Surf Hotel & Chateau Reviews

Reviews

4.6 out of 5 rating

4.6 Very good

4.6 out of 5 rating

24 Reviews

92% recommend it

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Awards

24

+31 User photos

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  Meghan E. Sent on 12/04/2022
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  Amazing experience!

  We are so glad we chose The Surf as our wedding venue. The entire process was streamlined and easy. The team at the Surf was responsive and helpful. They made our wedding day an unforgettable one! It’s a beautiful venue and was convenient for our guests. Highly recommend!

  We are so glad we chose The Surf as our wedding venue. The entire process was streamlined and easy. The team at the Surf was responsive and helpful. They made our wedding day an unforgettable one! It’s a beautiful venue and was convenient for our guests. Highly recommend!
• Audrey V. Sent on 03/27/2024
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  Absolutely Incredible Team and Venue

  Our wedding at the Surf Hotel was an absolute dream come true, thanks to their incredible team. From the moment we chose the venue, they went above and beyond to make our day truly special.
  
  Ashton, our main point of contact, was a joy to work with. She listened to our vision and worked tirelessly to ensure every detail was perfect. Her professionalism and attention to detail eased so much of the stress that comes with wedding planning.
  
  The venue itself is stunning and unique, providing the perfect backdrop for our cozy wedding. The lighting and sound system were top-notch, creating the perfect ambiance for our celebration. The food was delicious, and our guests raved about it.
  
  On the day of the wedding, the Surf Hotel team handled everything with ease. Any issues that arose were quickly and efficiently resolved, allowing us to relax and enjoy every moment of our special day.
  
  I cannot recommend the Surf Hotel enough. If you're looking for a beautiful venue with an amazing team that truly cares about making your day perfect, look no further than the Surf Hotel. Thank you to the entire team for making our wedding day unforgettable.

  Our wedding at the Surf Hotel was an absolute dream come true, thanks to their incredible team. From the moment we chose the venue, they went above and beyond to make our day truly special.
  
  Ashton, our main point of contact, was a joy to work with. She listened to our vision and worked tirelessly to ensure every detail was perfect. Her professionalism and attention to detail eased so much of the stress that comes with wedding planning.
  
  The venue itself is stunning and unique, providing the perfect backdrop for our cozy wedding. The lighting and sound system were top-notch, creating the perfect ambiance for our celebration. The food was delicious, and our guests raved about it.
  
  On the day of the wedding, the Surf Hotel team handled everything with ease. Any issues that arose were quickly and efficiently resolved, allowing us to relax and enjoy every moment of our special day.
  
  I cannot recommend the Surf Hotel enough. If you're looking for a beautiful venue with an amazing team that truly cares about making your day perfect, look no further than the Surf Hotel. Thank you to the entire team for making our wedding day unforgettable.
• Sierra R. Sent on 10/21/2023
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  Perfection

  We chose the Surf for our wedding because during the pandemic, my then boyfriend had moved me to Keystone, and my parents had moved to Buena Vista. We would visit the Surf for dinners and celebrations. And when it came time to decide where we wanted to get married, the Surf was the obvious choice. Not only in the location and environment magical, but the the entire staff is amazing, the food is incredible and accommodating, and the whole experience is top notch for all the guests. We had so many people tell us it was the best wedding experience they've ever had and the town is so perfect it seems fake! The location is great too because once people are there, they can walk to hiking, great food and drink spots, and everything is easy and accessible. We highly recommend the Surf to anyone wanting to get married in the mountains and who wants their guests to have the best possible experience. The best part is that we get to come back and experience it (opposed to a hard to reach destination). We have no regrets and feel like the whole wedding was absolute perfection.

