ShutterBooth Reviews
Reviews
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4.8 out of 5 rating
4.8
Excellent
40 reviews
Recommended by 96% of couples
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Quality of service 4.9 out of 5 rating4.9
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Average response time 4.6 out of 5 rating4.6
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Professionalism 4.9 out of 5 rating4.9
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Value 4.9 out of 5 rating4.9
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Flexibility 4.9 out of 5 rating4.9
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User photos
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Jen Sent on 01/25/20245 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Great addition to our wedding!
Shutterbooth was a fantastic addition to our wedding, all our guests loved it. I especially loved the guest book they made for me and my husband to commemorate the evening! They were easy to work with throughout the booking, print out and booth design, and day of processes. I would recommend to all brides! -
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Juliana Sent on 01/13/20225 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Wonderful Experience!
Shutterbooth was an absolute dream to work with. Sarah and Johnny were quick to respond and took such good care of us. The booth itself was a huge hit. There was a line from the moment they set up until the venue closed for the evening! The attendants make the experience fun for everyone.
The album we received at the end of the night was such a special way to remember our guests. I loved seeing the silly photos and reading all of the sweet messages. If there’s one thing I would absolutely do again for a future event, it would be using this service. -
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Meredith Sent on 10/06/20205 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The photo booth was the talk of the night!
We cannot recommend this photo booth company enough!!! We used the Glamour Booth Experience and it was the talk of the night! The book the ShutterBooth team put together with all of the fun photo booth pictures and notes from our friends and family is something we will cherish forever. Almost 2 weeks later, are still getting texts from friends saying how much they loved the photo booth :) -
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Gina Sent on 10/20/20195 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Awesome photobooth experience
We booked Shutterbooth for our wedding and it was a memorable addition to our reception ! Berlin and his team were great to work with from beginning to end. We selected the Slow Motion Video Experience that comes with the standard kiosk with a choice of a backdrop, unlimited photos for 4 hours with a host, on-site printing, GIFs, email & social media sharing and props. Shutterbooth is an excellent photo booth company because of the quality of the photos/videos and the customer service. We worked with the designer to create customized props that were special to us as a couple (reppin our hometowns and used our wedding hashtag) and we designed the print layout that guests took home as favors. Lastly (and my favorite part) we were given a photo guest book at the end of the night! Copies of photos were posted in the book with notes from our guests. It’s nice to look back and see how much fun everyone had during the reception. -
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Antoinette Sent on 10/03/20195 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
MUST HAVE at your wedding!!
The photo booth was a BIG HIT at our wedding! Our guests loved it. Those who didn't realize we had one (they didn't go out into the lobby) were disappointed that they missed it.
The entire process with Shutterbooth was seamless! From the initial correspondence with Berlin (proposal and booking) , to the client manager Sarah, to Crystal in graphics; everyone was very responsive and helpful. Our host, Lauren, was amazing! She was super friendly and did a great job of handling a crowd that was anxious to take pics, lol.
We received print outs of all the photos taken. Guests had the option to receive a print out as well and/or an email of pictures, along with the gifs (people loved those btw too). All images are available in an online photo gallery as well. At the end of the night, we received a personalized guest book of all the photos that we enjoyed looking at the morning after our wedding, and is a wonderful keepsake!
I highly recommend them. This was something we added on at the end of our planning process, but I'm so glad we did. Definitely money well spent. -
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Eryn Sent on 09/04/20195 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Excellent!
Met them at a bridal show. They were so helpful and very knowledgeable. They answered all of my questions about the difference/comparison of each photo booth to help me make the best decision for my wedding and bridal party. Shutterbooth is great for any type of event! -
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Talorey Sent on 08/06/20195 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Enjoyable moment
Enjoyed meeting everyone. Very easy to set up -
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Tiffany Sent on 02/13/20195 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
A wedding must have!
