Smile Photo Booth Reviews
Reviews
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4.2 out of 5 rating
4.2 out of 5 rating
10 Reviews
84% recommend it
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User852471 Sent on 07/05/2012Guests had an absolute BLAST and are still raving about the photo booth. Great idea for all events and guests love taking home the photos as a favor! The owner and crew at Smile Photo Booth were extremely easy to work with and were always professional and gracious with us and our guests! Photos are great quality! -
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Eran S. Sent on 08/18/2019Not worth it
The bottom line of this review is that we were entirely disappointed with the DJ services provided and would strongly discourage anyone from engaging this company for an event.
Our wedding was on July 13th, 2019.
We booked both the DJ and photobooth services.
The photobooth was great, no complaints there. The DJ however, was a complete catastrophe.
We had originally spoke with Matt and booked his services in mid March.
In that conversation Matt specifically mentioned that he will be the one working our event (this is important for later).
Fast forward to the Wednesday before the wedding (July 10th, 2019).
We had about an hour conversation, again with Matt, about all the details for the wedding.
Just to highlight a few important points:
- We made a detailed outline of the ceremony with highlighted spots where the DJ would need to play something and what they should play. We had also sent recordings of each of these pieces.
- Our first dance was to an original composition mixed with another song. Originally, we thought Matt would simply fade between the two, but on the call it became apparent that we should provide a copy of the song with the transition built in (which we promised to do and did).
- We requested 3 non typical songs: a german song, where we specifically mentioned the name of the song and the artist, and two traditional jewish songs where we sent YouTube links to Matt. Matt said he has many sources and will find versions of all of these.
- The ceremony was planned for 4pm and Matt, on his own, asked if showing up at 1pm would be ok.
So what happens on the day of the wedding:
- Around 1:45pm I call Matt to ask what’s going on. His response is “Yup, I’m just running a little late, should be there in a bit” (Please notice the emphasis on the first person pronoun)
- Around 2pm Jay shows up. Who is Jay you ask? Good question! Apparently Jay is “a friend of Matt’s” (Jay’s words exactly). Matt has other events and will be stopping by later (by the way, Matt never came to our event).
- Jay didn’t have any of the detailed instructions we sent Matt. Instead he had some disorganized notes that we had to carefully look through and correct. This means that as guests were already starting to arrive, we had to spend about a half our repeating what was discussed with Matt just 3 days earlier!
- For our first dance song, Jay had the wrong song cued up. Luckily we caught this in the preparations before hand. On top of that, Jay used this recording for his sound check, although the song was supposed to be a surprise. One would expect a bit more sense from a wedding DJ. Given that though, we knew the song worked just fine on the system, yet when it actually came time for the first dance, it took Jay 3 tries to get the song playing at a volume that anybody could actually hear!
- Remember those “sources” Matt talked about? The German song we requested was by the wrong artist! The two traditional jewish songs…Jay simply played the YouTube links we sent.
- We had sent an additional list of songs we wished to be included by the DJ. While this list with audio files actually was on Jay’s computer, he had no idea about it and we had to look through the computer with him and point it out.
- We spent a fair deal of time discussing what/when the DJ should announce certain things. However, the way Jay set up the speakers, you couldn’t hear anything unless you were on the dance floor…so his announcements were useless and it was left up to us.
- There was about a 30 minute pause in the dancing program for dessert. During this time we had to twice tell Jay not to play our special requests during the break when nobody was around to hear them. One would think this is common sense.
We don’t want to be too hard on Jay, he was thrown into a shitty situation by his apparent friend.
Matt’s handling of this was however 100% unprofessional, disrespectful, and disingenuous.
Our warning is: don’t book these guys, you have no idea what you’re going to get!
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