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The Bell Tower Reviews

The Bell Tower View more information

Reviews

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  • Quality of service
    4.9 out of 5 rating
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Awards

42
WeddingWire Couples' Choice Awards 2026 Winner
WeddingWire Couples' Choice Awards 2020 Winner
WeddingWire Couples' Choice Awards 2017 Winner
Weddingwire
4.7/5 42 reviews
Google
4.5/5 172 reviews
  • K
    Kimberly Sent on 04/06/2026
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    Worth every penny

    This venue is absolutely stunning in person - the video tour does not do the space justice. We planned on touring multiple spaces with this one as our least favorite option based on some photos, but it took our breath away once we saw it in person. We canceled the rest of our venue tours because we fell in love with this one.

    The planning process was an absolute breeze. Chesney, our planner, was a godsend. As a Type A person, I usually prefer to handle every detail myself—but after working with Chesney, I quickly realized I could trust her completely to bring my vision to life. She is a true expert at what she does, and her attention to detail, organization, and creativity made the entire process seamless and stress-free.

    Everything on our wedding day went according to plan and was perfect. Every single detail was thoughtfully handled, and nothing was overlooked. From start to finish, everything ran so smoothly and exceeded our expectations. My husband and I got to enjoy our day with our family and friends because Chesney and her team had everything covered. Additionally, all the day-of staff were absolutely incredible! Every single person was professional, attentive, and genuinely cared about making our day perfect. We felt so well taken care of. Truly worth every penny—highly recommend!
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    Hosea Sent on 03/24/2026
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    Cunningham Wedding

    It was a very smooth process, infinity did a great job helping us along the way. Infinity made the planning process seamless and stress free. They helped us plan our dream wedding!
  • illustration stars

    Are you interested?

  • Kaili
    Kaili Sent on 01/20/2026
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    A perfect venue

    The Bell Tower was everything we hoped and dreamed of. The soaring ceilings, manual bells, and proximity to downtown made for the perfect night. The team was able to turn the room efficiently while maintaining aesthetic elegance.
  • Victoria
    Victoria Sent on 11/11/2025
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    Exceptional experience!!!

    Best money we ever spent! These wedding planners take all of the hassle and stress out of making your vision come to life. Couldn’t have made our wedding happen without them!
  • Abby
    Abby Sent on 09/26/2025
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    the bell tower

    The Bell Tower made our day absolutely perfect. Madi and Carly were the absolute best and we were so lucky to have had them. They are so knowledgeable and prepared and willing to do anything. We choose them again and again. An absolutely beautiful inside and out!
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    Ashley Sent on 09/05/2025
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    Best Day of My Life!

    From wedding planning, to celebrating the special day, The Bell Tower and Infinity Hospitality went above and beyond to make our day feel so special. We had family coming in from all of the world to our wedding and being able to be in the moment and focus our time on each other and our guests was so important to us. Molly and her team did a phenomenal job at making sure everything went smoothly (and the most important part, that we actually got to eat all the amazing food we picked out at our wedding!)
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    Arviola Sent on 09/04/2025
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    The Bell Tower

    The venue is stunning and I knew right away I wanted to say “I do” here! Carly and Ashleigh at Infinity were absolutely wonderful and helped make our dream wedding come true!! I could not have done any of this without them….they showed patience, initiative, and were quick to respond/resolve any concerns we had. Would HIGHLY recommend!!
  • Tori
    Tori Sent on 07/31/2025
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    The Best Wedding Venue

    We absolutely loved The Bell Tower! Part of the reason we chose this venue for our wedding was due to the special appearance and atmosphere of the venue. The building has so much character and it feels very warm and cozy, especially the way we decorated it. It is also very large which is perfect for a larger guest count. Another big reason we chose this venue is because it included a wedding planner/ coordinator. It was the best decision we could have made! Molly and Shalimar were our team and they were amazing. Molly always answered all of my questions promptly and she made the entire wedding day run so smoothly and beautifully. They were with us every step of the way and they kept everything on track. The food at the venue is delicious and we have gotten so many compliments on it. It truly was the best day and I can't imagine it being anywhere else!!!
  • Hannah
    Hannah Sent on 05/21/2025
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    Everything was perfect and more than we could have ever asked for!

