Terrie Lobb Catering Reviews
Reviews
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4.8 out of 5 rating
4.8
Excellent
33 reviews
Recommended by 96% of couples
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Quality of service 4.8 out of 5 rating4.8
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Average response time 4.8 out of 5 rating4.8
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Professionalism 4.8 out of 5 rating4.8
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Value 4.8 out of 5 rating4.8
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Flexibility 4.8 out of 5 rating4.8
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Emma Sent on 05/02/20255 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
If I could give more than 5 stars, I would!
Suzanne was an absolute dream to work with, especially as I was not a great communicator/planner. She answered any and all questions I had with endless patience and we certainly could not have done it without her. The food was absolutely delicious, and I am still having people ask who did the catering and raving about it. Apparently wedding food is normally not the best, but everything was so good. Some guests ate way more meatballs than is socially acceptable, the steak was perfectly temp-ed and not overdone at all, and the sauce for the chicken and steak were perfect. The kids meals were delicious as well! We had a family party the day after the wedding and everything reheated so well, even out of the microwave the steak was perfect and the sauces did not split. I cannot recommend TLC Catering enough and will 1000% be using them for any catering in my future. Our menu was: - Fresh bruschetta & Italian meatballs, - Caesar Salad, Chicken breast with artichokes/spinach/roasted red peppers/pesto cream sauce, Sirloin steak with Tuscan butter sauce and onion straws, Roasted garlic mashed potatoes, Green beans, and Yeast rolls. - Kids menu! Chicken tenders, mac and cheese, and green beans. -
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Leigh Sent on 05/09/20235 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The best caterer in Polk County
Terrie Lobb Catering did not disappoint! The food was hot, fresh and delicious! I have had so many guests tell me how good our food was at my daughter’s wedding. Our company actually booked them for our Christmas party the Monday following the wedding. All of the owners were at the wedding and couldn’t believe how good the food was. Terrie’s staff were amazing too. They were all very professional, polite and helpful. I just can’t say enough about them! Thank you so much Terrie! -
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Millicent Sent on 11/30/20225 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Welcome dinner
Terrie Lobb Catering just catered the welcome dinner for 80+ guests in town for a wedding. I cannot express how perfect the evening was. They handled the entire process from booking via email (I live out of town and was unable to meet with them) to execution of the dinner with ease. Extremely professional and most importantly, the food was amazing. The prime rib was really, really good. Danielle and crew were already set up and quick to help me out when I arrived to set up my own things. They were instrumental in pulling off an enjoyable dinner for my guests AND me. Because they were so amazing, I didn't have to micromanage anything but could enjoy being with my guests. -
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Melisa Sent on 06/09/20215 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Food was Fantastic!
Our guests talked about how great the food was, especially the short ribs. They were so tender and just melted in your mouth. We we’re definitely satisfied with Terrie Lobb Catering. -
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Amber Sent on 09/22/20205 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Delicious Food & Great Service
Terrie Lobb was the preferred caterer for our venue (Bok Tower Gardens, Lake Wales FL) and was recommended as they have a great track record. We met Terrie for a tasting and all of our expectations were met and more! She was able to connect us with a linens vendors that she partners with (Marilyn's Linen & Weddings) and we ended up selecting them as our linen provider which streamlined the set-up process as the caterers were able to transport and set-up the linens in addition to the meal :) We originally were scheduled to be married on 4/21/20 but due to covid, we had to re-schedule. Terrie coordinated with Bok Tower and was so helpful and understanding as we worked through the process of re-scheduling our entire wedding. As we got closer to our new date and covid was still a bit of a concern, we decided to minimize our guest list from 75 to 16 (just closest friends and immediate family) and changed our reception area to the outdoor kitchen area in an effort to keep all events in open-air environments. Terrie was incredibly understanding during this process and made helpful suggestions as we adjusted the catering needs which made it so much easier and less stressful for us. On Saturday 09/19/20, We were married and everything went perfectly! The food was delicious and timely, the servers were courteous and professional and the linens were perfectly set-up. Overall, it was a beautiful and well managed reception -
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Michael Sent on 08/02/20195 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Reception for Training Engagement Coca-Cola
Terrie Lobb Catering exceeded all of our expectations, Service was impeccable. Food was outstanding. We will certainly look to use them again for our next event. -
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Zoe Sent on 03/15/20195 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Good food and good service
I really enjoyed my catering. We had a buffet style reception but they plated the bride and groom's meals and served us at our sweetheart table. Before we even entered the reception we had a staff member come outside and ask us what drinks we wanted, which was unexpected and totally awesome. My favorite part of the night was bringing a whole other doggie-bag meal they had prepared for my hubby and I to actually enjoy in our hotel room. They even saved us a slice of each cake! I was endlessly grateful for that because I only got to have one bite of cake the whole night. Another awesome perk: they saved all the leftover food in big containers and we had meals for the whole next week which was a nice treat after all the stressful wedding planning. -
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Tracy Sent on 01/05/20195 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Delicious food and great staff
We used Terrie Lobb catering for my daughter’s wedding. From booking them, to the interaction prior to the event, to the event itself was all perfect. The food was fantastic. The catering staff were all very friendly, helpful and professional. I highly recommend them. You will not be disappointed. -
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Suzanne Sent on 11/16/20185 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Caterer review
Excellent food, it was hot when served and guests were very complimentary. -
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Joanna Sent on 11/06/20185 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Excellent service and food!
