Sonesta Resort Hilton Head Island Reviews
Sonesta Resort Hilton Head Island
Hilton Head Island, SCReviews
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Quality of service 4.9 out of 5 rating4.9
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Average response time 4.9 out of 5 rating4.9
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Professionalism 4.9 out of 5 rating4.9
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Value 4.8 out of 5 rating4.8
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Flexibility 4.9 out of 5 rating4.9
Awards
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Featured
Morgan Sent on 11/26/20235 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Best Choice We Made!
Sonesta Resort was the best choice we made for our wedding! We are from Upstate New York and picked a handful of venues to tour on a quick trip. We toured Sonesta and 2 other venues in Hilton Head Island, and Sonesta was hands down the best. The scenery, location, and price were amazing! But that is not the reason we booked with them. The sales manager Delaney was the kindest, most dedicated, and fun person to work with! She made sure that we had everything we needed! I am gluten free, as were several of our guests, and Delaney ensure that almost all of the food was made gluten free or had a gluten free option. We also needed easels, reserved signs, and random items we thought we be an extra charge and were free. Sonesta goes above and beyond, 5 stars is truly not enough for the service we got!
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+12 photos
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Margi Sent on 01/15/20255 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Accommodating & Great Service
Everyone I worked with at Sonesta was absolutely amazing from Delaney, the catering event manager to Immie, their director of food and beverage. Everything went off without a hitch during the ceremony. Immie made three cocktails in batched portions for me and they tasted exactly as they should. Dinner was next-level (not your typical wedding food). they even allowed me to use their conference rooms as storage for decorations before and after the reception dropping things off the day before and picking things up the day after. I highly recommend the Beach Pavilion at Sonesta for a picture perfect wedding! Thank you to the entire Sonesta team for an amazing night 😊-
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+11 photos
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Kelly Sent on 09/28/20235 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Stunning Sonesta!
Our wedding day at Sonesta Resort in Hilton Head was nothing short of perfection, thanks in large part to Delaney, the incredible venue, and catering team. From the moment we set foot on the property, we knew we had found the ideal place to celebrate our special day.
The venue itself is a slice of paradise. The greenery, fountains, and the breathtaking ocean views, provided the perfect backdrop for our ceremony and reception.
The catering team at Sonesta Resort deserves special recognition for their outstanding service. From the tasting session to the reception dinner, the food was nothing less than sensational. Our guests raved about the quality and presentation of the dishes, and many said it was the best wedding meal they had ever experienced.
What truly sets Sonesta Resort apart, however, is their dedicated and accommodating staff. The wedding planning process was made seamless by Delaney, who guided us every step of the way and ensured that our vision became a reality. On the big day, the entire team went above and beyond to ensure everything ran smoothly. They were responsive, flexible, and attentive to every detail, making us feel like royalty.
We can't thank Sonesta Resort enough for providing us with the wedding of our dreams. If you're searching for a stunning venue with a top-notch catering team and exceptional service, look no further than Sonesta Resort in Hilton Head. They exceeded our expectations in every way possible, and we are forever grateful for the memories they helped us create.-
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+4 photos
Sonesta Resort Hilton Head Island's reply:
Thank you so much for taking time to share your feedback, Kelly! You were an absolute stunner in both dresses, even outshining your disco ball display!! We wish you & Nate many years of dancing the night away together and can't wait to have y'all back for your anniversary at our soon-to-be freshly renovated resort. Thank you for letting us host your dream day! -
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Rachel Sent on 07/06/20235 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
My dream wedding!
We had our perfect dream wedding at Sonesta! Delaney and her team at Sonesta are amazing! My husband and I are so happy with how everything turned out. Delaney was so helpful during the entire process by answering any questions I had and going above and beyond for us. The staff was so attentive to us and our guests during the reception. The bartenders were great and so nice. The food was DELICIOUS! Everyone we have spoken to has told us that the team at Sonesta was so helpful and attentive during the wedding and it was one of the best they’ve ever been to. I am so grateful for Delaney and her team for giving us our dream wedding. Thank you!Sonesta Resort Hilton Head Island's reply:
You were both so fun to work with! Our team enjoyed celebrating y'all and watching the two of you celebrate the night. Thank you for the kind feedback and trusting us with your special day! -
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Ron B. Sent on 06/23/20235 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Beach wedding
Delaney did a great job, over and above. The staff (Lenox,Michael and crew) were awesome, on top of everything and nice people. Food was excellent. Could not ask for a better group of people.Sonesta Resort Hilton Head Island's reply:
We're so blessed to have such a great staff! Thank you for the positive feedback, we loved getting to take part in the fun! -
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Cassandra Sent on 06/22/20235 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Excellent experience
Everything was wonderful, including the day of coordinator, Delaney. She was there from the beginning to the end and helped everything run very smoothly. The ceremony was on the beach, which was beautiful and the reception was in the pavilion. The food was very tasty. Everyone of our friends and families had a great time.-
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+6 photos
Sonesta Resort Hilton Head Island's reply:
You are an absolute doll! I loved every second of working together and helping make the day memorable! Best wishes to you both. -
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Ashley Sent on 04/12/20235 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Beautiful Resort & Amazing Event Coordinator
We recently got married on the beach and had our reception at the Sonesta Beachfront Pavilion! Everything was PERFECT. We worked with the event coordinator, Delaney, who was PHENOMENAL! She was so easy to work with and very responsive to all our questions and needs. Our wedding was everything we dreamed of, thanks to Delaney and the entire Sonesta crew. The food and beverages were delicious! We loved the pavilion area - and also liked that it can be closed in with clear sides incase the weather doesn’t cooperate. They also have a cozy fireplace and heaters in the pavilion. We also had our Welcome Party at the Sea Crest terrace and farewell breakfast in the Savanna ballroom, both in the resort! Our guests loved the beach, pool and events all at the Sonesta! Would highly recommend the Sonesta Resort & Delaney! Our wedding was everything we dreamed of (& more!!) thanks to them! -
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Laura Sent on 01/03/20235 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Exceptional service
Thank you to the entire staff of the Sonesta in making my daughters wedding a day to remember. The food was top notch as was the staff. Special thanks to Delaney Schneider, events coordinator at the Sonesta. She jumped in and went above and beyond for us. Our wedding planner that we hired (Sarah Wright of Everlasting Events) totally dropped the ball from set up, to organizing to table coordination. Delaney even ran back to the room to get my daughter bouquet that our planners staff forgot. I was shocked when I saw the centerpieces that our planner placed on the tables. They looked like dollar store quality and did not contain vases with filled shells. Delaney brought it to our planners attention. Delaney picked up on our distress of our event planner and did what she could to ensure we had a wonderful event. I highly recommend the staff of Sonesta and you can count on Delaney Schneider to ensure you will have a wonderful event. -
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Shaina Sent on 06/26/20225 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Beautiful Venue with Helpful Staff
Our wedding took place at the Shipyard Beach Club with catering and event support from the Sonesta Resort. Venue is spacious and clean with fabulous oceanfront location. Courteous and professional staff -
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Sophia Sent on 04/11/20225 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The Sonesta Team is Incredible
We had our wedding of 160 guests at Sonesta on the pavilion and they helped execute it seamlessly!! Truly professionals in every sense of the word. Delaney is the point of contact for all things weddings at Sonesta and she helped me SO MUCH. Their team is helpful, attentive, and very willing to help your wedding dreams come to life. Highly recommend.-
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+2 photos
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Laura Sent on 12/13/20215 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Great Venue
My husband and I looked at a lot of venues in Hilton Head. Once we toured the Sonesta Pavilion, we knew it was the location. We had our ceremony on the beach and Reception on the pavilion. It was second week of December and the weather stood out for us. Andrew managed our event and put out all of the fires that occurred the day of, with ease. Best part of it all, people RAVED about the food after!-
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+7 photos
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Katrina Sent on 10/24/20215 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Amazing experience!
