Sandos Cancun Reviews

Our wedding at Sandos was an absolute DREAM. Like many others have written in the reviews, Nely was an integral part of our amazing experience. She's been with Sandos for over 6 years and has perfected the art of coordinating weddings at this location. We were so impressed how responsive and professional she was, from start to finish. It would be impossible to have such a seamless, stress-free (and affordable) wedding in the states - especially with everything that the Sandos wedding packages provide. Anything you may need, they got it: flowers, tables, chairs, linens, DJ, cake, dinner, open bar, extra entertainment, and more! If you want to customize? Just let Nely know and she'll make it happen.

Every bride's nightmare is that it rains on her wedding day, especially when you plan on having everything 100% outdoors. This was the case for me but Nely assured me that we'd still make it a beautiful time indoors. She was right and saved me from an epic meltdown. We ended up having our ceremony in Seasons restaurant, the cocktail hour at Frattini's, and the reception was in the downstairs ballroom.

And it wasn't just the day itself that was amazing! Our guests had a fabulous time for their entire stay, whether it was 3 days or 10 days. The entertainment staff works incredibly hard to make it a PARTY every day. Not your thing? That's ok - there are more "quiet" pools and the spa was lovely for a massage or hydro therapy. There's truly something for everyone. Another special thing about Sandos - it is a smaller resort (only 213 rooms) so if you want your guests to hang out and see each other often, the set up of the resort makes it easy to do that.

Nely and her team were great! The staff treated myself and wedding party great during our stay and did a great job making my now husband and I feel special during our wedding week. Nely helped coordinate my wedding and saw my vision. Onsite she was always available for any questions and helped alleviate my stress on the days leading up to the big day. On the day of the wedding and during Nely was very attentive and took all stress off my plate so I could enjoy my day and my guests. We got married right on the beach which made a perfect backdrop. Our suite was spacious and clean and came with a beautiful view of the ocean. I would and have recommended Sandos Cancun. My husband and I look forward to coming back next year to celebrate our first year anniversary!

Let me start by saying that if you find yourself having questions about what I did or had at my wedding, or any questions in general you can send me a DM on my IG @eimaj.ination and I will happily share with you pictures, and any details!

This process had me a little nervous at first, it was scary not knowing exactly what to expect, because it is a destination wedding. BUT like the others have said, they will reach out around 3 months before! And they get it done!
Nely was the absolute best, from the moment she reached out, she was on it. I would email her and she would respond for the most part, within the hour.
Our wedding was in March 2024, we were worried that we would get rain, but Nely had a back up just incase.
We had our Wedding Ceremony, Cocktail hour and Reception on the Terrace. My worry was that the space would be too big for the small amount of people we had. But everything was spaced out so perfect that it didn't even feel like there was empty space.
Nely was able to accommodate so much. She Reserved a whole restaurant for our Welcome dinner we wanted with our guests (No charge!). They were amazing. Shots all around and a 3 course fixed meal.
Surprisingly, I feel like the Sandos IG and website do not do a great way of advertising how much fun they have to offer. We were expecting the hotel to be kinda more of a relax resort. That was not the case, they had dance clubs at the lower level inside, mexican buffet/ show, and a casino night. It was alot of fun for our guests.
For the wedding, we had ALOT of entertainment during the reception. First, at the cocktail hour we had a 6 person mariachi, mind you they only charged us for a 3 person. We had a party pack with Fire Dancers, Dance girls to get the party started, 2 stilt walkers (one pouring shots down our throats, and the other playing a drumb), we also had some samba dancers, and water drums. Lets just say no one was ever sitting down.
Overall, this was the greatest experience ever. Our wedding was in March 2024, and I still have people bringing up our wedding in July.
List of everything in our end total:
Venue, chairs, tables
40 Adults (Couple, Guests, 2 photographers)
Our room Upgraded
Couples Massage
Romantic Dinner
40 Guest 3 course Welcome Dinner
Additional hour for reception
Additional hour for DJ
String Lights
Mariachi
Party Pack dancers
Fire Dancers
Dessert Table
3 course meal and open bar
All our decor
Flowers
Shots wall
Relocating our ceremony arch to our sweet heart table
Cold Fire works
Cocktail hour hors d'oeuvres and specialty coctail
waiters
Something like this would have costed us over 50k+ in the states. lets just say after the discount we got for having a guest total of 100+ nights what we paid was way less than half of what it would have been in the states.

