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Stonebrook Jewelry Reviews

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Reviews

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  • Trevor
    Trevor Sent on 10/06/2020
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    Great Rings

    Very unique rings and came in a timely manner. Love my ring!
  • Mistie
    Mistie Sent on 05/24/2020
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    Absolutely Perfect!

    I wanted a spinner ring for my fiance's wedding ring and this is the only company that I found that would customize one using quality materials. Super responsive customer service meant I was able to get every detail worked out within a couple of days. They warned me that my original (and more expensive) choice might eventually rust in certain areas and recommended another, more durable option. The ring arrived less than a month later and it is perfect! The spinner part actually spins more freely than I thought it would and I know my fiance is going to love it!
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    Km Y Sent on 08/21/2019
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    They Perform Above and Beyond

    Stonebrook was the only company I could find online and offline (I have searched in HK, UK and Taiwan for stores, workshops and metal craftsmen) that could produce the level of customization I was looking for. We did find another store but Stonebrook won us over by the warm and professional communication and delivery promise.

    The fair pricing and their willingness to honor their expired discount quotation was a bonus, plus they offered the Father Day discount which they didn't have to and I wouldn't have know. They were very honest with their prices and what they can / couldn't do for the rings.

    I was so glad we could pay a little extra for the computer rendering of both rings, and have half refunded into the actual production. They took extra efforts to ensure both graphics we made of the outer engraving can be done, and that the inner engraving fonts are true to display. The level of attention to details was definitely two sided, their replies were always prompt and would think in our shoes to suggest possible alignments for our outer engraving and given width and ring shape. Knowing that we do not reside in the US, she extra asked first the workshop staff, then the studio to take photos at multiple angles of our rings, so we can make sure everything is in order, and since we were out of town, then shipping them at the date we choose - FedEx with insurance.

    Most importantly, the final rings looked just like we wanted -- clearly engraved with the exact alignment we wanted, they were true to the metal weigh/price, and felt more expensive and delicate than what we had expected. It was the ultimate purchase experience I’ve had, in both online and offline market.
    The photo I am giving to this review is the one their studio took with their professional camera, hence the superb photo quality, and the rings were true to the photos.
  • illustration stars

    Are you interested?

  • Kristine
    Kristine Sent on 07/10/2019
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    Unique Rings

    If you are looking for something truly unique, then you need to shop Stonebrook Jewelry. I purchased the Titanium Ring with Infinity Heart Milled Celtic Design Band and it is stunning. It arrived before promised and was beautiful. I can't stop looking at it.
    I highly recommend this vendor for the quality and look of their jewelry.
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    Alex Sent on 01/19/2019
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    Custom work, highest quality, great price

