Miami Lakes Hotel Reviews
Reviews
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Irenia Sent on 03/25/2024Best Team and Place to have your wedding
I had the best experience Celebrating my Wedding with an amazing staff. I want to thank Dana Valdez for allowing my vision to come to life, she made my wedding feel like a dream come true. The Catering Sales staff made sure all my request were accomplished. I can honestly say I was able yo enjoy my very special day thanks to each of them, they each made all of us feel at home! Honestly this is the best team to have in your corner during such an important event in your life.
Thank you all! -
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Immanuel Sent on 09/24/2020
Great venue, of course it's the people that make it so!
On August 01, 2020, My wife and I were married in Miami Lakes. We live in the area and wanted our reception and wedding night stay to be special and elegant AND local.
Don Shula's is a beautiful venue. Their courtyard/lagoon/gardens are beautiful and well-kept. There is a lagoon/river, fountain, tropical gardens with tasteful and cute bronze statues. There are flowering tropical plants and deep green foliage around the perimeter. The ballroom opens through a glass wall of doors a with a majestic view of the courtyard. The ballroom itself is well-laid out with respect to food service and a foyer to receive your guests.
We had a small, intimate wedding because of the pandemic, but I'd say Shula's can easily handle 250 ppl or more. The team we had was outstanding. This year has been filled with strange circumstances. My mother was ill earlier this year, the global CoronaVirus pandemic, and that weekend Hurricane Isaias decided to pay us a visit and rain down winds and water with considerable force.
If not for Dana Valdez and the team at Shula's, it might have been a 'wash'. They were able to quickly and efficiently move the event from being a beautiful outdoor tented garden reception to a swanky ballroom wedding reception.
We stayed in the Governor's suite, a well decorated two-story, double wide loft room overlooking the gardens and pool with wrap-around balcony, bathrooms upstairs and down with kitchenette, connected with a spiral staircase. Our stay felt a like a cross between staying at an upscale place in the keys and a mini Caribbean/ Hawaiian vacation. I don't know about the regular rooms.
The restaurant was absolutely delicious, the food, catering and service in general were very good. This is a great venue, conveniently located on Main Street, Miami Lakes, it's comparable to any other hotel/chain, but with a 'ma and pa' personal touch. I really have to stress that our positive experience was entirely shaped by the great attention and care of Shula's Director of Catering, DANA VALDEZ.
She did magic, pulled rabbits out of hats, rolled out the red carpet, and made our day so very special. So THANK YOU!!!!
I work in the event industry and I've seen over 400 ballrooms, hotels and corporate/social venues. Don Shula's, Dana Valdez and their entire team stand toe-to-toe with any of the best venues available.
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Johanna Sent on 09/03/2020Excellent wedding venue!
I recently had my wedding reception behind the ballroom area of Shula's hotel. It was perfect with just enough shade to avoid the blazing sun. Their food selection for my guests was diverse and delicious. Dana Valdez in catering was very easy to work with and helped make my event perfect! The staff were attentive and professional. I stayed in the Lester Collins suite the night before and night of my wedding and it was so convenient and comfortable. I would definitely have another event here! -
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Natalia Sent on 01/09/2020Beautiful venue
We are so happy to work with Martha for our wedding. Everything went well and she really took care of us. Our guests love the food and enjoyed the venue. Thank you!!! -
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Spring Sent on 04/21/2019Best Value Venue, Excellent Quality and Service
We were planning our wedding from Chicago, but the staff at Shula's completely put us at ease. They went through my extremely long emails, answered all of my neurotic questions and were flexible enough to meet with us when we came to town to visit. The end result was phenomenal! Our guests were talking about how amazing the food was and how beautiful the venue was weeks after the wedding was over. We also need to stress how much value we got for our money! Very reasonable for the quality of food and service we received. If we had to do it all over again, we would do it at Shula's! -
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Kassandra Sent on 01/21/2019
What an experience!
I don't even know where to begin to describe how amazing our experience was with Shula's Hotel's venue and staff. First, Dana is fantastic. She is warm and super easy to work with. She will work with you as much as possible to make your vision/dreams come true. Oliver was also amazing! He went above and beyond for us at our wedding to feel comfortable, special, and taken care of. The catering department as a whole was awesome as well; everyone complimented our food and the service was very speedy (which was nice since we wanted to get on the dance floor ASAP!). We also loved the conference room for the bridal party to get ready in & the suite we were able to stay in the night of. Overall, we experienced the wedding of our dreams and it was all thanks to the amazing staff at Shula's. THANK YOU AGAIN! :) -
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Priscilla Sent on 12/20/2018My perfect day!
Amber Brown, the event/catering coordinator was a DREAM to work with. She was responsive, upbeat attitude, quick on her feet, and I enjoyed every interaction with her. Everything was perfect and everyone complimented us on the wedding and they LOVED the food. Shula Hotel and Amber worked with our budget and made our dreams a reality. The day of the wedding, Amber made everything flow smoothly and made sure we had what we needed, were comfortable, brought my husband and myself a drink after the ceremony during pictures and made sure everyone was where they needed to be. I was even able to have my dog be a part of the ceremony and they booked my complimentary room down the road at their dog friendly sister hotel in order to have a place to keep my dog during the reception. I had everything I wanted and I’m beyond grateful! Thank you Shula Hotel and a HUGE THANK YOU TO AMBER! ♥️♥️♥️ -
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Edward Sent on 12/17/2018
Great Holiday dinner at Shula's
From the outset of planning the event, and coordinating all the details over several months leading up to the date, Martha was very responsive and helpful with everything. Our company decided to have a local Holiday dinner for the employees and the venue was wonderful at Shula's. It was quite spacious, and the outdoor area had a nice ambiance. The decorations, lights, centerpieces, and A/V systems they provided were also high quality and classy.