Such an amazing venue with wonderful staff. Andrew and Theresa are so easy to work with!!! -
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Emily Sent on 10/12/20215 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The Perfect Wedding Bundle!
We rolled the dice and booked the Sonesta as our wedding venue without ever seeing it, and I am so glad we did! We booked for October at the Pavillion to have access to the beach with the additional insurance of our ceremony happening rain or shine. October had wonderful weather and the venue was beautiful and spacious for us and our guests! The catering is provided by the resort's staff, and it was absolutely delicious!! (The next day us and our guests all raved about the food being incredible!) Theresa had everything handled and wasn't above jumping in to help serve meals and direct the wedding party to keep things moving. She's a busy woman during wedding season but still managed to make us feel like we were the center of her attention leading up to the big day by handling all our issues and questions effortlessly. The rest of the hotel staff is fun, friendly, and will make you sad when the time comes to leave. 10/10 recommend!! -
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Nicole Sent on 09/29/20215 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Beautiful Day
We just had our wedding at the Sonesta, we have been working with Theresa for almost two years, we had to push back our wedding due to COVID and she helped get everything moved and made sure there was no stress and nothing to worry about. She was on top of everything and helped out with every aspect and was so thorough and detailed. I could not of made it to my wedding day with out her. She was such a pleasure to work and brought my dream wedding to life! -
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Caelan Sent on 11/09/20205 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Our best decision yet!
We had such an amazing experience at Sonesta! The venue itself is beautiful and the staff is amazing! Everybody is so ready and willing to help. Theresa was always available for us throughout the entire process. The packages they offered allow lot of room for customization. We are still receiving compliments about the food. Our guests say it was the best food they have ever had at a wedding! Everything ran so smoothly and we had the perfect wedding day!-
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+9 photos
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Meaghan Sent on 02/19/20205 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The best venue
I can not say enough how much I loved Sonesta as our venue. While touring venues on HHI we were blown away by how nice the staff was at Sonesta. We got this same feedback from multiple guests. The Pavillon was the perfect size for our wedding and was just magical. Theresa was PHENOMENAL to help us plan. I can not recommend this venue enough -
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Chloe Sent on 06/02/20195 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Amazing Experience
Definitely recommend!!! The Sonesta was absolutely good to me! Especially Samantha, the catering sales manager. She had me from the first email. She took care of everything. I’m military and was very scared about trying to find something while I’m in Germany but she made everything easy. Wedding package came with a suite and even the suite blew me away. The hotel was gorgeous and the beach ceremony was beautiful. Price was even perfect and they worked with me through it all. If you want your dream wedding the Sonesta will make sure it’s done. They will work with you regarding any concerns you have! If I could give a 10 star rating I would!-
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+7 photos
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Shanita Sent on 05/13/20195 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The food was amazing
Room service made our honeymoon night the best ever.. The amenities were so beautiful... And the pool was very calm and relaxing... -
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Alyssa Sent on 11/03/20185 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Amazing experience
Planning has been a breeze!! Theresa is such a big help! -
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Sara Sent on 10/25/20185 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
One of the best wedding venues in Hilton Head!
My husband and I could not be more thrilled with how our recent October wedding went at the Sonesta. We spent a LOT of time researching and visiting venues once we knew we were going to do it in Hilton Head. Sonesta was the CLEAR standout - in part because of the incredible scenery, and in other part because of the cost. We were going for a simple and classic vibe, and the scenery at the Sonesta is just perfect between the beach, the pond and fountain, and the resort overall. We did our ceremony out on the lawn and our reception in the Pavilion. What we loved about the Sonesta was that if it rained, we could still have our wedding in the Pavilion, and could avoid doing anything in a ballroom.
We worked mostly with Theresa Anthony and she is absolutely fabulous. She was always up front with us and so excited at the prospect of working with us. We knew we were in the best hands with Theresa.
On top of all this, the food is incredible. We had such a hard time making decisions at our tasting because everything was so good and they have so many incredible options.