    We can’t say enough amazing things about Infinity Hospitality and The Bell Tower! From the very beginning stages of planning all the way through to our wedding day, the team was incredibly helpful, responsive, and genuinely invested in making our day perfect.

    Every question we had (and there were many!) was answered quickly and thoroughly. The planning process felt organized and smooth, and we always felt supported. When the big day finally arrived, everything came together beautifully — truly beyond our expectations.

    The Bell Tower was absolutely stunning, and the way the team brought our vision to life was flawless. The entire day flowed so seamlessly, and we were able to relax and enjoy every moment knowing we were in great hands.

    If you're looking for a planning team and venue that are professional, experienced, and just plain amazing to work with, Infinity Hospitality and The Bell Tower are it. We are so grateful for everything they did to make our wedding so special! 1000/10 would definitely recommend!!!
  • Lindsey
    Lindsey Sent on 04/01/2025
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    Exceptional Service

    From day one, we were walked through every step of the planning process. Not only is this venue classy, elegant and charming, but it comes with the best planning team around. I loved the all in one stop shop that Infinity Hospitality provided. It can be overwhelming with all the decisions, but Molly and Mattie helped us every step of the way. The location is perfect for out of town guests and we got rave reviews for how conveniently located it was to everything! We loved the historical aspect and how it used to be a church. Could not recommend the bell tower more for the perfect Nashville Wedding!
  • Sarah
    Sarah Sent on 10/09/2024
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    Wedding of our dreams!

    The staff and planners at the Bell Tower were amazing. From our very first visit, we felt so taken care of and knew right away that this would be the perfect venue. The food is made in house and is delicious, it's right downtown which is perfect for visiting guests, and it is a beautiful backdrop for the day.

    One aspect that really excited us is that there is so much you can do with the space to make it your own. Having the opportunity to creatively collaborate with the event planning team had to be one of my favorite parts.

    Over our year of planning, there was great communication in person and virtually. We weren't stressed about finding vendors, as we trusted the planning team and they provided us with such detailed resources. The day felt so peaceful because neither one of us was stressed about things--everything had been taken care of and we could just enjoy getting married.
  • Amber
    Amber Sent on 04/18/2022
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    Can't say enough good things

    The team at the bell tower was so great. I was in school when I started planning and they helped to take a lot of the work off my shoulders so I could focus on school. They were so helpful and nice. I know it is kind of their job to be nice and helpful but everyone seemed so genuine and nice and I will forever appreciate them for that.

    The Bell Tower's reply:

    Amber, we are so glad you had such a wonderful experience working with us and the team at Infinity Hospitality. Thank you for allowing us to play such an important role in your wedding day. Congratulations to you and A'Darius!
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    Janie Sent on 11/04/2021
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    Simply the Best!

    The Bell Tower and Infinity Hospitality made our wedding a dream. First, they gave us extreme flexibility during these unpredictable COVID times. They let us hold a lovely small ceremony on our original wedding date (1/16/2021) and then let us reschedule our wedding reception to later in the year on Halloween night, with no penalty. Truly unheard of in 2021! The Infinity Hospitality team planned the most incredible spooky black tie masquerade. I literally sent over 2 inspiration pictures and they planned every single detail after that... and absolutely nailed it. It felt like we walked into the Phantom of the Opera the night of reception. Kalyn and her team were so great to work with - always responsive, friendly, and just really a joy to work with. We were unable to do a tasting due to being displaced from Hurricane Ida, but the food that Infinity Hospitality prepared was to die for - surf and turf and the risotto bar were SO good! And the venue itself just could not have been better for our group - the whiskey room was such a hit! Thank you to everyone at The Bell Tower and Infinity Hospitality for the best night(s) of my life!

    The Bell Tower's reply:

    Janie, we are beyond thrilled to hear you had such a wonderful experience with us. We loved seeing our space transformed for Halloween. It's a night we'll remember for years to come! Congratulations again to you and Andrew!
  • User5775049
    User5775049 Sent on 08/02/2021
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    Best Wedding Venue

    We received so many compliments about this venue! Our guests felt pampered and the space was great for dancing and intimate discussions.Very flexible and supportive during the postponement after 2020 and COVID delays. Highly Recommend!

