Strut Bridal Salon Reviews
Reviews
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Quality of service 4.8 out of 5 rating4.8
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Average response time 4.7 out of 5 rating4.7
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Professionalism 4.8 out of 5 rating4.8
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Value 4.6 out of 5 rating4.6
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Flexibility 4.7 out of 5 rating4.7
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Galvez Sent on 12/08/20255 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Nick the Stylist of Everyone’s Dreams
Was referred to Nick by my sister’s bfs sister. He not only worked with my traveling schedule but also offered an appointment outside of his availability. He had knowledge of the shops stock and had recommendations ready.
This alone made the ‘yes to the dress’ easier to acclaim. I could not stop raving about his care and service.
Referred my old coworker and just had another friend get engaged.
I’d also like to mention that there was no pressure or buy. The shop seems to operate on patience and I found that very comforting. Other dress shops have had this weird urgency and it was off putting.
Thanks Nick & Stut!! -
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Jeanette Sent on 11/03/20255 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Review for Tamiko
Had such a wonderful positive experience, like helpful and attentive staff everyone was so nice, beautiful and high-quality dresses, Tamiko was the best made it so fun shopping for the perfect dress! -
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Samantha Sent on 05/04/20255 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Great Experience! Lots of Options! Great Prices!
I said yes to the dress at Strut Bridal and I’m so glad I did!! I’ve been dreaming of this day forever! I grew up watching “Say Yes To The Dress”, so I was envisioning my perfect dress since I was young! I am a plus size girlie, so shopping tends to be difficult. I either shop online, having to make returns time after time because nothing fits properly or I shop in person but have to pay an arm and a leg for the cute stylish outfits. So I figured wedding dress shopping was going to be even harder to find the perfect one. I mentally prepared myself to have limited options in dress styles and also expected to spend a lot on the dress. Oh, was I so wrong once I got to Strut Bridal! There were so many options in plus sizes! My mother, future mother-in-law, and I were physically able to look at the dresses on the hangers and pull what we thought looked nice, as well as the stylist pulled some choices she thought would fit nice! I was able to try on like 8 dresses! Which I’ve been to other stores where we weren’t allowed to pull any dresses and I only got to try on 3-4 options within the appointment time. At other stores, I would have to use my imagination to envision the proper sized gown on me. Here at Strut Bridal they actually had sizes that fit me and I could see the physical dress on me without having to use my imagination. The other big positive of Strut Bridal is they are affordable!! Like I said before, being plus size I assumed from the get go I was going to pay more, but at Strut Bridal they have dresses that range in price starting from $699 even if they are plus sized! So, if you are a plus size girlie and are stressing about wedding dress shopping head to Strut Bridal and you’ll have the opportunity to see and feel what wedding dresses look like on yourself because they offer so many sizes at a reasonable price!! I can’t wait to wear the dress on my wedding day! Until then I’ll just keep looking at my pictures of the beautiful dress I picked! -
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Danyelle Sent on 03/21/20255 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Absolutely loved it!
So incredibly happy with my dress. I love the way it looks and how I feel when wearing it! I 100% recommend this store! -
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Lillian Sent on 02/22/20255 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Arianna was a breath of fresh air!
I love this place. I got my dress there today! Arianna helped me so much and I will forever be greatful. She chose a dress for me that made me literally cry. I didn't think that a-ha moment about a dress would come for me, but it did, at strut, with the help of Arianna!! -
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Michele Sent on 01/28/20255 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
What are you waiting for!? Book your appointment now!
Where do I start? When I had my first appointment at Strut the stylist was amazing, asking me questions getting to know me first. I was allowed to look through the dresses and they have a wide variety of dresses and sizes. The price range was pretty decent as well. When I had a lot of questions other employees would help out as well. The staff were energetic, friendly & helpful. My second appointment was awesome as well. The stylist again got to know me first then we walked through the dresses. She listened to my concerns, wants and needs. -
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Audrey Sent on 11/18/20245 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
We love an inclusive bridal shop!
On Saturday November 9th, I brought my loved ones with me in hopes of finding my wedding dress. We made an appointment online a few weeks before, we opted for the one where we got champagne, snacks, and a senior bridal stylist. The store called a few days before the appointment to get some additional information and we were all set. When we arrived, we were welcomed by Tamiko, my bridal stylist. She brought us over to the area that we were going to be using, and while she set up the snacks, my maid of honor and I perused the racks and racks of dresses. Once everything and everyone was settled, Tamiko asked some questions about the engagement, the wedding, and of course the dress. We immediately jumped into it, we grabbed a few dresses just to figure out what cut and fabric I liked, and I’m glad we did because I didn’t really know. The whole time we were trying on dresses, Tamiko was with me and she was amazing - she really listened to me, encouraged me, and knew how to zip and clip those dresses! Hahaha. We pulled a few more dresses and little did I know, my dress was in that selection - actually, my top 3 were in that selection! When I tried on “the” dress, I reallyyyy liked it, I just wasn’t ready to use the “love” word yet and get ahead of myself. I tried on the last dress but instantly knew that I wanted to go back to the other dress and try it on with a veil and accessories. The veil was the push that I needed, that was my dress, I could imagine myself walking down the aisle and partying at my reception. Tamiko pulled the most perfect veil and headband to go with my dress, and as soon as I walked out to show everyone, that was confirmation. Strut Bridal was my one and only stop in my wedding dress shopping, it’s a beautiful shop, and the plus size dresses are what initially attracted me to this shop but they now have straight sizes too, so it’s truly size inclusive. I 100% recommend Strut to any future bride, and I 100% recommend Tamiko as a stylist if you’re able to get her! Thank you Strut! -
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Bethany Sent on 10/06/20245 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The perfect dress!
