RSVP Party Rentals Reviews
Reviews
We're all about trust. Our community relies on honest reviews to help you make those big decisions with ease.
4.7 out of 5 rating
4.7
Very good
44 reviews
Recommended by 94% of couples
-
Quality of service 4.8 out of 5 rating4.8
-
Average response time 4.8 out of 5 rating4.8
-
Professionalism 4.6 out of 5 rating4.6
-
Value 4.5 out of 5 rating4.5
-
Flexibility 4.8 out of 5 rating4.8
-
Camille Sent on 01/29/20245 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Excellent service!
RSVP Party Rentals elevated our wedding reception with 2 black Luna bars and a 20x20 white dance floor, adding a touch of elegance to the atmosphere. Their professional, on-time service and excellent communication made the rental process hassle-free. With an lots of cool and unique rentals to choose from, we highly recommend RSVP Party Rentals—10/10! -
Quality of service
-
Schar Sent on 08/21/20225 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Had everything I needed
Communication was easy, RSVP had everything I needed. -
Quality of service
-
Kayli Sent on 04/10/20215 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Simple yet amazing!
RSVP rentals was one of the easiest parts of the wedding planning process. We wanted to add two wine barrels to be used during our ceremony and reception at our wedding venue. We heard about them through our wedding venue and I checked out their website. Their prices are decent and the whole process was easy. They were also super responsive with any questions, concerns or changes I made. I would recommend this company for anyone looking for some great rentals and great communication! Thank you RSVP for helping make our day extra special. -
Quality of service
-
Hailey Sent on 04/07/20215 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Great price, great service!
We ordered 12 tables & 120 chairs! They delivered to us in the morning so we had plenty of time to set up!! For the price, it was worth it! -
Quality of service
-
Sarah Sent on 12/05/20195 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Incredible & Reliable!
RSVP so professional with the way they conducted business! My husband and I were impressed with how well all of their rentals were taken care of. -
Quality of service
-
Kayla Sent on 06/09/20195 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Amazing!!! Highly Recommend!
I would highly recommend using this vendor for all your party needs! We rented all of our tables, chairs, plates, silverware, linens, and napkins for our wedding, and the ending price was very reasonable for our quantity! Our consultant Kerry was very helpful, and most importantly extremely patient with us, which made our decision process go smoothly. -
Quality of service
-
Diana Sent on 04/23/20195 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Beautiful furniture
Very professional and great pricing, we only payed for one day though kept the furniture all weekend. -
Quality of service
-
Cindy Sent on 02/25/20195 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
So amazing!
We've been working with RSVP for some time now and they are nothing but wonderful! Rosie and Abi are always so attentive and answer every single phone call/email I have. Their delivery/pick-up team are also always on it! We really appreciate everything they do for us as a venue. If you are looking for a place to get your rentals, look no further! RSVP will deliver their great customer service (along with your rentals) and make your day super easy! -
Quality of service
-
Sarah Sent on 11/06/20175 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Awesome selection and they were so accommodating to every change leading right up until delivery. Rosie was wonderful to work with. -
Quality of service
-
Kori Sent on 06/06/20175 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
The most amazing decor and rental options! I loved everything about this company. -
Quality of service
-
User2674213 Sent on 07/05/20165 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
We ordered a dance floor RSVP Party Rentals and we are pleased with the service that we received. They answered all our questions and accommodated to our wedding even though it was on a Sunday. We recommend this company to anyone that needs party rentals. Our close friends used them for their wedding and our venue use this company all the time. They have a good reputation and lived up to their expectations. Thank you so much. -
Quality of service
-
User2461924 Sent on 12/10/20155 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Renting from RSVP was easy - I even planned from across the country. All of their products are listed online and they were quick to respond to emails. The men who picked up and delivered our items were very sweet and went above and beyond what was required per the contract. Thanks! -
Quality of service
-
User6273467 Sent on 10/11/20145 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
RSVP Rentals came recommended from our wedding planner and they ended up delivering an amazing range of beautiful rentals for our outdoor wedding. We'd highly recommend them to anyone and everyone - no matter what type of event you're having. -
Quality of service
-
Brenda Sent on 09/28/20145 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Rented glasses, tablecloths, coolers, etc for our insuite reception. Changed our order several times without a problem amd the order was ready and waiting when we arrived to pick up. Very clean rentals in great condition. Very close to the strip. -
Quality of service
-
Keri Sent on 09/18/20145 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
RSVP came recommended from my sister in law, who had used them a year before my wedding (the wedding was at my house, so I already was somewhat familiar with them). We didn't have to be home for either delivery or pickup, everything was nice and the entire process was ridiculously easy. I'll definitely use them again for a large party! -
Quality of service
-
Jean Sent on 05/15/20145 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
RSVP was awesome! Everything was delivered as ordered and was of great quality!