    The Bell Tower's reply:

    We are so happy to hear you had such an amazing experience with us and are so thankful we had the opportunity to be part of your day. Congratulations Mo and Mark!
  • Lauren
    Lauren Sent on 06/10/2021
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    The Most Perfect Day

    My husband and I could not have been happier with our decision to get married at The Bell Tower. Even though we made choices during the wedding planning process, a lot of faith is still required in hopes that your day will turn out exactly how you pictured. With smiles on our faces, we can say that our day was everything we could've ever wanted, and more! The space is beautiful on its own, but the team at The Bell Tower made their venue truly magical for both our ceremony and reception. The decorations, cocktail hour, dinner set-up & food and the unique whiskey tasting room were all jaw-dropping!The proximity to downtown is also hard to beat! We could not have had a more perfect day!

    The Bell Tower's reply:

    Lauren, we are so happy to hear you had such a good experience with us and are so thankful we had the opportunity to be part of your day. Congratulations again to you and Patrick!
  • Lauren
    Lauren Sent on 09/16/2019
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    Amazing venue!

    The Bell Tower is so beautiful and was the perfect place to have our reception. We were so pleased with the way everything turned out and thought the staff was extremely helpful throughout the planning process!

    The Bell Tower's reply:

    We're thrilled to hear that Lauren! We loved the energy you and your guests brought to the dance floor all night. Congratulations to you and Grant!
  • Allison
    Allison Sent on 12/16/2018
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    Amazing Venue

    The Bell Tower was an amazing venue for our wedding. The staff were so friendly and easy to work with. Our guests loved the space and couldn’t stop talking about the food. I can’t find one bad thing to say about The Bell Tower. The whole day went so smoothly and was perfect. I highly recommend having your wedding at The Bell Tower.

    The Bell Tower's reply:

    Allison, what a stunning day it was with pops of beautiful burgundy and touches of greenery. Thank you for letting us be a part of it! Congratulations to you and Scott!
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    Amber Sent on 10/19/2017
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    There aren't enough words to express how amazing the service and staff are at The Bell Tower.

    The venue itself is beautiful. If you're a hands off bride, this is the venue for you! Our event specialist Haven was awesome. She made sure everything was taken care of down to the last detail. She really took the time to listen to what my vision was and made it come to life.

    Our guests loved the Tasting Room! I highly suggest incorporating it into your event.

    If you are looking for a full service venue, this venue is for you!!!

    The Bell Tower's reply:

