Sundance Mountain Resort Reviews
Reviews
3.7 out of 5 rating
3.7 out of 5 rating
9 Reviews
73% recommend it
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![Ellie]()
Ellie Sent on 05/10/2012Couldn't have been better. They did everything to make my day perfect. -
![kendall]()
Kendall Sent on 02/01/2012I really loved the atmosphere that Sundance created. Their facilities are absolutely breathtaking. Their service was good, but there is room for improvement. What the staff lacked the scenery definitely made up for it. -
User1317313 Sent on 09/06/2013I have to agree that you need to get everything in writing with Sundance because let's face it, you're not their only client and even though they're very accommodating they do tend to forget promises they make.
-There were also some real disappointments on my day that I felt with the number of weddings Sundance has done they should have provided a far better service.
-For example, the night before my wedding the bar tender lost his Ipad which was the bar's method of taking credit card. Nobody informed anybody in my wedding party of this issue and so we spent hundreds of dollars on a bar that didn't get used because hardly any of my guests had cash on them. Sundance was unwilling to drop the bar charges (though it was a cash bar you still have to pay for the bar tender & cashier) even though I feel they were at fault for not being able to take credit cards.
-On the morning of my wedding I had to chase down people to clean up the dining hall that was covered in food from the wedding the night before which again I felt was poor service on their part.
-Also at every single event we had less people show up than what we RSVPd for and yet they still managed to run out of food at every single meal we had them cater and again I was chasing down cooks and waiters to refill our food trays. I couldn't help but think, had the full number of people shown up, some people wouldn't have even been able to eat!!
-And finally, if you plan on using the lodges for the weekend, they are inconveniently located at quite a distance from the wedding/dining halls which though it provided for an excellent wedding night location, it caused some hectic struggles trying to get decorations and the wedding party down to the right areas.
Overall if I had to do my wedding again, I would have chosen a different location based on service. However with that said, the scenery's beautiful, the spa is the best spa I've ever been to, the food was delicious, and the lodges were really cool. -
![Hayley]()
Hayley W. Sent on 08/31/2023Don't choose Sundance for your wedding.
The incompetency and horrific customer service added so much stress to our wedding day.
We spent a lot of time and effort creating Welcome Baskets, which included bottles of nice champagne, for our guests. Sundance charged us a fee per basket for delivery to each cabin and then DID NOT DELIVER BASKETS TO SEVERAL GUESTS!
The Sundance Resort gave my wedding planner and vendors incorrect addresses, which caused them to be lost as well as late to important parts of our events.
The transportation provided by the resort would just not show up even after confirming they were coming to pick up guests. When we could get a hold of transportation they would drop guests off at random locations again causing them to be lost. My husband and I were dropped off at 3:00am on the night of our wedding without being shown where our room was despite asking several times where it was located before our event began.
We spent $12k alone on large cabins that were not ready for our wedding party guests by their "guaranteed" 4 pm check in time. The owner of one of the cabins showed up unannounced to do repairs on the cabins where my bridesmaids and I were in the middle of getting ready. Thank god none of us were naked.
Our wedding planner turned in items left behind to the front desk staff. When I went too retrieve said items the staff said they had no idea what we were talking about. Thankfully, I had a picture of the items with the front desk in the background to show them. Still, the iPhone and jewelry were not recovered.
The resort is gorgeous, that is not debatable. However, there are so many stunning places in Utah to get married at. It is my honest advice that you take your hard earned money elsewhere and spend it at a venue that appreciates your business.
Sundance Mountain Resort's reply:
Hayley, we are deeply saddened to hear about your experience and thank you for taking the time to share your thoughts and feelings with us. Of course, what you have described is unacceptable and not the kind of experience we want for our guests. Your feedback has been shared with our President & General Manager who will be in contact with you shortly to discuss what you have detailed in your review. If you are open to having a discussion, we are hopeful that we may find a way to make things up to you and your husband. Thanks again for taking the time to leave a review and share this with us.
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