The Dress Lounge Bridal & Prom Boutique Reviews
Reviews
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4.7 out of 5 rating
4.7
Very good
51 reviews
Recommended by 95% of couples
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Quality of service 4.7 out of 5 rating4.7
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Average response time 4.7 out of 5 rating4.7
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Professionalism 4.7 out of 5 rating4.7
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Value 4.8 out of 5 rating4.8
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Flexibility 4.7 out of 5 rating4.7
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Featured
Sarah Sent on 11/02/20215 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Phenomenal!
If you are considering visiting the Dress Lounge, please don’t hesitate on that decision for even a second! As soon as you walk in, plan on being greeted with smiles, and by the cutest bridal assistant, a Golden named Vanna White. The showroom displays beautifully, all of the gorgeous gowns and accessories that any customer could possibly imagine and need for their special occasion. On my first visit to the Boutique, I was shopping for my wedding gown, as well as my bridesmaids dresses. I had heard so many great things about the Dress Lounge prior to this visit, that it was my first choice to visit when it came time to pick out a dress. Knowing Jennifer and her exceptional taste, I knew I was in the right hands! Going in, I actually did not have a vision for myself or my dress, beyond knowing that I wanted something with lace. When I explained this to the girls, they didn’t hesitate for a second on pulling dresses that they thought would be a great fit. And let me tell you, they got the job done! By the third dress, I knew that I had found my wedding dress! Words can not describe how perfect it was for me, and even if I could have envisioned my dress…..this one blew it out of the water. The girls pinned it up nicely so I could truly envision it in the right size. And then came the accessories! I saw an absolutely gorgeous hair accessory, and they completed the look with multiple options for veils. I said yes to the dress, as well as the hairpiece and veil, and saw myself as a bride for the very first time! They swiftly had my measurements, and took care of getting my dress ordered. And in the meantime, was assisting my MOH in finding dresses. They had such a great variety of dresses, and styles that come in so many colors to fit any palette. I knew I wanted lace for the bridesmaids, but beyond that everyone chose their own style. They were all extremely happy with their dresses, and they had the perfect color options to match the theme colors. My Mother-in-law also made an appointment to try on gowns, and wound up with a stunning one for the wedding! She had a hard time even deciding on one because all of the options were amazing. And funny enough, at her appointment, I wound up finding the most stunning red dress to wear for my engagement photos thanks to Jen! So 7 dresses in total, and every single one was absolutely stunning! All of the dresses arrived in the timeframe they were expected! At my final fitting, the dress size chosen worked perfectly with only minor alterations necessary. The girls went above and beyond at every single appointment that we were there. And they even steam cleaned the dress and veil two days before the wedding day to make sure everything was perfect! And it was! I could not recommend Jen and the women a the Dress Lounge more. Start to finish, it was an incredible experience, and I could not be happier or more thankful for their part in making our day so special.-
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+4 photos
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Antonia Sent on 08/01/20235 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Get your wedding dress here!
I absolutely loved working with the dress lounge!! My consultant was phenomenal, she made the whole experience fun and stress free. She picked out the perfect dresses that captured my vision and helped me envision myself on my wedding day. She was so nice and helpful. -
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Brandi Sent on 06/13/20225 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Wedding Dress
Staff was wonderful. Helped me with my vision of my dress. -
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Dawn Sent on 10/08/20215 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The Dress Lounge
I absolutely loved my gown. I had bought my gown in 2019 and our Wedding was delayed until 2021. I still loved my gown and would chose it again!! It was so %, comfortable and versatile it was perfect for the hot September weather.-
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+3 photos
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Jessica Sent on 10/05/20215 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
wedding and bridesmaid gowns
I got my wedding gown at the dress lounge January 2020 right before the pandemic. I have to say they have stunning gowns and this is a hidden gem in Kingston ! I grew up in West Wyoming and had no idea this place even existed ! I was blown away ! Given my wedding needed to be postponed because of Covid they made sure to get me my dress way in advance and were very accommodating with making appointments for me to try it on! I got my veil and headband from here as well. I loved my wedding gown so much and the girls did a great job in making my time at the DL very special. I did come back with my bridesmaids to get their gowns. We had beautiful pink gowns for the bridesmaids with bejeweled straps and the MOHs were in the same gown in floral. We did have a large bridal party (8 maids total) and it was a weekend close to closing time so it did feel rushed toward the end. I would recommend making an appointment earlier in the day if you have a large bridal party. We had a lot of people traveling out of town (myself included) and hence that is why we ended up with a later appointment. I do have to say they did a great job in getting the gowns to my girls and we just loved the gowns so much. Thank you for making my special day so incredible and making me feel like a princess (: -
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Patti Sent on 09/28/20215 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Say YES to the Dress
My daughter said YES to the dress at the lovely boutique! It was a warm, welcoming atmosphere! The staff were knowledgeable, engaging and supportive. I would give this local business 5 STARS! It was worth the 1.5 hour trip! If you are looking for a wedding dress, bridesmaids, homecoming, prom dress this place has it all! And so worth the amazing experience! -
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Rose Sent on 02/27/20205 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
So Awesome!
