Romance Travel Group Reviews
Reviews
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Quality of service 4.9 out of 5 rating4.9
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Average response time 4.9 out of 5 rating4.9
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Professionalism 5 out of 5 rating5.0
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Value 4.9 out of 5 rating4.9
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Flexibility 5 out of 5 rating5.0
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Ralph Sent on 11/29/20255 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Best Destination Wedding!
We cannot say enough great things about Romance Travel Group! My fiancé and I initially tried to plan our destination wedding in Mexico on our own, and it quickly became overwhelming and frustrating. In desperation we did some research about destination weddings and saw great reviews about Romance Travel and decided to give them a call. From our very first call with Abby, we knew we had finally found the right team. She listened carefully to what we envisioned, helped us narrow down the perfect locations, and ultimately we decided on Dreams Riveria Cancun Resort and Spa in Puerto Morelos, which turned out to be an absolutely beautiful and perfect choice. Abby patiently listened to and answered our many questions and then coordinated everything with Dreams Riviera. We literally didn’t have to do anything other than make decisions!
Once the resort was selected, Heather became our main point of contact for all guest arrangements. She was truly amazing. She handled hotel bookings, travel logistics, and airport transfers for every one of our guests with patience, clarity, and kindness. We heard repeatedly from friends and family about how helpful and responsive she was throughout the entire process.
Thanks to Abby and Heather, our wedding planning went from stressful to effortless. They took care of the details, answered every question, and made sure that both we and our guests felt supported from start to finish. Our wedding week was amazing and everything we hoped for and more.
If you are planning a destination wedding, do yourself a huge favor and work with Romance Travel Group. They turned what felt impossible into one of the most joyful and seamless experiences of our lives. We recommend them wholeheartedly!
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Quality of service
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Aubrey Sent on 11/25/20255 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
1000/10 recommend
Romance Travel group has been a godsend with helping us through our destination wedding planning from beginning to end! It is so hard to find what resort would be a good match for your all your destination wedding needs and Romance Travel group takes the brainwork out of it and provides you the best options based on your wants and needs. They negotiate with the resort and help assist you with making sure you have the right room options for you and your guests. They assist with reminders for you and your guests on payment deadlines and making sure everyone is taken care of. This whole process would have been so stressful without their assistance. They made the process of planning a destination wedding enjoyable without the excess stress of feeling like you have to do it all yourself. Abby and Shannon were 1000/10 and cannot thank them enough! I cannot recommend them more if you are planning a future destination wedding! -
Quality of service
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Zach Sent on 10/31/20255 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Wedding Planning Paradise
Choosing Romance Travel Group was truly one of the smartest choices we made for our wedding. After hearing such great things from close friends, we had high expectations, and Abby and Heather still managed to exceed them. They guided us through every step of the destination-wedding process with so much professionalism and kindness. I always felt like we were in good hands — they were consistently organized, incredibly responsive, and so patient with every question we sent their way. They also did an amazing job keeping our guests updated, which took a huge weight off our shoulders. Planning from a distance can be overwhelming, but Abby, Heather, and the entire RTG team made it feel smooth, manageable, and even enjoyable. Because of their support, I’m heading into our wedding feeling calm, prepared, and genuinely excited. I would wholeheartedly recommend them to anyone planning a destination wedding! -
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Zachary Sent on 10/31/20255 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Destination Wedding Planning Paradise!
Working with Romance Travel Group has been one of the best decisions we made during our wedding planning. They came highly recommended by good friends and now I want to do the same for others. Abby and Heather were incredible from start to finish. They made the entire destination-wedding process feel effortless, organized, and completely stress-free. Both of them were always quick to respond, patient with our many questions, and proactive in keeping us and our guests informed every step of the way. Their guidance gave us a great deal of peace of mind while planning from afar, and we truly felt supported throughout the entire experience. Thanks to Abby, Heather, and the RTG team, we sailed into our wedding feeling excited, prepared, and confident. We highly recommend them! -
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Hunter Sent on 10/31/20255 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Destination Wedding
Working with Romance Travel Group was absolutely incredible! From the very beginning, they made planning our destination wedding completely stress-free. They were organized, professional, and always one step ahead — anticipating questions before we even had to ask.
Heather and Ashley took the time to understand exactly what we wanted and presented us with the best options that fit our vision, budget, and guest needs. Their communication was outstanding — every email, call, and detail was handled quickly and with genuine care.
Our wedding weekend turned out more perfect than we could have ever imagined, and we truly owe so much of that to their guidance and expertise. Even our guests couldn’t stop talking about how helpful and attentive they were throughout the process.
