The Diamond Factory of Ann Arbor Reviews

6 | Ann Arbor, MI
See photos, pricing and details

6 Reviews for The Diamond Factory of Ann Arbor

Recommended by 98% of couples

4.9 out of 5.0
  • Quality of service 5.0
  • Professionalism 4.9
  • Flexibility 4.8
  • Value 5.0
  • Average response time 4.8

Awards

6
Order by:
  • Cat

    Cat C. · Married on 06/12/2021

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    ⭐⭐⭐⭐⭐ Highly Recommend! I was recommended to them by another customer!

    Victor is extremely knowledgeable and knew just what to show me when I said I love Edwardian and Art Deco styles. I look forward to wearing my custom wedding band set for years to come!

    Sent on 04/20/2021
  • T

    Tyler · Married on 03/24/2018

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    We used the Diamond Factory for both the engagement ring and the wedding band. Raffi helped us from start to finish. He is super knowledgable and was a tremendous help. We really recommend this place!

    Sent on 04/17/2018
  • K

    Katie · Married on 07/08/2017

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    My fiance bought my engagement ring at The Diamond Factory and I love it! More importantly, The Diamond Factory was the only place that didn't rush him out the door with his college-student budget and many questions. I'm so grateful for the caring and thoughtful attention they gave him!

    Sent on 03/21/2017
  • W

    Whitney · Married on 11/07/2015

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    Don't let this store's location in the mall fool you. This is no "mall jewelry store." My (now) husband shopped around quite a bit for a jewelry store to make my custom engagement ring, and easily settled on The Diamond Factory of Ann Arbor when he met Raffi. My husband worked with Raffi to select the perfect diamond and design a gorgeous ring, and shared with me after the fact that he never once felt pressured or that he was being upsold, which is a rarity these days! I am so in love with my engagement ring that we also bought our wedding bands from Raffi and I can attest to the fact that he is an incredibly kind, genuine individual who is there to help you make the best decision for you. I now stop into the store every couple of months to get my rings cleaned and all of the staff are such a pleasure to work with. Many thanks to Raffi and The Diamond Factory of Ann Arbor!

    Sent on 02/09/2016
  • A

    Amanda · Married on 05/23/2014

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    Victor, the owner of Diamond Factory, was a true pleasure to work with. His priority was to produce an incredible piece of art in our engagement ring. It is truly gorgeous! Both the experience and the outcome were wonderful.

    Sent on 11/30/2013
  • User2969978 · 2+ years ago

    4.2
    • Quality of service:
      5.0
    • Responsiveness:
      3.5
    • Value:
      5.0
    • Flexibility:
      3.5
    • Professionalism:
      4.5

    Great customer service, I would strongly recommend this company

    Sent on 10/18/2013