Our 30th Anniversary Vow Renewal at Sandos Cancun was amazing! Nely, our wedding coordinator, was the ultimate professional in helping me plan our wedding. She was very detail oriented and made our day so special. Given the opportunity, we would choose this venue again and again.

Nely, Carlos, and the resort staff went above and beyond for our wedding. Our ceremony took place in the penthouse and it looked absolutely amazing with a picturesque backdrop of the water, and an elegantly constructed arch that composed of wood beams, soft white draped curtains, and beautiful flowers. We then had our reception at the rooftop terrace. Everything was spaced out perfectly for our guests and allowed for a generous dance floor. Appetizers, although we were unable to try, we were told were amazing by our guests. Our meal was cooked to perfection with a great amount of flavor. Our package came with a three tiered cake which was absolutely divine and allowed for our guests to have multiple servings if they wished. We also opted to get a dessert table which allowed for some different sweet options for our guests. Sandos allowed for myself, and my now husband, to taste test prior to selecting the meal and desserts for our guests. Throughout our stay they went above and beyond for us making sure we had reservations and restaurants for our whole wedding group and upgraded our room. We could not be happier with our choice of picking Sandos and we would highly suggest to any couple looking to get married, to say “I Do,” at Sandos Cancun.

From the beginning of our wedding planning experience, Sandos Cancun exceeded our expectations. Very quick in responses, and attentive to any questions we had, in the early stages of booking and planning. Once our wedding coordinator, Nely, was assigned to us, she hit the ground running with every detail, she was great at communicating in a timely manner, and meeting each one of our requests during the wedding planning process.
I really dislike planning events, and she made the wedding planning process super smooth sailing. Once we arrived at the resort for our wedding week, it was as if we had known Nely in person the entire time we had been communicating back and forth with all things wedding. She was attentive the entire wedding day with any of our needs. As far as the ceremony, cocktail hour, and reception, she went above and beyond to make our vision come to life. It was seriously the most perfect day! We are so thankful and appreciative of all the hard work, and attentiveness that was put into our special day. We will 1,000% recommend Sandos Cancun to anyone who asks. Thank you a million times for everything Nely, and Sandos Cancun!!!!

I’m so very thankful for Nelly and Sandos Cancun. It was a bit scary to trust the wedding details to happen from afar ( I live in Florida) but Nelly made every detail happened. She is very organized and helped me stay calm. My guests loved this all inclusive resort. Our wedding was amazing and I would relive it again!

Our wedding turned out to be everything we wanted it to be and more! We originally booked a Spring 2021 wedding. However, due to Covid-19, we changed it to Spring 2022! The venue was super accommodating. Nely was our wedding planner and she did an amazing job! I was slightly nervous because a lot of our communication was via email but she really helped us along the way.
All of our pictures came out great and our food was cooked perfectly! This place is also super LGBT+ friendly, the staff was super friendly to all of our guests during the entire trip!

I had such an incredible experience having my destination wedding in this venue. For starters the venue is gorgeous. The look matched the esthetic I was going for perfectly. The process at first was scary to be so far, but the second Nely, the wedding coordinator, reached out I felt so much ease. She handles absolutely everything. I simply sent her my vision and with out any stress she completely made it come to life for me. Everything was even more beautiful than I could’ve ever dreamed of or imagined. The service the entire weekend was incredible. The took care of us and made us feel so special even on the days that wasn’t the wedding. We had such an amazing time at our wedding I truly wish we could relive it every single day. 10/10 highly recommended this venue and their incredible wedding team!