We so look forward to going back to the Sonesta for our anniversary! -
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Sara Sent on 09/13/20185 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Theresa and the entire staff at Sonesta are amazing. Welcoming and professional, your wedding will be in good hands with this team! I would highly recommend them to any bride looking for quality for a great price and an amazing setting! -
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Jordan Sent on 09/12/20185 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The Sonesta Resort was the BEST decision we made of the entire wedding! As soon as we stepped foot on their property, it was a done deal for us. The entire resort is so well maintained and beautiful, it was the perfect background for our wedding. Every photo from our first-look, ceremony and reception is just flawless with Sonesta surroundings in the back. From my initial inquiry they were so responsive and wonderful. We worked with Samantha who was amazing from her first email! I emailed her weekly with long lists of questions and we always responded same-day and answered every single one. She answered my next questions before I even asked them. Her execution on wedding day was flawless, as was the entire hotel! Everyone from the door men to the front desk to housekeeping was SO accommodating and nice. Every employee that passed me greeted me as "bride" and congratulated us the entire weekend. Other than how beautiful the pavilion was, the biggest compliment we received from our guests was on the food! OMG the food! Our guests just kept repeating "Hands down the best wedding food I've ever had" - and it truly was amazing. I could not have asked anything more of the Sonesta and their staff. The value for this place is unparalleled. -
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Kate Sent on 07/17/20185 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Honestly, our wedding at the Sonesta couldn't have been more perfect! From the moment we arrived until we packed up the car to leave they made us feel special. Theresa was awesome from the start of planning, so I was sure everything would run smoothly, and of course it did. She was helpful every step of the way and took care of everything so I didn't have to worry. Our guests are still telling us how much they loved the food- lobster rolls are the best! Even though the pavilion is connected to the resort you still feel like it's private. And for those guests that stayed at the resort with us, they loved it. There isn't anything bad I can say about the Sonesta! Thank you Theresa and the rest of the staff for the most fun/relaxing and beautiful wedding! -
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Laura Sent on 12/07/20175 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Our daughter held hOur family’s experience with the Sonesta was perfect. And I don’t mean the kind of perfect that meets expectations, where everybody walks away saying, “Well, that was nice.” The Sonesta was the kind of perfect that has our GUESTS writing thank you notes to US for choosing that venue.
Theresa Anthony was a genius at guiding the planning of our event. She was available for questions via telephone and email, and responded quickly to any questions we asked. Every detail was executed seamlessly. I would not hesitate to put any event in her hands.
The venue was the ideal setting for our families and friends as well. The quality of the guest rooms is what you would expect from a true resort – well-stocked, exceptionally clean, and up-to-date. Because it is centrally located, guests had a great opportunity to easily explore the island.
The food. I need to tell you about the food. Because we decided on a morning wedding (10:30), the reception was a glorious brunch. The quality of the food and the courtesy of the servers was far above expectations.
The Sonesta provided us with a beautiful setting, great common areas to gather, high quality food and beverages, at a very reasonable price. -
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Annabel Sent on 10/15/20175 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The sonesta was the perfect venue for our wedding and wedding rehearsal dinner. Theresa Anthony is lovely and responsive and made the wedding planning process easy! We did not have a planner, nor did we need one thanks to Theresa. The pavilion was a beautiful location for our reception, and it was a blast! The sonesta was flexible and we were able to turn our wedding vision into reality. -
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Jaime Sent on 06/23/20175 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The Sonesta has such a special place in my heart. It was the venue of my dreams, and my wedding day was literally the most magical day of my life. My husband and I were actually a Hurricane Matthew couple--we were supposed to originally get married back in October 2016 at a completely different venue in Hilton Head! I almost think the hurricane was doing us a favor, because after we had to cancel, I had the opportunity to switch to the Sonesta (which had been my dream venue since Day 1, but had been unavailable for our October date). The other venue had left me feeling disappointed throughout the entire process, so when we made the decision to switch to the Sonesta, it was like a breath of fresh air.
We worked with Kristen, who is extremely professional, kind, and efficient. She responded to emails promptly, and was there for us all throughout the rehearsal and wedding day process. She made everything flow smoothly, and we're very thankful for her help and assistance throughout the months!
The Sonesta is literally one of the most beautiful resorts I've been to. The grounds are stunningly gorgeous! We had both our ceremony and reception in the Pavilion, and the entire layout, setup, and lighting is downright dreamy. It was perfect weather on our wedding day, but even if it hadn't, it's still covered so you wouldn't ever have to worry about rain putting a damper on the day. The food and staff were top notch as well! My guests still can't stop raving about how beautiful and perfect everything was.
I don't see how any other wedding venue in Hilton Head could even compare to the Sonesta--it's one of a kind, and will hands down be the most beautiful location you can get for a dream wedding! -
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Tiffany Sent on 05/24/20175 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
My husband and I just got married this past weekend at the Sonesta and it couldn't have been more perfect! I've been in contact with the wedding planner Kristen Kobane from the Sonesta for almost a year and a half and she has been beyond amazing with everything. We are from Ohio so I was very stressed because I wasn't here to prepare for this special day myself... It was all thru emails and phone calls but she instantly replied to all of my questions and concerns in probably more than 500 emails lol. The staff was excellent, the food was excellent, the setting.... Just everything. It was just an amazing day from start to finish. I couldn't be happier with Kristen and the Sonesta and I would absolutely refer it to anyone. We can't thank you enough!!!
Mr and Mrs Larry & Tiffany Chilson
Kensington, Ohio
Married 5.20.17 -
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Craig Sent on 05/20/20175 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
We highly recommend Sonesta Resort as the ideal wedding venue. The resort has the perfect location by the beach, an absolutely professional, personable, detailed and flexible wedding specialist, and a fabulous chef. Additionally, the wedding specialist/resort has relationships with key vendors who all work seamlessly together. At the end of wedding, EVERY guest commented how it was one of the best weddings they had attended and loved the venue. Our daughter thought it was the fairy tale wedding she had dreamed of for years.
Disappointed with other venues, on a whim we arrived at Sonesta unannounced and unexpected on October 30, 2015. From the second our daughter walked into the expansive lobby of the Sonesta Resort, she had her WOW moment. Without an appointment, the resort Wedding Specialist, Theresa Anthony, welcomed us like we were old friends. Theresa worked closely with us over 18 months. She constantly took the weight of the event off our shoulders and eased our anxiety. She was an extremely good listener and seasoned expert providing excellent advice when needed. For the taste testing, we were served by the Chef and his staff. The food was five star quality and raved upon by all guests on the wedding day.
On the wedding day, Theresa ensured the pavilion was set-up beautifully and on time coordinating with the vendors and resort staff. Unfortunately, it rained all morning preventing set-up on the beach. Theresa calmly presented us various options. We decided to move the ceremony to the pavilion. The Sonesta staff accommodated the change with a beautiful layout. The point being that unexpected things will happen and Theresa along with the Sonesta staff proved they have the experience, demeanor, talent and flexibility to adjust to unexpected issues to still provide the dream wedding. We highly recommend you call and visit the Sonesta Resort if you are considering a beach venue in the Southeast.
