Susan's Travel Services Reviews
Reviews
4.4 out of 5 rating
4.4 out of 5 rating
18 Reviews
88% recommend it
Awards
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![Stacey]()
Stacey C. Sent on 11/23/2020Susan is amazing
Absolutely love Susan. She is so attentive always ready to help make my dream vacation come true. I will definitely be using her again.Susan's Travel Services's reply:
Thank you!!!!Love doing business with you! It's always a joy to make someones trip amazing and thank you for bring that amazing customer! -
![Carla]()
Carla Sent on 07/04/2019Honeymoon booked
Susan was great. She was very responsive and made all of the arrangements perfect. We had the most amazing honeymoon and we have to thank Susan's Travel for that. We cannot express how unforgettable every single part of our trip was.Susan's Travel Services's reply:
I'm so glad!! It was a pleasure to work with you!! And you got to go to some of my favorite places in the world.. so lucky you! Be well! -
![Sara]()
Sara S. Sent on 02/05/2019Wonderful Travel Agent
Susan is amazing. She works quickly and accurately to get me the best deals on ALL my travel needs. I've used her for Cruises, California, Mexico and a few other trips I have looked to plan. I always go to her for anything I need first when it comes to travel. -
![Steven]()
Steven F. Sent on 10/27/2022Created Stress
I almost never write bad reviews but felt this was deserved.
We were part of a large wedding party making reservations in Mexico. The bride (Shelby) told us to use Susan to reserve rooms. Trying to do that was difficult. Anytime we had questions she was traveling out of the country and said her assistant would call back (which she didn't in a timely manner). Unfortunately, the lack of communication made this very stressful when it didn't need to be. I sent her an email requesting reservations on May 23rd. On May27 Mckenzie called with minimal information. Susan didn't respond till June 8 saying she just got all the e mails? In mid July she sent an apology saying her assistant Mckenzie was no longer with her. Now I think She is back. This was not just us, it was across the board with family members. Getting a room confirmation was stressful. It turned out to be an amazing wedding but we were never really sure we would all have the rooms we wanted until we got there.Susan's Travel Services's reply:
Hi steven- I am sorry that you feel our service was so terrible- there are lots of factors that were out of our control- we did what’s we could to make things accessible and better- companies changes personnel and staff constantly- we had to change and adapt- with that- my staff changed too- we did what we could to ale this experience great for Shelby and Kevin and for you- I’m sorry you feel it was below and f and 40%- -
![Taylar]()
Taylar Sent on 05/18/2021Ruined my Bach trip
Worst experience I have ever had with a travel service. While on my Bachelorette party in Mexico, Susan arranged transportation for me. While on her contracted drivers van, he stole my wallet, ID, cash, credit cards, and medicine out of my bag in the trunk. I asked Susan numerous times to call me, but she only emailed me and even getting her to do that was like pulling teeth. She claimed she was not at fault, however when you contract, trust, and give your business to another local company, it also falls on you. They failed to do their due diligence when hiring this driver. She was not able to help me communicate with the local travel company. The reason I hired a travel agent was to be able to HELP me. She told me to get in touch with them, however I do not speak Spanish and they do not speak English!!!! Why am I paying her if she cannot do a single thing to assist me other than redirect me? I spent the good half of my trip dealing with the police and local authorities. The entire time she dismissed any blame and dodged my calls. Do yourself a favor and avoid at all costs! My entire trip was ruined.
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