    WE LOVE THE RING! It is absolutely gorgeous and exceeds our expectations. Wow. The Sunset Kuro Damascus is a little thinner and more textured than I expected, which are both pluses. Magnificent. Wearing a work of art is a special treat. Thank you!
  • B
    Bill Sent on 10/08/2018
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    Stonebrook Jewelry has the most responsive customer service that I've had the pleasure of dealing with. They went way above and beyond to help me and make sure I had a beautiful ring in time for my wedding. Definitely recommend!
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    Jessica Sent on 05/07/2018
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    They had a wide variety of styles to choose from, were speedy, and well priced!
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    Gloria Sent on 04/07/2018
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    Love the ring! We went to our store to shop and they had nothing we liked. Didn’t feel right going to a mall store so I tried Stonebrook Jewlery. My fiance wanted a more rugged ring, I came aross Stonebrook with a online search. They had exactly what we wanted with all the options. I looked at their reviews and they didn’t lie. Made to order and love it! Now I know why they had so many great reviews. #1 store for a Damascus wedding ring!
  • K
    Katherine Sent on 03/26/2018
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    Stonebrook provided a lovely, quality piece of jewelry that both my fiance and I really love. The ring arrived well ahead of the anticipated time, which was a huge comfort during the last two months of planning, and the company has been super responsive and available for input.
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    Skott Sent on 12/27/2017
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    I am very pleased with the ring. I think it is absolutely beautiful and as nice as I hoped it would be. It was others reviews that made me take a chance with this company. It seems you exceed everyone's expectations and so I thought I had to try. They even told me to expect it in 4 weeks and it was here in 10 days and even before Christmas. I had gotten married on the spur of the moment and had been wearing a generic type wedding band when this company popped up on my radar somehow. I am just getting into making knives and so a hand forged ring got my attention. Getting it before Christmas allowed me to show it off to friends and family. They answer emails quickly and I have no problem recommending this company to others.
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    Jen Sent on 11/30/2017
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    My fiancée had to pick a ring from the USA, we live in Canada. I said I didn't feel comfortable with that at all, but he just couldn't find one here that compared to how much he loved that ring. I decided to take a chance and order it. Being a jervous bride I emailed multiple times to check on the status. Kelly C was there to quickly answer all of my questions. I never felt I was being a bother. The ring arrived the day after it shipped. I was scared to open the box in case it didn't live up to expectations. It did! It is so beautiful, the picture on the site looked great, but in person it was amazing. I will love seeing that ring on my husbands finger for the rest of our lives. I can't thank Stonebrook enough for the amazing ring and the fantastic customer service. I would recommend them to anyone!
  • K
    Kelsey Sent on 11/01/2017
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    I ordered a ring in 2014 & my husband absolutely loved it! It was everything and more that we hoped it would be. My husband lost that ring while on vacation and was so devastated because you can never truly replace such a special item. I saved an email from when I originally ordered it so I decided to go out on a limb and see if there was any way that our order could be looked at and know the exact ring, size and engraving that was done originally. Mason was so nice and quickly got back with me and had all of the information. I decided that I wanted to surprise my husband with his ring again and ordered it earlier this year. At the time I was very pregnant and knew that my days were numbered to be working. I didn’t tell him this but he went above and beyond and not only got the order in process very quickly but also gave a discount for a returning customer. I received the ring very quickly and decided to keep it a secret until our anniversary. I finally gave my husband his ring on October 25th and he was so excited! He has shown it to everyone and is so proud to have it back! Thank you Mason for all of your help and making both of our experience with you guys amazing! This company provides beautiful quality work and the customer service is just as great!
  • K
    Katherine Sent on 10/15/2017
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    I was looking for something unique, creative, and personalized so I ordered my fiance's wedding band from Stonebrook Jewelry and it is amaxing! I ordered the damascus steel ring with the personalized audio wave carved into it. I was able to send them a recording of me saying "I love you" and they carved the audio wave into the ring in a repeating fashion. It is beautiful and exactly what I was looking for! He now has a truly one-of-a kind ring that he will love for the rest of his life. :)
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    Michelle Sent on 10/02/2017
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    Awesome personal service, beautiful quality, super value, last of the great mom and pops companies
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    Evan Sent on 09/14/2017
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    Hello,
    Just received my ring tonight and could not be more stoked! The quality, style, fit is exceptional! We get married in 3 weeks so not being able to wear this till then will be tough. It is a true representation of the love I have for my soon to be wife and look forward to seeing it everyday reminding me of her! Thanks again Damascus with walnut inlay black 9mm epic!
  • C
    Chris Sent on 08/08/2017
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    Just wanted to express how happy I am with the ring, it looks and feels amazing and fits perfectly (definitely a good idea to follow the advice on the website) and the delivery time was excellent. I wouldn't hesitate to buy from you again and would happily recommend you to my friends and family. The ring is most definitely unique and what I was hoping it would be, the future wife also likes it which is an added bonus.