Booking everything was super easy online and when I had to deal with someone they were great!
Thanks RSVP :) -
Quality of service
-
User1619799 Sent on 05/15/20145 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
I was super impressed with RSVP Party Rentals. We ordered heaters, tables, and linens from them. I changed my order a couple times and they were prompt and flexible with my requests. They dropped off the equipment on Friday, which was a huge blessing since that allowed us to set up the day before the wedding. Very professional. I highly recommend them. -
Quality of service
-
Jennifer Sent on 03/30/20145 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
RSVP was great! They were very flexible, and let me change my order a million times. My wedding was on a Saturday, and they delivered Friday afternoon and didn't pick up until Monday morning, which was really convenient and took off a lot of the pressure of set up and take down. Plus they only charged us for one day! All of their products were great - I highly recommend RSVP! -
Quality of service
-
Tiantian Sent on 11/24/20135 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
RSVP was able to provide all the rental equipment we needed including chairs, tables, linen and the dance floor. They arrived on time and installed the dance floor exactly as we instructed. Pick up of the equipment was also trouble free. The equipment was in good condition and of a high quality and the delivery men were friendly and courteous. -
Quality of service
-
User1183089 Sent on 06/01/20135 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Would use them over and over again setup lights for an intimate bistro setting and the owner himself gave me all of his recommendations as well as one very helpful staff member. find her if you are looking all the other girls don't know anything about what is going on in that showroom but loved their selection most reliable and most reasonable -
Quality of service
-
Maegan Sent on 10/26/20115 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
We rented our chair covers and archway from
RSVP. Their website photos showed exactly what we got! No surprises & very reasonable prices. A+ -
Quality of service
-
Christina Sent on 10/21/20115 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
I used this vendor for linens and pedestals for the altar arrangements. I was very pleased with the aesthetic appeal of both as well as the reasonable price. I also appreciated that they were prompt in sending swatches, so I was able to see the fabric and color of the different linens and match them to the bridesmaids dresses and ties. -
Quality of service
-
Amanda Sent on 08/15/20115 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
I did not have much contact with this vendor. We used them to rent tables and chairs for our backyard wedding. We walked in, placed the order, and were out in 10 minutes. I like how they have all their pricing online, along with pictures of the items. That way, I was able to figure out what I wanted in advance, and simply place the order. When I called to subtract a few items, the amount was automatically deducted from my credit card. They delivered everything on time the Friday before the wedding, and came to pick it up on Monday. And, for that you're only charged a 1 day rental. -
Quality of service
-
Sarah Sent on 06/25/20115 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Great service! I had no problems ordering my linens, and they came and set up my dance floor for me. I called back the next day because I wanted more to my dance floor, and they had no problems just adding it to my order. They were very friendly and dropped off and picked up on time. -
Quality of service
-
Rayette Sent on 04/30/20115 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
They were amazing. Audrey was a jewel. The rentals arrived on time and the drivers both loaded and unloaded the rentals. They were awesome ... I highly recommend them. -
Quality of service
-
Randi Sent on 09/14/20105 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Very great! they were very helpful! -
Quality of service
-
Joetta Sent on 05/21/20105 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Super easy to use!! I ordered my linens and didn't give any more thought to it! They showed up ontime and were picked up without any issues. -
