RomanticGowns.com Reviews
Reviews
4.0 out of 5 rating
4.0 out of 5 rating
18 Reviews
79% recommend it
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![Mary]()
Mary Sent on 06/16/2010This website was so great to find. I was a bride on a very tight budget and I found a beautiful dress for a very affordable price. Just plan accordingly and prepare for alterations. -
![Amanda]()
Amanda Sent on 02/07/2011I loved my wedding dress! I want to 3 locations and I tried on about 30 dresses. At Bridal N Tux, I went and picked out two favorites but completely different. I went back with my mom, and the consultant was amazing! She listened to what I loved about the two dresses and found the perfect blend of the two. It was UNREAL!!!! I loved it and didn't have to sacrifice either factor. She listened to what I wanted and then was so encouraging of the fit and fabulosity of the dress for me. Also, the pricepoint was great, I had an amazing dress without breaking my budget! She made me feel like a bride and my dress could not have been more perfect for new years day or for the venue. -
![Kristine]()
Kristine Sent on 10/19/2011I almost didnt get my dress because they went into recevership after i ordered it and didnt tell me until 6 weeks before my wedding... they wanted me to pick a dress they had in stock instead of the one i paid for.... -
![tony's cuppycake]()
Erin Sent on 04/17/2011Bridal N Tux had just open a new showroom in Dayton, OH. I did not want to go to David's Bridal and thought this would be a nice alternative. On our first visit we found dresses, but could not get a consultant to help us get a fitting room. Finally after about an hour my mom went and found someone and we got a dressing room. My mom and sisters had to help me in all of the dresses. The consultants never came to assist or ask if we needed anything. Again my mom rounded up a consultant and we got answers on the dress I liked and the bridesmaids dresses. Unfortunately the bridesmaids dresses only came in a very limited color so we went elsewhere for those. We tried setting up an appointment for my next visit, so that we could actually be helped but they would not allow it, even though I was definitely ordering the next time we came.
Two weeks later we go back to order my dress. This time kn owing who the customer service is, we pull the dress plus a few more to make sure I still love it as much. I try them all on and am sure I want the first one. My mom again had to go search for a consultant to come take my measurements and place my order. It took almost 2 hours to get everything done, and the store was not even busy the consultants were just too busy talking to each other. As i'm paying for my dress, I paid in cash, I hand the lady 6 $100 bills. Her and the rest of the girls start talking about the money and wish they could pull $100 bills out of their purses. They also proceed to talk about what bar they should go to after work.
Two weeks after the order was placed, we called to check for an arrival date, we were given February 14, but as early as the 1st. On the first, we call them to see if it's still on time and the person says it looks like it's in the store someone should be calling you this week. By the end of the week still haven't heard from anyone, so we call again. Again we are told that it looks like its in, but the lady that is supposed to call is on vacation. Monday of the following week we call and finally get to talk to the right person. She informs us that the dress in fact is not in, that it is still sitting in China and would not be sent out for at least another week due to the Chinese New Year shutting down the country. Finally the next week we get a call saying it is in, we tell them we will be in on Friday to pick it up. We get there Friday evening and the consultant cannot find the dress. She asks the style number and I found the sample and showed it to her. Finally after 20 minutes of searching she comes out with my dress. We ask if I can try it on to make sure everything looks okay. She gives us a fitting room and then leaves. My mom and sister again help me with the dress. And only after I'd taken it back off did a consultant want to help us. We were told to bring the dress back for pressing closer to the wedding date. She also tells us to bring a large SUV or van because once it's pressed it needs to be laid out.
Two weeks before the wedding we called to make sure if we brought the dress over that it would be pressed in time. The week before we drop it off for pressing and tell them we will be in Friday night to pick it back up. I should have known it was not going to be good when they could not find my paper work when we dropped it off. The consultant working the front desk had me fill out another piece of paper and stuck it in the slot on the bag, she also signed off on it.
We come in Friday night to pick up the dress, and like usual had to search for an employee. We tell her what dress, spell out my last name and she goes off to start looking for it. She comes back about 20 minutes later and is on the phone with the manager, asking again the style number and size and telling me I bought the floor sample, which I had not. She finally finds my dress in the back and it had not been touched. It was even more wrinkled than when it was dropped off. She starts talking about they found some loose beads and were going to fix them. When I remind her that my wedding is in 2 days she got a look of panic. She again calls the manager and is telling her. They inform us that it will be ready tomorrow. I demanded an exact time because we had a lot of things that needed to get done the day before the wedding.
10 am Saturday morning we arrive to pick up the dress. The manager had a very snotty attitude, She again states that I ordered the floor sample. My mom asks the manager what she is going to do to make this right. The manager proceeds to ask if I need a veil or shoes. The wedding is tomorrow, I have everything. She then asks if my mom needs a dress. Again the wedding is tomorrow everyone has their dresses already. The manager then says that this is her first time talking to either of us about the dress. My mom had called on Wed. to make sure it would be ready for pick up Friday. Also the manager, is the consultant that took my measurements and ordered my dress. I walk out with my dress. A few minutes later my mom comes out wanting my credit card, because they don't do cash refunds. We were expecting a $100 or so to be refunded. While I was outside the franchise owner came out and was talking to my mom. After he heard about the horrible service and about employees talking about which bar they wanted to go to after work, and trying to sell cars instead of dresses he approved a total refund. -
User1096558 Sent on 02/23/2013I submitted an e mail as instructed to order the gown I had chosen. The response was quick and I was told that this company was local out of Pensacola, FL. I was told the dress I had selected was being discontinued but that there were two left in stock that could be altered to fit my measurements. We set an appointment at Two Times a Lady with the alterations specialist for a fitting. I sent another e mail also requesting a specific jacket but received no response. I arrived at the appointed time and was told the alterations person had just left to take care of another customer who had a more pressing need. The owner then brought out a gown that was 4 sizes too large and could not possibly be altered to fit my size. The owner then started rummaging through the racks--overfilled with uncovered/unprotected gowns--trying to find something similar, then gave up and stopped to take care of another customer who walked in. I left and went to David's bridal where I found a lovely gown and received outstanding service.
The service from Romantic Gowns/Two Times a Lady was unprofessional in every respect.
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