We were greeted immediately upon entry, quickly described the ring we were looking for, were shown to the appropriate jewelry case, tried on a few options, had prices calculated and purchased a ring in less than 30 minutes! The ring arrived quickly, and we were able to pick it up with no problems. Great service!
Sent on 12/06/2019
Smyth Jewelers's reply:
Hi Courtney, thank you for taking the time to share your experience with us. Customer service is very important to us, and we're glad you enjoyed your visit. We hope to see you again soon!
Charlotte
· Married on 10/19/2019
5.0
Quality of service:
5.0
Responsiveness:
5.0
Value:
5.0
Flexibility:
5.0
Professionalism:
5.0
LOVE my rings
My jewelry + engagement ring were from Smyth. We always have a great experience when we go in to clean my rings.
Sent on 10/28/2019
Smyth Jewelers's reply:
Thank you for the kind words...we love to make people happy!
We appreciate your loyal business...and look forward to seeing you again!
Jenna
· Married on 10/05/2019
5.0
Quality of service:
5.0
Responsiveness:
5.0
Value:
5.0
Flexibility:
5.0
Professionalism:
5.0
Good customer service with Lily
After hearing some not so great things, we window shopped for a ring here anyways because it’s nearby, and my now fiancé really liked the employee Lily. She was way different than how all the other employees are described on reviews. She was kind and helpful, not judging us or pushing a sale. Definitely recommend smyths for Lily specifically!
Sent on 12/12/2018
Smyth Jewelers's reply:
Hi Jenna...thank you for reaching out and sharing your experience with us. Lily is certainly a great example of the customer service we are striving to have all our employees offer.
Hannah Devlin
· Married on 09/07/2019
5.0
Quality of service:
5.0
Responsiveness:
5.0
Value:
5.0
Flexibility:
5.0
Professionalism:
5.0
A Great Experience!
We got the exact rings we wanted for the price we wanted in almost no time at all! Their staff was exceptional and were very attentive to what we wanted, including our budget! The purchase and pick-up of our wedding bands was just as pleasant as our shopping experience. We highly recommend Smyth for any of your jewelry needs!
Sent on 09/11/2019
Smyth Jewelers's reply:
Thank you so much for the kind words! We love it when someone has a great experience and shares it. Thank you for letting us be part of your special purchase...
Elise
· Married on 08/31/2019
5.0
Quality of service:
5.0
Responsiveness:
5.0
Value:
5.0
Flexibility:
5.0
Professionalism:
5.0
Amazing - thank you for everything’
Everyone we have worked with at Smyth has been nothing short of amazing. We came in to just get an idea of what’s available for engagement rings and left having designed the ring of my dreams. Tracy and the sales team listened to what I valued and brought out a stunning estate sale diamond that dates back to pre-1880. When we came in for our wedding bands, I made a decision too hastily, and when it arrived knew I needed something different. Tracy was understanding and patient as I tried on rings during not one, but two more visits. My fiancé bought a locket for his Mom as a wedding day gift and when I picked it up, the man helping me was quick to offer gift wrapping and did a wonderful job! I’ve always felt so welcomed and appreciated as a customer in Smyth and have never felt like they’re trying to push something on me just to make the sale. We could not be happier with our experience and recommend Smyth to everyone!
Sent on 09/23/2019
Smyth Jewelers's reply:
Thank you for the kind words. We appreciate hearing when someone shares their great experience. We look forward to helping you with future gifts and celebrations!
Melissa
· Married on 08/24/2019
5.0
Quality of service:
5.0
Responsiveness:
5.0
Value:
5.0
Flexibility:
5.0
Professionalism:
5.0
beautiful!
I absolutely love our rings! I was not fond of the wedding band that was part of the set with my engagement ring. Anthony dedicated several hours to finding me the PERFECT wedding band; even looking through different jeweler collections. I love that now I get free cleanings and ring spas.
My husband got custom, hand engraving in his wedding band and it was very reasonably priced and prompt. It only cost $55.
And let's be real, the free cookies and booze are always a nice perk!
Sent on 08/26/2019
Smyth Jewelers's reply:
Thank you for sharing the kind words...Anthony is very intent on finding just what you want... it's our goal to make you happy!
