Sugar Shack Bakery Reviews
Reviews
We're all about trust. Our community relies on honest reviews to help you make those big decisions with ease.
4.8 out of 5 rating
4.8
Excellent
92 reviews
Recommended by 97% of couples
-
Quality of service 4.9 out of 5 rating4.9
-
Average response time 4.8 out of 5 rating4.8
-
Professionalism 4.9 out of 5 rating4.9
-
Value 4.8 out of 5 rating4.8
-
Flexibility 4.9 out of 5 rating4.9
-
Addison Sent on 05/14/20215 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Perfect for our small wedding!
We originally weren't planning to have any sort of cake at our wedding because we opted for small desserts, but Karen from Old Glory Ranch (our venue) recommended Sugar Shack Bakery for a "baby cake" to cut. This 5-inch cake was perfect for us and was completely customized from a list sent to you on your choice of cake, filling, and frosting. JoAnna was friendly and was able to get our order put in less than a week in advance, and we love the cake! -
Quality of service
-
Stephanie Sent on 03/07/20195 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Gluten Free Dessert Bar
We had the most delicious desserts at our wedding consisting of several different types of mini cheesecakes and decorative pies! ALL GLUTEN FREE. I was in heaven. My husband and I went back during our honeymoon in Wimberley for some sweets, and I will be going back to visit for more tasty treats in the future. -
Quality of service
-
Chelsea Sent on 11/25/20185 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Yummy and has lots of options!
We had a 6 inch cake for us and had a variety of flavored cupcakes for guests, including gluten free flavors. They were so yummy, my hubby and I took a to-go box of some on our honeymoon. So moist and yummy, even for week after the event! -
Quality of service
-
Lindsey Sent on 11/28/20165 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Sugar Shack was delicious and beautiful! I would definitely recommend! -
Quality of service
-
Lauri Sent on 11/28/20165 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Wimberley, TX served as a destination wedding site for us therefore we weren't familiar with the local businesses. Boy, did we luck out with Sugar Shack! The cake selection was deep and wide, the level of professionalism balanced well with the small business feel but most importantly the cake was beautiful and delicious. It rivaled anything we would have shipped in from "the city". Thank you, Sugar Shake, for adding sparkle to our special day with a gorgeous wedding cake and stellar service. Don't think twice about using this local bakery! - Lauri -
Quality of service
-
Jamie Sent on 11/22/20165 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Monica was able to create exactly what we envisioned for our wedding cake and cupcakes! They were not only beautifully decorated but had amazing flavor!! We needed some gluten free cupcakes too, and my goodness they were wonderful!!
I highly recommend the Sugar Shack!!!
-
Quality of service
-
Kendall Sent on 10/20/20165 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
The Sugar Shack Bakery produced exactly what I asked for from miles away!! The only communication after stopping in for breakfast one day was through emailed photo ideas and phone calls, and they nailed it! They created 5 beautiful cakes for us that we loved and matched the theme of the wedding perfectly! -
Quality of service
-
User2476022 Sent on 12/20/20155 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Sugar Shack Bakery provided all of the desserts for our dessert buffet at our wedding, and they ALL went over SO WELL. We had a medley of pound cakes, texas whiskey cake, lemon bars, brownies and three types of cookies (the sugar cookies were decorated in our wedding colors and looked gorgeous). They are so reasonably priced and a pleasure to work with. But most of all.....DELICIOUS! -
Quality of service
-
Ashley Sent on 10/26/20155 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Sugar Shack Bakery was our number one choice when we were looking for our Wedding and Grooms cakes. We each had very specific ideas of what we wanted and how we wanted it to come out. They met, and exceeded our expectations. As the bride, I was looking for a cake that was bare of most frosting and primarily covered with fresh fruit. They did a great job, and it was exactly what I saw in my head. My groom created a comic book cake with almost no fondant just as he dreamed it. Overall we were thrilled. Our cake was so good we only had 9 pieces of the groom's cake left when the wedding ended! Folks loved the taste as did we! They are a sweet choice if you are looking for a bakery!