Terrie Lobb catered my wedding for approximately 80 guests. I was familiar with their food and services through other local events I have attended. The experience I had with them on my wedding day was superior! We had made last minute changes and addition to our meal just days before. Although they had several other weddings the same day as ours, the event coordinator went out of her way to meet our request. I even received a text from her at 7:30 pm the evening before our event letting me know she was indeed able to add extra items I had requested just 24 hours before the event. One of the ladies on the waitstaff for my event met us as our vehicle puled up in the parking lot to ask what we wanted to drink at our sweetheart table--before we even got out of the car! The food was excellent and I received many compliments from my family and guests. The waitstaff was very attentive and helpful the entire evening. They truly went above and beyond to make our day perfect! -
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Stacey Sent on 04/22/20185 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Terrie Lobb Catering was such a pleasure to work with for our wedding! During the planning process they were recommended as a preferred vendor for our venue, The Garden Ballroom, and they had the right type of food when my husband and I looked at their menu options online. We were planning our wedding from out of state and they were so easy to work with! They gave us an early estimate based on how many people we thought would be attending our wedding, set up a trial when we scheduled a trip down a few months before, and edited the total cost to account for children instead of all adult prices. The food was not only delicious but the service they provided for the wedding day was spectacular!! They provided the Buffet, cake cutting services, champagne flutes, and gave us a to go bag of food so we could enjoy it later once the festivities were over! Everyone loved the food and went back for seconds! Thanks Terrie Lobb for the amazing food and service to make our big day a HUGE success!! -
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Angela Sent on 11/24/20175 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Terrie Lobb Catering was AMAZING! The food was delicious, the setup was beautiful! The consultation was easy to make and the tasting was delicious! Your professionalism was top of the line! Your food was great, your staff was dressed nicely for our wedding and the experience was 5 stars! I will absolutely recommend you in the future and I thank you for your contributions to our wedding, it was perfect! -The Kaufers -
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Katie Sent on 11/14/20175 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Terrie Lobb did a FANTASTIC job catering my wedding. They were flexible when I made last minute changes to the menu and changes in guest count, they were polite and professional, and the food was delicious! They even made me (the bride) a vegetarian version of the dishes that were served to accommodate my diet without making the other guests suffer! There was a miscommunication with the bartender service that resulted in no champagne being brought for the champagne toast, but one of the servers for Terrie Lobb ran to the store and purchased some herself to save the day!!! I did not even realize about this situation until after the wedding because they didn't want to stress me out! Terrie Lobb's staff went above and beyond to make my wedding day perfect for me and my guests and I could not be happier with my choice to use them for my wedding day! -
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Stephanie Sent on 10/02/20175 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
My fiancé and I love Terrie Lobb Catering! We used them for our rehearsal dinner! We loved the tasting that they offered us, their food was amazing, and plenty of leftovers after the wedding. Their service at the wedding was exceptional, we had our own server for the sweetheart table. We will continue to use Terrie Lobb, for all our catering needs from here on out, and recommend them to everyone! -
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Teresa Sent on 04/09/20175 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
We loved Terrie and her staff! They were so great to work with. The food was excellent and everything was handled very professionally. We had a ton of compliments from our guests! That says a lot!! -
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User2060689 Sent on 01/13/20165 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Terrie Lobb provided catering services for my wedding. Terrie lobb and her staff did a wonderful job. They were very efficient and most important the food was excellent. She was able to make special accommodations for a vegetarian guest. I also rented charger plates and glassware from her company. -
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Kacie Sent on 10/28/20145 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The food was definitely one of the big highlights of our wedding. So many of our guests raved about how delicious everything was. We had southern food (fried chicken, pot roast, green beans, macaroni and cheese, cornbread, biscuits, garden salad, baked brie, potato skins, sweet tea, and lemonade) and it was all soooo sooo good. The servers were also so kind and were on hand for anything that we needed. They packed us a to go box, which was such a nice touch, since we didn't really get to eat a lot during the reception. They are all so professional and kind people, and I couldn't thank them enough. Everything was perfect. -