Danielle
· Married on 08/24/2019
5.0
Quality of service:
5.0
Responsiveness:
5.0
Value:
5.0
Flexibility:
5.0
Professionalism:
5.0
choose Smyth!
Working with Smyth has been a dream! Their jewelry is breathtaking, they make you feel like family, the free cookies are also a plus 😉, and the customer service is always amazing! We love going to Smyth.
Sent on 08/31/2019
Smyth Jewelers's reply:
Thank you for the kind words...we really appreciate hearing about your experience...customer service is very important to us and we're glad that you enjoyed your visit.
Ashley
· Married on 06/01/2019
5.0
Quality of service:
5.0
Responsiveness:
5.0
Value:
5.0
Flexibility:
5.0
Professionalism:
5.0
We purchased the setting from Smyth year ago so the center stone wasn't put in until last month. And resized beautifully a free weeks ago! Wouldn't go anywhere else.
Sent on 09/26/2017
Sierra
· Married on 04/27/2019
5.0
Quality of service:
5.0
Responsiveness:
5.0
Value:
5.0
Flexibility:
5.0
Professionalism:
5.0
Always love our purchase
My engagement ring and wedding band is from Smyth. I love that they work with your budget, are happy to help, and never pushy. Trust me we have been to all the jewelry stores in the area, definitely one of the best with a huge selection, with a big price range small to large.
Sent on 05/28/2019
Brittney
· Married on 09/01/2018
5.0
Quality of service:
5.0
Responsiveness:
5.0
Value:
5.0
Flexibility:
5.0
Professionalism:
5.0
Smyth is awesome! I never really gave my fiancé an idea of the kind of ring I wanted and always told him to take back up with him if he went to pick out engagement rings. Well, he went rogue(he didn't want anyone to know he was proposing so they would be just as shocked as me)! Lily from Smyth helped him pick out the perfect ring for me....it's beautiful and fits my personality perfectly. Lily asked my fiancé every detail about me, made him pull up pictures, the whole nine yards to get a good idea of what I might like and together they nailed it. The ring size was slightly bigger than I needed and Smyth took it that day with no appointment.
Sent on 08/12/2017
Alyssa
· Married on 04/08/2017
5.0
Quality of service:
5.0
Responsiveness:
5.0
Value:
5.0
Flexibility:
5.0
Professionalism:
5.0
We had an amazing experience with Smyth. Brian is awesome and helped us find perfect wedding bands !
Sent on 02/21/2017
Ginger
· Married on 04/01/2017
5.0
Quality of service:
5.0
Responsiveness:
5.0
Value:
5.0
Flexibility:
5.0
Professionalism:
5.0
Great store with professional, knowledgeable staff, and top notch customer service. They helped us to find our style and worked with us and our budget to pin down the perfect engagement ring. When it came to wedding bands I struggled. Ordered one and then changed my mind after it was custom made and delivered. They didn't give a second thought to exchange it for something that better suited me. Nick Lawson is wonderful.
Sent on 11/10/2016
Smyth Jewelers's reply:
Ginger, thanks so much for your wonderful review! We are so happy you found an engagement ring you love and we look forward to seeing you again soon to choose your wedding bands!
Catie
· Married on 10/14/2016
5.0
Quality of service:
5.0
Responsiveness:
5.0
Value:
5.0
Flexibility:
5.0
Professionalism:
5.0
my fiance and i got my engagement ring from Smythe's. they treated us great from the second we walked in. they made sure we had champagne while we walked around and discussed what we wanted. once we found one that i fell in love with they made sure to work with us to set up a payment plan and get the ring in our budget. we had a great experience and i would definitely recommend them. we will be returning to get our wedding bands there.
Sent on 11/21/2015
Smyth Jewelers's reply:
Catie, thanks so much for your glowing review. Congratulations on your engagement and we look forward to seeing you again soon!
Nichol
· Married on 08/06/2016
5.0
Quality of service:
5.0
Responsiveness:
5.0
Value:
5.0
Flexibility:
5.0
Professionalism:
5.0
Very helpful with finding a wedding band to match my engagement ring. They are personable and willing to help find the perfect band for husband and wife. Great quality - get compliments all the time for how shiny it stays between cleaning.
