The Elm Estate Reviews
Reviews
4.6 out of 5 rating
4.6 out of 5 rating
11 Reviews
92% recommend it
Awards
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Kristen M. Sent on 04/23/2022
Worth the wait!
Elm Estate first booked us for an October 2020 wedding... then April 2021... then October 2021... and finally we had our reception with them on April 9, 2022! In the midst of turnover of staff and a global pandemic, they provided professional service and absolutely beautiful grounds for our long-awaited celebration with family and friends. We had dancing, outdoor games, nannies for the kiddos, a whisky tasting bar, photo backdrops, comfortable, spacious tables and chairs, and an absolute blast. Thoughtful details made all the difference -- like bathrooms you can use even in a wedding ballgown! And their staff did all the clean up afterwards, boxing up our decorations and making the time after the wedding a breeze. Every time we had a tasting (we had several, due to staff turnover), we felt valued and cared for, and like they were listening to us and helping us make our dream come true. -
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Kynli S. Sent on 07/01/2020perfect place to get married!
I am so excited to review The Elm Estate! My (now) husband and I had an overall amazing experience working with The Elm Estate for our June wedding- even during a pandemic! Our wedding coordinator was Megan Brock and she went above and beyond. She is just amazing and was basically a built in wedding planner which is unheard of at venues! She helped with literally everything. Megan was so committed to making our day exactly what we wanted, even when I would make changes every other day! She was so responsive, easy to get ahold of and always so professional and kind. She has such an eye for making sure all the details are covered and she is so easy to work with! I fully believe without her our experience would not have been as amazing as it was. I saw in another review that someone was unable to be at the venue until 2pm the day of their wedding- we were able to be there as early as 1pm. If I had one complaint it is that as well. I think for the price and overall wedding experience that you should have access to the property starting in the morning the day of your wedding. However, they do work with you in what they can offer for the day and it doesn't change my feeling towards the overall experience. The Elm Estate is so beautiful that you truly hardly have to decorate, the staff truly works with you to get exactly what you're asking for. Oh and the bartender... AMAZING! I wish I could remember her name. Our wedding was everything we wanted because of this venue!The Elm Estate's reply:
Dear Kynli,
It was a pleasure serving you and your family. I really appreciate you taking the time to share your feedback and being so open with us.
We hope you'll come and see us again soon! -
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Tonja T. Sent on 07/02/2020Best day ever
Megan Brock at the Elm Estate was amazing. She was helpful, responsive and kind. She helped us navigate all the details- even having to make changes due to COVID 19. The Elm Estate is a beautiful venue! My daughter and son in law had the most beautiful wedding.The Elm Estate's reply:
Dear Tanja,
It was a pleasure serving you and your family. I really appreciate you taking the time to share your feedback and being so open with us.
We hope you'll come and see us again soon! -
![Kelly]()
Kelly S. Sent on 02/09/2021Endorsement
As a Wedding Florist, I travel to many different Venues in the surrounding Reno/Tahoe Area. It is always a pleasure to have an event at The Elm Estate. The Venue staff is always so friendly and accommodating to us. They work with us prior to the event, so we can both give our Client the best overall experience.
I love the over the top blank slate feeling the venue has. It is gorgeous as is. You can have minimal decoration and feel complete. Because it is so clean feeling- it allows so many ways for Client's to elaborate upon; offering their own personalization.
They have a walk in cooler they have allowed us to store flowers in during our intense heat in the Summer months. This is absolutely a killer sales point for us!
We love working with The Elm Estate and would love to create the wedding of your dreams with them.The Elm Estate's reply:
Hi Kelly,
Thank you so much for your kind words! We love working with you and your florals are stunning. We look forward to our future event.
Kindly,
The Elm Estate -
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![Carmi]()
Carmi Sent on 02/01/2021Absolute Perfection
When planning for a wedding, Alex and I knew we wanted something closer to town, but far enough away that we and our guests would be able to enjoy our day privately. After visiting a few venues and walking away not being sold on any of them, we decided to tour the Elm Estate after checking out their website. We emailed the venue and received a quick response from Megan. She told us a bit about it's history, answered any questions we had and set up a time to meet for a tour. When we saw the venue in person, it was an absolute dream - photos will never be able to do it justice.
Then COVID hit. The shut downs, the slow opens, the constantly changing guest lists and information we had to give to our vendors .. it's enough to make planning a wedding even more stressful, but Megan and her team handled it all with such poise, grace and professionalism that Alex and I weren't even the slightest bit stressed. Throughout all the strangeness of 2020, they were always in contact with us and when they asked what we pictured our dream wedding to look like, they made it all happen. They always kept us in the loop with everything that was going on or if there were any changes (and there were many) due to the pandemic. The closer Alex and I got to our wedding, the more relaxed we were because Megan, Amanda, and Shannon made sure to take care of everything. All of the questions and concerns I had prior and during, they answered with complete honesty and already had plans set in place in case there were changes with the weather (legitimately, they had a Plan A, B and C) or if we had to shut down again (which luckily, we didn't!). Megan and her team were also absolute angels when our guest list keep changing up until the day of (we went from 175 to 45 and they handled it all with such grace).