We had our wedding in April and everything was wonderful! The package we chose came with everything you could need for the event. We added a few touches from the add-on options. The decor was stunning. Nely and her team did an excellent job with the set up. We curated our own playlists for the DJ and the music played was perfect. I highly recommend Sandos Cancun if you are planning to do a destination wedding with inclusive packages. It takes a lot of stress out of the planning process. Save your favorite wedding inspiration photos and Nely & team will make sure it happens just as perfect as the photos!

First of all let me say that I had the perfect dream wedding and I thank the wedding coordinator, Nely for making everything possible!


I started off looking at all the hotels in the Cancun area, and Sandos Cancun was one of the few who could accommodate our large party. We made our wedding website through Minted, but also hotel accommodations through Destify, which made everything easy for our guests. They were able to book through Destify, but also were able to book through third party websites or through the Sandos Cancun website if they wanted. In the end, we just needed their booking number. I really like how Sandos only does 1 wedding a day because they were able to focus on just us and our party the whole weekend of Friday and Saturday.


My husband and I did travel to Sandos Cancun in November 2021, to look at everything at the resort. Nely actually greeted us with champagne and chocolate covered strawberries in our suite, and upgraded (our parents room, but meant to upgrade our rooms), but it was a great experience. We did our menu tasting there and were able to see the Rooftop Terrace and the Ballroom that was getting remodeled. I will say, comparing our first trip to our wedding trip, the food was slightly better during the first trip, but during our wedding trip because we were so busy, we ordered room service most of the time and it was still very good!


I only had a few guests that were staying off site - either you or the guest can pay for their pass. This appeared easy, I didn’t run into any issues for their daypasses. Everyone else seemed to have an easy time checking in and out. The hotel did get booked out to capacity, but I think most of them were our guests!


We also were able to have a rehearsal dinner at Frattini’s for 60 people, and Nely was able to provide a set menu for us, as well as a speaker and microphone. I gave her place cards and a seating chart and everything was as planned! She let us have a rehearsal right before the dinner to make sure we all knew where to go (with the sound system!), so I’m glad that we were able to do that! She was so accommodating!


Our wedding was July 30, 2022 and we purchased the Seaside Bliss wedding package. We had a total of 137 adults, 3 children (2-12 years old), and 3 children under 2 years old (did not get charged). We had our ceremony on the Rooftop. It was beautiful, but sadly it started to rain after that so we weren’t able to get many pictures with our flower canopy that we paid for - the canopy was later moved to decorate right in front of our sweetheart table on the floor, so at least we could take pictures in front of it. And our cocktail hour had to be moved inside, which was not really an issue. Our reception was in the Ballroom which turned out beautifully! We did pay extra for string lights and tulle, but it turned out gorgeous so I’m glad we did!


As far as vendors, I did pay a $500 fee for an external vendor of a videographer. But Nely only charged me for the day of the wedding (it’s normally per day), and the videographer did come the day before because we had a traditional Chinese Tea ceremony the morning before. Nely was amazing because she let us use the Season’s restaurant for 2 hours (I believe this is during the time where the restaurant is not open), with no fee for our Tea Ceremony, and even provided chairs, side tables, speakers and a microphone for us at no extra cost. Oh she also provided me with extra flower petals for the petal toss after the wedding ceremony for no extra cost. She was the best!!!


One downside, we weren’t able to transfer any services to family members - my friend was doing my hair and make up, and unfortunately I lost out on the hair and make up that was included in our package, but this was my decision. We did get a room upgrade (WHICH WAS AMAZING, THANK YOU NELY) and a couples massage the day after our wedding. All we needed to do was make a reservation. We booked the Laguna Suite and were upgraded to the Presidential Suite! It was SO BEAUTIFUL and perfect for getting ready - I had a large bridal party of 9 bridesmaids. I think we were also supposed to have a special dinner included, but honestly I think we forgot about it so that was our fault. She did let us exchange the bouquet and boutonniere for a centerpiece (I opted to bring my own bouquets and boutonnieres! So I was very grateful for the exchange in centerpieces.) She also let us have the mixer/blender down in the Ballroom which is normally not provided.