I loved my experience here from start to finish! I had Nick as a consultant and he made me feel comfortable and confident for the entire process. He pulled the exact perfect dress for me immediately! They also helped me with a very short timeline. I cannot recommend it enough! -
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Ashley Sent on 09/14/20245 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Nick is the Randy of Strut Bridal! IYKYK
I spoke with Nick on the phone a few days prior to my dress appointment. He asked me detailed questions, immediately got my vision and they texted me so I could send inspo pictures and my pinterest board!
He told me his stores success rate for finding bride's their dress. I didn't know my budget so I wasn't sure coming in to my appointment if I'd get to be one of those lucky girls, but I was! It was such a magical day and it wouldn't have been so successful without his expert eye and my mom. -
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9Na H. Sent on 07/28/20245 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Customer Service At It’s Finest!
FAB-U-LOUS.
I booked this appointment having already had my mind set on a dress from David's Bridal. And trust me when I say, "don't put a deposit on a dress if you still have other appointment."
My appointment was with Nick and he was absolutely amazing. He started by offering us drinks and snacks and made us feel Uber special. He picked out 4-5 dresses for me to try on based on the limited information I provided and he nailed it on the first try. I tried on all the dresses he brought but I was already in love with the first one. The dress was a real pain too considering all the buttons but he was patient and so kind throughout the entire appointment. I wanted to wear the dress again at the very end and he buttoned it all up for me again without hesitation.
If I could give him 5 stars on his own, this would be a 10 star review. I'll update this review after my wedding to include a photo of the dress. In the meantime, here’s the backside! -
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Claire Sent on 07/25/20245 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Tamiko is the best!
I had the pleasure of working with Tamiko for my very first dress shopping. I went with the package for up to 5 people to come with me, which included mimosas or champagne and macarons which were delicious!
I didn't think I'd say yes to the dress on my first go. With the help of Tamiko, she got me out of my comfort zone, and helped my voice out my honest opinions to help me say yes to the dress.
I wouldn't have been able to do this without Tamiko's help! -
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Alyssa Sent on 07/20/20245 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Wonderful experience!
I came here for the July Sample Sale and thoroughly enjoyed my experience! I went to the Long Beach location, where Nick was my stylist! His energy, positivity, and hype was everything I needed to find my dress. I also loved how he made sure to stay within my budget while finding my DREAM dress. He UNDERSTOOD THE ASSIGNMENT and brought my vision to life! -
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Jeanette Sent on 06/10/20245 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Unbelievable!
Strut created a core memory for everyone in my bridal group, and they STILL tear up talking about how special it was. I booked a private appointment to bring more loved ones and enjoy a little charcuterie! Omg, it was so much more than that. Nick and Tamiko went out of their way to make the entire experience unforgettable and to ensure I felt special. They coordinated with my loved ones, set up an amazing spread of snacks and displays, and implemented some personal touches that I am still so moved by.
They were so warm, affirming, and thoughtful. I have always been terrified of the dressing room, but Tamiko made me feel so comfortable. She and Nick are brilliant and honestly knew what would fit me better than I did. They brought in dresses that I would have never thought I'd look good in, and I quickly saw myself in a different light. This sounds so cheesy, but it was literally a healing experience for me and my body image. It allowed me to love my body and, quite possibly, see myself the way my fiancé sees me.
I knew I was going to find my dress because I had so much trust in Tamiko and Nick. Near the end, I tried on a dress and fell in love with it, but I decided to try on the last two just for fun. The moment I put on the next dress, I felt overwhelmed because I did not think I could EVER pull it off. I asked Tamiko what she thought because I just didn't trust what I was seeing, and she gave me her honest opinion that she liked this one more. When I stepped out, my family and friends loved it, but Nick's comment really stuck with me. He said, "Now, this is the dress that gives you that Jessica Rabbit shape!" The entire day I kept saying I wished I looked like Jessica Rabbit, so Nick's statement confirmed it was my dress because I actually agreed with him!
Also, can we just talk about how affordable the dresses are?? I could not believe the price tag. My dress cost less than half of what I was quoted at another store for a dress that didn't fit me and didn't even make me feel good! Absolute madness.
This is a long-winded way of saying that I cannot recommend Strut enough. I drove from San Diego to Long Beach because of the amazing reviews from my friends who also traveled to Strut for their wedding dresses, and it was absolutely worth the trip. I also highly recommend a private appointment if you'd like to bring more people or if you feel like you'd enjoy that type of experience! I loved being able to bring all those that I wanted there, and they even offered a tripod to Facetime those who couldn't be there. I wasn't planning on having a bridal shower, and now I definitely don't need it because the entire appointment felt like one. Thank you, Tamiko, Nick, and Strut! I can't wait to go there again for my Bridesmaids dresses! -
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Kristen Sent on 05/21/20245 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Go see Nick at Strut!