Definitely a wedding must have! ShutterBooth was wonderful to work with and the pictures/gifs are awesome! -
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Rachel Sent on 09/12/20175 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Everyone had so much fun using the photobooth at our wedding and we loved looking at all the photos when we got home from our honeymoon! Worth every penny! -
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William Sent on 07/09/20175 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
ShutterBooth was one of the guest favorites at our wedding--they had so much fun posing with the props! We actually used the ShutterBooth in lieu of a guest book, and the Memory Book they provided (a gorgeous bound black leather volume with duplicate photo strips of all the photos taken, signed by the guests with gold and silver pens) is one of our favorite keepsakes from the ceremony. They were utter professionals, and the photobooth technicians were a lot of fun! Thanks, ShutterBooth! -
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Diana Sent on 06/22/20175 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Loved this Photo booth company! It added a lot of extra fun to my daughter's wedding. They had two attendants who were friendly and accommodating. The put together a beautiful leather book for the bride and groom as the guest photos were taken. One card for them...one for the book. Guests signed the book and now we have a tremendous keepsake!
If you're considering a photo booth you will be totally thrilled with the service and products you get with ShutterBooth!!! -
Quality of service
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M Sent on 05/20/20175 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
They were a huge hit at our daughter's wedding. Thank you for being so accommodating and making the day extra special. -
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Kewanda Sent on 03/02/20175 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Well worth the money!! We absolutely loved the photobooth. They customized the printout and they have a 4X6 option which we loved! You will definitely get your money worth...trust me! -
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Denise Sent on 11/27/20165 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I can't say enough positive things about ShutterBooth! Berlin and his team were so easy to work with and on top of everything in getting us set up. The props were so much fun, and all of our guests had a blast. It really brought so much fun to our wedding, and the guestbook they give you at the end with copies of all of the photos and notes from our guests was an added bonus. We really enjoyed looking through that afterwards and will continue to in years to come. I highly recommend this company! -
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Jenny Sent on 11/11/20165 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
These guys were the hit of the reception!!! The team was so easy to work with prior to my wedding and made it very painless for me when picking backdrops and picture designs, etc. The attendee at the reception was so much fun and meticulous in creating my photobooth scrapbook to ensure I received every picture. Everyone was so nice and great to work with! All in all highly recommended and was the highlight of the reception. Thanks Shutterbooth! -
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Brittany Sent on 05/10/20165 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
No better choice for photo booth services in Atlanta. All of our guests had a blast with the photo booth and all the props they provided! They even chased down my husband and I to make sure we took a few turns in the photo booth before the end of the night. The memory book is something we will have forever!! -
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User2589457 Sent on 04/26/20165 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Shutterbooth ATL was amazing the whole way! They helped us plan everything for our Photobooth, they let us completely customize everything the way we wanted it, and they responded right away when we had any questions! Amazing work! -
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Rosalie Sent on 12/08/20155 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I recommend Shutterbooth to anyone looking to enhance their wedding! I will have the photos and memories for a lifetime! All of our guests loved it and the staff was so helpful! A Big thank you to Shutterbooth for helping make our wedding so fantastic! -
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Monica Sent on 11/25/20155 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
We were thrilled with ShutterBooth! They were extremely responsive via email, helped us design a great logo for the bottom of our photo strips, and on the day of the booth was large and took excellent photos! The attendant did a great job of helping assemble the memory book, which we loved having to go through the day after our wedding; there were tons of silly shots from our guests... it captured so many moments we didn't even see on the evening of! Shutterbooth was also very quick to send us the link for all of the digital files from the booth. Since it takes so long to get the professional photos, it's been nice having the booth pictures to go through in the meantime. Overall would definitely recommend! -
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Lakeisha Sent on 10/19/20155 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Shutterbooth did an amazing job with our wedding. I had several guest come up and tell me how they were the attendant kept them entertained during cocktail hour. Thanks for beign apart of making our day special. -
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User2322831 Sent on 09/15/20155 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I think that their photo galleries say it all! The photos are so fun and really well shot. The booth is well constructed and they have awesome background choices.
After the wedding, the booth attendant put together a photo album for us! She put a bunch of photo strips in with cute captions as well as notes from our guests. It's something we've looked at a dozen times so far and will treasure forever!