Sent on 08/15/2016
Smyth Jewelers's reply:
Thanks for the wonderful review, Nichol! We’re glad to hear you had such a positive experience with us.
Emily
· Married on 07/30/2016
5.0
Quality of service:
5.0
Responsiveness:
5.0
Value:
5.0
Flexibility:
5.0
Professionalism:
5.0
I can't say enough about this vendor. They are amazing. My wedding band had a couple issues, at first the band was not a smooth finish and they re-ordered it. The following time the diamonds came back and were bigger than I expected, they took both the engagement ring and wedding and sent it back to the vendor to match it perfectly. They made sure I had it before the wedding.
Sent on 08/15/2016
Smyth Jewelers's reply:
Thank you for the glowing review! We hope to have you back in the store soon.
Kelsey
· Married on 06/26/2016
5.0
Quality of service:
5.0
Responsiveness:
5.0
Value:
5.0
Flexibility:
5.0
Professionalism:
5.0
My fiancé and I had a wonderful experience at Smyth Jewelers purchasing my engagement ring. We got a great deal on an estate diamond, and our consultant, Kim, was amazing at helping me figure out exactly what I wanted and making the most of our budget. We ended up with the perfect ring at the perfect price - but it gets better. When the ring came in, we got a call that Smyth wasn't happy with the construction of the mounting, so they were having it remade. In the meantime, they allowed me to wear the first version so that I could finally show off the ring to my family for the holidays. The new version of the setting came in today, and they managed to have it resized (the first setting turned out a little too loose for my liking) and and reset in the same day. We were so thrilled with the service that we went ahead and got our wedding bands from Smyth as well, and I have no doubt that they'll be just as perfect as the engagement ring turned out.
Sent on 12/27/2015
Smyth Jewelers's reply:
Thank you for the great review. We were so glad to be part of your special day.
Ashley
· Married on 05/20/2016
5.0
Quality of service:
5.0
Responsiveness:
5.0
Value:
5.0
Flexibility:
5.0
Professionalism:
5.0
Smyth is always wonderful every time we have ever made a purchase, so I am not surprised that they were great to my fiancé when he went in to pick my engagement ring! He explained that they took the time and went through the whole process of letting him pick the band and the diamond so he got just what he wanted, and I could not be happier, or more surprised that he proposed on Christmas morning!
After getting my ring I thought I had done something to my ring and took it into Smyth to be looked at and they inspected it and cleaned it and let me know everything was fine, all while waiting in the store within 20 minutes. Great customer service and simply great people working for them. They never pressure you and are always welcoming!
Sent on 01/20/2015
Smyth Jewelers's reply:
Ashley, thank you for your kind words and congratulations on your engagement!
Caitlin
· Married on 11/07/2015
5.0
Quality of service:
5.0
Responsiveness:
5.0
Value:
5.0
Flexibility:
5.0
Professionalism:
5.0
We worked with Josh for my engagement ring and it was the PERFECT experience. While my role was minimal... I was only around for giving my FH some details about what I would love in my ideal ring... Josh listened and made him feel very comfortable throughout the whole buying process. The ring is to die for!! I LOVE it!! I did need to have it re-sized and he made that happen in 24hrs. He also was able to prepare the insurance paperwork for us quickly as well. It was just perfect.
Sent on 08/31/2015
Smyth Jewelers's reply:
"We're thrilled for you and your fiancé. Congratulations on your engagement and thank you for sharing your experience!"
User4787060
· 2+ years ago
5.0
Quality of service:
5.0
Responsiveness:
5.0
Value:
5.0
Flexibility:
5.0
Professionalism:
5.0
My fiance and I had a great experience purchasing my engagement ring and both of our wedding bands at Smyth, The customer service is great. Every time we walk in we are greeted and helped immediately. The process of picking out and purchasing jewelery was quick and painless, but not rushed by any means. We are so happy with our purchases and the quality of the jewelry is top knotch. I am in love with my rings and catch myself staring at them multiple times a day :) Would definitely recommend this store to any couple getting engaged/married.