I came into Strut telling my family and friends that under no circumstance was I leaving with a dress because there was a specific dress being sent on loan to another store I wanted to try on and I would make a final decision after that. I quickly forgot all about that when I found the one!
I worked with Nick who began by asking me about how my fiancé and I met, details of our wedding, the venue, and what I was interested in. After putting me in 2 great dresses, the 3rd was my YES dress! And this dress was not like anything I had even considered.
I liked that although they had similar dresses to what I had seen elsewhere they also had many unique options. Follow their Instagram for a great preview of their styles. I never felt pressured or rushed to make a decision and Nick made it a pleasant and fun experience for me and my family. I highly recommend Nick and Strut! -
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Alexis Sent on 05/06/20245 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Thank You, Nick!
Nick helped me find my dress and I can't recommend him enough! He was so kind and made the entire shopping experience feel so comfortable. I came alone, but the entire staff was so helpful and supportive during my appointment. Nick spent some time getting to know the story of my fiance and I, and also made sure he knew what I was looking for in a dress before we got started. I have been struggling with my weight due to some health issues, so dress shopping was not something I was excited for, I was more nervous than anything. But Nick truly made me feel so comfortable and supported during my appointment, I cannot thank him enough. Highly recommend Nick for all your bridal needs! I have not come across a kinder person than Nick and the entire Strut Long Beach staff in my wedding planning process. -
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Paige Sent on 04/07/20245 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
An absolute must
I was nervous about trying on wedding dresses but Nick S. made this such an enjoyable process. He saw my vision and picked out some amazing dresses for me to try on. I highly recommend this business. -
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Eunice Sent on 03/12/20235 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Highly Recommend!
Highly recommend Strut Bridal in Long Beah for your wedding dress! All the girls there are amazing! Ariana helped me during my dress appointment. She’s very engaged and a great listener. Kellee and Becca were wonderful in giving their honest input when I was looking for accessories. I used their tailor, Maria, as well and she was wonderful and had my dress ready very quickly! -
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Katelyn Sent on 11/08/20225 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Inclusive Experience
I had an amazing time with Crystal and the strut your stuff bridal appointment. Everyone at the store was incredibly nice to myself and my friends. I loved how inclusive the store is with dresses for all different shapes and sizes, and I also appreciate how active they are on Instagram so you always see new arrivals. I went in the appointment with a dress I found on Instagram but walked out with a dress pulled by Crystal, everything is beautiful and reasonably priced! Can’t wait to have them be a part of my wedding journey! -
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Jordyn Sent on 07/24/20225 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Amazing experience
Being a plus size bride I was so nervous to go shopping for a dress! Then we got to Strut and it was the most amazing experience ever! Ariana was so wonderful to work with and after seeing inspiration pictures and talking with me she knew exactly what I was looking for. Within about an hour and a half I said yes to the most amazing, fairy tail dream dress EVER. If you are looking for great quality dresses and a good shopping experience this is the place to go! -
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Joeanna Sent on 08/12/20205 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
So many option 🥰
So let me start off by saying I already had a dress that I hated. I had two previous bridal experiences and they were horrible one being at David's bridal in Long Beach. Ri or Ree (sorry I don't know how to spell her name) was my consultant and I am so thankful for her. I knew I wanted a new dress I just wanted to be sure it was the one. So what I loved about this shop is I could try one an endless amount of dresses and they fit! Ri totally understood my fear of making another purchase of a dress I would end up hating after. So she took her time with me brought me tons of styles and could totally envision my style and vibe! I couldn't be more thankful for someone so patient! She helped me get in my top 2 about 3 times just so I was sure about this big decision. Thanks again Ri! Your did an amazing job of helping me pick the one! I can't wait to share my wedding photos with you! -
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Meagan Sent on 07/14/20205 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Strut Bridal
This was the first place I looked and I didn’t have to go any further. Being a plus size girl, I never feel confident when I go shopping, but Brooke and everyone else uplifted me and I felt so beautiful! I highly recommend. -
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Kelsey Sent on 06/26/20205 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Made me feel like a Princess
During all of the craziness of Covid, Astrid made dress shopping so memorable and fun! I got to work with Tamiko and she was so amazing. I told her my ideas and she brought dress after dress that left my guests and I in awe. Being a big girl I had always dreaded the day I would go look for a wedding dress, but at Strut I was able to try on dresses that were too big for me and dresses that I fit perfectly in. When I got to say Yes to My Dress it was a perfect moment where I felt lime a little girl playing dress up again. I love this store and am recommending it to all of my friends! -
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Bianca Sent on 01/23/20205 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Amazing for sizes 12 and up!!!
The second you walk in, you are treated like a queen. Maritza helped us out in the Long Beach store and she was amazing. Made you feel beautiful and confident, helped pick out styles. I went to one other salon, and hated the experience. It made me doubt the entire process when being a size 18. Not at Strut. I felt SO amazing and comfortable trying every dress on. The store has so many different styles, and I promise you, you will not need to look anywhere else when buying a dress from here. -
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Brittani Sent on 06/22/20195 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Beautiful Dress
I got so many compliments on my dress and how beautiful it was. They were amazing to work with. -
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Samantha Sent on 03/27/20195 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Wonderful experience finding my perfect gown!