The day of our wedding they made sure every detail was taken care of, from making sure all state and government mandates were followed by both guests and employees, to keeping in contact with all of our vendors to make sure everyone was on the same page, and to having even the littlest details (centerpieces, twinkle lights, etc.) placed perfectly. Throughout our wedding, they made sure we had everything we needed - whether it be fixing a groomsman’s split pants to being my eyes when I wanted to sneak peeks at what was going outside before the ceremony. They were all absolute lights!
So if you’re still in the process of looking for a wedding venue, I HIGHLY recommend the Elm Estate. Not only is the venue a gem, but Megan and her team truly make you feel like family. We cannot thank them enough for creating such a perfect atmosphere for the start of Alex’s and my life together as husband and wife.The Elm Estate's reply:
Dear Carmi,
It was such a pleasure to host your wedding at The Elm Estate. You and Alex were amazing to work with and really made the end of 2020 fun and memorable for us. We appreciate you both sticking through the crazy year of 2020 with us. We will forever cherish the moments we shared with you on our property. We wish you and Alex an amazing 2021 as newlyweds!
-The Elm Estate Team -
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![Beth]()
Beth M. Sent on 01/08/2021Top Notice Service
I can not say enough about the team at the Elm Estate. Their way of hospitality goes above and beyone expecations. Their goal with every client is to make sure their wedding dreams are realized. They always hit the mark in the execution of those visions. They are amazing to work alongside.The Elm Estate's reply:
Beth, thank you for your kind words! We love working with you and hope this year is amazing for both of us. -
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Bridget Sent on 01/06/2021Magical and Professional
The Elm Estate is where magic happens. Perfect for any event. The space is modern and elegant and the associates are so genuine and caring! -
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![Jackie]()
Jackie P. Sent on 10/07/2019Beautiful Venue
We worked with Amanda as our coordinator and she was amazing!! There were definitely some stressors the day of the ceremony and she handled them with the utmost professionalism. The venue is beautiful and was the perfect setting for our ceremony. Plus an added bonus was that not many of our guests were aware of this venue which made it even more special for us.
We had a minor issue in the beginning with lack of communication, but we were able to get it all worked out. Our special day was everything that I could have ever asked for.The Elm Estate's reply:
Thank you so much for your kind words! We are so happy that you had a great experience with Amanda. We appreciate your feedback. - The Elm Estate -
![Kelly]()
Kelly S. Sent on 05/13/2020Disappointing Wedding Planning Experience
Working with The Elm Estate has been a stressful, frustrating, and brutal experience. I typically do not leave negative reviews as I believe everyone has different experiences, however in this case I feel it is extremely important that future brides understand our difficulties in working with The Elm Estate. First, our initial meeting with The Elm Estate was great. The property is beautiful, we were offered drinks and snacks upon arrival, and met with an event coordinator and their General Manager to discuss our wedding vision. Unfortunately, the good stopped there. During this initial meeting we were verbally promised many things that later came up to not be true. The two main issues that came up were: 1) We were told we would have full-day access to The Elm House (where the bridal suite is located), but we found out months later that we would not be granted access until 2 pm. The contract stated “day use” which we obviously should have clarified ahead of time, but we felt frustrated that this didn't match what we were originally told. Warning to future brides, if you want to get ready at your venue, this likely won’t work for you. 2) The Elm Estate does a two-part proposal/contract which requires you to sign and pay a deposit for the venue well before you have any discussions about booking catering. In our first meeting we went over our food preferences and we were given a quote that worked for our budget. When we met with the caterers a few months later, our quote was nearly double the original estimate. This was obviously going to be a problem as we didn’t have unlimited funds to spend on our wedding. Now, I will say, the GM at the time worked with the catering company to help bring that cost down to something manageable for us, however, he no longer works at the Elm Estate (they went through 2 different GMs in the 6 months of working with them) and so I cannot suggest you ask to work with him. Finally, we were met with the challenge of planning a wedding during the coronavirus pandemic. Now, I completely understand that COVID-19 has effected so many small businesses in the wedding industry and it has devastated thousands of wedding plans. I truly sympathize with wedding vendors during this scary time, however, the way this situation was handled with The Elm Estate felt rude and inconsiderate. By mid-April we could see that the pandemic was not getting better and felt we needed to make a call. We reached out to The Elm Estate to request a refund of our deposit and to cancel our wedding plans. This was something we were obviously crushed by. We would no longer be able to celebrate with our family and friends or have the wedding we had been dreaming of, but instead of consoling a hurt client, we received a response from The Elm Estate stating that we could either host the event on our original date (even if government regulations only allowed for 10 people), or we could reschedule, but we would not be receiving any amount of our deposit back. There are many reasons as to why we made the choice not to reschedule our wedding date, but it felt unfair that we now were being told we don’t have a say in when we get married, but would have to choose a date based on someone else’s availability.The Elm Estate's reply:
Hello Kelly Sullivan,
Thank you for sharing your review and experience working with The Elm Estate. The Elm Estate is disheartened to hear that your experience has been negative.
The Elm Estate is doing its best to navigate COVID-19 with clients, as this is new, changing quickly and over-all challenging.
We appreciate all feedback and take this as a learning opportunity for conducting business moving into the future. The Elm Estate team wishes you well; stay healthy and safe.
Best wishes,
The Elm Estate Team
https://theelmestate.com/contact/
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