- Mr. & Mrs. Ukegbu -
Quality of service
-
Stephen Sent on 09/21/20155 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Truly beautiful cake. We enjoyed looking at it almost as much as we did eating it. The cake ball Texas flag was a huge hit, luckily we were saved a couple because they were gone in a matter of minutes. No complaints at all, very professional but still easy to talk to, gave great feedback and made what we thought was kind of a wild idea into a tasty reality. -
Quality of service
-
Rhonda Sent on 09/15/20155 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
The groom's cake was perfect. The Sugar Shack was helpful and imaginative! And the fake was delicious. -
Quality of service
-
Kate Sent on 09/10/20155 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Sugar Shack did an exceptional job with our cakes! We originally planned to have only a wedding cake, but I decided a few months prior to the wedding to surprise my husband with a grooms cake. She worked with us on pricing to make sure it fit our budget and was flexible to add the grooms cake. On the day of the wedding, I was amazed at how beautiful the cakes turned out. She was on time and did a great job with decorating as I requested. I would highly recommend working with this Bakery! -
Quality of service
-
Brittany Sent on 09/08/20155 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Cake was exactly what I had pictured and asked for! Amazing job! -
Quality of service
-
User2305359 Sent on 09/08/20155 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
We were very pleased with the outcome of our wedding cake! The design was just what we wanted (2 tier, square, with a few succulents and texted white frosting). The taste of the cake flavors and filling we chose were incredible! I could not get enough of the traditional wedding cake (almond flavor) with lemon and blueberry filling between the two layers. So good!! The chocolate with raspberry filling was also delicious! The succulents were from our florist and arranged very nicely. The option tree stump cake plate also fit really well with our overall theme. I would highly recommend sugar shake bakery for any special occasion or just to treat yourself! -
Quality of service
-
Helene Sent on 05/28/20155 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
The Sugar Shack in Wimberley was one of the recommended bakerys given to us by Old Glory Ranch. We found the staff to be talented, accommodating and professional with no unwelcomed surprises. Not only was the wedding cake fabulous, we also opted for a gluten-free sheet cake that delighted the guests with this dietary need.
Thank you Sugar Shack for creating such a sophisticated cake that was also delicious. The Raspberry filling was a big hit.
With kindest regards,
Helene Terry -
Quality of service
-
Jessica Sent on 04/19/20155 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Sugar Shack Bakery made a small, two-tier cake for my wedding and it turned out beautifully! Monica was very easy to work with and responsive. We live out of state, but stopped by the bakery when we were in the area and did a cupcake tasting that we took to-go. (We also grabbed some other baked goods and they were delicious!) Although I only ate the piece that my husband fed me for the photos at the wedding, I was very happy with the flavor. As for the decoration, I sent her several pictures of simple designs that I liked and she did exactly what I wanted – lined texture around the bottom tier and white dots all over the top tier. It was adorable! We’ll definitely stop by there next time we’re in the area. -
Quality of service
-
Cailey Sent on 04/15/20155 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Our wedding cake was beautiful, it looked just the way we wanted . It also tasted fantastic! We recieved lots of compliments on the cake from guests at the wedding. -
Quality of service
-
Lisa Sent on 04/10/20155 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
AMAZING!!! As most brides, I had envisioned what I wanted our cakes to look like, but what Monica did with those ideas just blew everyone away. The grooms cake looked just like a drum of his and he was completely surprised. 2 weeks later and everyone is still talking about how great everything tasted. Everything was almost too pretty to eat :) -
Quality of service
-
Andrea Sent on 03/29/20155 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Our two cakes were amazing! They created a Notre Dame stadium replica for my husband and he absolutely loved it. Everything was delicious and beautiful! Thank you, Sugar Shack! -
Quality of service
-
Jeannine Sent on 03/29/20155 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Great to do business with. Cakes were exactly what I was looking for. Only had 3 slices of the groom's cake left after the wedding. ...so I think they were a hit. -
Quality of service
-
User2077567 Sent on 03/25/20155 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Outstanding service and business! The cakes were flawless and beyond our expectations. The taste was also great! This is a great company! -
Quality of service
-
User2074953 Sent on 03/23/20155 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Our cupcakes were delicious. Not only did monica deliver cupcakes and small cake, she put out cupcakes and decorated cake with flowers left by florist. Beautiful!!!! -
Quality of service
-
Vanessa Sent on 02/22/20155 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
The cake was simple but beautiful, and exactly what I asked for. -
Quality of service
-
Annah Sent on 01/14/20155 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Monica was so sweet and easy to work with. We had such a great time during the cake tasting and she made the entire process so much fun. We ordered 175 cupcakes instead of a traditional cake. Everyone loved all the flavors we had available. (5 different flavors) -
Quality of service
-
Kali Sent on 12/17/20145 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
VERY friendly and open to do whatever I had in mind. We had a personal cake tasting meeting and put together exactly what I wanted. Beautiful cake and DELICIOUS. We got so many compliments at the wedding about our cake. So happy the way it all turned out. -
Quality of service
-