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Christine Sent on 05/11/20175 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
From the moment I sent the initial email checking availability for our date, which my Daughter was not flexible on, our experience with the Sonesta was AMAZING. I would not have been able to get through any of it without Kristen Kilbane. She guided and advised EVERY STEP of the way and worked with us to accommodate our schedules since we were traveling in from out of town to see the Venue, have the food testing, review final details. She was VERY responsive when I had questions, and I had a lot of questions!! The Staff at the Sonesta could not have been nicer to us on EVERY visit, and we visited often. We stop in while we were in Town and have lunch at Heyward's. When we saw those same staff members the week of our Wedding, they remembered us! Some of our guests that traveled from all over the Country stayed at the Resort and enjoyed all of the amenities that the Sonesta has to offer. The Beach Pavilion is an incredible Venue and was exactly what we had envisioned for our Daughter's Wedding. Josh Lynch of Crush Entertainment transformed the space with lighting, fabric, and a crystal chandelier that made you feel like you were in the middle of a fairy tale. It was just PERFECT, there is not one single thing I would change. We had an After Party in the Savannah Room at the Sonesta and I am so glad that we did because the night went by so quickly, we just did not want it to end and knowing we still had 3 more hours was incredible!!! I only have one Daughter, but I have a Son....Just wish I could plan another event at the Sonesta...I would not look anywhere else on Hilton Head Island to hold a special event!! -
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Stephanie Sent on 03/12/20175 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Highly recommend
We changed to the Sonesta after the hurricane. Theresa went above and beyond to transfer over the event. She worked with the kitchens and staff and re-create (and improve!) the event from the original hotel. The location was beautiful, the food was delicious and the service was excellent. I think it turned out even better than it would have at the first venue.
Theresa made the planning easy and stress free despite changing the venue a month before the wedding. She also transferred over all of our guest details so they wouldn’t have to make a new reservation. Absolutely excellent, and would highly recommend -
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Tammy Sent on 02/13/20175 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
If you are looking for the perfect venue for your destination wedding, we strongly suggest the Sonesta Resort in Hilton Head. The facility is gorgeous, the staff is super responsive, and the food is incredible. We brought our family from upstate New York, Chicago, and Charlotte to attend the wedding. Kristen Kilbane, our wedding planner, did an amazing job not only planning our perfect wedding, but making sure every detail was covered on our wedding day. I can’t wait to go back and celebrate our anniversary with the entire crew. Thank you so very much for all you did. -
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Alison Sent on 11/20/20165 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
We had our wedding at the Sonesta last weekend. The resort really made our wedding weekend very special. Everyone on the staff was very friendly. We worked with Kristen Kilbane and she was amazing! We had never been to the Sonesta so we pretty much planned everything through email and phone calls. Kristen was always very responsive and answered any questions we had. She really made sure our weekend went smoothly and helped to make it as stress free as possible. I would definitely recommend having your wedding at the Sonesta. -
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Becky Sent on 11/19/20165 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Words cannot describe how absolutely wonderful our wedding was at Sonesta Resort. The friendly staff, scrumptious food, flawless service and stunning venue were out of this world. You cannot pick a more stunning setting and location on the water. My husband and I were blown away by how smoothly the weekend went between our rehearsal dinner, ceremony and reception. Like many other reviewers mention, Theresa Anthony is an absolute gem. She is incredibly responsive, professional, organized, and kind. She was so supportive and knowledgeable throughout the planning process. While the venue hosts multiple events in one weekend, the staff at Sonesta made my husband and I feel like we were the most important people of the weekend as well as all of our family and friends. They went out of their way to ensure that things went just right for everyone. I cannot say enough about Sonesta Resort.
We were out of town guests and we have family and friends planning future visits back at Sonesta already! Everything about our wedding weekend at Sonesta was absolutely PERFECT!! Thank you! -
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Nisha Sent on 10/25/20165 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I really do not even know where to start, except to say that if you are looking for a venue in Hilton Head for your wedding/event, do yourself a favor and book the Sonesta!!! :o) Theresa was our coordinator at the hotel and I am just at a loss of words to describe how AMAZINGLY GREAT she is!!! :o) I know they do multiple weddings a weekend during many weeks of the year, so for her to respond to emails within minutes most times was just incredible to me :o) She goes above and beyond to make sure you are happy, and boy were we happy with how everything turned out, so much to do with all of the great communication I had with her! :o) She is extremely professional, responsive and personable! :o)
As for the resort itself - it is BEAUTIFUL!!! :o) We had our Indian stage/Mandap set up on the lawn area behind the resort and it was just a STUNNING setting! :o) As for the rooms, they are all up to date and modern :o) I have a good number of friends who are quite picky about hotels and there was not a single person who did not rave about the hotel! :o) The staff was SO friendly and helpful!!!! :o) And while I expected we might have gotten special treatment, I was quite pleased to hear they treated all our family and friends WONDERFULLY!!! :o)
Overall, a GREAT place to have a wedding/event and also a GREAT hotel for your guests - would HIGHLY RECOMMEND!!!! :o) -
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Kari Sent on 09/19/20165 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Could not have asked for anything more!! Theresa at the Sonesta was outstanding along with all the staff at the resort. -
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Amanda Sent on 09/07/20165 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I can't say enough good things about the Sonesta HHI! We had our ceremony and reception at the Beach Pavilion and it was so beautiful and amazing. We worked with Theresa Anthony from beginning to end and she is seriously the BEST. I felt confident from the first meeting that she was on top of everything and she really worked to make sure the whole weekend went smoothly. All the staff at the Sonesta made us feel like royalty all weekend and were very friendly and sociable with our whole group. The resort is beautiful, the food and drinks are delicious and the service is top notch. Everything about our wedding at the Sonesta was PERFECT! -
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Allie Sent on 12/02/20155 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
We are having our wedding ceremony/reception at Sonesta Resort in Hilton Head, SC. We did our food tasting with Theresa Anthony and it was all amazing! The food is to die for and I absolutely cannot wait for our wedding here next October!! :) Everyone will be blown away with how delicious the food is and how beautiful the resort is! -
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Erin Sent on 10/16/20155 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
My husband and I enjoyed every minute of our time spent at the Sonesta. The service provided to both us and our guest while staying at the resort was exceptional.
The staff at the resort do everything they can to make the wedding experience top notch. From helping with details, accommodating guests, facilitating the wedding and food service, helping with vendors to making sure you as the guest getting married don't worry about a thing. This resort was highly recommended to me by multiple friends in Cincinnati and on the island. We were not disappointed one bit!!!! I would recommend it to anyone and plan to go back when in town visiting family.