For food - appetizers we chose: mini seafood ceviche served on a spoon; Smoked salmon roll, goat cheese, pesto; Carpaccio of Ahi tuna on oriental cucumber salad; and napoleon of lobster and mango. We were so busy, so my husband didn’t get to try any. I do wish that they would have saved him a plate! I was a little disappointed in the food because during our menu tasting, I tried a fabulous roasted saltillo-style (similar to a twice baked potato) and during the reception, it was just a plain potato. So I was a little sad! We had a beautiful dessert table (which I was also very busy that I didn’t get to try), we had the traditional panna cotta, tiramisu, chocolate and raspberry mousse, and creme brulee, and cheesecake for gluten free option; but the creme brulee was not brought out or told to me that they didn’t have it. That was also sad because I made a graphic menu that had all the desserts on it. I will say the cake was delicious, we got vanilla with strawberry filling. It was beautiful! But I only got a bite, I also wish they saved me a piece! Haha but initially it was $10 a person and I believe she only charged me for half. She even upgraded our cake. It turned out beautiful!


Nely was great about letting me personalize everything which was very important to me! I was able to bring my own cake toppers; bouquets and boutonnieres, welcome signs; centerpieces (vases and we used the bridesmaid bouquets as centerpieces); bring my own cocktail cups; party favors (foam sticks, cowboy hats, leis, light up bow ties); picture frames; table numbers, guestbook + big cardboard cut-out heads of my dogs for the photo booth and video booth that we rented. They let me design the vinyl for our dance floor (which I feel like the dance floor is needed if you have a large party because otherwise you’re dancing on the carpet!); the photo booth vendor that works with the resort is Romanza, and they let me design my own photo booth template, as well as pick the music and design the template for the video booth! Everything that I brought for the wedding, I was able to give to Nely days before and she had it all ready for the wedding and it all looked beautiful! She made sure everything went smoothly and for that I am so grateful! I was able to make my own detailed timeline and documents for her and she followed it pretty exact! If you are not particular, then I think of course things will run smoothly, but if you are specific (like me haha) - you don’t have anything to worry about because Nely pretty much executed every tiny detail that I wanted!


The DJ was able to play all the music that we wanted for our grand entrances and throughout the night they just followed a playlist of music that I created for them. The cold sparklers that we had, didn’t go off at the right time during our first dance, but that wasn’t too big of a deal. They came on during the perfect time during our entrance so it was very pretty!


I had 2 outfit changes during the reception; so once I changed out of my wedding dress into a Vietnamese traditional ao dai, and then my ao dai into my reception dress. They don’t have a bridal suite, but we were able to give my outfits to Nely, and she kept them in her office and was able to get them for me to change into the bathroom. My bridesmaids kept a bag of my things/shoes, etc. so it was very easy for me, since Nely had it all ready - and my husband’s change of clothes as well, so I would just keep that in mind. That you can give your things to Nely or just go change in your room (we chose to give it to Nely since we didn’t want to waste time going upstairs.)


After the wedding, I made a list of things that I wanted back and she was able to make sure we got everything back! Nely truly was a gem! She answered all my questions (and I had a lot), but did so with patience and everything was honestly so perfect because of her (she even helped with little things like fixing my train and veil, she truly went above and beyond!)! I had good communication with her a few months out, but 1-2 months before the wedding, she was super quick and responsive! I was even able to text her a couple weeks out for even faster responses! She paid so much attention to all my details and I am so glad that I had her to handle everything. I seriously had the best weekend ever and I really wish that I could go back and do it all over again, but only because I had Nely and the Sandos Cancun team to make everything a dream come true!


My husband and I really want to come back and have a vow renewal because of how amazing Nely was! Despite the rain, everything was beautiful and we had the wedding of my dreams!

