Sebago Watersports Reviews
Reviews
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4.6 out of 5 rating
4.6 out of 5 rating
10 Reviews
91% recommend it
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![Jenn]()
Jenn Sent on 11/26/2018Sunset rehearsal cruise
We had such an amazing time on the Flyer! Lanier was our captain and was so friendly! We took our wedding party and guests for a nice sunset cruise after our rehearsal. We had great weather and an amazing sunset. The food was delicious and the drinks were flowing! We couldn’t have asked for a better time!! We highly recommend sailing with the Sebago crew!!! -
User1159200 Sent on 05/11/2013We hired the Sebago catamaran for a sunset cruise welcome party the night before our wedding. It was such a blast! They can also do the wedding on the boat which would have been fun as well. They're catering department did an excellent job on the food and the staff was so friendly, fun, & upbeat. If you want a fun and unique experience, hire them! -
User1340835 Sent on 09/22/2013If you want a vendor that will abide by their own contract and promises, do not book Sebago. We were told that the captain would cancel our private charter if the weather was bad. They refused to cancel the charter in 27 knot winds. We were forced to cancel the charter ourselves and forfeit 50% of our costs (as per their contract). Then the vendor refused to honor their contract and kept all the money. We lost over $6K. We now have to sue to get our money back. The owner of this company will lie to your face and steal your money. Unless you can guarantee perfect weather, do not book this company for your wedding and do not rely on their written on spoken promises.Sebago Watersports's reply:
Charter cancellations are unfortunate and never a situation that anyone involved wants to have happen. Fortunately, after providing charter services in Key West for over 25 years, we are pleased to share that they are extremely rare. With that said, they do happen, and we do our best to clearly outline such situations in our agreements, provide professional advice should a difficult situation appear likely and work with our clients to ensure a positive experience should one actually arise, often at our expense. On this date, the local area did experience inclement weather during the morning hours, which is common for this time of the year and which cleared well in advance of the scheduled departure time. As is customary, on the day of the event there was communication between our team and the client, we provided professional advice and reassured a nervous client of our ability to deliver on their expectations and our promises. It is important to note that at no time was this charter cancelled by the client. Just prior to boarding, under clear skies and after the caterer had completed their set-up on the vessel, our team learned of the client’s intention to cancel the charter from the caterer. Surprised, we immediately contacted the client who confirmed the cancellation. At this point the client was reminded of the contacted cancellation policy and associated losses. It is important to highlight several points. First, no one likes cancellations. It is for this reason that our agreements are very simply worded and easy to understand. They outline weather contingencies very clearly. Second, having been in the charter business in Key West for over 25 years, we’re consistently recognized on almost every travel review site as having some of the best customer experiences of any of our competitors. Third, and most importantly, our team had the pleasure of hosting another, very successful, wedding charter on the very same date and time as this scheduled trip.
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