If you’re considering a destination wedding, don’t hesitate — book with Romance Travel Group! They go above and beyond in every way and make the entire experience unforgettable. -
Quality of service
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Katrina Sent on 10/31/20255 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
So helpful for planning a destination wedding!
Romance Travel Group has been such a huge help in the planning process of our destination wedding! From helping us pick a resort, to negotiating with the resort for pricing, to building our wedding website, booking our guests, communication about final room payments, to hotel transportation, I never could’ve planned my destination wedding without them. They’ve also sent us cute little gifts along the way which I will be taking with me to Mexico. Our guests have also mentioned how easy it’s been to book their rooms, ask questions, pay their bill, and book transport for the airport and back. Abigail and Heather have been instrumental in helping me prepare for my wedding, and I’ll always be so grateful I went with RTP for my wedding planning! -
Quality of service
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Alana Sent on 10/23/20255 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Expert Guidance from Start to Finish
When we decided to have a destination wedding, we were excited but completely unsure where to start. Working with Romance Travel Group was the best decision we could have made. From the very first conversation, they made us feel supported, informed, and confident in every choice. Their team went above and beyond to help us find the perfect resort within our budget, even when we changed our minds along the way. They handled every detail with care and professionalism, from invites, RSVPs, regular communication with us and our guests, and travel coordination. We especially loved the little gifts like luggage tags and engraved tumblers.
I couldn't have asked for a better team to get us through one of our biggest life events. -
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Megan Sent on 10/23/20255 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Lifesavers!
The Romance Travel Team was amazing to work with! Organizing a wedding in a different country was daunting to say the least, but their team helped us navigate it with remarkable professionalism and made the experience significantly less stressful. Abigail was truly amazing; she listened attentively to our preferences and helped us find the perfect resort for our special day. Shannon was also a lifesaver, handling all communications with the resort and expertly organizing our family's room bookings and transfers, which took a tremendous amount of pressure off us. They were so helpful throughout the whole process and
When I unexpectedly needed to adjust our wedding plans and timelines six months out, the team promptly stepped in and seamlessly managed all the necessary changes with the resort.
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Quality of service
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Ally Sent on 10/23/20255 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Best Travel Group
I cannot recommend RTG enough! The first introduction call we had, I knew they were going to be amazing. From answering a million questions (from both myself and my guests). To helping us pick the best resort for us, to getting a great deal for our guests, we would be LOST without them! They sent emails to make sure everyone submitted all information on time and made sure everyone was crystal clear with instructions. The booking to and from the airport is a big bonus! A lot of my guests have never left the country and the ease of having someone waiting for you booked by RTG could not be more of a life saver. I would recommend RTG over and over. -
Quality of service
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Kyle Sent on 10/23/20255 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Romance Travel Group
Working with Romance Travel Group was a great experience from start to finish. Abby and Heather were both kind, professional, and easy to reach whenever we had questions. They kept us updated throughout the planning process, helped manage our guests, and coordinated airport shuttles so travel was simple. We also appreciated the thoughtful gifts like the luggage tags and personalized tumbler. Their clear communication and organization made the experience smooth and enjoyable, and we always felt supported along the way. -
Quality of service
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Abigail Sent on 10/16/20255 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Seamless Destination Wedding Planning with Romance Travel Group
We used Romance Travel Group for our destination wedding in Cancún, and they made everything effortless. Heather and Abigail were incredible—organized, patient, and always quick to respond. They kept our timeline on track and went above and beyond to help every single guest, answering countless questions about travel, rooms, and logistics with ease. Our guests constantly mentioned how helpful they were, which made the whole experience smooth and stress-free for everyone. Thanks to their guidance and care, we were able to truly enjoy our wedding without worrying about a thing. We can’t recommend them enough! -
Quality of service
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Ethan Sent on 10/06/20255 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Amazing Team
Working with Romance Travel Group was one of the best decisions we made for our destination wedding. From the very beginning, Shannon and Abby were absolutely incredible to work with. Planning a wedding can be stressful enough, but when you add in the details of a destination wedding in another country, it can quickly feel overwhelming. Shannon and Abby made the process seamless, stress-free, and honestly enjoyable.
As a gay couple, we wanted to make sure our wedding would be not only beautiful but also welcoming and inclusive. Shannon and Abby went above and beyond to ensure that every detail was handled thoughtfully and respectfully. They guided us through every step, from narrowing down destination options to ultimately choosing the perfect resort—Dreams Riviera Cancun. We could not have asked for a more stunning and accommodating location, and it was their expertise that led us there.
They also handled communication with the resort, coordinated travel for our guests, and answered our countless questions with patience and professionalism. It gave us so much peace of mind knowing that everything was in their capable hands. Thanks to them, we were able to truly enjoy the experience, focus on celebrating with our loved ones, and soak in every moment of our big day.