User1902965 Sent on 10/29/20145 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Sugar Shack Bakery was so wonderful - my cake turned out exactly how I wanted it! Both cakes tasted great and fit our wedding perfectly. -
Quality of service
-
Kirsten Sent on 10/22/20145 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
While I did not deal with Sugar Shack directly, all I can base them on is their final product. Which let me assure you, was OUTSTANDING! My family handled taking care of getting all of this sorted out, but I heard nothing but good things. I know they were on a pretty tight timeline given that we decided to have the cake made pretty last minute. I wasn't exactly sure what I wanted but I had a few pictures for ideas. They were able to take all of those and turn them into an outstanding cake. I hope that everyone can have a vision for their wedding cake and have it seen through by Sugar Shack like they did for me! -
Quality of service
-
Kendal Sent on 10/14/20145 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
I would recommend this place all day long to anyone needing a cake, or pies for that matter, for any occasion. They are very knowledgeable and accommodating. I wanted a cake that wasn’t too decorative on the outside, I wanted just a little something so it wasn’t just a white cake. Man did they deliver! Gold was a color used a lot in my décor so they dusted the top of each tier is a gold dust/glitter that looked amazing!!! It was exactly what I was looking for! On top of that, the inside of the cake was anything but simple :) I love lemon so they did a lemon cake for a wedding (not your standard wedding cake flavor :) ) but used a different filling in each tier to spice it up. Everyone loved the cake and everyone was sharing with each other to taste the 3 different varieties: blueberry, raspberry, and lemon custard. Amazing people and AMAZING cakes!!! -
Quality of service
-
Jenna Sent on 09/25/20145 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
The Sugar Shack made my wedding cake, grooms cake and cookies as guest favors for my wedding in July 2014. They were very helpful in providing ideas. The cakes and cookies were absolutely delicious!! I highly recommend Sugar Shack!! -
Quality of service
-
Kristin Sent on 07/04/20145 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Sugar Shack Bakery was awesome!!! The cake that I tasted at my tasting was the same quality of cake that showed up to my reception!!! The brides cake and the grooms cake tasted AMAZING and they were decorated so beautifully!! They were very professional, affordable, and provided me with some wonderful cakes!!! Thank you so much Sugar Shack!!! -
Quality of service
-
Rachel Sent on 07/01/20145 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
I loved Sugar Shack Bakery!! Their cake is amazing and was just as good on our wedding day as it was the day of the cake testing! The look was everything that we had asked for and the cake balls turned out amazing! I am looking forward to ordering a small cake from them again for our one year wedding anniversary! So GOOD! -
Quality of service
-
User1667592 Sent on 06/18/20145 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Sugar Shack was great! There were many things I had trouble making a decision on, but they were very flexible and patient. I could email them as often and any time I needed and they were very quick with their response. The cake was delivered and set up wonderfully. It was absolutely delicious!! Thank you so much for everything! -
Quality of service
-
User1664564 Sent on 06/16/20145 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Not only does Monica make a beautiful cake, but they are delicious! I have had so many dry, tasteless wedding cakes in my life, and was very impressed when I visited the Sugar Shack for our sampling. All of our guests raved about the beauty and taste of our cakes. We have decided to return every year for a special anniversary cake to enjoy
- NBC -
Quality of service
-
Mya Sent on 06/08/20145 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Sugar Shack was amazing for me every step of the way. I suggest going in for a cake tasting and asking for recommendations based upon flavors you know you like. I did a brides cake, grooms cake, and three dozen cupcakes for my Texas Hill Country wedding and couldn't be happier with all aspects of the process and end result. I highly recommend this business as I am a picky woman. -
Quality of service
-
Jessica Sent on 05/07/20145 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
My husband and I had a great tasting experience and found the staff to be really professional and helpful. We opted for cupcakes in various flavors and also ordered a small round cake for us to cut and serve. We picked up the order ourselves and really appreciated the care they took in packaging everything to ensure smooth transport to the venue. The cakes were soooooo delicious and our guests really liked having variety. I absolutely recommend Sugar Shack Bakery to those with dessert/catering needs in the future. -
Quality of service
-
Tricia Sent on 04/21/20145 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Monica at Sugar Shack was incredibly helpful! The delivery was so convenient on such a busy day. Everyone loved the cupcakes. I was so happy to hear there were vegan options!! I will definitely use Sugar Shack for suture parties! -
Quality of service
-
Kevin Sent on 04/09/20145 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Staff was amazing there for anything. Pricing was amazing for what we wanted. Grooms cake was a specialty cake didn't see it till the wedding day and they nailed it. -
Quality of service
-
Katy Sent on 04/09/20145 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
The cakes were delicious!! The cupcakes gave our guest variety and were a huge hit. -
Quality of service
-
Miles Sent on 04/09/20145 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Everything was beautiful and was some of the best cake we've ever have had!! -
Quality of service
-
Shelbi Sent on 04/03/20145 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
My cake was beautiful and SO good!! -
Quality of service
-
Megan Sent on 01/27/20145 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Peggy and her team are amazing!!