    Amber, we're so thrilled you and Breon enjoyed your experience with us. Thank you for letting us be a part of it. Love to you both!
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    Jackie Sent on 01/15/2017
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    I was initially nervous about The Bell Tower's pricing, especially for the date and time we wanted to get married. But the service they provided us - from the responsive event specialist who accommodated our budgetary restrictions and our vision, to the patient catering team that reworked a recipe to give us the dinner we wanted, to the flawless execution of events on our wedding day - is literally worth every penny. You might be frustrated that every detail has a price tag, and that some pricey details that don't seem necessary are required, but on your wedding day you and your family will not have to worry about a single thing. You will get to focus on the people and the moments that are most important because you've got a five star staff running the show. On our wedding day we understood what we had been paying for.
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    Merritt Sent on 04/01/2016
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    My husband and I had our wedding reception at The Bell Tower on 8.8.15. We just got back from our belated Honeymoon so I can officially say that our wedding experience has come to an end and I can gush over what a fantastic party we had back in August of this past year.
    We wanted to throw a party and not host a "typical" wedding reception. The staff at The Bell Tower helped make that happen. McClain and Amy were our planners and handled every detail. They helped secure the band that I had wanted to play at my wedding since the first time I saw them at the Cinco de Mayo block party behind Sam's place many years ago, Guilty Pleasures. I also had a request to have a kitten corral for people to play with kittens during the party...they came through and I did indeed have kittens at my wedding :) We also worked directly with the culinary team to design our menu- my husband is a total foodie so he loved the opportunity to work directly with the chef- surf and turf carving station was a huge hit with out guests and the caesar salad dippers were are fun twist.
    As we started planning the party we let McClain know what our budget was. She showed us what all that would include with Infinity Events & Catering and was always helpful when we go off track a little and helped us keep our decisions in line with our budget.
    I am not a big fan of flowers but my mother insisted on having some- McClain met with me to figure out something that would be tasteful but not over the top. She helped take my vision to the florist and the flowers on the day were beautiful!!
    The day of the party I didnt have to worry about a thing. We showed up and partied! Knowing the the staff was taking care of everything make it so easy to relax and actually have a good time. The lighting, the food, the friendliness of the staff, the attention to detail, the gorgeous building- all of these elements make The Bell Tower a beautiful wedding experience. I would definitely recommend this venue!
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    Jill Sent on 03/28/2016
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    The Bell Tower provided the perfect venue for my dream wedding. My Event Specialist catered to my every need and I could not have had a better experience.
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    User2173073 Sent on 06/10/2015
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    The Bell Tower hosted our daughter's wedding reception for 230 people and we cannot say enough about the fabulous job they did, especially our event specialist, Leah Kutil. At every point in the planning, Leah and her team were wonderful to work with - responsive, organized, and professional while helping us create a wonderful, memorable evening. They worked very well with all our vendors and when we arrived following the ceremony, all was in place just as we had planned. Leah and her team executed everything with a warm smile, and a reassuring calm that was invaluable to this bride and groom and their families! Special highlights included the bourbon tasting bar, the late-night grilled cheese station, and the individualized lighting plan. Additionally, since over half of our guests were from out of town, the location of the Bell Tower downtown was a real draw. We also took advantage of some of the optional services available on the planning menu (room blocks, transportation and goodie bags) which they did a great job on, making our lives much easier. Our guests are still raving about the delicious food, the great event space, and all the special touches that made our evening so memorable. We cannot recommend The Bell Tower more highly.
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    User1798064 Sent on 09/07/2014
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    The Bell Tower on 34th is one of the most magical places to have a wedding. I have received nothing but positive feedback regarding the amazing experience everyone had while attending my wedding. If I had to do my wedding all over again, I will definitely return to the Bell Tower. My coordinator, Angie Stubler, help to make everything especially perfect for me. It was indeed an amazing day!
  • Jordan
    Jordan Sent on 01/21/2026
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    Helped me execute the wedding of my dreams!

    The Infinity Hospitality Team at the Bell Tower is professional, proficient, knowledgable, helpful, and excellent in what they do. They will work with your budget and your preferences to create the wedding of your dreams. By nature of this venue and the vendors they work with, I would not say this is a budget-friendly wedding option. I was surprised by the amount of additional labor fees involved - it really ads up, but if you have the budget it is totally worth it!
  • K
    Kristen Sent on 10/24/2022
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    A Night to Remember

    Cannot say enough things about the Bell Tower and their staff. From detailed pre meetings, to food and beverage tasting, to weekend/day of coordination, it was all seamless. The team is responsive and was always eager to help your full vision come to life. The downtown location also can’t be best! We wish we could do it all over again!

    The Bell Tower's reply:

    Kristen, we are so happy to hear you had such a good experience with us and the team at Infinity Hospitality. We are so thankful we had the opportunity to be part of your beautiful day. Sending love to you and Vincent!
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    Hilary Sent on 12/05/2019
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    Most Amazing Wedding

    This venue is absolutely gorgeous! And had so many options to really customize it to what your specific dream is. Their staff is so helpful to make things so much less stressful. The whiskey room was a huge hit. The most beautiful wedding I could have ever asked for!

    The Bell Tower's reply:

    We're so glad you loved our space Hilary! You looked absolutely gorgeous in your Maggie Sottero gown. Congratulations to you + Zach!
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    Kim W. Sent on 09/23/2019
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    The Bell Tower is amazing!