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Cally Sent on 05/10/20145 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Terrie's team is so professional, accommodating and always right on time with everything. The menu and food is phenomenal! Thank you, Terrie and team for making our wedding one that will always be cherished. -
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Melissa Sent on 04/24/20145 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
My husband and I are so thankful that we chose Terrie Lobb Catering for our wedding day!! We have different cultural backgrounds and when we met with Terrie to explain our vision for the wedding, she was not discouraged at all at the challenge of combining Jamaican and American cuisine. The Jamaican (and American) food for the wedding was AMAZING! I actually had family members asking me if the caterer was Jamaican. They could not believe that it wasn't :) All of the servers were so kind and hospitable, which was really reassuring. They were also quite patient with me as I was still decorating the tables and simply moved around me as I placed the centerpieces. We are so thankful that we used Terrie Lobb Catering and we will definitely use them again for another large event! Thank you to all of the servers who worked that night (and for packing our to go dinners!) :) :) -
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Kayla Sent on 04/22/20145 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I cannot say enough good things about Terrie Lobb Catering! They were so very helpful and the food was AMAZING!!! They were always easy to reach and were super helpful with all the little details. On the day of the wedding they had someone assigned to help me and my groom get food and beverages. I am so impressed with their service and will certainly recommend them to anyone looking for a caterer. They aren't the cheapest caterer we found but the quality of the food and the service is amazing and more than worth the cost. -
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Molly Sent on 01/06/20145 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Terrie Lobb Catering are made up of some of the most kind, and genuine people who make it their point to serve you and your event well. I was thankful that I got to speak with Terrie multiple times to make sure my wedding was the best it could be. She and her crew make delicious food and serve all guests in very reasonable amounts of time. I hate when people have to wait so long for food that it guests cold! Everything was perfect for my husband and I's big day despite tables and chairs that were falling a part. Terrie and her crew made the night possible!
She provides helpful floorplans and resources for other vendors that made planning my wedding on my own (while I was finishing up college) very feasible. -
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User1122221 Sent on 03/30/20135 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Loved everything about this place. Terri actually made sure I had some other things in order that I was not aware of while planning my wedding. Very flexible and very helpful. The food was fantastic!!!! SO DELICIOUS! I actually was scared about the food not tasting very good. Only because when we went for a tasting, I didn't think it was THAT good but My fiancé did. GOOD thing I was wrong. I was also recovering from medical treatment which may have effected taste but it turned out delicious! The staff was so nice to me the day of my wedding and made me and my husband feel special. -
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Tonya Sent on 03/27/20125 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
All of my guests, and I mean ALL of them, commented on how good the food was. We had a buffet, which sometimes comes at the cost of lower quality food, but not this time! The food was perfect... many guests went up for a second helping. Of course, me and my groom didn't have time to eat much but we got all the leftovers to take home and we had food to last about 4 days! The beef was awesome and the creamy pasta was even better :D I also liked that they put the kid's food on the buffet. The service staff was excellent... they served us our drinks and food. We ended up doing our linens through someone else, but I don't think it saved us any money so you might just save the headache and do the linens through Terrie Lobb. We paid a lot of money for the catering but the prices are about the same wherever you go. They are willing to work with you a little... for example, I wanted two vegetables on our buffet and another caterer was willing to do that for free so Terrie Lobb agreed to do it for free. By the way, at the tasting we had these AMAZING strawberries but we didn't opt to have them at the pre-reception because they were too expensive, but if money isn't an issue then you should definitely have these strawberries. We ended up not serving food at the pre-reception to save a little money and I'm glad we decided that because there was plenty of food at the reception and none of the guests seemed to mind not having food at the cocktail hour. -
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Johnathan Sent on 11/03/20115 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Terrie was wonderful. We got tons of compliments on the food. Everyone's favorite was the shrimp and grits....