Quality of service
-
Breanna Sent on 10/02/20095 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
They were great!!! VERY on top of it, timely, and Audry in customer service was such a sweetheart. She made the whole process seamless and perfect! -
Quality of service
-
Jennifer Sent on 03/05/20095 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
We needed some greek comlumns on very short notice to hold up flower arrangements at our ceremony and reception. The staff at RSVP Party Rentals was very helpful and nice. They were able to have the columns for us on the same day we requested them, which was the actual day of the wedding! We were not able to return the columns until the following Monday since our wedding was on a saturday and they were closed sunday; however they did not charge us for an extra day of rental. Very convenient and fast service. I would recommend them for any party rental. -
Quality of service
-
Silver Sent on 10/22/20174.9 out of 5 rating4.9-
Quality of service 4.5 out of 5 rating4.5
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
We did an in-suite reception at Mandalay Bay and needed to rent a few extra tables, chairs and coolers. Since we had access to a pickup truck, we picked up all the rentals ourselves. Our wedding was on Saturday so we picked everything up on Friday morning and returned everything on Monday morning. The tables, chairs, and linens were perfect for our space and easy to set up ourselves. We also rented a PA system just in case we needed a speaker for music. Luckily, the room had its own sound system because the PA system wasn't particularly good. There was also a crack in the bottom of one of the coolers which we discovered the following morning when I walked barefoot near the cooler and found out that the carpet was soaked through. I admit, though, the crack was pretty small and easy to miss. I notified them when I returned the items and there weren't any issues. In all, renting from RSVP was easy and super affordable. -
Quality of service
-
Katie Sent on 04/25/20164.8 out of 5 rating4.8
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 4 out of 5 rating4.0
RSVP provided chairs and tables for our wedding since our venue didn't provide any. They were very timely with their delivery and we were able to get everything set up quickly, they charged extra to pick them up again because it was after business hours, but overall I think they had reasonable prices and great products. -
Quality of service
-
Stephanie Sent on 10/10/20114.8 out of 5 rating4.8
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 4 out of 5 rating4.0
-
Flexibility 5 out of 5 rating5.0
My caterer used this company for my outdoor ceremony and reception. We rented the chairs, tables, linens, dance floor and lighted bar. Everything arrived on time and looked great. I would highly recommend this company. -
Quality of service
-
User1645245 Sent on 06/03/20144.6 out of 5 rating4.6
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 3 out of 5 rating3.0
-
Flexibility 5 out of 5 rating5.0
Staff was friendly and helpful. No problems when needed to make changes to order. -
Quality of service
-
User5870995 Sent on 12/15/20124.6 out of 5 rating4.6
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 3 out of 5 rating3.0
-
Flexibility 5 out of 5 rating5.0
They delivered our dance floor at the last minute, it came on time, and was picked up with no problems. Just a note that they charge extra for delivery outside of normal business hours. If you can get it picked up the next day during business hours it will save you a lot of money. Overall good experience. -
Quality of service
-
Haute Sent on 10/02/20124.6 out of 5 rating4.6
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 4 out of 5 rating4.0
-
Value 4 out of 5 rating4.0
-
Flexibility 5 out of 5 rating5.0
I rented Chiavari Chairs for our wedding reception.
I worked with Yogi. She answered all inquiries within 48 hours and accommodated a change in quantity at the end.
The chairs looked great, just like they were pictured. They set them up as asked and took them down well after the reception was over- we never saw them. Their fees seem competitive. A couple of vendors were lower, but RSVP seemed more dependable.