    The Bell Tower is an amazing venue and our event specialist and staff were outstanding! My daughter recently had her wedding reception at The Bell Tower and her guests are still talking about how unique and beautiful the space was and also about how amazing all the food tasted. My daughter and her fiance wanted a venue that was rustic, yet beautiful, and offered a lot of unique charm and history. The Bell Tower was perfect! Plus everyone absolutely raved about the the whiskey tasting room! In addition to the gorgeous venue, we cannot say enough about Cassidy and Kristina, our event specialists throughout the entire planning process. They are awesome! My daughter does not live in Nashville so much of our planning was handled over the phone and through e-mail and lots of photos. Cassidy and Kristina worked with us through all the long-distance planning and made sure everything was exactly as my daughter and her fiance planned for it to be. We enjoyed the planning process with them and, honestly, never felt stressed about any of the details. Their professionalism, attention to detail and fun personalities made all the planning so much fun. I would most definitely recommend them and The Bell Tower! They are truly experts at what they do and The Bell Tower is a stunning venue!

    The Bell Tower's reply:

    Thank you for leaving us a note Kim! We were honored to be a part of Kelsey + Eli's day, and had a blast bringing their chic rustic reception to fruition. Sending love to the whole family, and congratulations again to Kelsey + Eli!
  • A
    Amber Sent on 12/06/2016
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    I could not be more pleased to have stumbled upon this venue. We originally toured the Bridge Building and looked at the Bell Tower on a whim. We instantly fell in love with the beautiful space and historic site in the middle of downtown Nashville! We were supported in every detail of the planning process. Even a last minute change in wedding coordinators (a bride's potential nightmare) turned into a blessing. Bailee went above and beyond to make sure ever detail was taken care of. Our wedding day went off without a hitch and truly exceeded our expectations. The food, lighting and decor were perfect! I couldn't have asked for anything better. I would highly recommend the Bell Tower or any of the Infinity Event spaces for your event!
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    Mackenzie Sent on 11/07/2016
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    My guest were raving about the venue and the menu. The staff made load in and and load out very easy.
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    Cindy Sent on 06/02/2016
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    We had an overall very positive experience at the Bell Tower. The food was excellent and very nicely displayed. The bar set up was great and the bartenders were very nice. We worked with Amy and found that she was extremely positive and helpful during the months leading up to our rehearsal dinner and she was GREAT the day of the event as well. Although I felt the rental fee was a bit high, the overall costs did not differ too much from other venues we explored and this space worked perfectly for our dinner and welcome party. They were very flexible about letting me bring in decorations and also let us hold the wedding rehearsal here before the dinner- all in all, we would highly recommend the Bell Tower.
  • Jade
    Jade Sent on 10/07/2024
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    Overall great service!

    We started our planning process at almost exactly 2 years from our wedding date. The coordinators stayed in communication pretty consistently throughout that time. Most of the communication occurred through email although they never minded me giving them a call when there was something urgent or I needed a quicker response. Google meet meetings were always well prepped for and was a great use of our time. They remained open to what we wanted and made sure to give us the best options to make our vision come to life. The biggest thing is that they were considerate of our budget and if we wanted to make edits to the contract at any time, they never hesitated. They had recommendations of course for each vendor category, however, we never felt obligated to use them if we wanted to go another route. Coordinating with outside vendors was easy as well if they needed to get involved for a service. I could say a lot more but overall it was a great experience and I’m thankful that we went with the Bell Tower for our special day!
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    Ashley Sent on 10/23/2019
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    Fairytale come true

    Literally the best day of our lives. Venue was amazing. Everything went perfect. A little pricey but if it’s what you want it’s worth it !

    The Bell Tower's reply:

    Thank you for letting us be a part of your day! We are thrilled it was everything you hoped for and more. Sending our love!
  • L
    Lauren Sent on 09/08/2019
    4.6 out of 5 rating
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    Great Location for a Nashville Wedding!