Strut Bridal and everyone who works there is fantastic! They worked with my budget, helped me to decide on a style and look I loved (I didn't make this part easy, either!), and just made me feel relaxed and comfortable! I primarily worked with Yulina and Maritza, who were so much fun to be around and made me feel like a part of the family every time I was there! I would highly recommend them for any bride looking for an easy and fun experience, all while finding her perfect gown! -
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Caley Sent on 12/08/20185 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Winfried was amazing!
I went by myself to my appointment since I do not live in California. I started out browsing all the dresses and picked the ones I was interested in. Not only did Winifred help me with getting into the dresses but she took pictures and help me decide what looked good and didn't. Just like my friends or family would. I didn't buy my dress that day but I'll will be going back once my Grandma is back from traveling. -
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Danielle Sent on 10/27/20185 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
What a delight!
Strut Bridal was a delight from beginning to end--- shopping at the Long Beach store with Martiza was SO fun, She was attentive and listened to what i wanted, and made sure that i was super well informed about everything i tried on. My dress was shipped to NYC without incident, and looked incredible on my wedding day! Ann and her team are the best!! -
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Jairden Sent on 05/01/20185 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I worked with Yulina and not only was she understanding but she was also super flexible with me being an out of state bride. She was wonderful to work with and help me find my dream dress! -
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Michelle Sent on 10/26/20175 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Getting engaged was super exciting but I didn't look forward to trying on dresses. I have been a bridesmaid several times and always wondered what would happen once I got engaged. All the bridal stores I went to in the pas the sample size at best was a size 10 and I'm a size 18-20. How can I pick a wedding dress if the sample doesn't even cover me? I was super excited when I found Strut Bridal Salon on Yelp! The reviews were awesome and it definitely took away my anxiety. I found out that they were going to have a sample sale and I made an appt for the first day. I met my Mom and my MOHs at the store. It was definitely busy due to the sample sale, but Tamiko took wonderful care of me and my guests. She listened to what I was looking for and my price range and brought me so many dresses to try on. Tamiko made the experience so comfortable and definitely put me at ease. I was so happy with the wedding dress selections and ended up getting my wedding dress that day! So happy with the service! -
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Keri Sent on 08/25/20175 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
When I got engaged I was super excited, of course, and a million things were running through my mind. One of those things, where in the world would I get my dress?? Being a curvy girl, it was something that had always kind of worried me. I love shopping and fashion, but all the plus size dresses I had seen were kind of boring and basic. Not to mention, there's not that many bridal salons that sell them, at least not in my area. When planning my trip to Long Beach during spring 2017, I live in Washington, I happened to come across the website for Strut. I thought, why not give it a chance? What could it hurt? I called and made my appointment, and that's where it all started. My sister came with me to the salon and we were greeted with smiles and overwhelming positivity. The main person who helped us was Tamiko. She was great! In preparation for coming to the salon, I sent them the link to my pinterest wedding page and answered some questions about my wedding and my style. At the salon I answered some more questions and then it was time to get started. Tamiko had already pulled some dresses for me and had them waiting in the dressing room. Upon walking into the dressing room I saw it. THE dress. I pointed to it and said "I want to try on that one!" And I did lol. It was love at first sight. I ended up trying a handful of other dresses on, but came back to that first one. Tamiko made me feel so comfortable and confident in every dress. She was funny, honest and genuinely cared about my happiness! I really had no intention of buying a dress that day, but the dress had other ideas lol. Oh, and I forgot to mention, I had pinned this dress at least 4 times and didn't even realize that I had! They really do their research! I ultimately bought the dress, stress free process and am currently making payments. I'll go back for alterations and can't wait! Thank you Strut and your employees for making my dress buying experience one I'll cherish forever! -
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Casarah Sent on 06/07/20175 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
This place is amazing I found the perfect wedding dress here with the help of Yulina. I would highly recommend this place to any Bride to be. -
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Alexis Sent on 06/06/20175 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I couldn't recommend this bridal salon enough for plus size ladies! Yulina was my consultant for my appointment. She is extremely nice and patient when it came down to my indecisiveness. I was so nervous but she put my anxiety at ease. She even stayed for an extra half hour over my appointment time to make sure i found the right dress. This salon has a wide range of plus size wedding dresses and separates so you could make your own dress, and bridesmaid dresses. I found my dream dress here and it didn't break the bank! Once again, I highly recommend this salon for your dress needs -
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Victoria Sent on 05/09/20175 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
You should definitely book here for a dress appointment. Tamiko took really good care of me and my bridal party. I went for a trunk show and it was amazing. I didn't walk in with the intent on buying a dress but I ended up with one and she didn't pressure me to do so or make me feel like she was trying to get a sale. -
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Gabby Sent on 03/27/20175 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
My experience at this salon was just as I imagined it would be one day when I would be looking for a wedding dress! I went in looking for something very specific but it turned out what I was looking for I actually didn't like on me at all but they were very patient with not only my picky taste but my opinionated family as well! Tamiko was so helpful and had such a good personality which made the experience more comfortable! This was the first and only stores I went to and found my dream dress I highly recommend this shop if you are looking for your dream dress ! -
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Valerie Sent on 02/17/20175 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I went to Strut first out of 4 bridal appointments I had set for a girls weekend. This was my second time going dress shopping and I struggled before finding anything I liked in my size. This was so frustrating since I had a vision already created in my mind of what my perfect wedding dress would look like. When I arrived at Strut, this was no longer a problem. Tamiko was very helpful in finding dresses for me in the style I liked that I could actually try on! She even had me put on the proper under garments so we could all see what it would actually look like on my big day. We played around with accessories and sleeves to find a unique look. Since I'm a Libra I had to still weigh out all of my options before making my final decision, but wish I had not wasted more time looking. I ended up coming back to order one of the first dresses she put me in. She was even able to order my dress with many customization so that I had the exact color and train length I wanted. I can not wait until my dress comes in to see how everything came together. Thank you so much Tamiko and Strut for making my bridal dreams come true! Every bride deserves this experience, no matter her size. -