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Megan Sent on 10/13/20155 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The Sonesta was the perfect venue for our wedding. We knew we wanted to get married in Hilton Head, but were unsure of exactly where. When we walked into the Sonesta, we knew it was meant for us. The recently renovated hotel is absolutely beautiful inside and out. We loved the outdoor pavilion, which is where we had our ceremony and cocktail hour. Our reception was held in the ballroom. David Leffew, our coordinator, was amazing! We were able to meet multiple times throughout the planning process and he was quick to answer my questions via email also. He definitely put my mind at ease with his incredibly talented staff. The weather didn't exactly cooperate with us, but David & Co. got us all to the rotunda swiftly and safely. I couldn't have asked for a better weekend. Thank you David for all of your hard work! We really appreciated it. -
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User2357606 Sent on 10/08/20155 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The venue and staff exceeded expectations for our day. The staff went above and beyond to make sure that every guest feel special. Great food that was selected around our likes. -
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Brandon Sent on 09/09/20155 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
We stayed here and had our wedding out on the beach pavilion. It was a fantastic time! -
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Liz Sent on 07/07/20155 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Theresa is simply the best! I couldn't imagine anyone better. If I had a question - she was there. If I needed reassurance - it was given before I could ask. The whole wedding was stress free and such a joy thanks to her and the Sonesta. We didn't have to worry about a thing. BEST experience ever! -
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Rachel Sent on 06/23/20155 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I couldn't have asked for a better experience! Working with Teresa Anthony made everything run completely smooth for an entire year leading up to the wedding. She was prompt in responding to emails and made planning a wedding 10+ hours away an easy & lovely experience! -
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Amanda Sent on 06/10/20155 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
David Leffew and the entire staff at Sonesta outdid themselves for our wedding day! We had a quick beach ceremony with reception just steps away at the outdoor beach pavilion. David worked with us from day one and was extremely helpful in the planning process, and did a wonderful job adapting to our more unconventional and informal style! We chose a more casual fare buffet menu of tacos/sliders/gourmet mac and cheese and everything was delicious! They were flexible in our requests, and the entire evening was perfect. -
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Dipal Sent on 04/27/20155 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Great service for a great price!! We had 4 wedding events in 2 days held at the Sonesta. It was such a great pleasure working with David Leffew & all the staff at Sonesta. They made it stress free for us.
The first day we walked into Sonesta we knew this was where we wanted our wedding and working with David made it easier to choose the Sonesta. Everytime I emailed or called him I would get a response within a few hours.
The venue is beautiful. Staff is very accommodating and easy to work with. The food is delicious! and Drinks even better. I think they deserve a 10 not a 5!! -
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Jessie Sent on 03/30/20155 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I don't even know where to begin. The Sonesta Resort and its fearless director of catering and sales--David Leffew--were amazing in executing our wedding and all of the little details that went along with it. I fully admit that we went slightly DIY crazy with the wedding decor (handmade centerpieces, table numbers, etc etc), but David gave us a room to put them in so we didn't have to cram it into our hotel room and then he made it magically come together on the day of.
We seriously feel like David is family at this point. He was warm, friendly, professional, and fun to work with. He gave us input on everything from schedule the day of to putting together a menu. Even though we are foodies we weren't really serious about the menu, but then we did the tasting and the were so excited about the phenomenal and delicious choices for our guests (again engineered by David).
I think one of the most critical points of the process that illustrates just how amazing David and his staff are, the weather the day before the wedding was pretty bad and the morning of was pretty dismal as well and the ceremony was at 4:30pm--on the beach. We were prepared to make a call to move the wedding under the Pavilion around noon but David pushed the call to 2pm and suddenly the sun came out and it warmed up to 70+ degrees. The groom was outside with David and they decided to go with the ceremony on the beach and it was gorgeous.
Needless to say, our wedding was awesome and we had a worry-free blast at it because of David's planning!! -
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User1951540 Sent on 12/04/20145 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The staff at the Sonesta provided the accommodations for out of town guests. They worked with me to provide a very reasonable and affordable group rate to all guests coming for my son's engagement party. We all also really enjoyed the lobby bar area both nights for cocktails and after party drinks. -
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Andrew Sent on 10/30/20145 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Sonesta and the people that work there are incredible. This resort not only has beautiful rooms, it also has a great restaurant, great small bar, excellent workers, and truly helped to make the wedding the best day of our lives. When I look back on this experience it will be with joy and total admiration for all that Sonesta offers. My wife and I could not have dreamed of everything being as perfect as it was. Thank you SO MUCH FOR EVERYTHING YOU DO! -
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Janie Sent on 10/18/20145 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The venue location and services were outstanding. There were a few glitches along the way, but the the management was very responsive to our concerns. It was exceptionally pleasant working with the event manager for our event. Hats off to Sonesta! -
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Hilary Sent on 10/14/20145 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Our wedding coordinator Melissa Crump was amazing. She met our every need and made our wedding memorable along with Sonesta staff.
Thank you, Hilary -
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Nicole Sent on 10/13/20145 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Not only was it a beautiful place fir the wedding but Theresa was amazing! ! -
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Richard Sent on 10/08/20145 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
We held a beach wedding followed by reception at the Pavilion. The setting is spectacular, with the dunes, beach and ocean on one side and beautifully landscaped park-like grounds, including pond/lagoon, pool and hotel, on the other. Therese Anthony coordinated and managed all aspects of our event with a calm confidence born of many years of experience. She ran the rehearsal the night before, and she was on site before and throughout the reception to interface with the band, the florist, the photographer and videographer, and of course the caterer and bar staff. There were no surprises. Our event could not have run more smoothly. The food was fantastic. The table settings were elegant and classy.