  We chose the Surf for our wedding because during the pandemic, my then boyfriend had moved me to Keystone, and my parents had moved to Buena Vista. We would visit the Surf for dinners and celebrations. And when it came time to decide where we wanted to get married, the Surf was the obvious choice. Not only in the location and environment magical, but the the entire staff is amazing, the food is incredible and accommodating, and the whole experience is top notch for all the guests. We had so many people tell us it was the best wedding experience they've ever had and the town is so perfect it seems fake! The location is great too because once people are there, they can walk to hiking, great food and drink spots, and everything is easy and accessible. We highly recommend the Surf to anyone wanting to get married in the mountains and who wants their guests to have the best possible experience. The best part is that we get to come back and experience it (opposed to a hard to reach destination). We have no regrets and feel like the whole wedding was absolute perfection.
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• Emily R. Sent on 11/29/2023
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  Stunning Environment to get Married

  The Surf Hotel and Chateau did a phenomenal job of bringing to life my Wife and I's vision for our wedding day. The aesthetic of the entire property is unbelievably gorgeous and did a lot of the hard work for us because we simply didn't need much in the way of décor since this place is already so beautiful as is. The service and professionalism all around makes this place easy to commit to for a great venue location!

  The Surf Hotel and Chateau did a phenomenal job of bringing to life my Wife and I's vision for our wedding day. The aesthetic of the entire property is unbelievably gorgeous and did a lot of the hard work for us because we simply didn't need much in the way of décor since this place is already so beautiful as is. The service and professionalism all around makes this place easy to commit to for a great venue location!

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• Nick R. Sent on 09/25/2023
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  Very Accomodatin Venue

  All of our asks were met with genuine effort and intention. The accommodations, thought, and professionalism of the venue and all employees is easy to see. Our goal was to make a seamless weekend for our guests and the surf made it the perfect celebration.
  
  

  All of our asks were met with genuine effort and intention. The accommodations, thought, and professionalism of the venue and all employees is easy to see. Our goal was to make a seamless weekend for our guests and the surf made it the perfect celebration.
  
  
• Stef Sent on 08/21/2023
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  Everything we dreamed of and more!

  Our wedding at the Surf was beyond perfect. The coordinators are extremely responsive and helpful along the planning process and the staff is all top notch!

  Our wedding at the Surf was beyond perfect. The coordinators are extremely responsive and helpful along the planning process and the staff is all top notch!
• Melanie D. Sent on 07/18/2023
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  Beautiful, flawless day!!

  We could not have picked a better venue than the Surf. Our guests were blown away with how beautiful it was, the day went flawlessly, and we had the best time!

  We could not have picked a better venue than the Surf. Our guests were blown away with how beautiful it was, the day went flawlessly, and we had the best time!
• Lauren S. Sent on 12/03/2023
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  Beautiful Wedding at The Surf!

  We had our DREAM wedding at The Surf Hotel! The location is so beautiful, and the venue is so lovely. My wife and I felt comfortable with the staff from the very beginning, and the communications throughout the planning process was great. They even recommended a local florist and baker when we were struggling to find someone - both worked out great! Our friends and family were blown away, and it was such a special weekend. And there is so much to do in Buena Vista, we had a lot of fun showing our friends and family around! Highly recommend!!

  We had our DREAM wedding at The Surf Hotel! The location is so beautiful, and the venue is so lovely. My wife and I felt comfortable with the staff from the very beginning, and the communications throughout the planning process was great. They even recommended a local florist and baker when we were struggling to find someone - both worked out great! Our friends and family were blown away, and it was such a special weekend. And there is so much to do in Buena Vista, we had a lot of fun showing our friends and family around! Highly recommend!!
• Lauren S. Sent on 02/03/2024
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  Wedding of our dreams!

  We are beyond grateful to have found the Surf Hotel. They helped us host the wedding of our dreams! The Chateau Courtyard was such an intimate and special setting for the ceremony, and our reception was the party of a lifetime - great atmosphere, great food and drink, and great service. I HIGHLY recommend hiring a band - music is this venue's specialty. And I also HIGHLY recommend using Surf's recommended vendors - they did not steer us wrong. Ashton (our coordinator) was a dream to work with, always on our side, and so responsive. They are true professionals and really offer an amazing wedding experience! We did have some challenges with the room bookings in the beginning (completely separate from the wedding side of the business) so I recommend being very clear about your room booking needs from the beginning, blocking your rooms before they open to the public, and having a close friend or family member test out the reservation system before communicating to your guests. But once we got through that it was smooth sailing. We will recommend Surf Hotel without hesitation to everyone!