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Nayeli Sent on 02/16/20175 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Strut Bridal was the first place I went to during my dress search. I then went to other places, but in all honesty, their exemplary customer service brought me back. They are courteous, responsive, realistic, and fun. Maritza is amazing and will have you feeling like she's known you for years in no time! She is incredibly patient which is highly appreciated during a stressful time. Customer service is unfortunately hard to come across these days, but the Strut ladies provide it so effortlessly. Great selection of dresses for clientele that can easily feel underrepresented and ignored at other salons. I'm so glad to be a Strut bride! -
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Kayla Sent on 02/08/20175 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I actually visited the Tempe, AZ location and the girls there were so wonderful! They were so patient and answered all my questions which made the experience so easy and enjoyable. This was the only bridal shop I visited and didn't find a need to go elsewhere. I purchased my gown on the second visit. I just loved their selection of gowns and accessories. -
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Annette Sent on 02/07/20175 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I loved my experience at Strut Bridal! Tamiko was great! She helped me find the dress of my dreams and was very patient and kind. I would definitely recommend this bridal shop for anyone looking for plus size wedding gowns. They have a variety of sizes to try on and make you feel right at home! -
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Caycee Sent on 11/14/20165 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Being a plus size bride, I was so nervous to go wedding dress shopping. I was terrified of not being able to fit in to any dresses, and I was nervous of feeling so self conscious that I wouldn't enjoy the experience. I live in Bakersfield, and we only have a few wedding dress shops here, and practically none of them had plus size dresses available to try one. I found a plus size bridal store in Los Angeles and made an appointment. A few days before the appointment, I was researching online and found Strut. I called with the hope of being able to schedule an appointment for the same day as my other appointment, but knew that it was a slim chance, because of the short notice and they may not be able to accommodate my group size. Tamiko answered the phone and got me scheduled for the day I wanted before the other appointment I had already scheduled. She asked me questions to get a sense of what I was wanting, what I was looking for, and my sizing. She was so professional and friendly. The day of the appointment, a group of 11 of us, including myself, made the 2 and half hour drive to Strut. We walked to the front door, and I immediately fell in love with their display dress. The entire staff greeted us and made us feel so welcomed. They had set up lots of chairs in the back for our large group and got us set up. Maritza was assigned to help us, and I couldn't have been happier. She listened to everything I had to say...my wants, my fears, and my concerns. She was AMAZING. She helped me try on at least 10 different dresses, and I ended up finding my dream dress for a great price. Maritza made me feel amazing and eased all of my fears and concerns. I didn't end up needing the appointment at the place we had scheduled for later that day. All of us that were there were so pleased and happy with not only the assortment of dresses, but the overall atmosphere and kindness of the staff. I would highly recommend Strut Bridal to any bride. -
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User2858311 Sent on 11/10/20165 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Best place to find cordial, professional, and warm staff. They really listen, they are extremely intrested in your choices and needs. And the plus side of it all...every dress fits!!!! They might not be your style but you don't have to scramble for sizes. The shop itself is cute, and chick. Maritza is amazing! -
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Jessica Sent on 11/08/20165 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I would highly recommend this vendor they are great customer service and very patient. Tamiko the manager was great she made me fee comfortable and my family loved her service. Thank you Tamiko it was great working with you. She even stood 30 minutes after closing time to help me find my dress. They have the best quality and selections for curvy women. Definitely Strut!!! -
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Trevelyn Sent on 11/07/20165 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
My experience with Strut's bridal and there team was absolutely amazing!! Dress shopping for me was the blues. I was all excited and invited my aunts from both sides of my families, my mother, my twin sister and one of my bridesmaids to come along with me. After trying on dress after dress and nothing really fit I became discouraged. I eventually just settled on a dress at David's Bridal. However, I did not make the purchase or a payment at the time. I was so tired of hearing "Once it comes in your size its going to look amazing on you." I pretty much just gave up. Another young lady from my church was married last year and recommended Strut's bridal to me. I didn't really want to go because I was tired of being disappointed and I liked my dress even though I didn't love it. But after talking to my mom and sister I decided to go and give it a try. Why not? It can't hurt I didn't pay for the other dress so I called and made an appointment and the rest is history. Once I arrived Tamiko was so nice and helpful. She took my information and then after I finished my paper work she set me up with my stylist Maritza. Maritza was awesome!!! She came along asked me questions and really tried to get a feel of who I was and what style I was looking for before she started pulling dresses. Once she pulled the dresses she took me in the dressing room. My mom and auntie were waiting patiently in the dressing room with me and Maritza came in and put them out and told them to have a sit and relax. Maritza keep communicating with me, making me laugh and helping me put on my dress which I definitely did not get at the other bridal salon's I visited. When I found my dress she knew it and so did I. My aunt even cried. I put down my payment that day. They have remained in contact with me keeping me update on the status of everything. I was so impressed that I cancel my appointment with David's bridal for my bridesmaids and made an appointment with them. My bridesmaids felt the same way. I -
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Amanda Sent on 11/07/20165 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I loved the beautiful dresses! So many styles to choose from! Tamiko was there to help me during my appoimtment. I felt very comfortable talking to her and sharing my vision. I am a bigger curvier girl and they just made me feel great. I am trying to lose weight for my new life and I originally ordered the dress I chose a size smaller. Then I wanted to order it one more size smaller and Tamiko helped me out and just made everything so easily! Thank you STRUT! I can't wait for my dress!!!! -
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Shannon Sent on 06/17/20165 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Natasha was amazing, I was so nervous going in hoping that something would look good. The "look" that I had in my mind was NOT working with my body. Natasha pulled a dress and I though there was no way I was going to like it...... but, when I finally put it on I LOVED IT!!!!
