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Sierra West Custom Jewelers Reviews

Sierra West Custom Jewelers

Sierra West Custom Jewelers

Orem, UT
4.3 out of 5 rating, 51 Reviews
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Reviews

4.3 out of 5 rating
4.3 out of 5 rating
51 Reviews
87% recommend it
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  • Quality of service
    4.4 out of 5 rating
  • Average response time
    4.2 out of 5 rating
  • Professionalism
    4.4 out of 5 rating
  • Value
    4.3 out of 5 rating
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    4.3 out of 5 rating
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Awards

51
  • Kenedee
    Kenedee G. Sent on 05/04/2019
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    Fantastic!

    My fiancé bought my ring here and I LOVE it. They worked with his budget while also finding em the most gorgeous real diamond. They got the ring to him in a timely matter! Jordan was our jeweler and she was great! Buy your engagement ring here! Huge selection, great price, professional staff!
    • Sierra West Custom Jewelers 1
  • twegrowski
    Tanner Sent on 07/07/2018
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    Leah Sent on 04/30/2017
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    Sierra West was by far my favorite jeweler. First of all, they have so many choices -unlike many other jewelers - which I loved. The man who helped us was classy but not stuck up, helpful, and patient, which makes a big difference. Great service. Good prices. Very professional. Courteous and caring. They customized my ring and ordered a stone from elsewhere for me, and made sure it came as soon as possible. When one day over the phone they found out our engagements we're the next day, the said "we'll make sure it's ready for pick up before then!" I always love to come back in to get my ring tightened or cleaned, which always takes only about a minute or so.
    • illustration stars

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  • G
    Greg Sent on 12/16/2015
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    Sierra West was very helpful and professional. After helping me locate what I liked, and learning my budget, they did not pressure me for something I could not afford. I'd go back here again!
  • User1659462 Sent on 06/12/2014
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    Love my ring and great service!
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    Cristy Sent on 06/18/2012
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    Absolutely Loved working with Shawn here! He was great to work with as far as trade-ins and designing the Ring of my dreams!!!! Amazing company!!!
  • User999307 Sent on 11/01/2012
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    They did an amazing job replacing a diamond on an antique band for my engagement ring. Even resized it for free, and 12 month 0% financing.
  • J
    Jenny Sent on 10/05/2012
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    I love Sierra West Jewelers so much. The customer service was fabulous and they really cared about my wants and needs. I came into the store with an idea of what i wanted in a ring, and walked out with the ring of my dreams. The lady i worked with was very knowledgeable and explained the process of getting my ring costume designed. I would recommend this store because of the quality in the rings but the customer service is what will keep me and my family members going back!!!
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    Justin Sent on 04/10/2010
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    The ring I got here was stunningly beautiful. The quality of the ring was great as well. Highly recommended!