Thanks for hosting us, and being so helpful. -
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Jessica Sent on 07/09/2018I want to personally thank Dana Valdez for being so kind and helpful. To Manny and the catering team amazing job. I highly recommend Don Shula ballroom. The staff were extremely nice, From the Hierrezuelo family.
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Maite Sent on 04/07/2018Excelente sevices and attention. Alicia , the events coordinator , is extremely profesional . Thank you so much to Shulla’s employees to make us a wonderful day.
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Maria Sent on 02/04/2018We loved working with Shula's. The grounds are breathtaking. The FOOD is phenomenal (the mash potatoes are like a gift from heaven #obsessed.) Nearly everyone that talked about our wedding said how AMAZING the food was. As a company, It shows that they care not only about their customers but also their people. Everyone we encountered was so happy to be working with them and they were happy to be at work and helping you.
Dana and Amber are AMAZING! Their attention to detail and care with our wedding made us feel like we were working with family! We had some issues in the beginning, but after Dana took over we quickly forgot all about them and could not have been more at ease. They took great care to make sure that everything was set up how we wanted. They even went as far as to help us find a last minute vendor to hang some of our decor. We would definitely HIGHLY recommend asking to have them oversee your event.
We love Shula's and could not imagine having our wedding anywhere else. -
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Melinda Sent on 01/30/2017Adams Winter Love 12/17/16. Shula Hotel was BEAU-TEE-FUL Dana Valdez Direct of Catering and Filomena Flagg were very professional every step of the way. -
![Daleena]()
Daleena Sent on 05/28/2014Going through different venues and being on a budget was a total nightmare. Mariana and Don Shulas saved our life. So friendly and willing to help she made one of the most important days of our lives not only affordable but AMAZING. Everything was perfect and i couldn't ask for more. Food was delicious. So easy to work with and everything was beautiful. i couldn't ask for anything more. If you want a budget friendly and stress free event that will create nothing but compliments- plan with Mariana at Shulas! -
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Sandra Sent on 12/08/2009I can't stress enough how helpful Barbara Ramirez (catering manager) was to our needs and requests. The coordination of food and service could not have been better. -
Ana Sent on 09/29/2018It was my 50th Birthday and the hotel and staff made this event magic. From the first day to planing to the day of the party. That group of people went extra mile to make my day. Dana was available for me every time that I had a question prior the event. Thank you for that wonderful experience.
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Jaris Sent on 08/06/2013Shula's hotel was great. Megan was the catering director and she later took over our wedding due to the other catering associate quitting. I felt pretty good with that however the overall experience was pretty good although the air conditioning didn't seem to cool off the areas in the ballroom and foyer. I wanted to have the ceremony outside in their garden area and I ordered fans to keep my guest cool durig the ceremony but we decided it was too hot to have it outside, but the A/C didn't really kick in either and good thing I had fans. It was a bit warm in the ballroom the entire night. I had about 130 guest. Another thing we asked Megan to make sure the garden area was well manicured by having the leaves picked up and out of the water fountain areas and have the dirt covered with mulch or something. That wasn't done. But all in all I had a great wedding and the food was great and delicious and it was served HOT!! which is always a plus. -
Jennifer Sent on 04/04/2019
It ended up being better than expected!
While the overall experience was positive, we did have some hiccups along the way. First and foremost, I’d like to state that this review would be all 5 stars if it wasn’t for a representative that seemed to enjoy giving us a tough time. The general staff is amazing, from the catering department, to the hotel, and the directors involved. In the beginning, we went through a few representatives (Paul & Amber) that were very classy and professional and we signed with Shula’s because of their superior service. It was unfortunate, when both left during the planning process. Everything was dandy until Amber left and we were introduced to Martha, that we began having issues from day 1 with her. She seemed to make everything into a road block. It began when we asked simple questions about our wedding day that she began to state that we needed a wedding planner, although we were 10 months in without ever needing one. Up until that point every representative supported us with our plans and vision of what we wished our wedding to be. She always mentioned we needed a wedding planner after telling her we had things under control. We even considered a florist because she had no interest in helping us put down our centerpieces. She was not helpful with trying to coordinate the reception early for us to put down our decor or even being in our wedding arch. She would take several days to respond to calls or emails and when she did respond, she would be very condescending and gave us ill mannered, witty comments. When we got closer to our wedding date, her customer service skills were non present. She would be very dry and whenever we had asked a questions she would always say “next question”. Her customer interaction skills are practically non present, to the point that if she was employed anywhere else her contract would certainly not be needed. Overlooking our interactions with her, we must say that the Shula’s staff was able to turn around our terrible perception of Shula’s. Just two days before the wedding, we had lost so much patience that we contacted the catering manager Dana. Dana, Ellioth and Oliver made our dream wedding come true! I can’t believe that with such short notice, they were able to pull off such a perfect day for us! Everyone that day exceeded our expectations!!! We were indeed treated like royalty! Anything we asked Dana & Ellioth, it was given to us immediately, any obstacles that day were handled with ease and even things we didn’t ask for were just given to us! Ellioth brought these beautiful flowers which meant so much to me! I can’t believe that day Ellioth and Oliver went as far as bringing us Hors d’oeuvres because we were too busy in our photo sessions or brought us a beverage every time so we would have time to mingle in our reception and not have to even walk to the bar! Or the time they reminded me that my food would get cold and to at least grab a bite! From the bottom of my heart, I thank Dana, Ellioth and Oliver for giving us the best wedding day anyone could ever ask for! Please don’t be discouraged to having your wedding here. There are wonderful representatives ready to help you! I will never take back how perfect our wedding day was! Thank you Shula’s ! -
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