The venue, the food, the service, and the coordination by Theresa were all superb. Ours was a magical event, and I give the Sonesta the highest evaluation and recommendation possible. -
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Lisa Sent on 10/07/20145 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Sonesta did a wonderful job with our wedding. All the staff was wonderful and everything seemed so effortless for them. Theresa who runs catering/events was beyond belief. She kept everything running smoothly and never had us worry about anything. The Sonesta has a gold mine in the staff, they were friendly and genuine from the greeters/reception desk to housekeeping. As a family we were so thrilled as wasvour guest that I think we have a lifetime vacation destination in the Sonesta Hilton Head Island. -
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Lindsey Sent on 10/06/20145 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
There are not enough superlatives to describe our experience with the Sonesta. The venue was perfect for our vision of a beach wedding. Every staff member - server, valet, bartender, and housekeeper - demonstrated an extraordinary level of customer service far beyond our expectations. Our banquet manager, David Leflew, anticipated our every need. Countless emails and phone calls from the date we booked in April until we arrived for the wedding were responded to immediately and thoroughly and ALWAYS with a "can do" attitude. When it began to rain on our beautiful outdoor cocktail area, the staff had everything moved under roof in a matter of minutes. Our request for a special champagne bar at our reception was executed more spectacularly than we could have envisioned. Our guests absolutely loved the hotel, the rooms, the service, the food, and most importantly, the wonderful wedding ceremony and reception setting. We were totally and completely DELIGHTED. -
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Peggi Sent on 10/06/20145 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The Sonesta staff service was absolutely incredible. As a first-time mother-of-the-bride, it is hard to say enough about the guidance given to me by Theresa and her staff to plan and carry off a perfect wedding. When the thunderstorm hit just as we were arriving, our outdoor wedding was seamlessly transformed into an indoor one without missing a beat.
The food got rave reviews from all of our guests and the Beach Club was a perfect venue. Thank you so very much for memories we will always cherish. -
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Ashley Sent on 10/06/20145 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Sonesta Resort is the most romantic and prettiest place you could get married! We had an outside wedding and it actually stormed really bad that afternoon and David and his staff took care of everything by moving it under the Pavillion. I didn't have to worry about a thing. I had so many compliments on the food and venue and my pictures turned out so well! The backdrop of this resort was like something you would see on a postcard. I give David and his staff 5 stars for making it the BEST DAY OF MY LIFE! -
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Melissa Sent on 10/06/20145 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Everything was so amazing and beautiful. The food was out of this world and the staff was amazing. Couldn't have imagined it any more perfect. -
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Natalie Sent on 05/22/20145 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The Sonesta Resort on Hilton Head Island, SC was the ideal place to have our wedding in the spring. From the moment we chose the resort, Kristen (catering manager) worked with us to create our vision with the food. The venue spoke for itself on the sunny Saturday we got married and the staff was on hand for anything that occurred. The food was delicious and the bar was stocked! We highly recommend a wedding at the Beach Pavilion at the Sonesta Resort. -
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User1617176 Sent on 05/13/20145 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The Sonesta Resort on Hilton Head Island is a beautiful property. The staff was absolutely fabulous at all points of our planning and stay. Working with the catering team in place now was wonderful. We had regular contact, and frequent updates. They were proactive in communications directly with my outside vendors. Everyone was extremely well coordinated with very little effort on my part. On the day of the event, I was ecstatic with the level of service, professionalism, and execution of my vision. The team at the Sonesta treated me and my groom to a fairy tale day, flawlessly solving minor issues to which I was never even aware. The food was exceptional, from cocktail hour to fourth course. And we had the luxury of staying at the hotel for an additional week afterwards, which I can honestly say, I have never been so well taken care of at a Resort. -
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User1678652 Sent on 05/07/20145 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
We could not have asked for a better coordinator than Kristin. We hired an event planner but would tell anyone doing an event that Kristin would have been more than enough. She responded quickly and with answers to all my concerns. She was so visible the day of the event she calmed all of us with her professionalism (although I never did know how she walks all day in those heels). Bravo to the Sonesta for hiring such wonderful people. What an upgrade from The Crowne Plaza,! The chef outdid himself and our wedding planner, Jen Leiti was superb! -
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Mary Sent on 01/18/20135 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Kathryn Unangst & her catering team of Kristen & Jammie were amazing!! They did a superb job in making my wedding absolutely perfect.! My husband & family were so happy with the outstanding service & care that the entire hotel provided. Everyone was so helpful - from the front desk to the housekeepers to the servers in the restaurants. And we love the many cultures of the workers especially the Jamaicans. I even ordered pretty candles from the nice ladies in the gift shop to use on my tables. All at a reasonable price. Kathyrn always made time for my millions of questions every time I called & adapted to the increase in my "numbers" with ease & flexibility. When it rained 20 minutes before the outdoor beach ceremony, they were able to hustle chairs & everyone inside with time to spare! There was not a thing out of place. And the food was absolutely delicious. All my friends raved about how good it all was. I highly recommend Kathryn & her team at the Sonesta for weddings & any other event! -
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Andrea Sent on 01/16/20135 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Our wedding could not have been as amazing and fun as it was if not for the amazing and organized event planning an the professional and accommodating on site staff!! The Sonesta Resort Hilton Head Island was spectacular!! So much so we plan on going back for our anniversary and several of our guests have already booked vacations! -
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Amber Sent on 07/02/20125 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The staff at the hotel is amazing! It's now the Sonesta, and started that transition during our wedding. They were amazing...only the name changed and some small things around the hotel. The staff were so attentitive, calling me throughout the wedding day to make sure I was ok and if I needed anything. They made all of our vendors feel at home and took care of everything. My husband didn't want to see me prior to the wedding, so Kristin made sure we stayed out of sight. The day was beautiful and the night couldn't have been better. The chef was on point as well as the bar staff. We couldn't have asked for better! -
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Lisa Sent on 10/17/20115 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Jammie Cook & the Crowne Plaza made our wedding amazing. We had our reception at the Beach Pavilion, and the setting was perfect. We had dinner stations for our food, and people raved that the food was the best food they've ever had at a wedding. The Crowne Plaza also let us bring in our own beer, wine, & liquor, which we loved so we could really customize the bar to our taste. Jammie made everything easy and was flexible, accommodating, and attentive, no matter how many times we called & emailed with questions the week of the wedding. The day-of, it could not have been better. I actually cried when the reception ended, because we had SO much fun and loved every minute of it. Thanks to the Crowne Plaza & Jammie Cook for making the best day of our lives so easy and perfect. People are still talking about how much fun they had! -
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Rozzalin Sent on 06/05/20105 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Honeymoon Getaway -
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User2193556 Sent on 06/23/20154.9 out of 5 rating4.9
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 4.5 out of 5 rating4.5
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Flexibility 5 out of 5 rating5.0
David and his team at Sonesta Hilton Head were wonderful to work with. We had a destination wedding, and so had to plan from 800+ miles away. The response from David was amazing; emails and phone calls were returned very quickly. Everything about our wedding and reception turned out perfectly. We felt like royalty for the day. All of our guests raved about the venue and especially the food. I don't think the day could have gone any more smoothly. David made planning a destination wedding much less stressful than should have been. We hope to return to Sonesta for anniversaries in the future. -
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Sophie Sent on 04/07/20264.8 out of 5 rating4.8-
Quality of service 4 out of 5 rating4.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Great Venue for your big day
Now, I was blown away by the wedding staff especially Mackenzie and the catering services - but specifically that young lady made the entire planning process a dream. She walked us through the food, the entire venue and timeline. She precalled several times and made sure the day ran smoothly. Overall truely exceptional experience.