They were professional and flexible through every step and change we made. -
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Holly Sent on 03/23/20115 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
WOW! Loved everything that Terrie Lobb Catering did for our wedding! There were a number of toddlers at our reception so we decided to incorporate a little treasure chest for each child. That was a BIG hit for both the kids and the parents. Not only did they have a portable meal if the child wasn't up for eating it at the time, but there was alsi a toy, coloring book and crayons inside.
Instead of your traditional wedding cake, we decided to have a brownie, ice cream sundae bar! AMAZING! The dance floor def cleared when that opened up.
Dinner itself was delicious. All of the guests raved over the food, one even said it was the BEST wedding food she has ever had!
In the planning process Terrie and her staff were easy to reach and very flexible. If you could dream it, they could most likely make it happen for you!
Thank you Terrie! -
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Linda Sent on 01/07/20115 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I cannot say enough good things about Terrie Lobb Catering and her staff. As a mother of a bride out of state, I worked closely with Terrie to ensure the vision of our daughter. She pulled out all the stops on her tastings, and told me that" the food you taste today will be the food you will have on the wedding day." She was right...the food was absolutely amazing. As a wedding planner for many years in another state, i have worked with many caterers. To have off-site catering with impeccable service, fabulous food served hot when it was plated to our guests, is not an easy task. Our guests raved about the food. Communicating with Terrie was key to ensuring we were on the same page about specific requests. She always understood what we were looking for and confirmed with us on every request. I would highly recommend Terrie Lobb for any event and to get on her very sought after schedule in central Florida. -
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J Sent on 10/20/20095 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I was very impressed with the quality of food provided at my wedding. We did not have the opportunity to sample the menu prior to the event, and to be honest, were not expecting much. However, the food was AMAZING. Everything was warm, cooked perfectly, and there was more than enough to go around--my husband and I even got to take some leftovers home. The staff was very professional, and even brought my husband and I each a plate of food when we arrived at the reception. Highly recommended! -
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Casey Sent on 11/11/20085 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I would recommend Terri Lobb Catering to anyone looking to have an event catered, not just for a wedding. The food was impeccable. My husband and I got engaged at a Chinese restaurant and we wanted to stick with that theme, she was so flexible and understanding of our request. Terri also managed our linens and table rentals. When I arrived at the reception, my husband and I were so pleased with the set up. The guests raved about the food and when it was time for us to depart, the staff made us a doggy bag to take with us to the hotel. I would recommend Terri Lobb to anyone, she was absolutely amazing. -
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Trish Sent on 04/22/20085 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I can't even begin to explain how wonderful our caterer company was. They were very helpful during the planning process offering advice regarding foods that complimented each other and how to present it in a manner that looked nice. Our guests loved the food and said only nice things about the waitstaff. One of the waitresses brought appetizers to the head table after we were announced and checked on us frequently to see if there was anything that we needed. They had the best man put a bag of food and cake in our getaway car and we were so excited when we found it because we hardly ate at the reception. They were absolutely wonderful and I can't think of one thing that was not perfect. -
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Stefanie Sent on 05/17/20124.9 out of 5 rating4.9-
Quality of service 5 out of 5 rating5.0
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Average response time 4.5 out of 5 rating4.5
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Terri Lobb Catering was great!! Very easy to work with and she handles everything! She takes care of the linens, place ware, and the bar tender! We had a buffet and a full liquor bar and the cost was perfect! Staff was very professional and polite! Everyone raved about the food and service! Excellent! -
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Hannah Sent on 02/05/20174.6 out of 5 rating4.6-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 3 out of 5 rating3.0
Had a little miscommunication the week before the wedding. Called 1 week prior to give them my minimum guaranteed count, when I was told prior that 1 week before wouldn't be too late, it was. So I had to pay for and get food for 85 people, even though I only needed about 50. Other than this, it was great food, and a pleasant experience. -
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User1852835 Sent on 10/08/20144.6 out of 5 rating4.6
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Quality of service 4 out of 5 rating4.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 4 out of 5 rating4.0
Terrie was wonderful to work with. The service staff were quick, well-mannered, and the food was tasty. Couldn't ask for more. -
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Jen Sent on 06/17/2010
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Quality of service 0 out of 5 rating0.0
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Average response time 0 out of 5 rating0.0
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Brides, you already know how important the "Big Day" is. Unfortunately, mine was ruined thanks to Terri Lobb & Staff. I think everything was a result of miscommunication. We had our initial meeting with Terri, went over contract details with Angel, did our layout/setup with another girl, and then Shannon(who we never met) shows up the day of and freaks out because she has no idea what was going on. We planned to go with Affordable Catering, but wanted to stay local. Biggest regret ever!
