tahoecakesbygrace Reviews
Reviews
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4.8 out of 5 rating
4.8
Excellent
40 reviews
Recommended by 95% of couples
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Quality of service 4.9 out of 5 rating4.9
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Average response time 4.5 out of 5 rating4.5
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Professionalism 4.7 out of 5 rating4.7
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Value 4.9 out of 5 rating4.9
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Flexibility 4.9 out of 5 rating4.9
+7
User photos
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Jennifer Sent on 06/29/20215 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Delicious Dessert Table!
Cakes By Grace provided a delicious dessert table that all our guests raved about - can’t recommend them enough! -
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Tara Sent on 10/01/20195 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Best cake ever
When going cake tasting nothing compared to the cake we tasted here. I loved how we got to create our own cake at the tasting by combining different flavors and fillings. We recommend cakes by grace to everyone even if it’s just to go in and get one cupcake. The cakes are so moist and flavorful. Highly recommend! -
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Lauren Sent on 12/09/20185 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Amazing cakes!
Grace was excellent to work with! She was very friendly and professional and made excellent cakes and cupcakes. It was beautiful and exactly what we wanted. -
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Sara Sent on 11/12/20185 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Delicious And Beautiful Wedding Cake!
My husband and I had an amazing experience working with Grace and Elizabeth! They were very accommodating when we were trying to schedule our tastings during their peak wedding season (since we were planning our wedding long-distance it took several iterations of emails to schedule all our vendor meetings over the same weekend). The tasting itself went very well - my husband and I knew what individual flavors we liked but Grace helped us combine different layer and frosting flavors to create a cake that was what we wanted yet also pleasing to people who didn't want pure chocolate ;) They were very patient while we went back and forth on whether or not we wanted additional treats along with our cake every time our guest list fluctuated. Additionally, they were able to design the cake to our exact specifications by combining aspects from 3 or 4 sample pinterest cakes and using our custom cake toppers. And of course, the most important thing, the cake was ABSOLUTELY delicious! I would highly recommend them for any event in South Lake Tahoe and we will definitely be coming back for future anniversary treats :) -
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Courtney Sent on 08/07/20185 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
We didn't want an extravagant wedding cake that costs $1000, there was no way I was going to pay a lot for cake. We just wanted a delicious cake that everyone could enjoy. We sat down with Grace and told her what we had in mind and she didn't think we were crazy or cheap for not wanting a stereotypical multi tier cake. We only had about 60-65 people at the wedding so we went with a large square sheet cake and it was amazing. She put some flowers on top for color and it was perfect. We loved her cake so much, we also purchased 3 dozen cupcakes for our rehearsal dinner dessert..and oh my god..so good. Grace is known throughout South Lake Tahoe, so much so that on the morning of the wedding, the hair dresser came my house to do my hair and she spotted the cupcakes on the table and asked if those were from Grace! I thought that was so great! My one regret from the wedding was that I only got one little piece of cake. My plan on eating leftovers the morning after was ruined after my new husband sat on the box full of cake on the ride home from the wedding and ruined it all!! Use Cakes by Grace, you'll love her and the cakes! -
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Kyllie Sent on 06/30/20185 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Cakes by Grace is absolutely delicious and fantastic! We first tried her cake for a family members birthday and we knew that when we started planning our wedding that her and her team would be the ones we would want to make our cake and cupcakes! We set up a tasting and we ended up getting a two tier round with almond cake, chocolate ganache, and Italian buttercream for our first tier. The second tier was red velvet! We ordered smore's pops and assorted cupcakes for our guests- Irish Car Bomb, Strawberry Lemonade, Oreo, Red Velvet, Almond, and Champagne flavors! Every time we are in Tahoe and near her shop we make sure to stop by and grab a little treat for ourselves! -
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Liz A. Sent on 10/19/20175 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Cakes by Grace was amazing. We had them make our wedding cake and provide a dessert bar for our wedding. The funfetti cake with fresh raspberry filling was incredible. The italian buttercream frosting definitely the way to go because it's not overly sweet like most buttercream frostings. The lemon cake with raspberry frosting mini-cupcakes also so delicious...everyone's go to. -
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Katy Sent on 08/28/20175 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Grace makes the best cupcakes ever! We used her for our wedding cake and cupcakes and they were delicious! Best carrot cake I've ever had. She set everything up for us and made our cake table look so beautiful with our homemade cupcake stands and cake topper. She took care of everything! Any time my husband and I go back to Lake Tahoe in the future we will definitely be stopping by Cakes by Grace to say hi and grab a cupcake! -