One word of advice, TRUST them. They know what they are doing, she knew what was going to look best on me as soon as we met.
I am now thinking about getting a second dress for the reception! If you are a REAL SIZE woman, this is the salon you need to go to. They are simply the best at what they do! -
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Ani Sent on 06/10/20165 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Believe me when I say, I was the least excited about getting married knowing I will not find the dress of my dreams. I called multiple bridal shops and the regular response was "bring a friend of an average size and let them try on dresses, if you like them on your friend, we can custom order it in your size." I was afraid I had to go looking for a friend with my same frame, same curve ratio, same height to understand if a dress would look nice on me - then hope that the custom order would come out to my expectations.
I yelped "plus size bridal" and Strut was one of the two store options that came up. I got my cousin and my made of honor and went off to Strut. While the design of the store interior and exterior was nothing bridal, the actual dresses said otherwise. Melissa was the original rep who helped me look for dresses. One after another, every dress I tried on fit me like a glove but more importantly, were actually candidates for my possible wedding dress. Of course, shorty after I found THE ONE. Melissa and Tamiko then helped accessorize it because I can't have a sleeveless dress. They helped me find the most beautiful sleeves, the most gorgeous vail, and helped me think about how I would wear my hair up.
I left that day and came back with my parents. Tamiko quickly recognized me and pulled the right dress for me to try on. While I tried on other dresses as well (just for fun for my parents), I left THE ONE to the end. When I saw my father put on his sunglasses, I knew it was THE ONE! To feel beautiful as a plus size girl is so difficult in this world. They allowed me to feel beautiful. They allowed me to know that I have choices too and don't have to settle.
Thank you girls for all of your help! I simply can't thank you enough. I can't wait to pick up my dress in October!!!!To the next plus size girl who is getting married, make sure to go to Strut before you go to the next plus size store. I promise you, you will not regret it. -
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Emma Sent on 09/02/20244.8 out of 5 rating4.8
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 4 out of 5 rating4.0
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Flexibility 5 out of 5 rating5.0
Amazing service and attention to detail
Nick was BEYOND AMAZING!!!! The attention to detail, even before I arrived to my appointment really showcased the excellent professionalism and artistic commitment to my vision. I said yes to the dress, said yes to the artistic abilities of my stylist Nick, yes to Strut...I do!
The dress selection features well-made amazing quality dresses. Worth every penny.
And the accessories were on point. I can't wait to walk down the aisle in my dress. -
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Katlyn Sent on 03/18/20244.8 out of 5 rating4.8
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 4 out of 5 rating4.0
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Flexibility 5 out of 5 rating5.0
One word…Amazing!
One word that describes my experience is AMAZING! I was nervous because my past experience was not that great. But i could tell my experience was going to be different from the first phone call i got from them. Tamika was my bridal consultant and she was amazing! All of the staff was. She really listened to what i was looking for in a dress and patient with how many dresses i tried on. She was helpful, personable, and easy to talk to. My two sisters bought their dresses here and also had a great experience. -
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Tricia Sent on 03/22/20234.8 out of 5 rating4.8-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 4 out of 5 rating4.0
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Flexibility 5 out of 5 rating5.0
Excellent experience for a reluctant dress-wearer
My review is so long overdue because I purchased my dress in 2019 but covid delayed my wedding until 2022. I tried to avoid needing to go to a bridal shop for a really long time for two main reasons: I’m a plus-size person (usually a women’s size 18 in dresses) and I’m not a feminine person (since buying my dress, I’ve realized I’m nonbinary). I didn’t feel excited about dress shopping, actively tried to avoid it, and went mostly because it made my Mom happy.
Enter Maritza. She is an exceptional listener and really validated my feelings about not wanting the “princess treatment.” She picked all the dresses for me, which was an enormous relief since the idea of browsing the dresses myself was overwhelming to me.