  • S
    Heather Sent on 01/02/2010
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    My husband designed my ring for free with Sierra West and it turned out perfectly. I love it and they have a great warranty.
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    Becky Sent on 08/05/2008
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    They treated us great the moment we walked in the door. They have a great selection. We even compared settings and diamond prices at other places like Shane Co. and Jared. They were WAY over-priced compared to Sierra West. Only Sierra West had the setting I fell in love with! and I even got a strand of pearls for FREE! talk about a good deal! They really helped us out, and never made me feel like fresh meat, or that we needed to hurry. Great place, would highly recommend!
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    Kim Sent on 06/09/2010
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    I love my ring! They didn't have the type of ring that I wanted and so they created it for me. They even worked around our budget.
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    Mikki Sent on 06/02/2008
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    We got my husbands ring here. We got a great deal, they had a huge selection. He found a ring that he really loves, and is unique. And the man who helped us was awesome.
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    Sarah Sent on 03/20/2008
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    I loved them! They were great with us!
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    Ashley Sent on 04/17/2008
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    Oh my goodness--I cannot even begin to describe how much I love my ring!! Sierra West provided the best ring shopping experience we had of all the places we went. Not only were they extremely patient with my indecisiveness, but they also educated us! They sat us down and showed us what to look for in a stone - cut, color, clarity, etc. - which I thought was awesome. They were very honest about the diamonds we looked at (letting us know what the flaws were and where). I have really small hands, too, so I had to have a ring specially made for me (couldn't size any down small enough!!). I got to customize it to! If there was one tiny thing I didn't like about it, they were happy and willing to take it and fix it for me. The prices were the best we found--especially for the quality!!
  • B
    Britney Sent on 11/19/2008
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    Really enjoyed working with this jeweler. They did their best to educate us about what we were buying. We even got to go into the back and examine the diamonds that we were looking at with a jewelers magnifying glass. Rings turned out beautifully.
  • K
    Frances Sent on 11/04/2008
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    super friendly low pressure.
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    Camie Sent on 01/01/2008
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    I loved working with Sierra West! They had great customer service and helped me decide on a ring that I love. Me and my husband have used them since our wedding and will probably always use them as our jeweler!
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    Steve Sent on 11/20/2008
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    The service was exceptional. As a registered gemologist (or whatever they call it) I knew the quality was certifiably good, and they gave a lot of attention to me and my wife before and after. We looked through the selection but decided to make a custom design at no extra charge, which they did with their craftsman in-house. It was just what we wanted. And after I'd decided on the main diamond and had to go back days later to say I just couldn't feel good about spending that much, they graciously went back through many other options with me until I found something cheaper I liked and they gave me no hassle about it even though I'd already signed a contract for the original. Very gracious, very understanding, and a lot of expertise to back up their helpfulness and consideration. We've gladly returned to request periodic cleanings etc the last few years.
  • K
    Kaela Sent on 06/15/2015
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    Sierra West is amazing!!! They were all so helpful, happy to do custom rings, and their service and prices were exactly what we were looking for! I would recommend them to anyone I know!
  • User2128175 Sent on 05/11/2015
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    I love my ring and they have been great to work with! They matched the online prices and are willing to sit and work with you for long periods of time to find the right one. My fiance didn't feel rushed at all when looking for my ring and they were always patient and let him think about everything. They have tons of options, and showed him everything in his price range. They also taught him a lot about diamonds and other stones. My fiance feels like he learned a lot during this process and says it was a cool experience.
  • K
    Kelly Sent on 09/18/2010
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    My ring turned out beautiful. Sierra-West gave us exactly what we wanted, for the price we wanted. Customer service was perfect.
    Just a suggestion... get the ring insurance! A great value.
  • Ninjaaa
    Emma Sent on 05/29/2015
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    Service was superb. Sierra-West was literally the only jewelry store that had jewelers and salespeople who didn't push you to buy something right away. The first thing Bart asked us was (a) what we were looking for and (b) what our budget was, and went from there. He was very helpful and professional and knowledgeable, and we got a beautiful ring to fit our budget. The only thing that would stop me from giving all 5 stars is that the ring came nearly a month after we ordered it rather than 2 weeks, but that was the supplier's fault because the tracking time estimate provided was incorrect. Still the best place to go to for a beautiful, sparkling ring.
  • User1712635 Sent on 07/15/2014
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    We got his and her rings here and love love love them!! They are so flexible and easy to work with! Big selection!
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    Emily Sent on 04/03/2013
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    I'm a bit of a maximizer. So we went to literally every quality jewelry store in Utah. I also had a good experience at Wilson's Diamond, but I didn't like their rose gold. I was pretty set on a rose gold setting, but everywhere else it was too red. Sierra West had the prettiest rose gold settings. I picked a style of band that I liked and they recreated it in rose gold. Also, we purchased the center stone online and they didn't charge us the ridiculous fee for doing that. Their prices were by far the most reasonable and they really worked with us within our budget. Also they rushed making it so that my fiance could surprise me before New Years. I was very happy we went with Sierra West.
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