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Mysta Sent on 08/15/20175 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Grace was great to work with. We ended up getting a dessert table for guests which had brownies, cookies, and mini cupcakes. We also had our own 6 inch cake that she made into a book that turned out incredibly! The cake looked amazing and tasted so good! We were able to try some pieces from the dessert bar, and those were tasty too! She was very professional and flexible when I changed some items around. I was impressed with how moist the cake was days later. It was soooo good! Thank you for creating delicious desserts and being part of our wedding day Grace! :) -
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Caitlin Sent on 11/13/20165 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Highly recommend! Cakes by Grace was amazing! We didn't choose the traditional cake but instead had a small cake(for cutting) on top and then cake pops. We did have to buy our own stand for the cake and pops but everything came out perfectly. We were able to do a tasting when we went to Tahoe last year. The cake pops were amazing and we were able to customize them and have different flavors. Everyone kept saying how good the cake pops and cake were. -
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Danielle Sent on 07/08/20165 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
When having some troubles finding a good cake, our DJ recommended his personal favorite and we met with Grace. (love her!) On short notice, she put together a tasting for us and completely won us over. The passion for her work, and the quality of her on-hand samples really surprised us. Within moments, we had effectively communicated our preferred style, and Grace was able to build and expand to design our perfect cake. The mother-daughter team worked really well together to meet our needs. Sweet, light, moist and rich. Everything you are looking for in a cake. We even used them to make a surprise anniversary cake for my sister at the rehearsal dinner. Everyone spent the night complimenting the cake, and drooling over getting another one the following day. -
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Crystal Sent on 01/08/20165 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
BEST WEDDING CAKE EVER! I cannot say enough about Grace and Elizabeth! Their cakes are wonderful tasting and beautiful! Grace helped with so much more than her job description she guided me through so much of the tangle of wedding planning in a destination spot and connected me with wonderful people. When my caterer stressed me out she talked me down and really for a lady who is too busy to breathe she always made time for me. Her cupcakes are amazing too and if you need gluten free they have you covered there too. Nothing these two ladies cannot accomplish and with professionalism and passion for what they do. I would not recommend anyone as a plan B! If they cant make your date then change your date!!! :) -
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Courtney Sent on 01/04/20165 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
All i can say is AMAZING! I had the opportunity to taste test some the their cakes during a trip my then fiancé and I won thru the South Lake Tahoe Visitors Bureau and again at a friends wedding later that year. We absolutely fell in love with the lemon cake but there wasn't a single flavor we tried that we didn't like. Our cake was simple but gorgeous -
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Alicia Sent on 03/10/20155 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Bit of a delayed review here, but we were married in July 2013 on Lake Tahoe, almost 2 years ago and I need to tell you that people STILL bring up that your cake was the best they have ever had! You all were fantastic to work with and the cake look/presentation was perfect, but my husband and I still reminisce occasionally on THAT TASTE - OMG... someone brought back some to freeze for our 1 year anniversary; there was no way we could wait, we devoured it the day we returned home! We had 3 cake flavors, Kahlua, champagne & amaretto and we still debate and go back and forth about how we would rank them. We are planning a trip back to Tahoe this July to celebrate our 2 year anniversary, and a handful of family & friends are joining us for a lovely reunion, without the craziness of a wedding this time. In chatting about what we would do on our trip this year, we agreed that we needed to try to get another cake from you, to share with our family (or maybe not share- HA!). Thanks again, Grace, for a most delicious creation, that is a highlight of our wedding memories! -
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Evyn Sent on 02/19/20155 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
We used Tahoe Cakes by Grace for our wedding and groom's cakes. I live in Dallas, TX and was traveling to Tahoe for the wedding, and Grace and her team were wonderful about getting everything set up over the phone and via email. I wanted a very simple cake and we had a relatively small budget and she was able to give us exactly what we wanted. Also, I called and added a surprise groom's cake for my husband about a month before the wedding and she was so accommodating! The cakes both turned out beautifully, and tasted AMAZING! The groom's cake was Crown Royal flavored with a cream cheese icing and everyone thought that was so cool and very tasty. I HIGHLY recommend Grace for any cake needs! -
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Roberta Sent on 11/14/20145 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
My kids are Gluten Free, and wanted this at their wedding. We did gluten free cupcakes that were out of this world. None of our 100 guests even suspected that they were gluten free.