    Thanks

    Chris
  • K
    Kristy Sent on 07/21/2017
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    What can I say!! I been dealing with Matt to make my soon to be husbands wedding band that my partner had designed.This was a surprise that my partner didn't know I was doing for him, as he previously been dealing with Matt.
    When the ring arrived it is everything and more that we both wanted, couldn't be anymore happier.
    Matt was a pleasure to deal with he went above and beyond to help me and answered every question I possibly had.
    Thank you again I have one very happy man!
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    Shannon Sent on 07/14/2017
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    Stonebrook Jewlery really is all that and a bag of chips. My fiancé found a ring he love made of demascus steel. We ended up ordering him a size 10.5, when he tried it on initially, it was snug but he figured he could deal. Fast forward and we are 4 weeks away from the wedding. He tried it on again and it didn't fit! I contacted stonebrook right away to see if we could do a size exchange, even though it was past the 30 day mark. Customer service got back to me promptly and assured me it would not be a problem to do a size change. We are two weeks away from the wedding and just received the new size, it shipped super quick and it is a super awesome ring! We couldn't be happier! I can't wait for him to wear it on our wedding day and forever and always! Thanks a billion!
  • M
    Matt Sent on 07/07/2017
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    Mason was extremely flexible in ensuring that my ring would arrive before my wedding. Quality is outstanding and I can't stop looking at the fine details of the ring. Beautiful product from a great craftsman.
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    Sean Sent on 06/12/2017
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    Ordered a custom wedding band from Stonebrook and it came out even better than we had hoped!

    They were super helpful and responsive throughout the process. Absolutely will go to them for any future jewelry needs.
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    Nicole Sent on 05/16/2017
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    Our ring got lost in transit. It made it as far as Memphis, but somehow couldn't make it the rest of the way (we live an hour from Memphis). Mason was wonderful about it -- as soon as I alerted him, he made a replacement ring and overnighted it to us on his dime, even though we don't need it for six more months.

    The quality is superb. The ring is everything my fiance wanted (and he's picky), and the price was really reasonable for the craftsmanship. I would definitely work with Mason again!
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    Sarah Sent on 05/03/2017
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    I ordered the damascus steel ring with the gold stripe on it, and wood inlay. Mason allowed me to change the type of wood, and choose what color gold I wanted. My fiance was in love with his ring. I came home and he was wearing it. He probably would still wear it if I didn't tell him the man usually waits till after they are married to wear their ring. I thought it would be bulkier than it actually is, but it came very light and not bulky at all. I am very happy with the purchase.
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    Jackson Sent on 01/27/2017
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    Please do yourselves a favor and check out Stonebrook! I had lost my original wedding ring and looked around for over a year for a replacement but didn't find anything that appealed to me. I was looking for something unusual, but not crazy. I found my perfect ring at Stonebrook. I LOVE it. It's incredibly comfortable and I constantly receive compliments on it!

    Stonebrook originally sent the wrong ring, but their customer service (thanks, Kelly!) is fantastic. They started on my ring ever before I was able to return the first one.

    Again, the ring is gorgeous and Stonebrook's customer service is exceptional.
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    Emily Sent on 01/05/2017
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    My fiance and I love the custom ring we got from Stonebrook Jewelry! Mason was very patient with us while we sorted through the many ideas we had. He was extremely helpful, thorough, and prompt in communication. The ring, even though it was customized, arrived very quickly. We are extremely happy with the design and quality! I would absolutely recommend Stonebrook Jewelry to anyone!
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    Amanda Sent on 03/11/2016
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    When my fiancé decided on a Damascus steel ring, we thought we had found the ring he wanted by designer Chris Ploof. The quote was $1200-$1300 for a plain acid finish damascus band. We both thought this was high for damascus steel so I looked around online and found Stonebrook Jewelry. They had a ton of variety, with a lot of customization options for much less money than what we had previously seen.

    His ring was custom made, mirror polish damascus steel with 2 rose gold inlays. He has big hands and wanted a thicker than normal band. We went with 10 mm and Stonebrook didn't charge a dime extra to make the wider band, while other places charged around $100 per each extra mm.