They did the brides cake and the grooms cake and both turn out PERFECT.
They were able to deliver the cake the day of and all communication during the preparation leading to the wedding was nothing less than professional.
And i can't forget... the CAKE was DELICIOUS!! -
Quality of service
-
User1492569 Sent on 01/02/20145 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Our wedding cake and grooms cake were absolutely delicious. The ladies at Sugar Shack were great to work with - they were both knowledgeable and kind. The process was very easy and they helped me pick the perfect cakes for my wedding. Their prices are fantastic too! -
Quality of service
-
Gabe Sent on 12/30/20135 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
The Sugar Shack Bakery did an amazing job on the cupcakes for my wedding reception! Not only did they offer a large variety of flavors (So that everyone could have what they wanted) they also offered to deliver the cupcakes and set them up before the ceremony so that we didn't have to worry about it. I reached out to them several times during the planning process and was always contacted right away with the answer to any question I had.
Overall, the cupcakes were delicious and the service was exceptional. I would recommend the Sugar Shack Bakery to anyone who asked. Great people and great cakes! -
Quality of service
-
Brittney Sent on 12/29/20135 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
We live in Houston and had our wedding in San Marcos. The Sugar Shack was referred to us by our event cooridinator. The bakery did a wonderful job! Our assortment of cakes were beautiful and delicious! They helped make our special day perfect! -
Quality of service
-
Jami Sent on 10/28/20135 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Sugar Shack was nothing short of amazing. From the first meeting for the cake tasting to the wedding day. Our cake was beautiful and everything I had hoped for. Everyone at my wedding was raving about how wonderful my cake tasted and looked. I am very happy with my experience with Sugar Shack :)
Thank You so very much!
Jami R. -
Quality of service
-
Katie Sent on 10/27/20135 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
The cakes we had were delicious and beautiful. We got compliments all night! -
Quality of service
-
Pamela Sent on 10/27/20135 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
The Sugar Shack Bakery took time to help create the perfect individualized cake for my wedding. We didn't want two cakes, so we decided that the middle layer of the three layer cake would be chocolate and would represent the Grooms portion of the cake. Everyone at the wedding LOVED the chocolate cake and thought it was very original and practical.
Thank you Sugar Shack Bakery for helping to make our wedding unique, beautiful, and tasty.
Erica Scarborough -
Quality of service
-
Lauren Sent on 10/20/20135 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Sugar shack did an Amazing job with our grooms cake! Was everything we wanted and more! Thank you so much :-) -
Quality of service
-
Vickie Sent on 10/08/20135 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
It was a pleasure to work with the Sugar Shack for my daughter's wedding. The cakes were beautiful and tasted amazing. Our guests raved about cakes and icing. They also accomidated our request for heart shaped cookies iced with monogram that were individually gift wrapped for each place setting at the tables. They were beautiful and delicious! -
Quality of service
-
Holly Sent on 10/01/20135 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
The Sugar Shack was amazing. Always followed up with me and even before I had a chance to ask questions, they were asking me. They made ordering, picking-up so easy.
Their Cake Balls are by far the best ever! -
Quality of service
-
User1353014 Sent on 09/28/20135 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
The cakes were delicious and significantly less expensive than other vendors. -
Quality of service
-
Amy Sent on 09/28/20135 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Everything was wonderful for our wedding! They took care of everything! I did not have to worry about anything, she set up the whole thing and it came out just the way I wanted it. The cake looked beautiful and tasted wonderful. I would highly recommend Sugar Shack Bakery -
Quality of service
-
Chelsea Sent on 09/26/20135 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Cannot compliment Sugar Shack Bakery enough. Peggy was the bomb and so so sweet! Also, the cake/cupcakes/cake balls were all delicious. All of our guests loved them. And they were open to doing pretty much anything we wanted – so helpful. -
Quality of service
-
John Sent on 09/26/20135 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
The cake was lovely, just what we wanted. The special attention Monica gave to our requests and the artistry with which she carried them out were most impressive. We could not have been more pleased. -
Quality of service
-
User1343864 Sent on 09/23/20135 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
cakes were delicious! Everybody loved them. -
Quality of service
-
Margaret Sent on 09/19/20135 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Our wedding cake was exactly what we envisioned. We gave the Sugar Shack Bakery our ideas and they brought it to life. We had so many positive compliments on our cake the day of our wedding. Sugar Shack Bakery was a wonderful blessing to us and we were so happy they could be apart of our special day! -
Quality of service
-
Erin Sent on 09/19/20135 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Great tasting cake and great service!!! Great small bakery with a family home feel. I will use them again for my events in the future. -
Quality of service
-
Dana Sent on 09/19/20135 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Your business was wonderful to me, I kept having to change the order due to changes with the wedding/rehearsal dinner, and ya'll were always great about it...