  We are beyond grateful to have found the Surf Hotel. They helped us host the wedding of our dreams! The Chateau Courtyard was such an intimate and special setting for the ceremony, and our reception was the party of a lifetime - great atmosphere, great food and drink, and great service. I HIGHLY recommend hiring a band - music is this venue's specialty. And I also HIGHLY recommend using Surf's recommended vendors - they did not steer us wrong. Ashton (our coordinator) was a dream to work with, always on our side, and so responsive. They are true professionals and really offer an amazing wedding experience! We did have some challenges with the room bookings in the beginning (completely separate from the wedding side of the business) so I recommend being very clear about your room booking needs from the beginning, blocking your rooms before they open to the public, and having a close friend or family member test out the reservation system before communicating to your guests. But once we got through that it was smooth sailing. We will recommend Surf Hotel without hesitation to everyone!
• Brighton B. Sent on 11/05/2021
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  The most EPIC and perfect wedding Imaginable!!!

  We had the most incredible wedding at the surf hotel!!! We can't recommend this venue enough! We got married on a Friday (which costs slightly less than a Saturday), in the Chateau courtyard surrounded by beautiful yellow aspen trees. The courtyard is so stunning on its own that ZERO ceremony decor was needed. Our reception was carried into the ballroom inside the hotel. This is NOT your standard hotel ballroom.
  
  The food (we went for the taco bar) is provided by the hotel is it was truly incredible! $45/person for all the delicious tacos they could eat! Great lighting, great sound system, GREAT staff! We legit had some of the staff come up and hug us as the end of the night saying "this is the funnest event I have ever worked!"
  
  The ONLY issue we had was blocking enough rooms. We did have a very large guest list for a rather small venue. We had 136 guests, and the ballroom holds 150 max. In saying that the town had plenty of nearby/walkable airBNBs. We wish EVERYONE could have stayed at the hotel, but there was another wedding booked on the Saturday, so they also had a room block of their own. It really worried us at first, but like I said, there were plenty of places nearby for our guests to stay.
  
  In addition, because we booked our wedding there, the hotel comped 2 nights of our honeymoon suite. INCREDIBLE SERVICE!!! We highly recommend getting married in this adorable little town, and this stunning hotel on the river!

  We had the most incredible wedding at the surf hotel!!! We can't recommend this venue enough! We got married on a Friday (which costs slightly less than a Saturday), in the Chateau courtyard surrounded by beautiful yellow aspen trees. The courtyard is so stunning on its own that ZERO ceremony decor was needed. Our reception was carried into the ballroom inside the hotel. This is NOT your standard hotel ballroom.
  
  The food (we went for the taco bar) is provided by the hotel is it was truly incredible! $45/person for all the delicious tacos they could eat! Great lighting, great sound system, GREAT staff! We legit had some of the staff come up and hug us as the end of the night saying "this is the funnest event I have ever worked!"
  
  The ONLY issue we had was blocking enough rooms. We did have a very large guest list for a rather small venue. We had 136 guests, and the ballroom holds 150 max. In saying that the town had plenty of nearby/walkable airBNBs. We wish EVERYONE could have stayed at the hotel, but there was another wedding booked on the Saturday, so they also had a room block of their own. It really worried us at first, but like I said, there were plenty of places nearby for our guests to stay.
  
  In addition, because we booked our wedding there, the hotel comped 2 nights of our honeymoon suite. INCREDIBLE SERVICE!!! We highly recommend getting married in this adorable little town, and this stunning hotel on the river!

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• Samantha S. Sent on 09/21/2021
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  Best Wedding Venue in the Rockies!

  Our wedding experience at the Surf was so amazing! The staff was great to work with, the food was amazing, views are just too good and pricing was reasonable. Could not have asked for a better place to get married!