My husband and I had the most perfect and dreamy wedding at Sandos Cancun! Thank you endlessly to Nely and her team for all of their hard work to make sure everything was perfect from beginning to the end. From communicating with her throughout the planning process and to the very end of our stay at Sandos Cancun, Nely has been such a great coordinator to work with. She made sure that no one from our guest list or myself, my husband, or our families had to worry about anything related to the wedding! From the decorations to the flowers to the hair and makeup and even the weather-related moving of venues for our cocktail hour and reception, every moving piece was accounted for and everything went so seamlessly. EVERY GUEST could not stop saying great things about the resort, the food, the staff, the wedding,.. everything! I now tell everyone to consider having a destination wedding and doing it at Sandos Cancun!!

We absolutely loved our wedding at Sandos Cancún! The wedding coordinator, Nely, helped us create the wedding of our dreams and we are so over the moon happy!! Nely literally brought the pictures I sent her from Pinterest to life and I was blown away on the wedding day seeing my vision become a reality! The whole staff at Sandos was so great and we were overjoyed with the service we received! All our family and friends had the best time and we loved every minute of our weekend!! I wish I could go back and do it all over again!! I highly recommend having your destination wedding here!!

NELY, our wedding coordinator was absolutely amazing. She helped us plan our wedding in literally 2 months. There was no task she could not complete when we asked it of her. It was great to have someone pay so much attention to detail on our big day and we would have been lost without her. Nely made sure to have a back up plan in case of bad weather for the reception (which we ended up using because it was the end of hurricane season) but it was still beautiful. We ended up having our ceremony outside on the Terrace which has great background views of the sand and ocean for pictures, and then the reception was in the Seasons restaurant. It fit our group of around 30 people perfectly but it could easily fit 50-60 people.
We were able to meet with Nely quite a few times when we arrived at Sandos in preparation for the wedding and that made us feel much more comfortable about the whole process. I hope Sandos keeps Nely as a wedding coordinator for a very long time because she is the real deal!
Their in house photography group (Romanza) was pretty great as well. We paid for 8 hours continuous coverage with photo and video (I think 5 people total) and the only thing I would say is I wish we had one of them for the last hour of the reception because that's when us and our guests let loose and it would have been nice to capture the end of the evening. The photo booth we paid for was AMAZING, such good quality pictures and the attendants running it were so funny and helpful.
We had a great 8 days at the resort, and upgrading to the presidential suite for the wedding weekend was the best because it was a good place for wedding guests to visit and hang out. Also getting ready for the bridal party was easy in that big of a space.

They have entertainment most nights and the switch up the themes so your guests have something to do in the evenings. All of the staff and bar tenders are so cool, they were on top of their game all week.
I'd definitely recommend Sandos and specifically Nely for your Mexico wedding in the future.

I searched a lot to have our destination wedding in Cancun. There were lots of options and different packages in Cancun hotels. But after reading the reviews about Sandos Hotel about their professionalism, cleanliness, accommodation, and the food quality, We chose Sandos hotel for our big day and We are glad with our decision. Everything went smoothly and as it was planned. My wedding coordinator, Juliana, went above and beyond working with us and made sure that all things would be perfect. She was really helpful and friendly, and she responded to my emails and questions very quickly. The wedding arrangement were all good. Also the hotel staff are really polite and helpful.
I cannot thank them enough for all they did for us and for our guests. We all experienced a good vacation stay at Sandos Hotel.
Thank you!

My husband and I had originally booked a group wedding at Sandos Cancún, however our guests were apprehensive to travel due to covid, so we unfortunately could not host a larger event. Juliana, the wedding coordinator, was extremely flexible and understanding, she easily adjusted our plans so the two of us could still enjoy our dream beach wedding. From the second we arrived, Sandos had little surprises planned for us as the wedding couple and all of the staff knew who we were and truly made us feel so welcomed. We had the most special day, it was absolutely gorgeous, between the weather, the champagne, the roses/chocolate surprises, and the customer service from the entire staff, we could not say enough in this review to appreciate them all!!! Even though it wasn’t the big party we had originally planned, the smaller intimate ceremony was everything we had hoped for and more! Thank you Juliana for everything!!!

Sandos Cancun was the best experience for my wedding. I could not be happier!