I would recommend RSVP for any rentals you can use from them. -
Quality of service
-
Lauren Sent on 03/16/20174.5 out of 5 rating4.5-
Quality of service 5 out of 5 rating5.0
-
Average response time 4.5 out of 5 rating4.5
-
Professionalism 4 out of 5 rating4.0
-
Value 4 out of 5 rating4.0
-
Flexibility 5 out of 5 rating5.0
We used RSVP Party Rentals to rent a dance floor and some linens. They were easy to contact on the phone and book. They showed up on time and the dance floor was put together like it was supposed to be. Everything went very smoothly. I was happy with what we received. -
Quality of service
-
User2276051 Sent on 08/18/20154.4 out of 5 rating4.4
-
Quality of service 5 out of 5 rating5.0
-
Average response time 4.5 out of 5 rating4.5
-
Professionalism 5 out of 5 rating5.0
-
Value 3 out of 5 rating3.0
-
Flexibility 4.5 out of 5 rating4.5
Great quality, prompt service, very friendly. Great experience for our wedding chair rentals! -
Quality of service
-
Joan Sent on 11/21/20144.4 out of 5 rating4.4
-
Quality of service 5 out of 5 rating5.0
-
Average response time 3.5 out of 5 rating3.5
-
Professionalism 5 out of 5 rating5.0
-
Value 3.5 out of 5 rating3.5
-
Flexibility 5 out of 5 rating5.0
We didn't work directly with RSVP but we did rent from them through both the catering company for our Meet & Greet Party as well as through our reception venue for the wedding reception itself. Both events were great and the quality of the rental furniture and linens was great. They offer delivery, although it can get pretty expensive for that part depending on when you need them. They do offer a pretty big selection of items though and we were happy with everything we got through RSVP Rentals. -
Quality of service
-
Leslie Sent on 05/29/20124.4 out of 5 rating4.4
-
Quality of service 4 out of 5 rating4.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 4 out of 5 rating4.0
-
Value 4 out of 5 rating4.0
-
Flexibility 5 out of 5 rating5.0
I wanted to plan and execute this wedding on my own and with the help of RSVP party rentals they helped make it all possible! 2 days before the wedding there was a little snag with some of the items I ordered but they made up for it and upgraded my linen at not extra cost! They were very patient with all the changes I made too! -
Quality of service
-
Jolene Sent on 05/25/20154.3 out of 5 rating4.3
-
Quality of service 4.5 out of 5 rating4.5
-
Average response time 4.5 out of 5 rating4.5
-
Professionalism 3.5 out of 5 rating3.5
-
Value 4 out of 5 rating4.0
-
Flexibility 5 out of 5 rating5.0
I had some difficulty when contacting the office of RSVP rentals, I often felt the ladies answering the phones were inconvenienced by my calls. The rental process itself was easy, the delivery and pickup flawless. I would still use them, I think their phone customer service could use some help though. -
Quality of service
-
User2090647 Sent on 04/07/20154 out of 5 rating4.0
-
Quality of service 4 out of 5 rating4.0
-
Average response time 4 out of 5 rating4.0
-
Professionalism 4 out of 5 rating4.0
-
Value 5 out of 5 rating5.0
-
Flexibility 3 out of 5 rating3.0
They had great prices, and did an amazing job with set up. They showed up early on Friday morning (which was fabulous) and quickly got our tables/chairs and gazebo set up. The two men worked hard and were very professional. They were willing to make adjustments so everything looked perfect. The items were decent quality and looked great.
However for tear on Monday we were less thrilled. We called Monday morning, they said they would be there between 3 and 6 (we couldn't just leave a gate open for them due to animal issues) but said they would give us a call before they came. We called again at 4:30 to see if we could get a further estimate of when they would show up and were told they were running late, and they wouldn't be there until 5:30. We made sure to be at the house by 5:15 on Monday evening. At 6:15 we attempted to call again--but their main office was closed. They didn't show up to clean up until after 6:30--and never actually called to tell us they were on their way. When they did arrive they told us that they called but didn't get an answer (which they may have written down the number incorrectly, but we did verify it a few times.)
