Stacey's Bridal Reviews
Reviews
We're all about trust. Our community relies on honest reviews to help you make those big decisions with ease.
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![Samantha]()
Samantha Sent on 06/18/2023The perfect dress!
After a somewhat exhausting day looking for a dress in the DM area Chloe was able to find me the perfect dress on the first try. Had a great experience here, and also found a veil as well. Had my alterations done here which was a breeze and they also were very accomodating with pick up due to an impending snow storm! Definitely recommend! -
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![Allison]()
Allison Sent on 09/11/2016I made the mistake of not trying on my dress until a week before the wedding. Stacey's did a great job at fixing my mistake and tailoring it with only a week left! -
![User1493963]()
User1493963 Sent on 10/18/2013Stacey's was an amazing place to get my dress and bridemaid dresses. It was just like being on the TV show. They asked me what kind of a wedding atmosphere I was wanting and how I wanted to feel in my dress. I tried on several styles and ended up walking out that same day with my one of a kind designer dress! They also gave a discount on my bridesmaid dresses. -
![Tricia]()
Tricia Sent on 10/02/2022Worst Experience of the entire wedding
Stacey's Bridal was by far the most stressful aspect of my wedding. The store has come under new ownership in the last few months, and not for the better. In my experience, Cassie demonstrated a lack of soft-skills needed to successfully run a customer-centric business by pressuring me to buy a dress twice my budget, then pocketing $300 of it after agreeing to use the money I had given her towards a dress for in-store credit. Because of this, I was unable to afford a veil, and unable to afford alterations to have the dress hemmed. She told me that was my problem, and justified the large tip she gave herself because she "has overhead costs." More details: in my initial try-on, she wouldn't let me try on a dress because "you can't afford it. Sorry. just being honest". pressured me into buying a dress I didn't love that was twice my budget, and when I told her I didn't want to buy today because I had another appointment elsewhere, she told me I wouldn't be able to afford their dresses, so I should just buy from her. This is not the place for the budget-consious bride, or anyone who regardless of budget prioritzes customer service. I am not immune to the fact that the point of a business is to make money, but it should be passively by word of mouth after treating your customers with respect, and not through manipulating me into thinking you're my only option, and not standing by your word after agreeing to in-store credit. Saving grace: The small amount of staff she had inherited from the old owner were all very kind. They were trying to get me to apply for a job since they are currently understaffed, but as you can probably imagine I have no interest in working for a woman who treated me so poorly as a customer. -
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![Deanna]()
Deanna Sent on 09/01/2023Horrendous
Just a snippet. Terrible customer service and communication. They ordered the wrong color bridesmaid dresses and tried resolving the issue by supplying vests and ties to match the new color. Never mentioning a cost or return date if the items. Only to be harassed my entire honeymoon for the return of the items all while knowing none of our groomsmen were from the area. Then to be threatened with her lawyer because items weren’t back even though we told her we were in Florida. 0/10 would never recommend. -
![Dawn]()
Dawn Sent on 02/23/2021Bra Buyer Beware!
Buyer Beware - I had gone to Stacey's for a professional bra fitting (not a wedding gown). I had weight loss surgery in October 2020 and my weight had stabilized but I needed new bras. I was helped by someone who suggested I was now a 34DD "pushing an E". That is bigger than I have ever been when my size seemed smaller than I've been since high school in the cup. We tried several bras, net/net she said regarding the last 2 "those look very good, this is how a bra is supposed to fit." I bought them both for a total of $85. When they didn't work out, 1 cut my arm, 1 looked like it could fit someone 4 times my size, I called Stacey's to see about an exchange. I waited on hold for 22 minutes. Called back and was told to come into the store. No apology was issued and the owner (Stacey) said that they don't do returns only alterations. These bras were a horrible fit all the way around - no alteration would have made this right. Mind you, these are store brands not custom made bras. It was alterations or nothing from Stacey's standpoint. Zero attempt to make this right besides me alter the store brand bras. Who does that for store brand bras? I told her to just donate the bras since they were of no use to me. I then emailed her to fix the issue. She didn't respond for 2 days because she indicated she was too upset to respond. I sent a 2nd email providing my phone to call to resolve the issue. She responded very rudely via email. Net/net if you are looking for customer service, this is NOT your place. You can easily be fit and serviced at SOMA, Von Maur, or Victoria's Secret by companies that stand by their product and put the customer first. Very sad review to post considering my mother has done mastectomy business there for 25 years. I tried 4 different emails to resolve this matter before posting. Stacey wants to stick to her "No refund" stance and not provide me a store credit to choose something that fits and doesn't cut my arm. Hard to imagine how you'd be treated if you crossed her path unhappy about a wedding dress. Buyer beware!!! -
![Kayla]()
Kayla Sent on 05/15/2019Terrible Experience
I would never recommend Stacey's Bridal to anyone. My first experience picking out my dress was fine but the lady that helped with that quit. Each time I went for a fitting or needed help there was mass confusion. It took over a month to get prices on tuxes. I called multiple times and was told it was being looked into. Finally, I just went with someone else that had outstanding customer service. I was called three times to set up an alteration appointment that I had already set up. The day of my wedding my Matron of Honor's zipper was stuck. I got married in Aruba so I had my cousin that was in Iowa reach out to Stacey's Bridal to have them Facetime with solutions. They were extremely rude and not helpful. They just kept saying it's so easy to fix.... but it wasn't. There was a defect in the zipper. I ended the call with I'll reach out when I get back to Iowa because I expect my money back then in a very rude/snarky tone I heard I doubt that's gonna happen. Luckily a very nice seamstress that was at the resort helped my Matron of Honor with a workaround so she was able to wear the dress..... but only for a few hours before the whole zipper ripped out. -
Jennifer Sent on 11/28/2017If you value your special day, go else where! I am currently in a feud with Stacey's because I was sold a cheap dress that fell apart 3 days before my wedding day which she is claiming I sabotaged on purpose! Go to David's Bridal or make your own dress, it would be better and stronger than their crap!
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