    There had been a promotion online and we just missed it when we ordered, so we emailed customer service and they generously offered to honor the promotion for us! That saved us another $60.

    Communication was clear and very fast. They were both professional and friendly during all of our interactions.

    The ring was ordered February 25th, shipped by the end of the next week and we received it 3 days after it shipped.

    When I first saw the ring, I was speechless. It was even more beautiful than I imagined it would be. It was 100 times nicer than I expected. The pictures online do very little justice to their bands. The craftsmanship is wonderful. His band is heavy and sturdy and the details are perfect. The company also offers free lifetime service on their bands. It's great to buy from a company that stands behind their products like that.

    I was nervous about making such an important purchase over a website but I'm so glad that we did. Not only did we save around $600, but the ring is SO much nicer than what we almost went with. It was a fantastic experience and we're both really happy with our decision. My fiancé loves his ring and we've gotten so many compliments on it. I plan to purchase another band for him in the future from Stonebrook for our 5 year anniversary.
  • D'Lisa
    D'lisa Sent on 05/01/2015
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    Mason was amazing! He worked with me to custom make a ring for my fiance, and we both love it! The quality if work was absolutely flawless, and I love knowing that the ring is as unique as my Mr is!
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    Meclina Sent on 08/20/2014
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    My Husband and I are in Love with these rings! They are beautiful and fit like we have been wearing them all our lives.

    They were beyond helpful, answered all my questions very quickly and the rings showed up 1 week before we thought we'd be able to get them! The cost was also very affordable and each ring is custom forged and one of a kind.

    So Happy! Will recommend to everyone!
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    Chelsea Sent on 11/24/2017
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    There's a certain level of stress that comes with ordering something as significant as a wedding band online. I am 100% pleased to say we picked the right vendor. Not only is the ring super cool, lightweight and comfortable (we got the Black Zirconium Ring Traditional Style Band with Blue Center Inlay), the customer service is OUTSTANDING. Due to a sizing mishap on our end we initially ordered the wrong size. I reached out to the Stonebrook team and they assured me we would still receive the replacement on time for our wedding. I had to contact them a few times throughout the process and received prompt and helpful responses each time. Highly recommend!
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    Jessica Sent on 05/05/2017
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    My fiance looked over many different options for his ring and finally found an awesome option at Stonebrook Jewelry's etsy shop. He sent me the link and I purchased the ring. The communication with the company was fast and easy. The delivery was sooner than expected and was of great quality.
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    Eric Sent on 02/13/2018
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    Revolution is a stellar alternative if you're looking for something completely unique. My experience with them involved a couple of back and forths, but I'm a very happy customer in the end. I ordered my damascus ring in the wrong size initially (completely my fault), and they worked with me to sort it out. When my second ring ended up having some rough edges, they again worked with me to make it right, without giving me any hassle or run around whatsoever. They were great to work with and made the process very stress-free. Some may look at the price and feel it's too much, but it's important to keep in mind that you are getting a high-quality ring, with a lifetime warranty, from a business that will work with you to make sure you are happy with your final product.
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    Kristina Sent on 05/03/2017
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    I ordered the Damascus steel wedding band with rose gold mokume inlay and I can't even begin to describe how beautiful this ring is in person. It looks just like the pictures, except even more gorgeous. My fiance is absolutely thrilled with it and everyone we have shown it to is blown away by the beauty and craftsmanship. The seller was extremely kind and helpful. This is the perfect ring for my fiance and I am so glad we found it!
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    Jessie Sent on 08/09/2012
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    Mason from Stonebrook Jewelry made a custom wedding band for my husband. He has a range of great pieces on his Esty shop (http://www.etsy.com/shop/StonebrookJewelry) but we wanted something that would match my antique engagement ring. He was very flexible in trying a new design and working with both rose gold and titanium. When things took longer than expected, he emailed us to let us know and then provided free overnight shipping via FedEx to ensure that we got the ring on time. If you want a custom band, he's your man.
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    User2640599 Sent on 06/09/2016
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    WHEW!!!!! We really cut our timing close on the grooms ring. We were able to pay a little extra for quicker service and the ring arrived before the due date...Great job on the ring as well.
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    Janess Sent on 08/08/2017
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    I ordered my Damascus ring for the groom and it was delivered yesterday. Even though it is beautiful, it doesn't look like the picture with the two tone colors. They were very responsive and delivered early. I would use them again.
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    Roxanne Sent on 02/17/2016
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    Long story short, I'm not impressed by their customer service. Rings are lovely. Scratch easily but are lovely. We paid to have a new ring made because the size was wrong (our fault, not theirs). We had just over a month for the new ring to be made and delivered and were assure this was not an issue.
    Didn't hear from them for weeks, contacted them and was again assure all is well and tracking info would be sent ASAP.
    I live in Canada. They are in Utah. I needed the ring on a Friday they sent it regular USPS on the Tuesday afternoon prior. The tracking info sent was incorrect. Needless to say, we didn't have the proper ring when we got married.
    We wouldn't have cared in the slightest had they let us know there was an issue and it wouldn't make it on time. They didn't say a peep. So the day we are leaving for our destination wedding we are scrambling to figure out what we are going to use.
    Honesty. Had they just been honest and upfront, I wouldn't be writing this review telling everyone I wouldn't have ordered from them (nor will I ever again) based on this experience.
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    Coby Sent on 08/04/2020
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    Sizing scam