Thanx for all you did...
Dana Dorsey -
Quality of service
-
Nancy Sent on 05/06/20135 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Everything was seamless when dealing with the Sugar Shack for our wedding! I have never heard so many people rave about how fabulous the cake was. Thank you! -
Quality of service
-
Lacey Sent on 04/14/20135 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Loved the Sugar Shack Bakery.
The staff was very kind and attentive.
The cake looked beautiful and tasted amazing.
It was a three tier Italian Cream wedding cake and everyone loved it.
The price was very fair and I can't wait to visit Wimberley so we can snack again.
-
Quality of service
-
Marcia Sent on 11/01/20125 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Peggy is so sweet!! Our cakes were amazing!! Mine was a vanilla cake with almond flavoring and almond cream cheese icing, and my husbands cake was double chocolate with chocolate cream cheese icing!! Double Yumm!! Peggy is very flexible and very helpful. I would recommend her to anyone needing cakes in the area! Thanks Peggy! -
Quality of service
-
Morgan Sent on 07/05/20115 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
I LOVED working with the lovely folks at How Sweet It Is! I was having to plan my wedding from 4 hours away. This could have been really stressful if I hadn't had such AMAZING vendors! I have heard nothing but RAVE reviews from my guests about the cakes. We had three cakes (and some pies from Wimberley Pie Company) and the Chocolate sour cream cake was to DIE for. My hubby is already talking about going back to Wimberley just to get another cake so we can each have a whole piece. ;0) Thank you amazing ladies for being fabulous! -
Quality of service
-
Jennifer Sent on 09/15/20154.9 out of 5 rating4.9
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 4.5 out of 5 rating4.5
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Our cake tasting was a pleasant experience and the employee that assisted us was very helpful and artistic she spent a kind amount of time with us to listen to my ideas & draw it out on paper. My cake was perfect, yummy, and exactly what I had in mind! -
Quality of service
-
User1812390 Sent on 09/15/20144.9 out of 5 rating4.9
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 4.5 out of 5 rating4.5
Although the cakes didn't turn out exactly as we had planned they came back out and did everything they could to try and satisfy us. Great customer service and they did it all with a smile. Cakes tasted great and were a great value. We had three of the naked cakes in different flavors and there was some confusion on how they were supposed to look. In the end, everything worked out great. -
Quality of service
-
Taylor Sent on 04/09/20144.9 out of 5 rating4.9
-
Quality of service 4.5 out of 5 rating4.5
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
We ordered a cake, cupcakes, and pies for our wedding. The cupcakes and pie were a huge hit!! The cake was a teeny bit dry, but it was a later wedding and outside. There were sections that were still delicious. Overall, everything looked perfect! Guest were delighted by the variety of deserts offered. -
Quality of service
-
User1493745 Sent on 01/03/20144.9 out of 5 rating4.9
-
Quality of service 4.5 out of 5 rating4.5
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
The cupcakes were delicious! Sugar shack was very flexible and were able to make the changes I had asked for. I only wish I would have had more flowers on the cupcakes. -
Quality of service
-
Allison Sent on 12/29/20134.9 out of 5 rating4.9
-
Quality of service 5 out of 5 rating5.0
-
Average response time 4.5 out of 5 rating4.5
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
We did a desert table for 120 people and everything was a hit! My wedding cake was the best and the cupcakes and cake balls were amazing! My favorite part was how well decorated all the desserts were just like I asked! My cake table was also set up very well with all the cake plates I set out the night before. Loved sugar shack and would recommend them to everyone! -
Quality of service
-
Justin Sent on 08/11/20164.8 out of 5 rating4.8
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 4 out of 5 rating4.0
-
Flexibility 5 out of 5 rating5.0