loved going here, was unsure if I would find my dress because it seems like a small store but they have so many great options! found my dress here and I am so in Love with it! -
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Paula Sent on 11/18/20195 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Perfect dress
Absolutely loved the dress lounge. This was the first and only place I went to look for my bridal gown and found and purchased in the same first visit. The dress came in a month earlier than expected and they also allowed me to come back and have my dress steamed the day before the wedding. Thank you so much!-
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+2 photos
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Rose Sent on 10/16/20195 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Amazing service
Jen and her staff are amazing. They take the time to spend with you and don’t rush you or make you feel pressured to buy. The selection is large, lots to choose from. Bought my wedding dress and can’t wait to go back for the bridesmaids. -
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Maria Sent on 09/11/20195 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Beautiful Dress Shop
The Dress Lounge is where I purchased my dress and veil. The girls there were wonderful. They really knew how to pick out dresses that looked good, so it was hard to select a dress but in the end I found my dream dress. They were wonderful with following up on when my dress arrived, and provided a great seamstress recommendation for touch ups. -
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Sarah Sent on 09/04/20195 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Great shopping experience!
The ladies at the Dress Lounge were incredible to work with! They were so kind and patient with me shopping for a wedding gown.. I told them my vision of what I wanted, and they found it! The first dress I tried on was the one! I arrived early and was finished before my scheduled appointment time.. they were awesome about making the experience memorable. They took photos with my mom and friend that came with me, and even let us face time my sister so she could be there as well! I would highly recommend this shop to all brides looking for a memorable experience :) -
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Catherine Sent on 08/25/20195 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Omg literally the best
I went to three bridal shops for my wedding dress - by far Dress Lounge was the best. Jen and her team are SO nice and make you feel SO at home. They were fabulous to work with and I felt like a princess on my wedding day! They picked the dress - not something I thought I wanted initially, but I LOVED it. I'm just sad I can only wear it once. -
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Melisa Sent on 08/10/20195 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Love the Dress Lounge!! ❤️
The women at the Dress Lounge are wonderful! They were all so nice and helpful. They were just as excited as I was to find my perfect dress, and I found the PERFECT DRESS!! Their customer service is above and beyond! Before we started looking at dresses they asked what my budget was and if it was flexible. They were so respectful of my spending limit, no other place did that (I went to 3 other stores) I got a discount on my veil since I bought my dress there. I was getting anxious about how long it took for my dress to come in and they were very patient and kind when I called to ask about it. They fixed my veil and cleaned the strap on my dress. The veil had to be fixed 2 days before the wedding and they took care of it without hesitation. They’re all so sweet and kind there. Definitely make an appointment with them!!! ❤️ -
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Samantha Sent on 07/15/20195 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Absolutely amazing
My mother, sister and I walked into the Dress Lounge without a real idea of what I wanted or a budget. From the first second they pulled multiple different styles and dresses I would not ever think about wearing! They were all so patient as I tried on 100 different dresses all to end up with the first one I ever tried on! They were never pushy to spend more money or buy the most expensive dresses, they helped me pick colors and everything! They were amazingly helpful with everything even to help find my mother and bridesmaids dresses! They even asked me about all my details leading up to the day! They helped chose my headpiece, veil and even jewelry. I couldn't have asked for a better group of ladies to help me make my wedding day the most beautiful and perfect day ever! -
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Amanda Sent on 04/12/20195 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
So Many Beautiful Dresses
They have soooo many beautiful dresses. I also bought my bridesmaids dresses here. I knew they were the perfect dresses as soon as I saw them. All of my bridesmaids LOVED their dresses and that never happens. Very satisfied with this place! -
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Danielle Sent on 04/03/20195 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Yes to my Dress
Jen and all the girls at Dress Lounge are FANTASTIC!! I really enjoyed saying YES to my dress at Dress Lounge and highly recommend getting a dress here for a stress free, fun and relaxing expierience!! -
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Elizabeth Sent on 04/03/20195 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I love these women!
