Secrets Royal Beach Punta Cana Reviews

Reviews

• Anya S. Sent on 12/18/2022
  4.8 out of 5 rating

  4.8
  • Quality of service
    4.0 out of 5 rating
    4.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Francina Rodriquez is the best wedding coordinator

  Had my wedding at Secrets Royal Beach Punta Cana. Francina was not only amazing, she helped me navigate through some pretty bad situations with some bad vendors that I had. She worked extremely hard to make sure that I was enjoying and she took care of some last minute cancellations like a champ. Very appreciative of her! She's a savior!

  Had my wedding at Secrets Royal Beach Punta Cana. Francina was not only amazing, she helped me navigate through some pretty bad situations with some bad vendors that I had. She worked extremely hard to make sure that I was enjoying and she took care of some last minute cancellations like a champ. Very appreciative of her! She's a savior!
• 
  User2148677 Sent on 05/26/2015
  0.9 out of 5 rating

  0.9
  • Quality of service
    0.5 out of 5 rating
    0.5
  • Average response time
    0.5 out of 5 rating
    0.5
  • Professionalism
    0.5 out of 5 rating
    0.5
  • Value
    2.5 out of 5 rating
    2.5
  • Flexibility
    0.5 out of 5 rating
    0.5

  Amazing location--beautiful locale...great pool and staff. But Hotel Guest Services is horrible. Even spoke to Omar the hotel Manager..he knows I will review this poorly and has promised to fixing the non responsive, badly communicating, and rude Guest Services desk. This was for 9 day Honeymoon..not for a reception.

  Amazing location--beautiful locale...great pool and staff. But Hotel Guest Services is horrible. Even spoke to Omar the hotel Manager..he knows I will review this poorly and has promised to fixing the non responsive, badly communicating, and rude Guest Services desk. This was for 9 day Honeymoon..not for a reception.

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