The most moist, flavorful, cupcakes ever! -
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Sarah Sent on 11/06/20145 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
When trying to decide on frosting they will give you choices and describe how different in taste. ;) -
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Lauren Sent on 10/22/20145 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Our cake was to die for! The flavors were vanilla bean with buttercream and also an almond cake with Italian buttercream. I've never been to a wedding where I have liked their cake it's always too dry and lacking in flavor. Our cake was a hit. It was moist and booming with flavor. It's been two months since our wedding and we still have our friends and family telling us they have cravings for our cake. Grace we can't thank you enough for your hard work that you put into making our cake both beautiful and delicious. We had a destination wedding and Grace was so nice and accommodating to us. We would email her with questions and her response time was very quick. If you are getting married in South Lake Tahoe the easiest decision would be to choose Cakes by Grace as your wedding cake vendor. -
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Katy Sent on 10/19/20145 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Grace was amazing! When we went for our tasting she had everything set up and we were able to try everything you could think of! Had great photo albums of all her cakes to give ideas of cakes and things she has done! Very easy to work with! We did cupcakes with and 8in cake for us to cut! Sooo good and even a week later still good to eat!! Thanks Grace! -
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Christine Sent on 09/09/20145 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Grace and her group were absolutely wonderful. The cake was an amazing almond white cake with cream cheese frosting and a white chocolate ganash with raspberry filling. Was the absolute hit of the wedding! I cannot thank her enough for all of her help and support to make this a wonderful addition! -
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Darcy Sent on 08/26/20145 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Love, love, loved our cake and so did ALL of our guests! I had friends wanting to visit her bakery for more after the wedding! Grace and her daughter Elizabeth created the most breathtakingly beautiful and elegant cake for us. Cake tasting with Grace was so much fun as well, it was truly a hard decision picking a flavor for our cake because everything was so delicious! -
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User1754618 Sent on 08/08/20145 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
All I can say about Grace's cakes are WOW! They are absolutely amazing! We had the pleasure of working with Grace for our wedding desserts and cake. We had a dessert bar with different cookies, chocolate covered strawberries, mini cupcakes, a marvelous grooms cake, and carrot cake for our wedding cake. That cake was so amazing I wish I could have had more to take home, but everyone ate it all! Her work is absolutely amazing . You must stop by her shop and try some of her delicious treats. You won't regret it! -
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Veronica Sent on 07/18/20145 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I went with Cakes by Grace just based off of her Yelp reviews. I am so glad I did! I live in the bay area & was unable to do a cake testing appointment. I corresponded with her over the phone and through e-mail and showed her a picture of the type of cake I wanted. When I was in Tahoe to meet with my wedding coordinator about a month before the wedding we called Grace and she was able to accommodate us for a tasting at the last minute! Literally the BEST cake I have ever tasted! My wedding cake cake turned out perfect and my guests still comment on how delicious it was! -
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Cari Sent on 01/15/20145 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I was traveling to Tahoe for my wedding & was able to set everything up with Grace over the phone & internet. My husband was very particular about our cake & she made it beautiful! I highly recommend her services! -
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Melissa Sent on 10/04/20115 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Grace was incredibly down to earth, friendly, and best of all makes delicious cakes and goodies. She was so generous in having us try all sorts of things in her bakery when we were there for the cake tasting. We paid in full that day at the tasting -- she was so appreciative -- cake was delivered to my reception venue and set up beautifully. She even left a box with the reception venue to put the top portion of the cake in. :) A sweet lady -- delicious cake -- we did red velvet with cream cheese icing. :) -
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Vanessa Sent on 09/01/20115 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
best cake i ever had.. and thats big being that i dont like cake! -
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Jenna Sent on 10/12/20105 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Grace is unbelievable! The taste of her cakes alone make her absolutely worth hiring! Not to mention that she is completely willing to try any decorations for her cakes. I have no reservations recommending her to everyone of you! -
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Jennifer Sent on 09/15/20105 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Grace is a real pleasure and delight to work with. We knew we wanted cupcakes but that is all we knew. She offered so many suggestions and decorations for us - our options were limitless. ANd her tastings were the best - everything was so delicious. I heard my guests were "sneaking" her cupcakes away before dinner was even served - and after trying them, they went up for seconds and thirds. -
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Catherine Sent on 09/12/20095 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Grace is awesome! So wonderful to work with. Thoughtful, thorough, eager to please. Our cake was gorgeous and delicious. She created a special caramel filling that was my dream and everyone gobbled it up. Also, Grace's prices were just right. -
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Patricia Sent on 06/10/20095 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The chocolate kaluah cake was the best wedding cake (and one of the most delicious cakes overall) that my groom and I have ever had--and we've both tried hundreds of wedding cakes. The cake was beautiful as well. Grace was also extremely flexible with changes we had to the cake and was even willing to provide a sugar-free layer side cake for members of our family who are on sugar-restricted diets (although they ended up wanting the full-sugar cake.) Every one at the reception finished their cake and some even had a second piece. We'd definately recommend Tahoe Cakes by Grace for deliciousness of cake, quality of service, and flexability. -
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Natalie Sent on 09/23/20164.9 out of 5 rating4.9
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Quality of service 5 out of 5 rating5.0
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Average response time 4.5 out of 5 rating4.5
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Beautiful cake, delicious cake and groom's pie, easy to work with and flexible.