The whole venue was lovely, we got married on the lawn then the reception pavilion. The weather was perfect, and do not worry if it gets chilly they close and adjust the doors seemlessly. Also the bartending staff is very nice, they were stars of the show for several of our guests, remembering people by name and favorite libations. It was very nice.
I only dropped down a star for two reasons, I hate to even mention them because it was an overwhelmingly positive experience but these were two big things that irked me, first the front desk hotel staff did not honor the early check in that we had early email confirmation for our hotel due to a welcome lunch rather they allowed the person in our room a late checkout stating they were an 'MVP", hearing that as the bride rubbed me the wrong way and made it so we missed our own welcome lunch. And the second little issue was the night hotel staffer- i hate to say it but followed us around and felt like they were out to get us a bit, we are pg13 people but we also wanted to keep hanging out with our friends that flew thousands of miles to be with us so after our party we went to our room, no one was checked in near us. We spent thousands of dollars and this staffer person literally followed us from our after party to our room, waited outside our door 5 minutes and faked an issue it was really odd. They even threatened to call the police. THAT is absurd, we didnt have music, were just chatting in our room.
But other than that, great location, cost efficient and the food is the stuff of legends.
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Krissy Sent on 05/29/20224.8 out of 5 rating4.8-
Quality of service 5 out of 5 rating5.0
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Average response time 4 out of 5 rating4.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Perfect for Destination Wedding
The Sonesta was incredibly helpful for planning a destination wedding from out of state, and the food was amazing -- we received so many compliments from guests! -
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Seth Sent on 10/13/20144.8 out of 5 rating4.8
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 4 out of 5 rating4.0
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Flexibility 5 out of 5 rating5.0
The decor was beautiful, the food was exceptional. The rain even stopped and hour before the wedding -
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Gillian Sent on 10/17/20134.8 out of 5 rating4.8
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Quality of service 5 out of 5 rating5.0
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Average response time 4 out of 5 rating4.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The Sonesta resort was such a perfect place for our destination wedding! The location is perfect and there are many options for your wedding inside the resort. We were looking for something more casual, so we chose the pavilion, and we couldn't have been happier! We were able to bring in our own vendors, and the food was fantastic! I did my own flowers, and I can be kind of a control freak at times, but Kathryn and her team made sure to make my vision come to life. I was concerned that the food at our tasting would not reflect how it would be on the wedding day but we were pleasantly surprised. They offer a suite for the couple the night of the wedding, and we were able to check in early in order for the bridal party to get ready there. That made everything so much easier. Not only was the suite gorgeous, it had plenty of room for a photographer, hair stylist,the bridal party, and family members. Although we had a smaller wedding, we were treated like royalty from the initial consultation up until the wedding day. There are also many spots on the property to take pictures, even if you don't want to go on the beach. The renovation that was recently done made us feel that we were in a super expensive resort. The staff was wonderful and the prices were reasonable. I would absolutely recommend the Sonesta, and we will be back to visit the next time we stay in Hilton Head! -
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Ann Sent on 10/08/20154.7 out of 5 rating4.7
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 3.5 out of 5 rating3.5
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Flexibility 5 out of 5 rating5.0
Our recent experience with the Sonesta team exceeded our expectations! The food, staff, accommodations, facility was extraordinary. I would, without a doubt, HIGHLY RECOMMEND Sonesta Resort for any occasion you are planning. You can rest assured you will NOT be dissatisfied! 5 STAR RATING ... -
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User2095383 Sent on 04/13/20154.7 out of 5 rating4.7
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 4 out of 5 rating4.0
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Flexibility 4.5 out of 5 rating4.5
Theresa (coordinator) was absolutely amazing! Our families and wedding party all stated how wonderful she was working with each of them. We had the perfect beach wedding and reception in the pavilion following. I wish I could relive the experience all over again!!!
If you are looking for a dream wedding in HHI, I would highly suggest Sonesta! -
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Erin Sent on 07/03/20144.7 out of 5 rating4.7
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Quality of service 4 out of 5 rating4.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 4.5 out of 5 rating4.5
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Flexibility 5 out of 5 rating5.0
Absolutely gorgeous location. Decently priced considering the location. (Hilton Head tends to be a little pricey). -
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User2419202 Sent on 11/10/20154.6 out of 5 rating4.6
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Quality of service 4.5 out of 5 rating4.5
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Average response time 4.5 out of 5 rating4.5
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Professionalism 4.5 out of 5 rating4.5
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Value 4.5 out of 5 rating4.5
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Flexibility 5 out of 5 rating5.0
Great place to get Married, would recommend to others. Great Wedding Planner here. -
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Amanda Sent on 10/06/20144.6 out of 5 rating4.6
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Quality of service 4 out of 5 rating4.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 4 out of 5 rating4.0
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Flexibility 5 out of 5 rating5.0
We hosted our wedding reception at the Sonesta Resort on the Sunday of Labor Day weekend. The beachfront Pavilion provided for a beautiful outdoor reception location. The Sonesta also catered our dinner - the food was FABULOUS. Our guests are still raving about how good the food was. My only negative remarks are:
1. The pricing packages for weddings on their website can be misleading. An actual quote will give you a better idea and check this quote against what the website advertises.
2. The Reservation department is not always in-sync with the Event/Catering department. We had some issues with our room reservation block.