    Got my finger sized before my wife ordered the ring and after it arrived the size was way too big. The ring she got me was pricey and only way you can get it resized is with a 20% of purchase fee. Nice looking ring though a little counter intuitive that the more money you spend the more you have to pay for service. I wouldn’t recommend
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    B C Sent on 11/24/2019
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      1 out of 5 rating

    Quality doesn’t reflect the price

    I purchased my husbands ring over 2 years ago and from the picture online it was unique and he and I liked the green trim inside the ring. Mind you hasn’t been very long and the green is completely gone and it looks hideous now. I included a picture. Does that look green to you? Not only is the ring not that great for how much I paid for a men’s ring but the customer service was a pain in the rear and I wish I went elsewhere. My husband loves it but I don’t and the ring isn’t worth how much I paid for it. I could’ve gotten an expensive looking ring for a fraction for what I paid for this one. Absolutely don’t recommend this place!!!
  • C
    Chelsey Sent on 07/13/2018
    0.5 out of 5 rating
    • Quality of service
      0.5 out of 5 rating
    • Average response time
      0.5 out of 5 rating
    • Professionalism
      0.5 out of 5 rating
    • Value
      0.5 out of 5 rating
    • Flexibility
      0.5 out of 5 rating
    If I could rate 0 I would. This company has been the worst to deal with. Over 20 emails back and forth and still not resolved. I got my fiancé the red baseball stitched ring and 2 days after wear it had faded. So, I contacted the company because they have warranty. They tell me they can’t send a new ring but I can send mine back and have it redone. Ok whatever. So we agree to have it overnighted to and from because it’s my husbands wedding band, and if the ring had been coated right the first time I wouldn’t have to send it off. Cody W. (Stonebrook supervisor) told me that I would send the ring and “it would only take a day or two to fix it” (stated directly from the email). So everything was fine (regardless of the no coating on the stitches) till I didn’t receive anything showing that they had gotten the ring. So I check tracking and it had been delivered. Contact Stonebrook and find out the next day over 24 hours and a 2nd email due to no response.. that the ring was picked up at the post office, but it was too late for them to start on the ring so I can’t have it for another 6 DAYS. So, I will be without a ring for 9 days total if it’s here by then.. glad we overnighted. The worst company. I would never buy again and I warn anyone else not to either. They do not stand behind their word or products.
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