My wife and I visit Wimberley at least once a year, and we fell in love with the cakes at Sugar Shack. They are seriously the most delicious we have ever tasted, and we couldn't wait for everyone to get to enjoy them. There are cheaper options to be had, but for beautifully decorated and delicious cake, sugar shack is hard to beat! -
Quality of service
-
User2493832 Sent on 04/27/20164.8 out of 5 rating4.8
-
Quality of service 4.5 out of 5 rating4.5
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 4.5 out of 5 rating4.5
-
Flexibility 5 out of 5 rating5.0
The price, service, and most importantly the cake was all excellent. The carrot cake is the best we've had. Custom requests should be thoroughly drawn out/explained, especially if made last-minute, but this ought to be expected and should not be weighted much against the overall value of the Sugar Shack. They were very helpful and we loved the tasting that was scheduled for us, surely a highlight of the wedding planning process. -
Quality of service
-
User2444390 Sent on 11/27/20154.8 out of 5 rating4.8
-
Quality of service 5 out of 5 rating5.0
-
Average response time 4 out of 5 rating4.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
We were looking for an affordable gluten free cake and Sugar Shack Bakery was just that. Plus, the caked tasted AMAZING and our guests couldn't even tell it was gluten free. Wonderful company to work with! -
Quality of service
-
Tiffany Sent on 09/19/20154.8 out of 5 rating4.8
-
Quality of service 5 out of 5 rating5.0
-
Average response time 4 out of 5 rating4.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
We have always loved coming to Wimberley and getting breakfast and sweet treats from Sugar Shack so it was an easy decision who to use for our wedding. We only did cupcakes and cakeballs and if it tells you anything, there were only two cupcakes left at the end of the night! Some of my friends said they had 3 cupcakes and wanted more. It's really nice that you can choose any mixture of flavors and amount you want. We had a really good variety for people to choose from and everyone couldn't stop talking about how good they were. I think the price was very fair and they used my cupcake wrappers that I bought from Amazin and set everything up at the wedding as well. It was nice not to have to worry about the setup and there was no takedown because there was nothing left! -
Quality of service
-
User2176152 Sent on 05/31/20154.8 out of 5 rating4.8
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 4 out of 5 rating4.0
-
Flexibility 5 out of 5 rating5.0
our three wedding cakes were absolutely beautiful, Monica and Sugar Shack Bakery did a fantastic job! The cakes were exactly as we wanted, delivered to the Plant at Kyle in time (and safe!), delicious and fresh, and simply gorgeous. We had a "naked cake," a rosette cake, and a textured cake - each one was special and tasty. Take a look at their gallery, the cake decorations are stunning, if you're planning an Austin area wedding, check with Sugar Shack for good pricing and beautiful cakes! Thank you Sugar Shack! -
Quality of service
-
Becki Sent on 04/02/20154.8 out of 5 rating4.8
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 4 out of 5 rating4.0
-
Flexibility 5 out of 5 rating5.0
I am so pleased to have had the Sugar Shack Bakery to cater our cakes for our wedding. All we had to do was send them in our pictures and do a little cake testing and that was it! They had our cakes perfect and on time on the day of our wedding! They were so beautiful and the taste was amazing. The only thing I would have changed would be that they left us with a "take home" box. Other than that it was perfect!! -
Quality of service
-
Berenise Sent on 02/17/20154.8 out of 5 rating4.8
-
Quality of service 5 out of 5 rating5.0
-
Average response time 4 out of 5 rating4.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Our wedding cake was beautiful and delicious! :) -
Quality of service
-
January Sent on 01/29/20154.8 out of 5 rating4.8
-
Quality of service 4.5 out of 5 rating4.5
-
Average response time 4.5 out of 5 rating4.5
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Sugar Shack was awesome! I would recommend their cakes to anyone for their wedding in Wimberley! Monica was easy to talk to, and work with. She did exactly what I asked for! Thank you again for the perfect cake/cupcakes!! -