  Our wedding experience at the Surf was so amazing! The staff was great to work with, the food was amazing, views are just too good and pricing was reasonable. Could not have asked for a better place to get married!

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• Kirstie F. Sent on 07/06/2021
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  A beautiful & unique wedding venue!

  I can't speak highly enough of the Surf Hotel! From start to finish, planning our wedding reception there was a breeze. Rachael, Amanda and all the Surf staff are highly professional, friendly and prompt in answering the millions of questions you have during the process. We followed our wedding ceremony at Twin Lakes with a reception at the Surf Hotel. The hotel’s beautiful courtyard space was transformed into our vision for an eclectic-boho, mountain theme. We were so impressed with the servers/staff that made sure to keep dirty plates and drink glasses cleared all through out the night--they were so on top of it! Our guests raved about the hotel (the rooms are WOW!) and still talk about how good the mexican buffet and drinks were. Thank you, Surf Hotel, for hosting our dream wedding reception that no one will soon forget!

  I can't speak highly enough of the Surf Hotel! From start to finish, planning our wedding reception there was a breeze. Rachael, Amanda and all the Surf staff are highly professional, friendly and prompt in answering the millions of questions you have during the process. We followed our wedding ceremony at Twin Lakes with a reception at the Surf Hotel. The hotel’s beautiful courtyard space was transformed into our vision for an eclectic-boho, mountain theme. We were so impressed with the servers/staff that made sure to keep dirty plates and drink glasses cleared all through out the night--they were so on top of it! Our guests raved about the hotel (the rooms are WOW!) and still talk about how good the mexican buffet and drinks were. Thank you, Surf Hotel, for hosting our dream wedding reception that no one will soon forget!

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• Katie B. Sent on 08/12/2021
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  Buena Vista Surf Hotel has captured my heart!

  While we knew that it was going to be a special day, Buena Vista Surf Hotel and its amazing staff made it so much better. Serious shout out to Rachel Gardner and their entire event staff. My husband and I felt greeted, pampered and so special the entire weekend; and our guests still almost a year later are STILL talking about the setting and the service. The food from Wesley & Rose was so delicious; cocktails were Manhattan level; and the sound system in the ballroom is incredible. Even though we opted for a more intimate affair the layout of the space maximized safety while exuding a good time. Buena Vista Surf Hotel have forever captured our hearts -- we will be spending anniversary after anniversary in their company!

  While we knew that it was going to be a special day, Buena Vista Surf Hotel and its amazing staff made it so much better. Serious shout out to Rachel Gardner and their entire event staff. My husband and I felt greeted, pampered and so special the entire weekend; and our guests still almost a year later are STILL talking about the setting and the service. The food from Wesley & Rose was so delicious; cocktails were Manhattan level; and the sound system in the ballroom is incredible. Even though we opted for a more intimate affair the layout of the space maximized safety while exuding a good time. Buena Vista Surf Hotel have forever captured our hearts -- we will be spending anniversary after anniversary in their company!
• Grace W. Sent on 10/23/2019
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  Wedding Planner

  The Surf Hotel staff is wonderful to work with! They are always responsive to needs of my couples and help me as a planner when needed. I truly appreciate their staff and love their beautiful property!

  The Surf Hotel staff is wonderful to work with! They are always responsive to needs of my couples and help me as a planner when needed. I truly appreciate their staff and love their beautiful property!
• Sara G. Sent on 10/31/2019
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  Impeccable venue and hotel to marry the partner of your dreams!

  The Surf Hotel & Chateau is by far the best venue to get married in Colorado especially if you are looking for beautiful accommodations, exquisite venues, and dedicated staff to ensure your big weekend exceeds all your expectations. Our wedding weekend was absolutely perfect and I have the Surf Hotel & Chateau to thank.

  The Surf Hotel & Chateau is by far the best venue to get married in Colorado especially if you are looking for beautiful accommodations, exquisite venues, and dedicated staff to ensure your big weekend exceeds all your expectations. Our wedding weekend was absolutely perfect and I have the Surf Hotel & Chateau to thank.
• Katy L. Sent on 11/08/2019
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  Perfect. Gorgeous and accommodating.