In general I was pleased with their service, and the face they let us add on additional items, and the set up, but was less pleased with them picking up their items and the service at that point. -
Quality of service
-
Krystle Sent on 06/28/20213.6 out of 5 rating3.6-
Quality of service 4 out of 5 rating4.0
-
Average response time 4 out of 5 rating4.0
-
Professionalism 1 out of 5 rating1.0
-
Value 4 out of 5 rating4.0
-
Flexibility 5 out of 5 rating5.0
Customer service not to great
Overall, they had everything I needed for my wedding but they charged me 14 days later for missing items and never called to verify that any items were missing. Jodelle, the girl that answered the phone was not professional and kept trying to over talk me when addressing my concerns. Just rude!!! -
Quality of service
-
Heather Sent on 10/28/20123.1 out of 5 rating3.1-
Quality of service 2.5 out of 5 rating2.5
-
Average response time 4 out of 5 rating4.0
-
Professionalism 2.5 out of 5 rating2.5
-
Value 2.5 out of 5 rating2.5
-
Flexibility 4 out of 5 rating4.0
REVIEW FOR UTAH LOCATION:
I would not use RSVP rentals again.
The Pros:
The actual rentals were nice. They had a good selection, worked with me to get what I wanted. The chairs are definitly not as nice as they are in the showroom. They are quite banged up, but the rest of it looked nice. The delivery/pickup guys were very nice and professional (although late).
The Cons:
1--When they delivered the rentals, they were to hang some bistro lights. They had come up to the site a few weeks prior to determine where, how they would be hung, and how many strands would be required. They had said 3 strands from the trees. Well on delivery day, there were only 2 strands and there were NO trees that would hold the lights more than a few feet off the ground. They had no way of hanging them. This is not the stress a bride needs the day before her big day. They did come up the following day just a few hours before the ceremony (despite promissing they would be there at the crack of dawn) to hook them up. They looked great once up! But wow, that took way too long to arrange.
2--They billed for lost and damaged items, the list seemed a bit excessive and especially since we only knew of 1 glass being broken all night! I think much of damage occurs in transit given that they just through glasses, plates, etc in boxes without anything in between and then throw them into a truck! They only charge you wholesale cost, but I still think unless they package better you should no be responsible.
3-- They would not pick up on Sunday, so the day after the wedding when it started to rain my new husband and I had to take down all the tables and chairs and try to find dry hiding spots for them. Not the way you want to spend your first night as a couple!
I am not sure how the other rental companies are, but I do not plan on using RSVP if I were doing another event. -
Quality of service
-
Derrick Sent on 11/27/20221 out of 5 rating1.0
-
Quality of service 1 out of 5 rating1.0
-
Average response time 1 out of 5 rating1.0
-
Professionalism 1 out of 5 rating1.0
-
Value 1 out of 5 rating1.0
-
Flexibility 1 out of 5 rating1.0
Horrible customer service - the worst ever!
Never have I experienced an associate or manager as rude as they were.
Problem: Rented tables & chairs, asked if they had pads so they dont scratch the flooring I just purchased and installed
Manager Answers/Solutions:
-"Zip" on over to walmart, purchase pads and install them yourself
-Teach your guests how to properly use a chair or pull out a table
-"We dont know if your guests are gonna be jumping on these tables"
-"Never have i been asked this question before"
Other great notable conversation pieces:
Manager: I work in a showroom,
Me: OK
Manager: just place bedsheet on the floor
Me: I thought you work in a showroom
Manager: Yes
Me: Have you ever seen a bedsheet on the floor before?
Manager: No
Manager: I have worked a ton of weddings before, things happen
Me: Weddings are outside venues, this is my home and asking general questions as a customer
Manager: Maybe you should teach your guests how to use a chair or table properly
End Result:
Either accept the delivery or refund entire thing
Simple question. No need for the rudeness, disrespect, just needed customer service. 0 Stars if possible. Never giving them my business again. -
Quality of service
Are you interested?
Are you interested?