Constantine V. Sent on 12/17/2022
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Quality of service
1.0 out of 5 rating
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Average response time
1.0 out of 5 rating
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Professionalism
1.0 out of 5 rating
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Value
1.0 out of 5 rating
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Flexibility
1.0 out of 5 rating
To who it may concern
I am writing this in the hopes of preventing another couple from experiencing the disappointment we did on one of the most important days of our lives. We picked this venue because the sales manager, Natalie, was amazing. We liked the location and wanted something downtown. From the time we met with her we thought this was the perfect venue.
A month prior there was an incident with the owner, Mallory, who was so unprofessional and disrespectful and tried to verbally threaten us, and this coming from the person who says, ‘When you come to the Clyde, it’s my goal to make you feel as welcome as my own family would be’. If it wasn’t so close to our wedding date, we would have paid any amount to get out of the contract with a place where the owner treats a client so rudely. We were verbally attacked because of something that was not even in the contract.
A major disappointment was the food. We had a food tasting and afterwards we decided we wanted to change some things that we did not like. The chef never got back to us on this matter, and we let Natalie know this as well. Our simple requests weren’t executed on the day of the wedding. At our tasting, the scalloped potatoes were good, but at the wedding they were awful with a greasy batter.
At this venue they cannot keep the meals hot. There is no actual kitchen. We wanted chicken fingers and fries for the kids; however we were shocked when we were asked to provide this from my father’s business. We were aware this was a plastic only venue, but we were not aware that there would not be water at each place setting. It was a huge inconvenience to guests and made for a long line at the one water station. There were white marks/stains on the tablecloths before anyone even sat down. The vegans received cold pasta with what looked like canned spinach. It was small and bad presentation. When asked if it could be heated up, after everyone had been served, we were told no by the server because the bowl had a metal rim that could not go in the microwave. Then Natalie came over with an attitude and told us the same thing. When it was asked why they can’t put it on a different plate, she then changed the story to we have lots of people to still serve. The vegans had no problem waiting and were once again met with a still cold dish. Clearly there is not a microwave at all, which is fine, but we felt they should have been honest and apologized for serving cold food. The bar ran out of club soda, beer, seltzers, some of the wine. There was no sour mix. Many guests complained of the bartenders and servers being rude. Plates were taken without people being finished. At the end of the night, we were told our flowers were going to be used for an event the next day. We hope this review will help save others from having their special day ruined.
I am writing this in the hopes of preventing another couple from experiencing the disappointment we did on one of the most important days of our lives. We picked this venue because the sales manager, Natalie, was amazing. We liked the location and wanted something downtown. From the time we met with her we thought this was the perfect venue.
A month prior there was an incident with the owner, Mallory, who was so unprofessional and disrespectful and tried to verbally threaten us, and this coming from the person who says, ‘When you come to the Clyde, it’s my goal to make you feel as welcome as my own family would be’. If it wasn’t so close to our wedding date, we would have paid any amount to get out of the contract with a place where the owner treats a client so rudely. We were verbally attacked because of something that was not even in the contract.
A major disappointment was the food. We had a food tasting and afterwards we decided we wanted to change some things that we did not like. The chef never got back to us on this matter, and we let Natalie know this as well. Our simple requests weren’t executed on the day of the wedding. At our tasting, the scalloped potatoes were good, but at the wedding they were awful with a greasy batter.
At this venue they cannot keep the meals hot. There is no actual kitchen. We wanted chicken fingers and fries for the kids; however we were shocked when we were asked to provide this from my father’s business. We were aware this was a plastic only venue, but we were not aware that there would not be water at each place setting. It was a huge inconvenience to guests and made for a long line at the one water station. There were white marks/stains on the tablecloths before anyone even sat down. The vegans received cold pasta with what looked like canned spinach. It was small and bad presentation. When asked if it could be heated up, after everyone had been served, we were told no by the server because the bowl had a metal rim that could not go in the microwave. Then Natalie came over with an attitude and told us the same thing. When it was asked why they can’t put it on a different plate, she then changed the story to we have lots of people to still serve. The vegans had no problem waiting and were once again met with a still cold dish. Clearly there is not a microwave at all, which is fine, but we felt they should have been honest and apologized for serving cold food. The bar ran out of club soda, beer, seltzers, some of the wine. There was no sour mix. Many guests complained of the bartenders and servers being rude. Plates were taken without people being finished. At the end of the night, we were told our flowers were going to be used for an event the next day. We hope this review will help save others from having their special day ruined.
The Clyde Venue's reply:
Constantine,
It is extremely disheartening to receive this feedback. We ensure that our staff and vendors go above and beyond expectation to make sure every event is a success. I feel inclined to provide you with a reminder of our policies that were covered with you on several occasions leading up to your big day, including the contract that we mutually agreed upon. Although you booked an all-inclusive package, there were some concessions that we made in terms of personalization in order to provide you with your wishes. It is understandable that you were disappointed to not have every customization on such a monumental day and having to be told 'no' because it was either out of budget or against our policies can be a difficult word to hear. As a reminder, some of the things that were outside of the normal contract and against our professional advice included: The use of a trolley outside of our contracted trolley provider. You chose to hire a different trolley service after our conversation stating it would breech our contractual agreement with other vendors. We do not have approval to use the transportation provider you chose. When confronted about this breech in contract, you were not 'verbally threatened". You were simply asked what you didn't understand about our prior conversation on the matter. After performing hundreds of 5-star events over the past several years, from experience and as the professional, we recommend food for a guest count size over 75 to be station or buffet service rather than plated. This was discussed in each catering and planning meeting. When you chose to do a plated event, our catering vendor did everything in his power to make this happen for you. As the venue, we even asked our non-waitstaff to assist in the delivery of the food to ensure everything was delivered expeditiously, which we achieved, and at no extra cost to you. If you were unsatisfied with your food, I apologize, however as a venue without a kitchen, this should have been communicated to the food vendor during your initial tasting. As an eco-conscious company, we look for every opportunity to not waste materials. Concerning your flowers, when florals are left at the venue, we have a policy to repurpose the flowers so they are not thrown in the garbage. Sometimes we use them for decoration for a future event and sometimes we deliver them to other people to enjoy. Most couples are happy to know their beautiful floral choices are being used to the benefit of someone else rather than being thrown in the garbage. Our bar is fully stocked with beer, wine and liquor. In your event, you chose to supplement the regular stock with a specialty wine that we do not normally carry. Unfortunately your guests didn't care for that option and based on the budget, this was a concession that was agreed upon upfront. While we understand that each event is a celebration all about you and your guests, as humans, we expect a level of respect to be given to our staff. When they are treated less than human, we will step in to safeguard the treatment of our staff's mental and physical health. Calling them 'showgirls' and telling them they're incompetent and should be fired is highly inappropriate and not condoned. This event has served as a reminder to our staff that sticking to the contract is a must moving forward. Rather than having made so many exceptions and trying to come up with ways to please you while keeping within budget, we understand that while hearing the word 'no' can be difficult, it is sometimes necessary in order to maintain our sanity and professionalism. For this reminder, we thank you.