She really hit the right balance of letting my Mom, MoH, and me express our opinions while offering input in just the right doses. After our appointment, we went to another plus-size bridal shop appointment, and it was such a different experience. We called Strut from the car to order the dress we liked best! We were also referred to an absolutely stellar tailor, Lara of Folklore Dress Studio, and she was just as lovely to work with as we made alterations that fit me for the wedding 3 years later! -
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Y. De Sent on 06/24/20204.8 out of 5 rating4.8-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 4 out of 5 rating4.0
Great Experience!
Since the restrictions have lifted, I was finally able to get an apt for my wedding dress for my Feb '21 wedding date. Strut got me in as soon as possible. I was helped by Tamiko and another very nice assistant (sorry I forgot her name). They brought out so many lovely dresses. They have a wide variety for curvy girls. They had veils, belts, and hair accessories all in house. They were very helpful and I ended up finding my wedding dress there and it was such a WONDERFUL EXPERIENCE! Thank you so much. -
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Rachel Sent on 04/03/20174.8 out of 5 rating4.8
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Quality of service 5 out of 5 rating5.0
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Average response time 4 out of 5 rating4.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Strut had so many options! it was wonderful to be able to try on dresses that were not just sample sizes. They were patient with me and listened to my specifications on what I was looking for. I am so glad I found my dress there and can not wait until it comes in to start the fittings. -
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Karen Sent on 11/08/20164.7 out of 5 rating4.7
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Quality of service 5 out of 5 rating5.0
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Average response time 4 out of 5 rating4.0
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Professionalism 4.5 out of 5 rating4.5
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Great Experience! I had a horrible experience looking for a wedding dress until I went to Strut. Worn out and turned off with the whole wedding dress process after "trying to try on" a bunch of dresses at other salons (at least 8) I found Strut. I traveled from Wash, DC to LA to go there. I checked out some others in LA while I was there but Strut was by far the best. Tamiko is awesome! I didn't feel like I was in a "plus store". I felt like I was in a bridal salon where the dresses fit me like any other woman. Tamiko and the other girls in the store were personable and fun. They brought us glasses for our champagne and shared snacks with us. They had all types of dresses in a fun, trendy, loft style environment. Don't forget to ask Tamiko for the magic slip. It's awesome and will make you look amazing :) On top of that, it's important to support the 12+ bridal boutiques so that they can grow and expand. Happy shopping girls. -
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Kelly Sent on 08/11/20244.6 out of 5 rating4.6-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 4 out of 5 rating4.0
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Value 4 out of 5 rating4.0
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Flexibility 5 out of 5 rating5.0
Recommended for Plus Sized Bridges
I booked this appointment last minute because I had come from a bridal dress shop earlier that day that did not carry my size. Feeling down on myself, I found Strut nearby and asked if they could squeeze me in so I could possibly find SOMETHING and not waste my whole day. They were super cool about letting me in thirty minutes from when I called--so soon that I had to really book it to the shop to make it on time!
When I entered the shop it was decorated neatly but appeared busy and "lived in" in a cozy way and smelled like fresh coffee, since they offered free coffee and water as refreshments near the front of the shop. I had to wait for a while, but this is only because my stylist Tamiko had had an appointment ahead of me and I'd barely squeezed in last moment with no prior warning. My future mother-in-law and I waited patiently, but the owner of the shop and Tamiko assured us several times that they were aware of us and trying their best to get to us, which I appreciated.
I was shown to the back fitting area for me as one of the last appointments of the day and Tamiko took in my preferred style and size and any concerns I had about my wedding dress. I asked for very little glitter and beading, A-line shape, and a sweetheart neckline that I could customize with sleeves later.
She brought me dresses in my price range and in my style somewhat--dress one was meh but not far off from what I was asking for, the second one was fabulous and nearly what I wanted, and the third one was The Dress.
A snag in the moment came in the form of my mom's criticism on Facetime but Tamiko did her best to smooth the moment over and make me feel like I was making my own decision to take the dress home.
Tamiko and another co-worker stayed after hours without rushing me or making me feel guilty for being past hours despite my protests that we hurry so they could go home. The visit ended with a very positive note and big hugs to the stylists there who connected with me on a personal level and made me feel beautiful and welcomed.