We are beyond grateful for Shannon, Abby, and the entire Romance Travel Group team. If you are considering a destination wedding, especially if you want knowledgeable, kind, and supportive agents, we cannot recommend them highly enough. They made our dream wedding a reality! -
Quality of service
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Cody Sent on 10/05/20255 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Wedding review
Romance Travel Group was such a lifesaver for our destination wedding! Shannon and Abby were amazing to work with from day one. Planning a wedding is stressful enough, but when you add in a destination, travel, and a big group of guests, it can feel overwhelming. They made the whole process smooth, organized, and honestly really fun.
Since ours was an LGBT wedding, finding the right resort was super important to us. Shannon and Abby helped us every step of the way and guided us to Dreams Riviera Cancun, which turned out to be absolutely perfect. The resort was gorgeous, welcoming, and everything we could have hoped for.
They also handled all the travel questions from our guests, coordinated the details with the resort, and kept us worry-free throughout the process. We can’t thank Shannon, Abby, and Romance Travel Group enough—they made our dream wedding come true! -
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Katie Sent on 07/24/20255 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Life Savers! Amazing Team ✨
Working with Romance Travel Group for my destination wedding in Mexico was an absolute lifesaver. I had no idea where to begin—planning a wedding from afar felt overwhelming—but from the moment I connected with them, everything changed. They truly listened to my vision, wishlist, and must-haves, then used their expertise to guide me through options and help me narrow down the perfect resort that checked every box. Their responsiveness was amazing; every question I had (and there were many!) was met with timely, thoughtful answers. They provided incredibly helpful resources—from travel tips to wedding timelines—which took so much stress off my plate. Beyond their professionalism, they’re just genuinely kind, fun, and easy to work with. The ladies at Romance Travel Group made what could have been a chaotic process feel exciting and manageable. I can’t imagine planning my wedding without them—thanks to their support, I had the wedding of my dreams in paradise. Five stars! -
Quality of service
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Christina Sent on 07/14/20255 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Romance Travel Group- Simply the BEST!
Working with the Romance Travel Group has been nothing short of extraordinary! Choosing them was hands down one of the best and most rewarding decisions I made while planning my destination wedding. From the very beginning, the entire process was seamless, stress-free, and genuinely enjoyable—thanks to this phenomenal team.
I initially connected with Abigail, who patiently walked me through every service they offer and quickly secured both my wedding date and room block at the resort. Abigail’s warm, professional, and knowledgeable approach immediately put me at ease. She was incredibly responsive and made me feel completely supported every step of the way. I knew right then that I was in expert hands.
Once the foundation was set, Heather stepped in—and let me tell you, she was absolutely amazing! She brought such a calming and confident presence to the process. Her responsiveness was unmatched, and she went above and beyond to make sure every detail was in place. Not only did she manage all my questions with grace, but she also took exceptional care of our guests, who continuously raved about how helpful and friendly she was.
What truly sets the Romance Travel Group apart is their outstanding communication, attention to detail, and personalized care. Every update, every check-in, every response made me feel valued and taken care of. Their team removed all the stress from what can often be an overwhelming experience and replaced it with joy, confidence, and excitement.
To anyone considering a destination wedding: RUN, don’t walk, to book with the Romance Travel Group. They are flawless, trustworthy, and a true dream to work with. I honestly feel sad that the planning process is coming to an end because I’ll miss my regular chats with Heather and Abigail! They are simply the best of the best.
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Quality of service
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Andrea Sent on 07/08/20255 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Working with Romance Travel Group was a complete dream!
Absolutely thrilled to give a full 5-star review to Romance Travel Group! Planning a destination wedding in Cancun could have been overwhelming, but thanks to Heather and Abigail, it’s been an absolute dream. From the very beginning, their attention to detail and deep expertise in the area made us feel confident and excited about every step. They truly listened to what we wanted and helped personalize every aspect of the trip, from resort recommendations to guest coordination. Their communication has been prompt, clear, and supportive — even with the tiniest questions. Heather and Abigail made us feel like a priority and ensured nothing was overlooked. We couldn’t have asked for a better team to help plan our wedding abroad! -
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Victor Sent on 06/25/20255 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Awesome experience
Romance Travel Group was incredible to work with for our destination wedding! Abigail and Heather were both super organized, responsive, and helpful from start to finish. They made the planning process feel totally smooth by giving lots of notice ahead of deadlines and making sure every detail was noted. One of the biggest perks was how they took the lead in communicating all of the travel and event info with our guests—this really eased a lot of the pressure off my wife, which we really appreciated. Their professionalism and dedication gave us peace of mind and allowed us to enjoy the journey. We can’t recommend them enough for any destination wedding planning needs! -
Quality of service
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Anna Sent on 06/20/20255 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Easy to work with!