They were incredibly easy to work with and always super responsive.
Photos were online within a few days of the event.
Great all around! Huge crowd favorite! -
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Jena Sent on 06/08/20155 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Shutterbooth Atlanta provided priceless pictures in a beautiful scrapbook for us to enjoy after our special day was over!! The actual day of ceremony can be so hectic that you barely get to interact with many of your guests. Shutterbooth gave us the chance to view funny and sweet photos of our friends and family. I had multiple guests say that it was the biggest highlight of reception for them to use the props and have fun with the booth attendant in capturing some hilarious pics!! The professionalism and punctuality was above par and I HIGHLY recommend Shutterbooth Atlanta to all brides that want to have priceless photos after and give their guests something fun to do during reception.... Thanks to Sarah, our amazing attendant!! -
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Shelby Sent on 11/04/20145 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The guestbook part was awesome. Definitely the thing that people at the wedding loved the most. So much fun! -
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User1643502 Sent on 01/31/20145 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
My daughter wanted a photo booth. I had no experience with photo booths but having used ShutterBooth we all agree it was a great addition to the reception. Would recommend. -
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Faydra Sent on 10/07/20135 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Shutterbooth was an incredible company to work with. Their customer service was quick on responsiveness, always polite and helpful, and they made the entire experience simple while ensuring everything I wanted was covered.
My guests loved the photobooth, and the attendant was wonderful. I could not recommend this company more...the photos are wonderful memories of the night and make a much more personable guestbook than a standard signature guestbook. -
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Vy Sent on 10/02/20135 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
ShutterBooth - Atlanta was a great vendor to work with - they were responsive, professional, and very flexible! I loved the ability to customize the picture layout and the photobooth background. Our guests all loved the photobooth and the Guest Book that came with our package was so worth it! It was such a treat to be able to see how much fun our friends/ family had. I've seen other photo booths before, but ShutterBooth is the real deal! Highly recommend! -
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User1345391 Sent on 09/24/20135 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
We used ShutterBooth for our wedding last weekend. And it was amazing! The best guest book ever. We will eternally charish it! thank you to all the people at shuterbooth -
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Amber Sent on 10/23/20125 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Berlin with ShutterBooth Atlanta was awesome! All of our guests loved getting in the photobooth and using the awesome props for the photographs! Berlin helped everyone inside and outside the booth. We had a few guests that were newbees but he explained everything. Brides to Be the photobooth is a must have at your wedding!!!!! Thanks Berlin for making our wedding even more spectacular! -
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Shannon Sent on 08/30/20125 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Shutterbooth Atlanta had a very friendly associate, Berlin, help me in every step along the way. The price was reasonable for the amount of fun we had, but even better because I purchased a Groupon special of theirs!
If you think about it, the photo booth replaced the cost of our favors, entertainment, guest book (since the guests made a scrap book as they went), and the cameras on the table idea for candid photos.
People still talk about how much fun they had...and guests are still glad they can view all the photos online! -
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Yashica Sent on 07/24/20115 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
All I can say is FUN, FUN, FUN!!! Shutterbooth was so great! They came on time and made sure that Jason and I got in the booth. We love our scrapbook that the attendant made on site with all of our family in it. People wrote by some of their pictures; that made the book so special. Everyone so loved the booth! So if you on the fence about getting a photo booth, I say DO IT!!! And go with Shutterbooth for the best experience EVER! -
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User1212178 Sent on 06/23/20134.9 out of 5 rating4.9
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 4.5 out of 5 rating4.5
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Flexibility 5 out of 5 rating5.0
Shutterbooth was really easy to work with. I had to switch venues four days before my wedding, and they had no problem going to the new venue on such short notice. They adapted well to the change and provided a great service. The person who was there to run the booth was outgoing and fun yet professional. He made sure my groom and I made it into the booth before the night was out and made our scrapbook page for us. They also gave me a special deal they had going even though it had technically expired, which was really nice. I would definitely recommend them if you're looking for a traditional photobooth. -
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Noreen Sent on 09/29/20154.8 out of 5 rating4.8-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 4.5 out of 5 rating4.5
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Flexibility 4.5 out of 5 rating4.5
We used Shutterbooth for our wedding and it was worth it. The guests enjoyed it and kept coming back for more shoots as it didn't they look for the pictures to come out.