    The Bell Tower made all my wedding dreams come true. We decided to hire an event coordinator from Infinity Events and they made the event go so smoothly.
  • B
    Breanna Sent on 03/23/2018
    4.6 out of 5 rating
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    This venue was beautiful inside and out with an option for every idea you could dream of. Our coordinator, Emily, was fantastic and helpful on the tour but unfortunately we decided not to use this event space. If you are on a budget, this is not the event space for you. The pricing online is only the cost of the venue itself and doesn't include anything else. If money was not an object for our wedding, this would have been the venue. The only reason for the lower star rating is because I wish the pricing for the venue was a little bit more transparent.

    The Bell Tower's reply:

    Breanna, we are so glad you loved the space! We apologize for any confusion in regards to pricing, the venue rental rate does not include additional event services such as catering, staffing or florals, etc. The final price is based upon those selections. We do provide each client with a custom proposal to ensure that every aspect is tailored to your specific wants and needs, and allows you to see a detailed breakdown of the costs. We really appreciate your feedback and have since made some changes to better clarify what is included in the venue rental rate going forward. Thank you again!
  • L
    Lauren Sent on 08/21/2017
    4.5 out of 5 rating
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    We recently had our wedding at The Bell Tower and were very happy with how everything turend out! The planning proccess was a litle bit stressful because the venue is definitely expensive, but it was worth the price. The staff was absolutely amazing and made our day completely stress-free! They were very helpful and respectful to the guests. We received SO many compliments throughout the night. We love The Bell Tower and the staff at infinity events! Thank you for the best day of our lives!
  • C
    Caroline Sent on 12/20/2016
    4.5 out of 5 rating
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    If you are looking for a unique and beautiful space this is the one for you! Its also great for the urban bride looking to be close to downtown.
  • Val
    Val T. Sent on 04/04/2019
    4.4 out of 5 rating
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    The Prime Wedding Location in Nashville

    We got married in mid-March and worked with Emily O. with Infinity Hospitality. We LOVED our venue! We had about 125 guests which was more than enough room for us to speak to each guest but also party through the dance floor. Nestled in the heart of downtown Nashville, this once-upon-a-time-church was everything we could have asked for. Me and my bridesmaids (and bro-maids, yes I had guys) took up both areas to get ready, while the groom got ready off-site. It's a small area for more than 10 people.

    We did our ceremony here, too, so we were given complimentary food while we got ready. It was great!! Emily and her team worked well with my vendors. During cocktail hour, they aside dinner for me and my husband so we wouldn't feel awkward during the reception.

    I highly recommend this location if you're looking for something that yells "Nashville" without the grassy farmland.

    The Bell Tower's reply:

    Val, we're thrilled to hear you loved the venue! We love how you made the space your own, adding a modern, alternative vibe to our historic setting. Congratulations to you and Kyle!
  • A
    Ashley Sent on 09/09/2016
    4.2 out of 5 rating
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      3.5 out of 5 rating
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      2.5 out of 5 rating
    You'll have the wedding of your dreams, but you'd better get your pocketbook ready!

    The staff at TBT is incredible and totally takes all (well, most) of the stress off of the bride. I worried about absolutely nothing during the actual wedding and reception. The food was amazing and the venue/decor was stunning. They have just about everything you could ask for, and if they don't have it, they will probably get it for you.

    The only negative is that everything is expensive and there are lots of "service charges" and "requirements" that really, really add up. That being said, I would do it all over again and wouldn't change a thing, so i guess you get what you pay for, right?

    Specifically, my wedding coordinator with TBT, Bailee, truly made the difference in my experience. Her knowledge, insight, and direction were absolutely invaluable in he planning process. Her fee was probably the only thing we paid for that we felt was severely undervalued. I literally couldn't have made it through wedding planning without her.
  • B
    Beth Sent on 01/12/2016
    4 out of 5 rating
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    The Bell Tower is a beautiful venue & I am so pleased that we decided to have our reception there. My biggest issues were that they basically refuse to negotiate and they very much nickel and dime you. Everything you ask for or do has to be approved through the owner and he isn't always the most professional person to work with. The tables and [beautiful] chairs are included, but you have to rent everything else. This includes plates, silverware, bars, bar shelves. That part of it continued to get frustrating.