My experience was exceptional. T.L. Was friendly and helpful. We explored so many options and while all of the dresses were beautiful we found the perfect dress in the end. I am so grateful for the Ddess Lounge. They helped make my day so special! -
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Melissa Sent on 04/03/20195 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Very impressed
Absolutely amazed with the dress selections the prices and the customer service I would definitely recommend this dress Lounge to any one of my friends who is getting married or attending a prom thank you again so much for helping me find my dress you guys are awesome!!! -
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Emily Sent on 09/18/20185 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
This is the most incredible, helpful, wonderful group of women I could ever hope to work with. They made dress shopping (the one thing I was really dreading) the most fun, stress free experience. They truly make you feel like a princess. They're honest and listen to what you do and don't like. When i found the dress, the whole lot of us were in tears. I could not have asked for a more magical experience and these are the only women who could provide that. -
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Amy Sent on 09/18/20185 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I cannot say enough wonderful things about Jen and The Dress Lounge! Jen found the perfect dress for me just one month before my daughter’s wedding. She certainly went above and beyond to get the dress in plenty of time for me to have it altered. The Dress Lounge is now the first shop I will go to to when looking for a special occasion dress! -
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Amal Sent on 09/18/20185 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Great experience with this boutique. -
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Ellen Sent on 09/18/20185 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Nice selection of dresses and very helpful sales staff -
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Helene Sent on 09/15/20185 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The dress lounge has a great selection for everyone . I was mother of the groom for 2 sons this year and it was a pleasure working with all the staff ! -
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Debbie Sent on 09/11/20185 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I recommend Dress Lounge to anyone looking for their gowns... The entire staff was very accommodating helpful in taking pictures of numerous dresses after I tried them in to send the pictures to my daughter in NC Thank you all!! -
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Lindsay Sent on 08/25/20185 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Wendy is amazing at her job! She is extremely patient and really listens to what you like without putting pressure on you to make a sale. If you make an appointment ask for Wendy!! -
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Joy Sent on 08/14/20185 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Jen and staff were simply amazing...they found the perfect dress for me that actually fit in my budget! They went above and beyond to help...even opened the store early to fit me in! -
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Joyce Sent on 08/09/20185 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I walked into Dress Lounge with a tight budget and no idea what I wanted. Within 15 minutes, I was wearing a dress I loved and could afford. The staff made me feel like I was the only bride in the world. I would definitely recommend the Dress Lounge!! -
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Sarah Sent on 08/08/20185 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The girls at The Dress Lounge were so friendly and helpful! I can’t wait to wear my beautiful gown in November! -
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Bianca Sent on 08/07/20185 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I live in Philadelphia, but my family is from the area and I found them online to look at dresses for my upcoming wedding in October.
The owner, Jen helped me at my appointment, and she was WONDERFUL. I wasn't quite sure what I was looking for so she brought me so many different options. I ended up picking my first dress I tried on, and I absolutely LOVE it, I can't wait for my upcoming wedding in October.
I would also like to note that the shop worked really well with how far I lived. Once my dress came in, I had to push back the date of when I could pick it up as my Fiance and I just purchased a house, so our schedule was crazy. When I arrived to pick up my dress, Jen remembered that I had purchased a house and made a point to ask me about how everything was going, which I was really touched by as I'm sure she speaks to so many people every day, but she made a point to ask me about things that were going on in my life too.
I also purchased my daughters dress there for the wedding, and they made her feel like a princess, which again was very impressive.