Where to Start!! Juliana met me as soon as I arrived at the resort with my husband and she was there every step of the way for our 8 day stay! I’ve never experienced such professionalism and passion from someone in their field before. I cannot thank her enough for being there and making every single wish I had for my wedding come to life and surpass my expectations ! I would do it all over again if she was there to help me! All in all amazing experience and Sandos Cancun is extremely lucky to have Juliana as their on site wedding coordinator!

Amazing experience. The staff was excellent and the location unbeatable. I would recommend this hotel to anyone looking for an unforgettable wedding. Thanks you Sandos Team!

We had a dream wedding in Sandos Cancun, with an amazing view from the Martiniere Terrace, with an exceptional set up inside for dinner and evening venue, wonderful service from the kitchen staff, the waiters, the management in general and of course the wedding coordinator. She achieved to set our dream wedding up in less than two months, amazed us with details we were not even expecting or requesting and we had an unforgettable day in Sandos Cancun. Do not doubt to choose this beautiful hotel for your unique day!

I recently had my wedding on February 23, 2019 at Sandos Cancun Lifestyle Resort and our experience was nothing but amazing! The hotel manager, Benjamin and our Wedding Coordinator, Diana were extremely helpful, accommodating, and responsive. This boutique style, all-inclusive resort was perfect for our 50 guests and everyone has an absolute BLAST! From the Thursday happy hour, Friday Rehearsal Dinner at St. Trop by the beautiful ocean to our wedding on the terrace, everything was more than we ever expected. I highly recommend this resort, especially if you are planning a wedding and would like a terrace as your venue.

My husband and I have been together for 14 years and engaged for nearly 6 of those. We are definitely the worst type of planners :-). Our experience with Nely from Sandos Cancun was fantastic. Being very unsure of all the details, we were so blessed to work with her and her team at Sandos Cancun to plan our wedding week and ceremony.

From decor, arrangements, food selection, and more, the stress of planning was completely off our shoulders. When stressful moments would arise, it only took a quick message to Nely and her team to find a quick resolution. Our guests, as well as other hotel guests who happened to catch glimpses of our ceremony, absolutely enjoyed their time. For days afterwards, we were constantly complimented by complete strangers and hotel employees on how beautiful our ceremony was.

We definitely recommend the resort for anyone planning a small to medium sized wedding. It created a very intimate environment for us throughout the week that we will forever cherish.

Let me preface this review by saying that I had a pretty rough start with Sandos after committing to them being my venue of choice for our wedding. From the front desk not answering the phone for my guests' questions about booking to being misled with vendor pricing, I was ready to pull the plug and find a new venue. And then I met Nely.

Nely COMPLETELY flipped my experience 180 degrees. She is the reason that Sandos has so many positive reviews - she took my negative experience up until that point and found ways to make it a great experience and some! She made exceptions to the wedding package to make sure my wedding was everything I wanted, she took articulate notes and paid attention to EVERY little detail that we discussed, and she was VERY responsive via text. Boy, oh boy, that room upgrade was SPECTACULAR!

Because Sandos only books one wedding per day, we had our ceremony on the beach by the bright blue water, our cocktail hour by Bar Two, and our reception on the gorgeous terrace. Although it was windy, the wedding day could not have gone more perfect. Nely and Carlos are the reason for that. They're incredibly kind, funny, and fun, and they could not make a more perfect team. I HIGHLY recommend working with those two and you will not have to worry about anything going wrong :)

We had our wedding at Sandos Cancun and it was the best week of our life. Nely and her team did an excellent job of making sure everything went smoothly. Everything turned out perfect. 10/10. Thank you so much Nely, Carlos and team :)

First of all Nely is amazing. She is so good and really cares about you! We had some scares with the rain but Nely was there for us the whole time and had backup plans. Luckily we were still able to have our ceremony outside (on the terrace) and it was incredible. We had to have our reception in the ballroom because it was pretty windy and chances of rain but they made it look so so beautiful, we were blown away!

The rehearsal dinner was also inside due to wind which was a really good call. We had it at one of the restaurants on property and Nely made it look so good!

The resort is also very nice and the staff are all so friendly. Everything exceeded our expectations and we are so happy!