  The venue is beautiful and original, food is great, and the place doesn't do so many weddings that you are just another number to them. Staff was friendly, well-organized, flexible, and went out of their way to accommodate our wishes. Our guests loved spending time in the Buena Vista area. We couldn't be happier with the Surf.

  The venue is beautiful and original, food is great, and the place doesn't do so many weddings that you are just another number to them. Staff was friendly, well-organized, flexible, and went out of their way to accommodate our wishes. Our guests loved spending time in the Buena Vista area. We couldn't be happier with the Surf.
• Stephanie Sent on 01/20/2019
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  The perfect venue

  We were one of the first weddings in this new venue, and took a chance on them to come through for our October 2018 reception. They exceeded our expectations by a long shot, and left us speechless at the result! The facility is stunning, classy, and absolutely one of a kind. The staff went above and beyond to customize the day to our exact specifications, and did so with a great attitude. The food was incredible. The drinks & attention to our guests was on point. We cannot recommend this magical place enough!

  We were one of the first weddings in this new venue, and took a chance on them to come through for our October 2018 reception. They exceeded our expectations by a long shot, and left us speechless at the result! The facility is stunning, classy, and absolutely one of a kind. The staff went above and beyond to customize the day to our exact specifications, and did so with a great attitude. The food was incredible. The drinks & attention to our guests was on point. We cannot recommend this magical place enough!
• Julia Sent on 11/08/2023
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  Absolutely Spectacular Venue

  Our wedding at the Surf Hotel & Chateau exceeded our expectations in every way. When we were selecting a venue, the choice was abundantly clear that the Surf Hotel & Chateau was the clear winner for so many reasons. One thing we really loved about the venue is there are two separate location options (the main hotel and/or the Chateau) for both lodging and the ceremony. The natural beauty of the location by the river, combined with the gorgeous design (interior and exterior) of the property make for magical memories and gorgeous photos. The food and beverage options are exceptional. The event coordinators are amazing and the quality of service everywhere else on the property simply cannot be beat! We could not be happier with our decision to celebrate our wedding at this marvelous venue.

  Our wedding at the Surf Hotel & Chateau exceeded our expectations in every way. When we were selecting a venue, the choice was abundantly clear that the Surf Hotel & Chateau was the clear winner for so many reasons. One thing we really loved about the venue is there are two separate location options (the main hotel and/or the Chateau) for both lodging and the ceremony. The natural beauty of the location by the river, combined with the gorgeous design (interior and exterior) of the property make for magical memories and gorgeous photos. The food and beverage options are exceptional. The event coordinators are amazing and the quality of service everywhere else on the property simply cannot be beat! We could not be happier with our decision to celebrate our wedding at this marvelous venue.
• Michelle W. Sent on 07/29/2022
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  Beautiful Venue

  The venue is of course gorgeous, but the team at the Surf really makes this a special place to have a wedding. We worked closely with Rachael who was accommodating, responsive, and extremely helpful. Whatever we came up with, she tried to find a way to make it work - even if the request wasn't something she'd seen before (which is rare). She gave great input on things that typically worked well there based on her experience, helping to make sure our guests had a great time, and was incredibly helpful as we developed our seating chart and coordinated with our vendors. The venue itself is so well designed that you don't need to have a lot of extra decor, and they provide much of what you'll need.

  The venue is of course gorgeous, but the team at the Surf really makes this a special place to have a wedding. We worked closely with Rachael who was accommodating, responsive, and extremely helpful. Whatever we came up with, she tried to find a way to make it work - even if the request wasn't something she'd seen before (which is rare). She gave great input on things that typically worked well there based on her experience, helping to make sure our guests had a great time, and was incredibly helpful as we developed our seating chart and coordinated with our vendors. The venue itself is so well designed that you don't need to have a lot of extra decor, and they provide much of what you'll need.
• Rachel T. Sent on 10/11/2021
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  Wonderful Spot for a Rehearsal Dinner!