I would recommend going to this shop to ANYONE. It may be intimate, but they go out of their way to make you feel like the most important person in the room. -
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Cortlyn Sent on 08/07/20185 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The Selection of Bridal Gowns the Dress Lounge carries are out of this world. If you are looking for something no other bride will have, this is the place to go! -
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Jessica Sent on 01/25/20185 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I loved it here!!! Very welcoming!! The selections were great and the staff phenomenal! -
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Keli Sent on 01/23/20185 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I tried on about 6-7 dresses. I let Jen know what I was looking for but she provided me with a bunch of options. Needless to say, by the 6th dress, I knew it was the one. I cannot wait to get married in this dress, its absolutely STUNNING and looks like it was worth MUCH more than I purchased it for. Jen was so helpful this entire process and I never felt anything less than stunning while I was there. Thank you so much Jen and the Dress Lounge, my dress is PERFECT! -
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Katlin Sent on 01/18/20185 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I had a great experience getting my dress there. I would highly recommend it to any bride! -
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Matia Sent on 01/18/20185 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I cannot thank these wonderful ladies enough!! In such a stressful time in trying to pick the perfect dress they made my experience fun and comfortable and relaxed as possible!! I highly recommend the dress lounge not only for their stunning dresses but for the welcoming atmosphere!! -
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Andrea Sent on 11/06/20175 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I visited several local bridal boutiques in search of the perfect wedding dress. The dress lounge had the absolute best selection of unique dresses within my budget. The staff was exceptional and never made me feel like a bother ( even though I went to try my dress on on several different occasions before making my final selection)
Spectacular experience with the dress lounge! Cannot recommend this place enough if you are looking for a unique and beautiful dress that truly seems like one of a kind. -
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Taylor Sent on 08/07/20175 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The ladies at Dress Lounge were incredible! I went in thinking I knew what I wanted but Jen had me try on other gowns as well! She pulled one that was absolutely perfect for me!! I never expected myself loving a gown like this but I am so glad that Jen had me try on others. Without her, I never would have found the dress of my dreams!!! -
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Christina Sent on 01/27/20175 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
THE BEST EVER!! I can not say enough good things about The Dress Lounge and the employees. If I could give them a million star rating, I would. -
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Robin Sent on 08/21/20165 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I chose The Dress Lounge for the bridesmaid and flower girl dresses for my wedding. The staff were professional, knowledgeable, and kind. The store itself is sheek and elegant and the overall experience there was wonderful. I also purchased my broach bouquet from the store which turned out beautiful. I would highly recommend The Dress Lounge for your wedding day looks! -
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Kelly Sent on 01/05/20165 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I bought all of my apparel and jewelry from the dress lounge for my wedding! Natalie and Rhonda were amazing!! They are both extremely helpful, professional, and knowledgeable. They really know what they are doing and know how to make the bride feel special. In addition to my wedding dress, we also purchased all of the bridesmaid dresses, flower girl dress, jewelry, and hair pieces at the store. The service was exceptional. Natalie would personally call me to check-in on things and ensure everything was on track. She also helped me to coordinate jewelry and accessories as well as suggesting hair styles for me! They really go above and beyond. -
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Charlotte Sent on 12/11/20155 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The Dress Lounge gave me a wonderful wedding gown buying experience! Everyone there was super helpful, professional, and easy to work with. They were very accommodating to my schedule and stayed open late just for me! We also got all of our bridesmaid dresses from the shop because of the great value when buying everything together. I would highly recommend the Dress Lounge!! -
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User2103553 Sent on 04/21/20155 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Natalie and Rhonda are the best! They made me feel so special and worked so hard to make me very happy. I got my bridesmaids dresses here too - everything was perfect! -
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Patty Sent on 12/12/20145 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I was so happy for the suggestion from a friend to check out The Dress Lounge Bridal & Prom Boutique when I was having such a hard time finding the perfect Mother of the Bride Gown for my daughters wedding this past September. My friends granddaughter purchased a beautiful semi formal dress from the Dress Lounge. It was just beautiful! When I called to ask a few questions prior to visiting the boutique I was told a new shipment of Mother of the Bride gowns were coming in, so I waited. Finally got the call they came in. I was "wowed" as soon as I walked in the door. What a beautiful boutique between the jewelry & bridal gowns, etc! I was immediately greeted & shown where the Mother of the Bride gowns were I found the perfect one right away! It was just perfect & well within my budget, what a relief. The staff was so helpful, and made me feel so special. I highly recommend anyone in Northeast PA to visit The Dress Lounge Bridal & Prom Boutique! I know I've been spreading the word to all my family & friends! You'll be happy you did! -
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Angela Sent on 11/20/20145 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I ordered my wedding dress, veil, earrings, head piece, and custom made garter from the Dress Lounge. Also all of my Bridesmaid dresses as well! They make you feel like they've known you for years from the moment you try on your dress. Natalie and the staff are such great people! I ordered my dress in November, and it was in in February. The bridesmaid's had to order their dresses by February and they were all in stock by the end of May. My wedding was in October, so everyone had more than enough time to get alterations done. I highly recommend The Dress Lounge for any items you need for your wedding day attire! -
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Paula Sent on 09/13/20184.9 out of 5 rating4.9