Highly recommend -
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User944338 Sent on 09/23/20124.8 out of 5 rating4.8
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 4.5 out of 5 rating4.5
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Flexibility 4.5 out of 5 rating4.5
Grace at Tahoe Cakes By Grace is an awesome person to work with. Her cake tastings was awesome and in the end, we were so pleased at the Rehearsal Cake and Wedding cakes that she put together. Grace is such a sweet person and we would recommend anyone to work with her. BTW, her Tiramasu is to die for, sooooooo delicious! We will be making sure that we go back to Tahoe Cakes by Grace for our Anniversary cake :-) -
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Lyla Sent on 10/19/20194.6 out of 5 rating4.6
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Quality of service 5 out of 5 rating5.0
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Average response time 3 out of 5 rating3.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Best cake I've ever tasted
I got a small wedding cake, seasonal mini pies, and the s’mores on a stick for my Sept. 2019 wedding dessert table. All three desserts were delicious!! The s’mores sticks were so fun, the pies were decadent, and I was still eating my wedding cake about a week later and it still tasted as amazing as it did on the day-of. My husband doesn’t even like cake (hence the small cake and other kinds of desserts) but was eating the leftovers with me every night and stealing the last bites from me! The wedding cake is pricey, but guess that's to be expected everywhere. I called Grace very last minute to supplement my venue’s very expensive and not as appealing desserts, and after a little phone and email tag to reach someone live, they were great to work with on a short timeline. Thank you so much, Grace and team, for your delicious desserts! I will definitely plan on visiting again the next time I’m celebrating in the area. -
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Erin Sent on 10/24/20174.6 out of 5 rating4.6
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Quality of service 5 out of 5 rating5.0
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Average response time 4 out of 5 rating4.0
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Professionalism 4 out of 5 rating4.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Our cake and cupcakes were amazing!!! We got a delicious 6” gluten free cake and it was and had regular cupcakes for our guests. The cake was delivered on time and set up adorably. Grace also set us up for a cake tasting before the wedding and was very helpful in picking out our cake. Thank you, Grace! -
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Christina Sent on 07/01/20144.6 out of 5 rating4.6
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Quality of service 5 out of 5 rating5.0
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Average response time 4 out of 5 rating4.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 4 out of 5 rating4.0
Cakes are amazing...would not have gone with anyone else. -
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Vanessa Sent on 08/25/20094.6 out of 5 rating4.6
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Quality of service 5 out of 5 rating5.0
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Average response time 4 out of 5 rating4.0
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Professionalism 4 out of 5 rating4.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Grace made a wonderful cake for our August wedding. I gave her a picture of what we wanted the cake to look like and had a special request for the flavor. At our tasting, she gave us many options, including our special request. We ended up with a different flavor which was just as delicious. The cake was vanilla bean with fresh mango or raspberry filling with whipped cream. All of our guests loved it and many got seconds! Our cake was made for 100+ people, even though we only had about 90...and it all got eaten! I had one of our guests tell me it was the best cake they ever had. Not only was our cake delicious, it looked AMAZING! It exceeded our expectations. Definitely check out Tahoe Cakes by Grace. -
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User2491162 Sent on 12/27/20154.2 out of 5 rating4.2
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Quality of service 4 out of 5 rating4.0
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Average response time 3.5 out of 5 rating3.5
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Professionalism 3.5 out of 5 rating3.5
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Grace was very helpful in planning our wedding cake. I am wheat intolerant so we needed a gluten free cake. This cake is the best I've ever had and guests were even shocked that it was gluten free. Highly recommend the almond cake!! It even freezes well and we're still working on eating it. -
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Meagan Sent on 04/20/20114 out of 5 rating4.0
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Quality of service 5 out of 5 rating5.0
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Average response time 0 out of 5 rating0.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Grace makes the most incredible tasting cakes you will ever eat!! The only challenge with Grace, is her communication. I repeatedly had to remind her which flavor, shape, and size of cake I ordered. Invoices would be incorrect, and I would email or call with the corrections, and she would send them back wrong again. I just wish she would hire a business manager or secretary to handle all of the paperwork/orders. If you can handle the struggle of communication, then hire Grace...it's definitely worth it!! -