  We hosted a small, 30 person rehearsal dinner in the private dining space at the Surf Hotel and had a wonderful experience! The setting was perfect for an intimate event and the patio was the perfect place to see the amazing views of the Arkansas River! Rebecca was wonderful to work with and their team worked hard to make sure we had the best possible service. Highly recommend!

  We hosted a small, 30 person rehearsal dinner in the private dining space at the Surf Hotel and had a wonderful experience! The setting was perfect for an intimate event and the patio was the perfect place to see the amazing views of the Arkansas River! Rebecca was wonderful to work with and their team worked hard to make sure we had the best possible service. Highly recommend!
• Zach Z. Sent on 10/24/2019
  4.4 out of 5 rating

  4.4
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    3.0 out of 5 rating
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    5.0

  Amazingly Beautiful

  We thought a mountain wedding would be expensive and impossible to figure out. Surf made it so easy and way more affordable than we ever thought possible. The venue is incredible and the food/drink was top notch. Highly recommend it to anyone looking for a mountain setting.

  We thought a mountain wedding would be expensive and impossible to figure out. Surf made it so easy and way more affordable than we ever thought possible. The venue is incredible and the food/drink was top notch. Highly recommend it to anyone looking for a mountain setting.
• Mallory Sent on 07/15/2020
  2.4 out of 5 rating

  2.4
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    2.0
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    2.0

  Wedding Weekend Double Booked

  The Surf Hotel is stunning and the restaurant is delicious. However the event planning turned us away entirely and we ultimately chose another venue. MAKE SURE YOU TRIPLE CHECK THAT THERE ARE ACTUALLY ROOMS AND EVENT SPACES AVAILABLE BEFORE SIGNING. Just because your day is available, it doesn’t mean there are guest rooms or even event spaces for other events on your weekend. The event planner did not disclose to me that the weekend leading up to my wedding was entirely booked - no guest rooms or event spaces for a rehearsal dinner available. She knew we wanted to host the rehearsal dinner at the Surf and failed to mention that every room was already booked - another couple bought out the entire hotel for their wedding, effectively barring anyone else from hosting an event that weekend or staying at the Surf. Keep in mind, Surf Hotel packages also include a two night stay, assumedly the night before and night of the wedding. The planner did not show any empathy or sympathy for my frustration that she effectively double booked my wedding date and ignored my emails trying to reschedule. She tried to use the pandemic as an excuse for double booking and not disclosing to me that the entire hotel was already full, a year prior to our wedding. Furthermore, when I tried to schedule a time to tour the space the planner informed me that she was working from home and told me to take a self tour. It would have been nice for her to arrange for someone else to show us around, but unfortunately no such effort was made. The whole experience was incredibly disappointing for such a beautiful space.

  The Surf Hotel is stunning and the restaurant is delicious. However the event planning turned us away entirely and we ultimately chose another venue. MAKE SURE YOU TRIPLE CHECK THAT THERE ARE ACTUALLY ROOMS AND EVENT SPACES AVAILABLE BEFORE SIGNING. Just because your day is available, it doesn’t mean there are guest rooms or even event spaces for other events on your weekend. The event planner did not disclose to me that the weekend leading up to my wedding was entirely booked - no guest rooms or event spaces for a rehearsal dinner available. She knew we wanted to host the rehearsal dinner at the Surf and failed to mention that every room was already booked - another couple bought out the entire hotel for their wedding, effectively barring anyone else from hosting an event that weekend or staying at the Surf. Keep in mind, Surf Hotel packages also include a two night stay, assumedly the night before and night of the wedding. The planner did not show any empathy or sympathy for my frustration that she effectively double booked my wedding date and ignored my emails trying to reschedule. She tried to use the pandemic as an excuse for double booking and not disclosing to me that the entire hotel was already full, a year prior to our wedding. Furthermore, when I tried to schedule a time to tour the space the planner informed me that she was working from home and told me to take a self tour. It would have been nice for her to arrange for someone else to show us around, but unfortunately no such effort was made. The whole experience was incredibly disappointing for such a beautiful space.

