The Dressing Room West Reviews
Reviews
4.1 out of 5 rating
4.1 out of 5 rating
8 Reviews
83% recommend it
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User2879379 Sent on 11/25/2016This place is stunning !! The one on one appointments are amazing you get the entire space to yourself !! Christina is so sweet and did an amazing job . I loved all the dresses there are so many beautiful ones! -
Kayla N. Sent on 10/13/2023
Wedding dress
Very poor service. It’s just a Cash grab. She had sold me a dress WAY too big and a vail without a comb. Total came out to $1,480 exactly. And alternations would cost me more than the dress itself precisely in the $2,000 range due to her selling the dress to me way to big for my size and on top of that to add a comb to the vail would cost extra. I’ve gone to the people she had recommended for alterations and they gave me pricing for $1,800- over $2,000 and also tried other places for other alterations and they had given me the same price range. They ALL said, “she cash grabbed and sold you a dress way, way too big. It was wrong of her to do what she did.”The Dressing Room West's reply:
Kayla, thank you for making the trip to shop at our boutique. However, we're extremely disappointed to hear your thoughts about your experience with us. As you are aware, we returned your multiple calls in attempts to help you with this issue. As we mentioned previously, we would never have sold you a gown that could not be appropriately altered for a reasonable price. Bridal alterations will always cost more than alterations on other garments specifically because of the fabric and structure of the gowns. Removing the crinoline (puffy stuff) from the dress lining is a common practice in bridal alterations. At the minimum, basic costs for a hem and other changes to a bridal gown can average anywhere from $200-$500 depending what needs to be done. However, we have never encountered a quote for alterations that would cost more than the price of the gown, not to mention even close to $2,000. We understand budgets can be a concern when it comes to a wedding which is why we provided you with a variety of recommendations for alterations professionals in the ABQ area. We would really like to know which of these multiple businesses quoted you that astronomical amount so that we are aware and will not be recommending them in the future. In regards to the sizing, perhaps there has been a size change in the last four months that would explain more alterations needing to be done. In addition, veils do not always include combs and can easily be attached to your head with bobbie pins - the most common way brides wear veils. This was discussed at the time of purchase. So, that should not require any additional cost. As is bridal gown industry standard, all sales are final and all of our brides are made aware of this in the store, on the website and on the sales receipt. We're sorry to hear you felt the vibe was off. We pride ourselves in creating a special experience for every bride and their parties. We offer only private one-on-one appointments so you can have access to the entire boutique and feel as comfortable and at ease as possible. Clearly, there didn't appear to be any issues at the time of purchase. Lastly, we take serious offense to your comment that we would, in any way, discriminate against a bride for their race, religion, gender, etc. We have been in business for over seven years and have had the pleasure of working with brides from all over the world and would never treat anyone differently. We would have much rather preferred to have a more productive conversation privately instead of receiving all of your negative online reviews. Nevertheless, we wish you the best and hope you're able to find a resolution to your situation. If you would like to discuss this further, please don't hesitate to give us a call. -
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