Quality of service
-
Alyssa Sent on 11/11/20144.8 out of 5 rating4.8
-
Quality of service 5 out of 5 rating5.0
-
Average response time 4 out of 5 rating4.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
We loved our wedding cake and groom's cake!!!! They were both delicious! Some of my relatives who have been to tons of weddings over the years, said it was the best wedding cake they'd ever tasted. We also loved how they were both decorated! They couldn't have been any better. Just perfect. Thank you so much. -
Quality of service
-
Nicole Sent on 09/08/20154.7 out of 5 rating4.7
-
Quality of service 5 out of 5 rating5.0
-
Average response time 3.5 out of 5 rating3.5
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Sugar Shack Bakery did my wedding cake, grooms cake and desserts for
Our dessert table. The cakes were delicious and the cakes looked beautiful! -
Quality of service
-
User1530849 Sent on 02/09/20144.7 out of 5 rating4.7
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 3.5 out of 5 rating3.5
-
Flexibility 5 out of 5 rating5.0
We worked with SugarShack for our wedding cake. We initially weren't interested in a cake, but after my mom ordered an armadillo cake for our engagement party that was one of the best cakes I've ever had, we changed our mind. We went with a very plain white icing cake, and armadillo toppers. Working with Sugar Shack was great. While I have to say the engagement cake tasted better, the cake was gorgeous and the toppers were just perfect. -
Quality of service
-
User2314187 Sent on 09/13/20154.6 out of 5 rating4.6
-
Quality of service 4 out of 5 rating4.0
-
Average response time 4 out of 5 rating4.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Overall good experience. Had a difficult time speaking with cake decorator by phone but quick response to emails. Good price. Got a tasting to go for a small price (?$10) since the bakery was busy the day I wanted a tasting but there were descriptions about the cake options. Cake and cupcakes were delivered timely and looked great! -
Quality of service
-
User1768670 Sent on 08/17/20144.6 out of 5 rating4.6
-
Quality of service 5 out of 5 rating5.0
-
Average response time 4 out of 5 rating4.0
-
Professionalism 5 out of 5 rating5.0
-
Value 4 out of 5 rating4.0
-
Flexibility 5 out of 5 rating5.0
The sheet cakes we had were phenomenal!! Big hit with the guests. -
Quality of service
-
User1496688 Sent on 01/06/20144.6 out of 5 rating4.6
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 4 out of 5 rating4.0
-
Value 4 out of 5 rating4.0
-
Flexibility 5 out of 5 rating5.0
Monica was awesome! Very friendly and hospitable. She was very willing and happy to bake a bridal and groom's cake for my wedding on Christmas eve! Also, she was extremely responsive and available. The red velvet I chose was delicious and the triple chocolate is a MUST! Sugar Shack is such a gem! -
Quality of service
-
Rachel Sent on 03/14/20124.6 out of 5 rating4.6
-
Quality of service 5 out of 5 rating5.0
-
Average response time 4 out of 5 rating4.0
-
Professionalism 4.5 out of 5 rating4.5
-
Value 4.5 out of 5 rating4.5
-
Flexibility 5 out of 5 rating5.0
I chose the Sugar Shack in Wimberley for my wedding and groom's cakes. Peggy (the owner) did a wonderful job of making a cake custom ordered for my groom and I! They did a wonderful job decorating and everyone enjoyed the cakes so much, there was hardly any left after the reception. -
Quality of service
-
Lauren Sent on 05/13/20154.5 out of 5 rating4.5
-
Quality of service 4.5 out of 5 rating4.5
-
Average response time 4.5 out of 5 rating4.5
-
Professionalism 4.5 out of 5 rating4.5
-
Value 4.5 out of 5 rating4.5
-
Flexibility 4.5 out of 5 rating4.5
Sugar Shack was very helpful in guiding me towards my decision to use cupcakes instead of a large cake. Their cake is delicious and a great value! -
Quality of service
-
Kelly Sent on 09/19/20134.5 out of 5 rating4.5
-
Quality of service 5 out of 5 rating5.0
-
Average response time 4.5 out of 5 rating4.5
-
Professionalism 4.5 out of 5 rating4.5
-
Value 4 out of 5 rating4.0
-
Flexibility 4.5 out of 5 rating4.5
Everything was perfect, glad we did a quick tasting.