  Surf Hotel & Chateau's reply:

  Hi Mallory,
  I am so sorry that having your wedding here at the Surf Hotel didn't work out. We would have loved to host, and I'm truly apologetic if you feel that you have been misled in any way. As explained in our literature, use of the private dining room for rehearsal dinners/additional events is always subject to availability. Room blocks are also subject to availability. We often host multiple events in a single weekend, and the space was tentatively held for you for Sunday evening only. This was explained in the emails and phone calls I sent to you which went unanswered. I offered you numerous alternatives - a one night room block, additional dates, hotel stay for the day of and day after your wedding.. Nothing was ever "blamed on the pandemic," but rather I explained that the hotel is required to follow certain rules for reopening, and that includes being as contactless with guests as possible. We are doing our best to navigate the pandemic situation and keep our guests and employees safe. Again, I am truly sorry that things didn't work out and we wish you all the best with wedding planning and all of your future endeavors.
  Sincerely, Rachael G
• Corey M. Sent on 05/06/2021
  2.4 out of 5 rating

  2.4
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    2.0
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  Updated review

  I had my wedding at the Surf Hotel. We had some tough moments but the staff were extremely accommodating to those problems and wanted to make things right. It's also completely stunning!

  I had my wedding at the Surf Hotel. We had some tough moments but the staff were extremely accommodating to those problems and wanted to make things right. It's also completely stunning!
• Kailey A. Sent on 09/17/2022
  1.4 out of 5 rating

  1.4
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    1.0
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    1.0 out of 5 rating
    1.0
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    1.0 out of 5 rating
    1.0

  Would not recommend

  We were so excited to tour the surf and begin the process. We loved the overall look and charm and the food is delicious. Things went downhill after… we met with Timmy who from the very beginning seemed not at all interested in showing us around and even recommended other venue options while we were trying to fall in love with the team at Surf. We decided to still go full steam ahead and could not get a hold of Timmy for very simple
  questions and answers. When we did get in contact he had more issues the prevented us from even getting a contract such as I did not realize this was booked and you can not have this space to OH we might be turning that into a concert venue spot sorry that space will also not work. When we voiced our concerns he told us we can stop right now and walk away when all we wanted to hear was you are valid we will do better. I can not speak to the other coordinators there I know Timmy is a GM but we decided to move to another venue who answered our call right away and handed us a contract completely ironed out same day. The space is beautiful and I can not speak about the other staff but I would not recommend even trying due to the head staff seeming to be pushing away potential weddings for concerts. He blamed his poor customer service and lack of attention to detail on growing pains of a 4 year old venue and lack of communication between departments at the Surf (which is also alarming from a GM). At the point we decided to go in another direction it has now been a month with still no ironed out contract from them! This is a very special day and people deserve to be treated better especially with the investment they will be making.

  We were so excited to tour the surf and begin the process. We loved the overall look and charm and the food is delicious. Things went downhill after… we met with Timmy who from the very beginning seemed not at all interested in showing us around and even recommended other venue options while we were trying to fall in love with the team at Surf. We decided to still go full steam ahead and could not get a hold of Timmy for very simple
  questions and answers. When we did get in contact he had more issues the prevented us from even getting a contract such as I did not realize this was booked and you can not have this space to OH we might be turning that into a concert venue spot sorry that space will also not work. When we voiced our concerns he told us we can stop right now and walk away when all we wanted to hear was you are valid we will do better. I can not speak to the other coordinators there I know Timmy is a GM but we decided to move to another venue who answered our call right away and handed us a contract completely ironed out same day. The space is beautiful and I can not speak about the other staff but I would not recommend even trying due to the head staff seeming to be pushing away potential weddings for concerts. He blamed his poor customer service and lack of attention to detail on growing pains of a 4 year old venue and lack of communication between departments at the Surf (which is also alarming from a GM). At the point we decided to go in another direction it has now been a month with still no ironed out contract from them! This is a very special day and people deserve to be treated better especially with the investment they will be making.

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