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Jeni Sent on 08/27/20123.1 out of 5 rating3.1
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Quality of service 5 out of 5 rating5.0
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Average response time 0.5 out of 5 rating0.5
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Professionalism 1 out of 5 rating1.0
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Value 4 out of 5 rating4.0
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Flexibility 5 out of 5 rating5.0
Our experience wih Grace was very mixed. We had a medium sized wedding and wanted cupcakes for our guests and a small cake for cutting. I also wanted to surprise my husband with a groom's cake. I am gluten-free, so we needed the small cake and some of the cupcakes to be gluten-free. Not a lot of options in SLT for that! Communication was difficult from the start - it was challenging to set up a cake tasting, and when we did, Grace seemed unprepared and was inattentive. They had a bridal show or something going on later that weekend and she seemed distracted the whole time we were there - and she forgot to have GF cake for me to try. She did find some to thaw eventually. The cake that my husband tried was very good and the GF cake was pretty good, considering it had been frozen, so we decided to book her. From the point on, communication was a nightmare - it took forever to get the final contract, getting the groom's cake figured out was difficult, and it took so long to have questions answered. The day of the wedding, we had arranged to have someone pick up the cakes and I was given a window of 3:30-4:00. When my friend showed up to pick them up, no one was there and the bakery was locked. Grace came in at 4:15 as my friend was getting ready to go to Safeway to get a sheet cake. She was a stressful vendor to deal with, however the cakes were delicous - hence the 5-start "Quality of Service" review. Our cupcakes were a huge hit and were so yummy. The gluten-free ones were amazing and that's hard to do. Our cutting cake was really good as well. The groom's cake turned out perfectly - just how I pictured it, so I was very pleased with that also. The cakes were amazing, but the stress of the poor communication and lack of professionalism at the tasting and day of makes it a very mixed review. -
Quality of service
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Malari Sent on 03/01/20191 out of 5 rating1.0-
Quality of service 1 out of 5 rating1.0
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Average response time 1 out of 5 rating1.0
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Professionalism 1 out of 5 rating1.0
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Value 1 out of 5 rating1.0
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Flexibility 1 out of 5 rating1.0
Worst Cake Ever! An Embarrasment!
We encountered Cakes by Grace at a wedding expo, the samples were delicious so we schedule a tasting. Our tasting went very well, the cakes were moist and delicious and the frostings were velvety. We provided a couple of pictures of what we wanted for our wedding, and Grace said it wouldn't be a problem at all, they could do it no problem. They told us that there was only one spot available left for our date, and we needed to make a quick decision. As our parents were paying for the wedding, we needed to get their approval first. The estimate was a little high, but not out of line for a summer wedding. We got approval, and moved ahead with the booking. I gave the info to the parents to provide the deposit. A couple weeks later, I get a call from Grace saying they didn't receive my deposit and would release my date if it didn't come in. In a panic, I called grace and gave her my credit card to give her the deposit. She takes the info and the call ends. About half an hour later, I get another call from Grace saying the card didn't go through and I needed to give her a check. Again, panicked about losing my date, I immediately rushed a check over. A couple days later, I was checking my online banking to make sure the check went through, and I see the check has cleared AND two additional credit card charges from Cakes by Grace. I call up Grace and ask what the deal is, and she says she didn't realize that the charges went though, I can give you a check or you can apply the payment to the balance of the cake, which would be easier. I told her that was fine. Fast forward to the wedding day, cake is supposed to be delivered during the ceremony, which means I won't actually see the cake until the reception starts. Wedding went great, my husband and I are walking into the reception room, and our faces fall. In the corner is this sickly, misshapen, sad excuse of a wedding cake that looks like it was made by a toddler with some Play-doh. During our tasting, I provided pictures of what I wanted, the one included in this post (minus the middle all black tier), and they said it would be no problem. I was adamant that I wanted a clean looking cake with sharp lines. I was paying $1200 for this cake and I expected a nice finished product. The picture below shows what they delivered. I am so upset and embarrassed that this cake was at my wedding, and that my friends and family think this is what I ordered. It was the laughing stock of the wedding. It was all I could do to not burst into tears when I saw it. It still makes me tear up thinking about that ugly cake. Yes, the cake tasted good, but it seems to me that they were so overbooked on our wedding day that they threw something together last minute, almost as if it had been forgotten. I am so angry and I will tell anyone who listens not to use Cakes by Grace. SHAME ON YOU!!!!!!!!! I want my money back! -
Quality of service
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