Thank you -
Quality of service
-
User1404892 Sent on 10/28/20134.4 out of 5 rating4.4
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 4 out of 5 rating4.0
-
Flexibility 3 out of 5 rating3.0
We ordered pies for our wedding, they all were delicious! Best pumpkin pie I have ever had! -
Quality of service
-
Stacy Sent on 09/28/20154.3 out of 5 rating4.3
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 4.5 out of 5 rating4.5
-
Value 3 out of 5 rating3.0
-
Flexibility 4 out of 5 rating4.0
Their cakes are wonderful. I was very upset that the "real strawberries filling" was so minimal that most guests later told me they thought it was just pure icing filling. I didn't taste the strawberries or see but one or two per piece and from what I'm told from my friends later, they did not either. When you pay extra for "real strawberries"... it is with the expectation of having just that. Not sure why the rationing but it was very disappointing. Looks like I just got white on white cake. Not what I wanted. Again, their cakes are awesome. Clearly just disappointing on the filling issue. -
Quality of service
-
User2082242 Sent on 03/30/20154.2 out of 5 rating4.2
-
Quality of service 4 out of 5 rating4.0
-
Average response time 4 out of 5 rating4.0
-
Professionalism 4 out of 5 rating4.0
-
Value 4 out of 5 rating4.0
-
Flexibility 5 out of 5 rating5.0
Sugar Shack Bakery provided cupcakes for our wedding. The ladies were great to work with and they did a great job setting up the day of the wedding. It was nice to not have to worry about getting this organized myself. The cupcakes were slightly dry by the time we had them, but they had been sitting there for about 4 hours. I am happy with my choice! I think they provided a great service for the price! -
Quality of service
-
First Sent on 08/12/20084.1 out of 5 rating4.1
-
Quality of service 4 out of 5 rating4.0
-
Average response time 4 out of 5 rating4.0
-
Professionalism 3.5 out of 5 rating3.5
-
Value 4 out of 5 rating4.0
-
Flexibility 5 out of 5 rating5.0
She was very easy to work with and put up with a very indecisive bride. The cake got rave reviews from everyone. It was very moist. We had the groom's cake and wedding cake done there. -
Quality of service
-
User1576375 Sent on 04/04/20144 out of 5 rating4.0
-
Quality of service 4 out of 5 rating4.0
-
Average response time 4.5 out of 5 rating4.5
-
Professionalism 4.5 out of 5 rating4.5
-
Value 3 out of 5 rating3.0
-
Flexibility 4 out of 5 rating4.0
The cupcakes were delicious although the filled cupcakes were not filled. -
Quality of service
-
Leah Sent on 09/19/20133.8 out of 5 rating3.8
-
Quality of service 4 out of 5 rating4.0
-
Average response time 3 out of 5 rating3.0
-
Professionalism 4 out of 5 rating4.0
-
Value 4 out of 5 rating4.0
-
Flexibility 4 out of 5 rating4.0
The cake was delicious and the owner was so kind upon us doing our cake tasting. She was willing to work with us on our budget and gave us options we loved. We never felt rushed. My Mom was the main person in contact with the bakery but had issues getting a hold of someone so that she could pay for the cake. She called several times and wasn't able to get a hold of someone to figure out the best time to go.
Other that that, we loved working with Sugar Shack for our wedding! -
Quality of service
-
Ben Sent on 06/18/20142.9 out of 5 rating2.9
-
Quality of service 3 out of 5 rating3.0
-
Average response time 3 out of 5 rating3.0
-
Professionalism 2.5 out of 5 rating2.5
-
Value 2 out of 5 rating2.0
-
Flexibility 4 out of 5 rating4.0
We had heard such great things about Sugar Shack that it pains me to write this review. From the very beginning things were rocky. We had an appointment for a tasting and when we showed up, the woman we were supposed to meet with wasn't there. She had forgotten about us and didn't tell the other staff. So we ended up having to wait for her to rush over, and had a very impromptu tasting. We were a bit irritated right off the bat, but the taste of their cakes made up for that in a hurry. We showed them a picture of the cake we envisioned, which depicted a worn, leathery brown/yellow baseball. We were assured it would be no problem to replicate this cake.
I don't know where the communication breakdown happened, but when we first saw the cake (walking over to cut it during our reception), I almost lost it. The cake definitely looked like a baseball - but bright white. It looked like a 10 year old's birthday cake. We were so extremely disappointed. The flavor, once again, was astoundingly good. The design however was way off the mark.
When we got home the next day, the first thing I did was email Sugar Shack and ask what happened - and it's now been 10 days and I have not received a response. I sadly cannot recommend Sugar Shack to do any custom work for you. Their cakes taste fantastic, but the customer service and design aspect were highly lacking. -
Quality of service
-
User1403633 Sent on 10/27/20132.9 out of 5 rating2.9
-
Quality of service 3 out of 5 rating3.0
-
Average response time 2.5 out of 5 rating2.5
-
Professionalism 2.5 out of 5 rating2.5
-
Value 4 out of 5 rating4.0
-
Flexibility 2.5 out of 5 rating2.5
price we ended up paying was different then what was quoted at tasting. Didn't get my cake stand for wedding cake, may have been miscommunication on our end? Not sure. Groom cake was good very moist.. -
Quality of service
Are you interested?
Are you interested?