The have a wide selections for open booth back drop and customized lay out for the printing. Their memory book was a great keepsake for me and my husband as guests get to leave a copy of their pictures and write some notes and wishes for us.
Their service is outstanding and very prompt to reply on email and fast turn around for the lay out designs. It was truly money well spent. -
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Brittney Sent on 09/14/20154.8 out of 5 rating4.8
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Quality of service 5 out of 5 rating5.0
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Average response time 4 out of 5 rating4.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
One of my favorite memories from our wedding is the photobooth! I'm so glad we added this to the event; the album with all the pictures and messages from our family and friends is an amazing (and funny) keepsake in our house. The backdrop was perfect - we did the open experience; so glad we did as it allowed more people to get into the photos without piling into a booth. I loved all the props that came with our package. The online gallery was also available shortly after our wedding which was awesome to share with everyone. -
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L.w. Sent on 03/05/20134.8 out of 5 rating4.8
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Quality of service 5 out of 5 rating5.0
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Average response time 4 out of 5 rating4.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I was on the fence about a photo booth (was it worth the money?), but I am SO happy we decided to rent a photo booth for our wedding reception, and I am SO happy we decided to use ShutterBooth!
Our host on the day of the event was WONDERFUL! He felt more like a guest than a vendor. He made sure everyone went home with the prints they wanted, and he was so patient with two little girls who must have used the booth three dozen times before the night was out. Also, he did an amazing job on our scrap book!
The only reason I rated responsiveness 4 instead of 5 was that there were a few times I had to follow up on an email with a phone call leading up to the event date, to ask questions or confirm details. That being said, nothing fell through the cracks, the final product (the photo strips) and the day-of-event service exceeded my expectations. I would definitely recommend ShutterBooth to others! -
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Kristin Sent on 06/03/20154.5 out of 5 rating4.5
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Quality of service 4.5 out of 5 rating4.5
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Average response time 4 out of 5 rating4.0
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Professionalism 4 out of 5 rating4.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
We were very pleased with ShutterBooth. We chose a package that included the guest album and I would highly recommend making the same decision. We have enjoyed looking back at the pictures from our friends and family at the wedding. It was amazing to see how many people took advantage of the photobooth. At one point, I wondered why no one was on the dance floor; it turned out they were all taking advantage of the photobooth. This really is a favor that your wedding guests will appreciate! -
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Nashawn Sent on 08/29/20124.5 out of 5 rating4.5
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Quality of service 4.5 out of 5 rating4.5
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Average response time 3 out of 5 rating3.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Wonderful service! I really enjoyed working with Berlin and his staff to make my wedding shutterbooth a reality! They created a wonderful logo for me, recommended vendors that saved me money, created a cute photo book that matched my colors, and had a great hostess manning the booth. Every time I looked at the shutterbooth, new people were inside and others were lined up waiting. It was a huge hit! Kids really loved it too. Post event there was some confusion around communication for a refund for some missing items. However, that was fixed after I reached out to the owner. They had already refunded my account but the refund notice went to my mother's e-mail so I didn’t know, especially since I communicated about the refund from my personal e-mail. They should communicate that to customers when undergoing that process. Also, my online wedding gallery didn't appear until a week and a half after my wedding (1-3 days is the norm). So I took two stars away from responsiveness in for that. However, once I was able to get in contact with them and the issue was brought to their attention, they were extremely quick to fix it. Despite the minor hiccups, I am very happy with their service! They really did an awesome job! If I ever have any other big events I am getting a shutterbooth! -
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Ainsley Sent on 07/11/20124.4 out of 5 rating4.4
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Quality of service 5 out of 5 rating5.0
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Average response time 3 out of 5 rating3.0
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Professionalism 4 out of 5 rating4.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