Overall the Event and Catering staff was wonderful! We are very happy we chose this venue for our wedding. -
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Ronni Sent on 10/29/20154.5 out of 5 rating4.5
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Quality of service 4.5 out of 5 rating4.5
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Average response time 4.5 out of 5 rating4.5
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Professionalism 4.5 out of 5 rating4.5
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Value 4.5 out of 5 rating4.5
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Flexibility 4.5 out of 5 rating4.5
Sonesta made my wedding weekend awesome. Theresa Anthony was my coordinator and she was amazing. She was so helpful and was like a friend by the end of my weekend. She was very accommodating to everything we needed. The rehearsal dinner was Friday night by the pool. Of course it was hot out there but the food was good and the service was spot on. As for my big day at the beach club everything went so smoothly. The food was great and again the service rocked. The resort it self is beautiful The pool area is really nice. We really liked the shaded pool option as well. -
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Brooke Sent on 10/16/20154.5 out of 5 rating4.5
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Quality of service 4.5 out of 5 rating4.5
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Average response time 4.5 out of 5 rating4.5
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Professionalism 4.5 out of 5 rating4.5
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Value 4.5 out of 5 rating4.5
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Flexibility 4.5 out of 5 rating4.5
Very beautiful and perfect spot if you are looking for a wedding that can be all together without travel from ceremony to reception. No matter what we asked for it was provided or they tried their best to provide. -
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Julie Sent on 01/19/20134.4 out of 5 rating4.4
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Quality of service 5 out of 5 rating5.0
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Average response time 4 out of 5 rating4.0
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Professionalism 5 out of 5 rating5.0
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Value 4 out of 5 rating4.0
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Flexibility 4 out of 5 rating4.0
Kristin Quillen was are coordinator, she did an awesome job. She always kept this on track and everything was wonderful. The food was over the top. We still have friends talking about it. I truly recommend Sonesta. Definitely worst the cost. -
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Kelly Sent on 04/15/20164.3 out of 5 rating4.3
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 3 out of 5 rating3.0
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Flexibility 3.5 out of 5 rating3.5
Loved working with Kristen. She helped me make sure everything went well. Such a beautiful venue! -
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Lauren Sent on 10/05/20144.1 out of 5 rating4.1
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Quality of service 5 out of 5 rating5.0
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Average response time 4.5 out of 5 rating4.5
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Professionalism 4.5 out of 5 rating4.5
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Value 2.5 out of 5 rating2.5
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Flexibility 4 out of 5 rating4.0
Our hotel block, rehearsal dinner and farewell breakfast was held at the Sonesta Resort.
The hotel underwent a huge renovation recently and the modern decor was beautiful. Our guests were very pleased with the new hotel accommodations. The Sonesta staff were attentive to our needs.
We used the Pavilion (covered) out by the beach for our rehearsal dinner "low country boil" style. We had quite a few out of town guests and they loved the low country meal! The food was delicious. During our event, a major summer thunderstorm came rolling though, it sure made for an exciting night! The Sonesta staff was monitoring the storm and quickly moved tables, electronics, etc to the enclosed area. The professionalism and responsiveness to the storm allowed us to relax and enjoy our night.
We had a wonderful weekend! Special thanks to Jammie Cook (catering director) for planning our special weekend!
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User1730246 Sent on 07/24/20143.9 out of 5 rating3.9
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Quality of service 4 out of 5 rating4.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 3 out of 5 rating3.0
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Flexibility 2.5 out of 5 rating2.5
Don't leave anything behind!! My aunt forgot some plants & her makeup bag in the office at the beach club of the sonesta. The very next morning she tried to pick it up and the on site coordinator informed her she "threw it all away and that they are not responsible for anything left behind".
The only people that left anything in the office were people helping set up the wedding or wedding party & that girl knew that the entire time. Good & Kind customer service would have called the next morning to mention valuables were left behind and offered a window of opportunity to claim it. It was appalling to me that happened. As a business owner if I have clients that come through and leave something behind I always give them a chance and extend grace.
This onsite coordinator for the beach club was un apologetic and quite rude. Someone was ready and willing to run by early the very next morning. It is very unfortunate.Sonesta Resort Hilton Head Island's reply:
Thank you so much for your comments. The Shipyard Beach Club is owned and operated by Shipyard Plantation and we are not associated with the onsite coordinator of the Club. We are happy to provide the Shipyard Beach Club as a Catering Opportunity here at Sonesta and have a wonderful relationship with Shipyard Plantation.
We will certainly bring this matter to their attention to help us provide the very best service possible at all times.
Thank you for the invaluable feedback. Please contact me with any questions or concerns you may have at (843) 341-1857 and I would be more than happy to help.
David Leffew
Director of Catering -
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User2668604 Sent on 06/30/20160.7 out of 5 rating0.7
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Quality of service 0.5 out of 5 rating0.5
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Average response time 0.5 out of 5 rating0.5
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Professionalism 0.5 out of 5 rating0.5
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Value 0.5 out of 5 rating0.5
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Flexibility 1.5 out of 5 rating1.5
WARNING: PROCEED WITH EXTREME CAUTION!!!! Our wedding at the Sonesta was a complete disaster. Beautiful setting but very poorly operated. Melissa Thompson was our wedding coordinator, and we honestly would have been better off without her at all. We had hesitation about her from the beginning and because of her lack of responsiveness, we almost booked a different location (oh how we wish we had!!!). She never seemed to enjoy her job and we always felt like a burden. Almost all of our vendors commented about how uncooperative she was. They were unable to get in touch with her the day of the wedding, so my (now) husband and I kept getting phone calls from the vendors about where to set up, etc. on OUR WEDDING DAY!!! I had to pause my hair & makeup sessions to talk to our vendors. I did not see Melissa on the day of the wedding until 4:00pm (30 minutes before the ceremony!!!!). She also left over an hour before our reception ended without telling me.
My family and the groom had to tear down and set up the chairs for our ceremony as they were set up in the wrong location. A guy wearing a very creepy mask approached us while taking wedding pictures after dark, and scared us so much that we stopped taking pictures (note: it was not even close to Halloween!). He also approached several of our female guests, making them feel unsafe on the grounds of the Sonesta. The staff at Sonesta should have prevented this.
The one thing that angered me the most was there were no kid's meals, including 1 that was for a child with allergies (who was also a flower girl). So a tired flower girl also had nothing to eat. We paid for 3 children's meals, one of which we EMPHASIZED many times was important because it was supposed to be dairy and peanut free. The staff were asked about the children's meals and they were told they did not have any children's meals prepared. This is a memory the child will remember forever, and it is very sad that she had nothing prepared for her.
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Quality of service
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