    However, my Event Specialist did an amazing job and she truly took care of all set up for the wedding. She also came to the venue an hour early so we could get started on hair and make up--that alone saved me a ton of stress. The wedding was absolutely perfect and the staff had a lot to do with that. Even though it wasn't always easy working with the owner, the event overall was amazing. Thank you!
  • M
    Marissa Sent on 01/22/2019
    3.4 out of 5 rating
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      3 out of 5 rating

    Still bothered 4 months later

    We’ve waited two months to write this review because we knew it would be harsh. (Now 4 months later I’m getting the courage to post). It’s probably normal to look back and thing of the things that went wrong but they’re driving me crazy.
    We keep hearing from our wedding guest things that went wrong and they are piling up. I am going to include what we paid for some things because I think it’s important. If you use this vendor, you should know you need minimum $50k all in for what WE would consider a great wedding (and not what infinity events considers a great wedding). They will tell you that $30k is a very healthy budget for a very nice wedding (however their version of a very nice wedding was clearly different than ours). EVERY single thing at this place is A-LA-CARTE.

    We came into our original meeting letting them know that we had an all-in budget of $50k. We will spend 30k with the venue and that gives me $20k to spend on flowers, photography, band, etc. They told us NO PROBLEM that is an extremely healthy budget and you can have a very nice wedding with that. Apparently they didn’t think an extremely nice wedding included appetizers or any real decorations. We ended up spending $40k with them. (granted some of that was due to our own addition of guests so our additional guests cost around $2k).

    Beer, Wine, and Liquor:
    We spent $8,500 on a full open bar from 6:30 to 10:30.

    Guests are telling us now that the BEER WAS WARM. This makes my blood boil. A company who prides themselves on catering and our beer was warm.
    Also, for the amount of money we paid for the bar, we assumed we would be able to pick out our own beers. NOPE, don’t assume anything with this company. They told us that was a different package (when originally we told them up front that we wanted the best bar package). So their response was that they basically give us an assortment of beer based on “what’s leftover from previous events.” Wow.

    During the wedding we were having a great time so we wanted to extend the bar another 30 minutes, from 10 to 10:30. At around 9:50 they started packing up the bar so we asked them to use the credit card we had on file to have the bar extended 30 minutes. They basically kept packing up all their supplies (and it wasn’t even 10 oclock yet). Finally we found the wedding planner and she told them to stay open. 10:31 came around and I wanted one final drink…. They wouldn’t give it to me (the bride). Seriously?, great lasting impression.

    Wedding Coordinator:
    We paid $1,000 for rehearsal and day-of coordinator (she came with the venue).

    The rehearsal was an absolute joke. There was no instruction, and no help. We had purchased a stage to get married on thinking we could practice with it but it wasn’t at the rehearsal. They could have at least marked it off with tape or something so we could see how big it was. So we had no clue if the best man and maid of honor could fit up there with us. It was just a mess and honestly pointless.

    The wedding started at 6. My family told us the coordinator had told everyone to wait to be seated (because our groomsmen were the ushers)… well that never happened the groomsmen never knew to do that because no one told them. So 5:55 rolls around and the family is still standing because they had no further instruction.

    We accounted for 177 guests and there weren’t enough chairs. They told us the venue could fit 250 guests so please tell me why I was walking down the aisle and saw about 10 of my guests without chairs?????? (And even less than we accounted for showed up so imagine if everyone had shown up).

    While we were downstairs waiting for the ceremony to start people started walking into our room trying to get into the venue!!! Because there was a sign on the front door telling them to use the side door!!! What?! This didn’t get fixed for like 15 minutes luckily my husband realized it.

    While the groomsmen and bridesmaids were lined up and the ceremony was about to start, the coordinator came over to us and asked us if we wanted the aisle runner that we paid for to stay. Um… yes obviously that’s why we paid for it. She said it wasn’t secured to the ground and my dress might shuffle it around. This was literally 5 minutes before show time. My husband said yes we want it obvioulsly we paid for it. So I asked “can’t you just fix my dress if that happens?” And she did. Easy fix…. We were confused and having that conversation for no reason… not something I want to be thinking about 5 minutes before my vows.

    No one reminded me to put my $210 veil on before the ceremony. There were 2 coordinators there and one even walked my dad and I upstairs. I got married while my veil sat downstairs.