We had an amazing experience working with Romance Travel Group for our destination wedding!! Abigail and Heather were both incredible throughout the entire planning process. Their attention to detail truly put me at ease to make sure nothing was being forgotten. They were always on top of deadlines and made sure everything ran smoothly, which took so much stress off our shoulders. Their communication was fabulous and they kept our guests updated every step of the way and were very quick to respond to questions. It was clear they genuinely cared about making our day special including when we received personalized travel coffee mugs with our names on them! We’re so grateful for their help and highly recommend them to anyone planning a destination event. Thank you, Abigail and Heather! -
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Amilio Sent on 05/12/20255 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
RTG is exceptional!
RTG were exceptional! They made planning and executing our wedding so much easier and fun than others we have heard about. They were so quick to answer any questions from us or our guest and made the booking for all super easy! All of the resorts we had to choose from were beautiful and they were very transparent in the benefits each one had versus others. Heather and Abby were extremely helpful in setting up our website, helping to coordinated shuttles to and from the airport for us and our guest and getting us into contact with staff and the wedding coordinator at the resort. We highly recommend working with RTG if you are planning a destination wedding! -
Quality of service
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Claudia Sent on 05/12/20255 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Destination Wedding
Romance Travel Group made our destination experience smooth and exciting! We felt supported every step of the way and at ease with the process. When we started our destination wedding search we were unsure what to do and what to expect, this is when we found Romance Travel Group. A single call helped us feel confident on where to start and how the timeline would work. This is when we knew we were at right place for our wedding. It was a pleasure having Abby and Heather as our point of contacts, they helped us answer questions through email or through a phone call. They helped us feel supported when we needed their assistance. We cannot thank them and Romance Travel Group enough! -
Quality of service
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Cheryl Sent on 05/23/20235 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Great travel agents!
Wonderful travel agents that helped us select the perfect resort for our Cancun destination wedding & made booking travel a breeze for our guests! -
Quality of service
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Jennifer Sent on 10/27/20225 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Love Romance Travel Group!
I've worked with RTG 3x already (no I didn't get married that many times lol). Shelli came highly recommended by another bride, so we first worked with her to plan our dream destination wedding. Then I came back and she helped us with our family reunion trip, then I came back again and worked with the awesome Maggie this time to work on a 40th bday trip. Maggie has been so helpful with tailoring recommendations to our group needs with lots of young kids and varying family sizes.
Every time I've been handled with care, consideration, and consistent responsiveness. In a world where good customer service is becoming more rare, I'm happy to recommend such a wonderful group of people. You will not regret working with RTG. -
Quality of service
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Joy S. Sent on 08/28/20225 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Extremely helpful service. Went above and beyond for my guests and I.
RTG relieved us of so many of the stressful aspects of destination wedding planning. Their work was invaluable. From the guests and any complications they had to recommendations based on details important to us and so much more. Do not hesitate to reach out for their guidance. -
Quality of service
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Nick Sent on 07/28/20225 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Amazing Experience
I highly recommend Romance Travel Group. My wife and I decided to do a destination wedding, and I'm really glad we found this group. They helped us narrow down our resort location in Mexico and helped us along the way. Any question or concern that they had they would be quick to address. Additionally we heard from several of our guests that it was easy and that Heather was great at keeping everyone organized and informed of upcoming deadlines and information regarding our wedding. Even post wedding we had a bit of an issue with the transportation at no fault of their own, and they stepped in and helped us resolve it. Not planning on ever having another wedding, but if I had to do it again, I would not hesitate to use Romance Travel Group. Thank you Shelli, Heather and team! -
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2Ff6178D4143B6141A4D7E5370219C808Dc6F8F7 Sent on 07/25/20225 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
A breeze just like a vacation should be
Our wedding was what a true vacation should be like. Romance Travel Group took out all the guesswork. I am not a planner nor was I excited about planning my wedding. OVERWHELMING!!!!
I just wanted a magical experience for my husband, guests, and I to remember forever. I reached out to RTG and I heard back from Shelli right away. She was there every step of the way and I mean every step. I had a lot of questions. Shelli helped offer locations, budgets, and direction. Heather was an added bonus for all the details. She was incredible with our 70 person wedding. They covered the website, the transportation, the package, the correspondence with the hotel all through covid restrictions. We also got a bunch of fun surprises throughout the year. I highly recommend RTG. Their services are top notch and I wouldn't have been able to have the wedding of my dreams on my budget without their help! -
Quality of service
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