Elizabeth B. Sent on 06/29/2022
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Quality of service
1.0 out of 5 rating
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Average response time
1.0 out of 5 rating
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Professionalism
1.0 out of 5 rating
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Value
3.0 out of 5 rating
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Flexibility
2.0 out of 5 rating
Very unprofessional behavior
First of all, this place is beautiful no doubt. I had my wedding here this last summer and I'm not really the kind of person to tear anyone down but do feel like my experience needs to be shared with others about this venue.
- The day of our wedding the fridge was not working and sadly our wedding was in July so our wedding cake practically was toppling over. No one warned us or apologized about this.
- There were mice running around in the kitchen where we were told we could prep our food (We took pictures). The owner scoffed a little at my mother in law when she pointed it out to him and said it was bound to happen since they're out in the country. Our family also lives out in the country and pay every year to have people check for rodents/insects. It's 100% possible to prevent something like that.
-The men's shower was not working and we were not told this either so we got to find this out on the day of our wedding. Which again was in July. Luckily the women's shower worked so we were all able to take turns and cram in there.
-We were given a coordinator but she did not show up the day of our wedding. We were given a different person, who was extremely nice. However, because the coordinator that was suppose to show up didn't come, our chairs weren't put in the ceremony area. Sounds like a small thing, but it was something that took our bridal party and my grandparents/parents hours to do. Wish we could've got a heads up on something like this. The owner told us we could pay him extra money to have someone help us but we were already a little frustrated to show up and see that, since it was something my husband and I had asked her and the business that delivered them to make sure of.
-Our rehearsal was very awkward in terms of us not knowing what to do. We scheduled a day to show up and showed up on time. However, our coordinator was no where to be seen. We walked into the building looking for her and found her in the middle of a whole other meeting she had scheduled. We weren't upset just a little confused. However, she seemed a little irritated at us for interrupting her meeting with someone else. We were a little confused as to why she scheduled someone over our appointment. Apparently it was a friend of hers who was curious about the venue. She told us at the end that we were suppose to just help ourselves and do it all without her. During this rehearsal the coordinator got upset with my aunt and mother in law for looking at the fridge since it was interrupting her meeting as well. I felt like it would have been nice to have her there for any questions on set up since that's why I assumed she was there. But I guess that is not exactly how they run things.
Overall we encountered a lot of very unprofessional behavior and stresses that we really wish we didn't have to have on our wedding day. Like I mentioned, this place is beautiful and our wedding was great. However, if I had the opportunity to know all these things prior to booking this venue, I most likely would have gone elsewhere.
First of all, this place is beautiful no doubt. I had my wedding here this last summer and I'm not really the kind of person to tear anyone down but do feel like my experience needs to be shared with others about this venue.
- The day of our wedding the fridge was not working and sadly our wedding was in July so our wedding cake practically was toppling over. No one warned us or apologized about this.
- There were mice running around in the kitchen where we were told we could prep our food (We took pictures). The owner scoffed a little at my mother in law when she pointed it out to him and said it was bound to happen since they're out in the country. Our family also lives out in the country and pay every year to have people check for rodents/insects. It's 100% possible to prevent something like that.
-The men's shower was not working and we were not told this either so we got to find this out on the day of our wedding. Which again was in July. Luckily the women's shower worked so we were all able to take turns and cram in there.
-We were given a coordinator but she did not show up the day of our wedding. We were given a different person, who was extremely nice. However, because the coordinator that was suppose to show up didn't come, our chairs weren't put in the ceremony area. Sounds like a small thing, but it was something that took our bridal party and my grandparents/parents hours to do. Wish we could've got a heads up on something like this. The owner told us we could pay him extra money to have someone help us but we were already a little frustrated to show up and see that, since it was something my husband and I had asked her and the business that delivered them to make sure of.
-Our rehearsal was very awkward in terms of us not knowing what to do. We scheduled a day to show up and showed up on time. However, our coordinator was no where to be seen. We walked into the building looking for her and found her in the middle of a whole other meeting she had scheduled. We weren't upset just a little confused. However, she seemed a little irritated at us for interrupting her meeting with someone else. We were a little confused as to why she scheduled someone over our appointment. Apparently it was a friend of hers who was curious about the venue. She told us at the end that we were suppose to just help ourselves and do it all without her. During this rehearsal the coordinator got upset with my aunt and mother in law for looking at the fridge since it was interrupting her meeting as well. I felt like it would have been nice to have her there for any questions on set up since that's why I assumed she was there. But I guess that is not exactly how they run things.
Overall we encountered a lot of very unprofessional behavior and stresses that we really wish we didn't have to have on our wedding day. Like I mentioned, this place is beautiful and our wedding was great. However, if I had the opportunity to know all these things prior to booking this venue, I most likely would have gone elsewhere.
User1878675 Sent on 10/21/2014The event went really smooth and couldn't have asked for anything better.