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 4.5 out of 5 rating4.5
Love the store owner, Went in looking for a dress for my sons wedding. She made me feel great. Loved my dress everyone told me how great I looked. -
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Shelly Sent on 09/22/20214.8 out of 5 rating4.8-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 4 out of 5 rating4.0
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Flexibility 5 out of 5 rating5.0
Beautiful dresses, fun staff
My dress was perfect and the staff was so kind and helpful . Would highly recommend to other brides.-
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+2 photos
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Stephanie Sent on 02/24/20174.8 out of 5 rating4.8-
Quality of service 4.5 out of 5 rating4.5
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Average response time 5 out of 5 rating5.0
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Professionalism 4.5 out of 5 rating4.5
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The Dress Lounge in Kingston has such great ladies working there. They remembered me when I called on the phone before I bought my dress, and my best friend got her dress here too. Natalie and Rhonda have been absolutely amazing while helping me select my DREAM DRESS! It was hard to find a place that had THE dress I wanted in our area but they had a sample and I was so excited to try it on. This place is a class act! I CANNOT WAIT TO wear this dress on my WEDDING DAY!!! -
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Kelsey Sent on 06/13/20224.4 out of 5 rating4.4
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Quality of service 5 out of 5 rating5.0
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Average response time 4 out of 5 rating4.0
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Professionalism 5 out of 5 rating5.0
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Value 4 out of 5 rating4.0
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Flexibility 4 out of 5 rating4.0
Great experience
The staff at Dress Lounge was so helpful, attentive, and lovely. The lady who helped me was kind, yet honest, and listened to everything I told her while also providing helpful styling advice along the way. Eventually, she led me to my dream wedding dress! Highly recommended. -
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Allie Sent on 12/28/20184.4 out of 5 rating4.4-
Quality of service 4 out of 5 rating4.0
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Average response time 5 out of 5 rating5.0
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Professionalism 4 out of 5 rating4.0
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Value 5 out of 5 rating5.0
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Flexibility 4 out of 5 rating4.0
Worthwhile, but doesn't allow you to take photos
I fell in love with my dress as soon as I walked in and saw it at a Dress Lounge booth at a bridal show. I was SO excited to go and try it on that I set up an appointment the next day! The shop was extremely accommodating of my large group and gave honest opinions on all dresses that I tried on. I gave 4 stars rather than 5 stars because this shop does NOT allow you to take any photos when you are trying on a dress. I found this to be a large turn off, especially when you're making such a large decision. I would have loved nothing more than to be able to take my photos home and truly make a solid decision than one on the spot. I also gave a 4 because the shop does not do any returns/credits. One of my bridesmaids had a very difficult time even thought they hadn't even order her dress yet. It was quite a headache and the shop was not willing to work with us in any way possible. Overall, I appreciated their dedication to making my dress experience very worthwhile!-
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+6 photos
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Jaime Sent on 09/05/20191.4 out of 5 rating1.4
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Quality of service 1 out of 5 rating1.0
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Average response time 1 out of 5 rating1.0
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Professionalism 1 out of 5 rating1.0
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Value 3 out of 5 rating3.0
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Flexibility 1 out of 5 rating1.0
Customer service nightmare
Customer service after the sale was a nightmare. Get a detailed receipt with EXACTLY what you ordered! I went with the bride and another bridesmaid to order my bridesmaid dress. I paid extra money to get extra length, and had discussions with the bride, bridesmaid, and staff about this. I received a dress without the extra length. The staff said I didn’t order the extra length (despite me paying more money than the other bridesmaids, including the one I shopped with that day). Then they tried to charge me additional money to send me extra material to try to get that added to the dress. Not only did I pay extra money for a tall dress that I never received, I had to shell out extra money for alterations to get every last inch let out of the dress. Super stressful and expensive, which is a shame since I really liked the dress we picked. -
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Ailyn Sent on 03/20/20211.2 out of 5 rating1.2
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Quality of service 1 out of 5 rating1.0
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Average response time 1 out of 5 rating1.0
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Professionalism 1 out of 5 rating1.0
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Value 1 out of 5 rating1.0
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Flexibility 2 out of 5 rating2.0
Classist vendor
Back in 2014 I was looking for a simple weeding gown , nothing to fancy, but elegant and reliable. The owner look at me and my mom, like we were from other planet... poor attention for us, about my questions, seems like if you don’t look money wise for her , he won’t treat you equally as other people. Disrespectful in a way, unprofessional. The store is nice and clean, but the owner have terrible customer service. -
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Phoebe Sent on 06/11/20211 out of 5 rating1.0
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Quality of service 1 out of 5 rating1.0
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Average response time 1 out of 5 rating1.0
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Professionalism 1 out of 5 rating1.0
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Value 1 out of 5 rating1.0
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Flexibility 1 out of 5 rating1.0
Horrific experience - Shame on them!
Buyer BEWARE! This "boutique" all sales are final no matter the reason. My mother never took the dress from the store, called to cancel the order within 24 hours and they refused to refund her. THE DRESS IS STILL IN THE STORE. The staff will smile you to death to get the sale but once the transaction is complete that is where the customer service ENDS! I will never recommend this store. -
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