I loved the service, personalization, grace, and expertise from my stylist, Tamiko. The prices were pretty standard but didn't feel unfair. The selection for plus sizes was enormous and ranged all the way up to size 38. If you are plus-sized, this shop is the shop I would recommend for your wedding day. -
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Erin Sent on 11/28/20164.5 out of 5 rating4.5
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Quality of service 5 out of 5 rating5.0
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Average response time 3.5 out of 5 rating3.5
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 4 out of 5 rating4.0
Strut Bridal was incredible! As a plus size bride I was incredibly nervous about the wedding dress process, and I traveled from the Bay Area to visit Strut as I heard they were good. They were great! Phenomenal customer service, excellent selection, and I found my dress! Highly recommended. -
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Bethany Sent on 07/16/20164.5 out of 5 rating4.5
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 2.5 out of 5 rating2.5
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Flexibility 5 out of 5 rating5.0
The ladies at Strut Bridal are AWESOME! Very patient and know how to treat their clients. This is not your average cookie cutter David's the gowns are beautiful and different. Call them I promise you, Ann and Tomiko will have you looking and feeling FABULOUS! -
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Carolyn Sent on 12/10/20244 out of 5 rating4.0
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Quality of service 4 out of 5 rating4.0
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Average response time 4 out of 5 rating4.0
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Professionalism 4 out of 5 rating4.0
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Value 4 out of 5 rating4.0
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Flexibility 4 out of 5 rating4.0
Finding the One
I arrived on time and my advisor was running behind. But I tell you when she started working with me she ask questions to get to know me and then she began to help me find different styles of dresses that I may like. The first one I tried on I fell in love with. I tried on the second and I felt like a princess. My advisor was so helpful. I recommend Strut Bridal. -
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Amie Sent on 11/23/20173.9 out of 5 rating3.9
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Quality of service 4 out of 5 rating4.0
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Average response time 4 out of 5 rating4.0
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Professionalism 5 out of 5 rating5.0
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Value 3.5 out of 5 rating3.5
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Flexibility 3 out of 5 rating3.0
I ended up buying my dress here. I have no big complaints but I feel the selection wasn’t as great as it could’ve been. The cost and comparable to other dress stores. All in all it was OK. -
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Keely Sent on 12/28/20241 out of 5 rating1.0-
Quality of service 1 out of 5 rating1.0
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Average response time 1 out of 5 rating1.0
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Professionalism 1 out of 5 rating1.0
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Value 1 out of 5 rating1.0
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Flexibility 1 out of 5 rating1.0
Don’t shop here
This place is not a good business. They charged my card never ordered the address refused to refund me and have not ordered anything for me. I’m fighting to get my money back from them and they have become unresponsive. I changed my mind on coming to the shop because of the customer service I received made me skeptical to move forward with them. I’m now stuck in there, one-sided contract with no dress and no refund and no response from the owner or the manager of the store. They take zero accountability and our thieves. Save yourself the time, energy and headache and shop somewhere else -
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Charly Sent on 05/10/20231 out of 5 rating1.0
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Quality of service 1 out of 5 rating1.0
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Average response time 1 out of 5 rating1.0
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Professionalism 1 out of 5 rating1.0
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Value 1 out of 5 rating1.0
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Flexibility 1 out of 5 rating1.0
BUYER BEWARE - I've filed a complaint with the BBB
I have submitted a complaint with the Better Business Bureau (BBB). My complaint and response received from owner of Strut Bridal is on par with the complaint submitted to the BBB on 11/21/22 and several 1 star reviews submitted on Google and Yelp. I cannot give this business even 1 star in good conscience. I wish I would have reviewed the BBB website for complaints, and read all 1 star reviews instead of only trusting the overall rating before entering this business - lesson learned! On 2/13/23 I ordered a mother of the bride dress from Strut Bridal Salon. The Strut employee took my measurements at the store and supposedly ordered accordingly. On 4/14/23 I returned to Strut Bridal Salon for my fitting and alterations appointment only to find that the dress was at least 4 sizes too large. After visiting 3 separate seamstresses that the Strut Bridal employee directed me to, all agreed that the dress was too large and would require a full recut/remake for it to fit as intended. All 3 seamstresses, including the seamstress at Strut were unable to do this due to the level of recutting required. After the Strut employee informed the owner of the situation, the owner offered no assistance whatsoever and indicated that Strut had fulfilled the terms of their contract.
BUYER BEWARE - Strut's contract indicates they will have no accountability for the recommended size provided by their own Strut stylist. Additionally, they will not be accountable for the sizing provided by the manufacturer. I believe that Strut's contract implies that once the dress is ordered and paid for, they have no obligation to ensure that the dress is wearable, and that their hands are washed clean of any further assistance should the dress not be wearable. I believe that Strut Bridal does not conduct business in good faith and does not deal honestly with their customers. A dress should not require a full remake to be wearable. In my case, this dress required a full recut/remake, not just simple alternations, which costed me nearly the amount I paid for the dress and caused me severe stress finding a master seamstress on my own capable of remaking the dress. I believe my request for half of the cost of the remake ($150) was more than reasonable. I paid over $500 for the dress and the remake was $329 - over half of the cost of the dress itself. Attached are photos of email correspondence between me and the owner of Strut Bridal. -
Quality of service
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Angry Sent on 04/06/20221 out of 5 rating1.0
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Quality of service 1 out of 5 rating1.0
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Average response time 1 out of 5 rating1.0
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Professionalism 1 out of 5 rating1.0
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Value 1 out of 5 rating1.0
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Flexibility 1 out of 5 rating1.0
Trash experience
This shop is absolutely horrific.
The people who have a good experience here apparently have a great time but the ones who don't it's an absolute nightmare.
The owner is atrocious. If you complain because they screwed up your dress or you had a bad experience she will make it worse, try to flip it on you and put you down.
I do not recommend this place the people who work their are nasty because even if they are crappy to customers the owner will just jump on their side even if THEY were at fault so her store won't look bad.
These people were horrible to me, the owner called me names then tried to still sell me a dress?! Seriously?! I bought from a different shop, no way in hell I was going to give these people my money after they tried to treat me so horribly.
Read all the negative reviews on Google, help
Yelp, Facebook before you let all those stars on yelp sway you, I read them after and I was astonished when I did, would have never gone here. -
Quality of service
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