Just sharing my experiences so hopefully another bride will not have to go through what I did. A letter that was submitted to Terri Lobb, but we did not receive a response or apology from her. We did speak with Angel about everything, and she did apologize for our experience. I was a bit taken though that she said because everything looked nice at our wedding, that we could have afforded to pay them more. Very inappropriate, and she really had no idea how much work it was and how much help we had! I got my dress used off of eBay, we bought our dishes 75% off after Christmas from Target, our cake was a gift, DJ was a cousin, DIY everything, etc. etc.
They complained about not knowing we were providing 'China', because we said we were providing 'Plates' (They are the professionals right?). They complained there were no linens for the buffet tables (though Angel said they would be providing it).
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Dear Terri Lobb,
I am writing this letter to express my disappointment in the services that were provided to us for our wedding.
Beforehand, I was very excited to be working with your company, as we experienced a wonderful job performed by Terri Lobb at a friend’s wedding. We have also enjoyed visiting your café for lunch with our co-workers. We placed the most trust in your company based on your professionalism and expertise so that we could enjoy our big day.
Unfortunately, the manner in which my guests and I were treated at our wedding by Shannon, the event coordinator, was inexcusable.
From the moment I arrived to the reception, Shannon’s attitude appeared negative and her composure was of agitation.
I tried my best not to allow this to get to me on my big day, but it was hard to ignore especially during our cake cutting. The baker of our cake, a close family friend, did not appreciate the way Shannon was cutting our beautiful wedding cake. She made the cake as a gift to us. Shannon was literally thrashing at it and every piece cut that was being served was a mess. Our friend approached Shannon and said she would help in cutting the cake. Shannon shrugged at her, rolled her eyes and bluntly said I know what I am doing and get out of our way. This was on the dance floor. In front of me and my husband. In front of our photographer. In front of all of our family and guests. Embarrassed, I tried again to ignore her attitude though I was very appalled by what I had just experienced.
Shannon approached me near the end of the night on the dance floor. After thanking her staff for their service, Shannon, expressed we would be getting a phone call from Angel, your administrative assistant, in regards to all the issues her staff dealt with. I asked her to explain the issues she experienced. Here, she really let me have it. Again, on the dance floor. IN FRONT OF OUR FAMILY AND GUESTS.
Her first complaint was the plates. She said she had no idea we would be providing the plates and that they would be in boxes. We previously informed Terri Lobb we would be providing our own plates and would have certainly removed them if we knew it would cause such an issue.
Her next complaint was that there were no linens for the drink or buffet table. Again, this was previously discussed with Angel. Angel told us that Terri Lobb would provide their own linens for these tables.
Another complaint from Shannon was they had no idea there was going to be a pre-reception area with food. This was also discussed previously; our parents were making the food. I really did not understand what she was complaining about.
Complaint after complaint etc., followed by you will be getting a call from Angel (almost in a threatening manner).
As you can imagine, this ruined my night. What a way to end what was supposed to be the best day of my life! Your staff may go from events to events every week, but I will only have one wedding.
Since the wedding, numerous guests have complained to us and our family about how rudely they were treated at our wedding reception by Shannon. Shannon was rude and insensitive to myself and my guests. Because of her, we are now in the process of sending our thank-yous as well as apologies to our guests.
The dinner provided by your catering services was delicious and was of good quality; everyone seemed to enjoy their meal. The other staff members were very kind and attentive to us. However, I feel the services performed by Shannon was unprofessional and reflected poorly of your company.
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Quality of service
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