This was without a doubt one of the best non-necessary-spending decisions that we made. Our guests had so much fun in the photobooth and were raving about it for weeks after. The onsite staff was helpful and courteous, which was definitely appreciated. The guest book that we received at the end of the night, filled with photo memories and warm wishes from our guests, was absolutely perfect. Communication with the company management itself wasn’t the best, but they showed up on time and did a great job and ultimately that’s really all that matters in the end. If you’re on the fence about getting a photobooth for your wedding, DO IT! You absolutely won’t regret it and your guests will have a blast! :) -
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Rashida Sent on 07/16/20134.1 out of 5 rating4.1
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Quality of service 5 out of 5 rating5.0
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Average response time 3 out of 5 rating3.0
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Professionalism 5 out of 5 rating5.0
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Value 4 out of 5 rating4.0
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Flexibility 3.5 out of 5 rating3.5
I truly had a ball in my photobooth and it was the most unnecessary neccisity at my wedding! Everyone enjoyed being in the booth and it made for an awesome scrapbook that I love to look at and laugh at! Pictures are definitely worth a thousand words. The only thing is that they are not very reponsive when it comes to communicating, I often called and emailed them and would slowly (maybe a day or 4) would get a reponse. Also under my assumption of what was purchased I thought the photobooth would provide the ability to print both 4*6 and photo-strips with an extra cost! Not to mention I had last spoke with the owner Berlin and advised him I wanted 4*6 prints in my scrapbook with a different photo strip design, instead I got the strips that he initially drew up. They were nice but I really wished we communicated more to ensure I was 100% satisfied. Overall my exprience day of was awesome my attendant was great and also it was ALOT of fun! -
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Jennelle Sent on 09/18/20114.1 out of 5 rating4.1
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Quality of service 5 out of 5 rating5.0
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Average response time 1.5 out of 5 rating1.5
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Professionalism 4 out of 5 rating4.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
We're so glad we decided to get a photo booth for the wedding. It is so nice to have personal messages and pictures to remember all of our guests by.
The only complaint I have about shutterbooth is the responsiveness of the team. After we booked the booth, I e-mailed several times to get day of details as the wedding date got near and didn't receive a response. It wasn't until I called and left message requesting someone to call me back ASAP that I finally got a response. It made me feel a little stressed and I questioned their reliability up to the day of the wedding. Turns out their communication standards were a little more laid back than the rest of my vendors.
Everything was fine the day of - the hosts showed up on time and were great with the guests. The end product is great, we have a nice scrapbook with photo strips of our friends and family. -
Quality of service
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Henock Sent on 05/10/20171.9 out of 5 rating1.9
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Quality of service 2 out of 5 rating2.0
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Average response time 0.5 out of 5 rating0.5
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Professionalism 2 out of 5 rating2.0
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Value 2 out of 5 rating2.0
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Flexibility 3 out of 5 rating3.0
At first everything went really well with ShutterBooth Atlanta. They were responsive, had a great package, and wonderful features. However, when we received our photo memory book with the printouts and signatures, we realized it was really sparse. For context, we had almost 300 people at our wedding. We thought maybe people just didn't take advantage of the photo booth, but then I received an email with the link to our page (which is awesome) on their website, and saw so many photos -at least 20, if not more! These are photos that were never saved for us but they are online. Our package specifically states that we will get one of each photo for our keepsake album. This is still not what upset me, since mistakes happen. So I called and left a message, I emailed, I emailed again, I called again. Now it has been almost two weeks and I have not even received a generic response. No one has returned my phone calls or even my emails! What is worse is that their response time was extremely short and they were responsive prior to my event, which makes me feel they are purposefully ignoring this matter now that the payments are complete and the event is done. Shutter Booth is more expensive than others, but I was okay with the price for the quality and service they promised. Now, this period of silence makes me question our decision and if the money was worth it. I just would like 1) to be called or emailed back and 2) to get a copy of each print as we were promised. -
Quality of service
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