Sent on 09/17/2015
Smyth Jewelers's reply:
Congratulations on your engagement! We're so happy you love your ring, and thank you for taking the time to review our services!
Olivia
· Married on 10/11/2015
5.0
Quality of service:
5.0
Responsiveness:
5.0
Value:
5.0
Flexibility:
5.0
Professionalism:
5.0
My engagement ring was custom designed at Smyths and we purchased our wedding bands there as well. We could not have been happier with everything. They're so professional and the engraving is the best.
Sent on 10/30/2015
Smyth Jewelers's reply:
Thank you very much for your review, we're so glad we could be a part of your engagement!
Carolyn
· Married on 10/03/2015
5.0
Quality of service:
5.0
Responsiveness:
5.0
Value:
5.0
Flexibility:
5.0
Professionalism:
5.0
After considering a few other options, my fiancé decided to purchase my engagement ring from Smyth's because of their strong reputation in the Baltimore area. After receiving my ring, I went in to have it resized and everyone there was incredibly helpful. They were even willing to decrease the turnaround time since I wasn't from the area which was much appreciated! I will definitely consider returning for our wedding bands and other future jewelry purchases.
Sent on 04/08/2015
Smyth Jewelers's reply:
Hi Carolyn,
Thank you for your great review! We are so glad that we were able to meet and exceed expectations. We hope to see you again soon and congratulations on your upcoming wedding!
User4237156
· 2+ years ago
5.0
Quality of service:
5.0
Responsiveness:
5.0
Value:
5.0
Flexibility:
5.0
Professionalism:
5.0
My fiance bought the best engagement ring for me from Smyth. Better than anything I could have imagined.
Sent on 09/01/2015
Smyth Jewelers's reply:
We're so happy you love your ring!! Thank you so much for taking the time to review us!
Ashley
· Married on 09/05/2015
5.0
Quality of service:
5.0
Responsiveness:
5.0
Value:
5.0
Flexibility:
5.0
Professionalism:
5.0
My boyfriend and I came into Smyth's on a whim since we were at the Sonic across the street and saw it was still open. I was always curious to see what they carried, but I didn't really expect much. They greeted us with water bottles, and Kathy took us on as clients. She helped us look at their numerous engagement rings, including Tacori, A. Jaffe, and many more. When we didn't find one that we liked, we asked her about possibly custom designing our ring. As it turns out, Kathy is an artist, so she totally understands and even draws out exactly what we're trying to describe. We're still working with Kathy and Smyth's Jewelers to finalize what we know will be the perfect engagement ring and wedding bands, and we can't wait for the finished product. Before we went to Smyth's, we were only thinking about finding a piece of jewelry; after going to Smyth's, we felt so confident that things were going in the right direction that we told our families we are getting married and started planning the wedding! We could not have had a better, warmer experience anywhere else!!
Sent on 07/19/2014
Smyth Jewelers's reply:
Congratulations on your upcoming wedding! Thank you very much for taking the time to share your experience, and for stopping in to visit our store. We hope to see you again soon and are thrilled to be helping you with your engagement ring!
Sarah
· Married on 07/11/2015
5.0
Quality of service:
5.0
Responsiveness:
5.0
Value:
5.0
Flexibility:
5.0
Professionalism:
5.0
We love Smyth! We brought in an antique diamond to re-set for my engagement ring. They staff welcomed this challenge and offered numerous ideas to help make the ring absolutely perfect. I seriously couldn't ask for a more beautiful ring to cherish forever. Now, we can't wait to head back to pick out our wedding bands!
Sent on 11/10/2014
Smyth Jewelers's reply:
Thank you, Sarah. We're so pleased you came to visit us and look forward to helping you with your wedding bands!
Lindsey
· Married on 07/10/2015
5.0
Quality of service:
5.0
Responsiveness:
5.0
Value:
5.0
Flexibility:
5.0
Professionalism:
5.0
Smyth was great! I loved the fact that they are Maryland born and based! Everyone we worked with was so helpful and whenever I go in they always clean my ring and make it sparkle! They were very accommodating to my fiance as well! They have a great selection!!!