    We had a memorial table during our ceremony that was supposed to be taken away during the reception but it was never taken away.

    We were under the impression that the coordinator would sort of be shadowing us all night, but we could rarely find her throughout the ceremony and reception. I specifically remember asking where she was about 5 times.

    Another huge thing that bothers me to this day…
    I made two bathroom “amenity baskets” for the men and women’s restrooms. I bought two baskets as well as around $100 of items to put inside. The items were: bobby pins, safety pins, band aids, hair spray, deodorant, tampons, dry shampoo, tide-to-go pens, advil, breath mints, etc. At the end of the night these things never made it back with the other inventory and when I emailed about it she told me “They probably got thrown out.” Umm.. no one would throw out good stuff like that… someone definitely kept it all.
    My bridal bouquet also never made it home with me.

    What you pay for here is the venue. It’s a gorgeous venue that people raved about. In the end it was a beautiful wedding that I put countless hours and a sickening amount of money into, lol. The venue is beautiful but I don’t regret spending $1000 on string lights and $6,500 on flowers to really make the venue was it was supposed to be. If you don’t spend money on décor, the venue can look very “bare.” We are completely aware that many things go wrong on a wedding day, we aren’t irrational. We just feel for the money and the headache we went through getting the numbers right and realizing our idea of a “very nice wedding” was not the same as their idea of a “very nice wedding.”
    It’s completely unacceptable that our beer was warm, and I feel we should be compensated for that, as well as my “trashed” bathroom baskets. The other things are irreversible.

    So before you book, just know that everything is a la carte.
    There is a lovely bridal room downstairs to get ready in, however it’s $1,000 to utilize and no outside alcohol is permitted. But they will charge you $45 for a case of bud light and $75 for a bottle of champagne. $1,000 for string lights or chandelier that they already own. $600 for a stage. Around $600 MORE to pick your own selection of beers. A/C is $1,750 for the patio. Stage for the band was around $1,000.

    The Bell Tower's reply:

    Marissa,

    While we value and appreciate any feedback, we must say we stand by our statement that a $30,000 budget is a healthy one. According to WeddingWire’s 2019 Newlywed Report, the average cost of a wedding ceremony and reception in America is $29,900. Every individual has a different idea of what makes a great wedding. It is our belief that regardless of budget size, everyone can and should have a beautiful wedding. We encourage couples to prioritize what’s most important to them and that is one of the reasons we don’t have cookie cutter packages. Flowers might be a must-have for one couple, but there are also couples who don’t want flowers at all. So we must disagree that you can’t have a nice wedding at The Bell Tower unless your budget is $50,000 or above.

    Our goal is always to be as transparent as possible. We do not offer packages like many other venues in order to allow complete customization of your event. Similar to “a la carte,” we provide each client with a custom proposal to ensure that every aspect is tailored to your specific wants and needs. It also allows you to see a detailed breakdown of the costs.

    We absolutely understand the frustrations that can arise throughout the planning process and genuinely strive to accommodate and adapt. We have since made changes to clarify further what is included in our venue rental rates and what is not. Event planning and coordination services are now included in the cost of the venue, as well as a handful of other changes to eliminate some of those items you've mentioned.

    As for the warm beer, we’re sincerely sorry that the bartending services did not meet your expectations. Under no circumstances should the beer we serve ever be warm, and we regret that some of your guests got a warm beer.

    We want to assure you that we do listen thoughtfully to feedback and are constantly trying to improve. We truly hope that if anyone has questions or concerns regarding this review, you contact us at sales@infinityhospitality.net.
  • U
    User2430941 Sent on 11/17/2015
    2.5 out of 5 rating
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      2.5 out of 5 rating
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      2.5 out of 5 rating
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    I just had my wedding here a few weeks ago. The venue was beautiful and McClain, the coordinator, was very helpful. HOWEVER, they charge for EVERYTHING. Literally. Including $100 for a podium rental so we could have someone read a bible verse during our ceremony. They will suck every last penny they can out of you. If you have an extremely large budget, it will be great. If you don't, prepare yourself.
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