Taste Of The Best Catering Reviews
Reviews
4.6 out of 5 rating
4.6 out of 5 rating
10 Reviews
92% recommend it
Awards
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![Marilyn]()
Marilyn Sent on 01/14/2016The food was delicious and they provided great advice. I would definitely recommend to others and use again myself! -
User2492538 Sent on 01/04/2016The owners were amazing, professional, on time, fun, courteous. The food was phenomenal and the price was within our budget. We highly recommend them! -
![Cara]()
Cara W. Sent on 12/12/2022Good Food, Great People
Good Food, great owners and staff. I will say the chicken was just a little tough (as the bride) but all of my guest said the food was great. -
![Jady]()
Jady P. Sent on 09/12/2022unprofessional
Maybe my event was too small to be lucrative for them, so others may have a better experience. But my experience was being overcharged, and then unprofessional business practice.
They first invoiced me for 8 staff members to serve an event for 50 guests. This was excessive, and much higher than industry standards. When I reached out to request a mutually beneficial resolution, they ghosted me. This was unprofessional and I would hate to see someone else put in a similar position, left not knowing if you need to find an alternative because they aren't giving you the decency of communication.Taste Of The Best Catering's reply:
Hi Jady. We're sorry you felt you had an experience that required this review. We love & accept all events, that fit into our minimum order criteria, and that has ranged from 13 at a dinner party up to 500 union members, over the last 9 years we've been catering.
What happened FIRST is, We were excited about your event & since 7/23 spent hours back & forth with you, over 20+ emails of timely communications, answering all your questions about service, food options, tastings etc. with GREAT detail, preparing custom quotes with all your specific requests & needs, to invoicing to secure your date. That's a LOT of professional business communication happening, with no money being spent yet, on your part.
After getting your sample menus, and asking how tastings work, you decided to book us, based on the pricing & professionalism you experienced so far & asked for an invoice for payment to lock in your date, BEFORE you shared your actual menu choices.
You chose a wonderful sounding 4 course meal for 50 guests, with apps, salad & bread, Entrees & cake service. That's when you shared you wanted FULL PLATED SERVICE with your menu options.
We created YOUR chosen menu QUOTE with 8 staff & explained in detail how we got to that number for timely full plated service, which was far from being "excessive" as you state. You were also offered an assisted buffet option QUOTE that was less staff & less expensive.
After getting that QUOTE you stated you needed full plated service, because you didn't think there was enough space in your venue for a buffet setup. You wanted only 4 staff because 8 would put you over your occupancy number for the space (which is actually 36 seated, 50 for cocktail reception, so you're already over). I advised that the service time would be much longer w. only 4 staff to plate & serve a 4 course meal to 50 guests, and re-offered the cheaper assisted buffet. You said long service time was fine & you wanted only 4 staff. Then asked for the INVOICE again so you could get your date secured.
We created your new quote & requested invoice for the 4 staff and included an additional fee to give our service staff a little extra pay for carrying a heavier load, with your requested 2 servers being designated to serve a 4 course meal to 50 people themselves. It was a fee of 15% of the food subtotal, & It was exactly $10 more than your previously quoted staff cost.
When you "reached out" in regard to this charge, your "mutually beneficial resolution" was to tell us that we charged you "double" for staff, and that you did your research and found that industry standard is 1 server per 25 guests, or The typical ratio ranges from 1 server per 16 guests to 1 per 32, depending on the size of the venue and the complexity of the meal. Then you mentioned this also aligns with what you experienced yourself during your 8 years as a wedding photographer.
What you didn't mention is that those ratios you researched go with an assisted buffet service setup, not full plated service setup, which is what YOU requested, and therefore your research is inaccurate. Your "mutually beneficial resolution" was to tell us that as a business, we can't charge what we charged, even though it's based on your specific needs & requests, because of your incorrect research & your 8 yrs of photography experience says our 13yrs of catering experience is not accurate.
Your last email "If we're able to move forward without the fee, please send a revised invoice and contract". We were not able. You essentially wanted a pop-up restaurant table service, for a 4 course meal served to 50 people, by 2 servers. Like a packed restaurant that seats 50 people, and there's 2 servers. That is unprofessional! You wanted us to participate in illegally overcrowding a space & lower our service standards to give you what you wanted, and you haven't even paid for anything! You didn't secure your date You were left "not knowing" because of your choices.
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