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Rockin' TJ Ranch Reviews

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Reviews

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  • Quality of service
    4.3 out of 5 rating
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Awards

38
Weddingwire
4.2/5 38 reviews
Google
4.6/5 165 reviews
  • K
    Kayla Sent on 11/30/2019
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    Fantastic Vendor So Far

    Teresa has been absolutely wonderful to work with thus far! The ranch is a little spendy, but the price is totally worth it. The food is wonderful and they do a lot of the set up/tear down for you. Complete sanity saver!

    Rockin' TJ Ranch's reply:

    Hi Kayla,
    Thank you so much for your review! Planning a wedding should be a fun, exciting experience, and we're so happy to take away any stress for you! Also, I'll be sure to let our chefs know you loved the menu they created for you!
    Our best,
    Management
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    Tyler Sent on 08/08/2018
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    I got married at the Rockin' TJ Ranch and could not have asked for a better experience! Teresa's (owner) professionalism and skill shines in her organization and knowledge. She is great at communication, helpful in contacting vendors, and generous in her dealings. I was a very stressed out bride, thinking I had to handle everything on my own. BUT, as it turns out Teresa and her staff are there for you every minute in the planning season and on the day of! On my wedding day I was speechless at the stunning way Teresa pulled everything together to create a beautiful wedding beyond my wildest dreams. Truly cannot recommend this place highly enough!!
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    Emma Sent on 04/16/2018
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    This was an absolute perfect choice for my wedding venue and I'm so glad I chose Rokin TJ. The staff was so friendly on my wedding day and the food was to die for. If you are looking for the perfect winter wedding venue, Rockin TJ is for you!
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    Kelsey Sent on 11/02/2017
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    Our wedding day could not have been more perfect. All of our guests said it was the best wedding food they had ever had and we couldn’t agree more. The staff went above and beyond with every aspect they took care of and we couldn’t ask for me. Too notch venue!
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    Jeannie Sent on 10/31/2017
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    We had a fantastic event for Cancer Support Community Montana this fall! The staff was wonderful to work with and the venue was stunning. Our guests loved the food and everyone had a blast! Thanks Teresa et al!! We had a couple of issues that had nothing to do with Rockin' TJ's and they swooped in and saved the day!
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    Whitney Sent on 05/02/2017
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    Teresa and her team truly worked hard to make our wedding day special. The venue is beautiful and the food was great. Teresa was very hands-on and we truly appreciated all the work she put into making our wedding reception exactly what we wanted. I would highly recommend this venue to couples whom are looking for a beautiful venue surrounded by a team of hardworking people. We are so thankful!
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    Angela Sent on 07/06/2016
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    I would absolutely recommend Rockin TJ Ranch!! Beautiful venue, scrumptious food and very professional! I couldn't be happier with my daughter's wedding.

    Rockin' TJ Ranch's reply:

    Thank you so much for the positive review! We thoroughly enjoyed your family and friends celebrating your daughters special day! We wish them both all the best!
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    Amanda Sent on 05/10/2016
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    An absolutely wonderful experience! From start to finish Teresa gave us an amazing wedding that we'd never imagined we'd be capable of having. The property is beautiful, the food was delicious, and the staff was very accommodating. If you want a personalized experience, from someone who truly cares about giving you the wedding of your dreams, this is hands down the best option in the Bozeman area!

    Rockin' TJ Ranch's reply:

    Amanda, thank you so much for the kind review! It was our pleasure to host you and your guests on this special day! We wish you all the best!
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    Darrell Sent on 08/11/2015
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    If you want a BEAUTIFUL LOCATION, FRIENDLY STAFF and FLAWLESS ORGANIZATION!! You have found the place! My beautiful Bride and I couldn't be happier and blessed!!! Our day was more than special, it is and was the most incredible day in my life. Thank you Rockin TJ Ranch, and most of all....thank you TERESA AX!!! I've never met a person who cared about our needs, and your attention to detail was impeccable. Much love, Mr.Darrell and Mrs. Hannah Quintana from Montana
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    Stacy Sent on 08/10/2015
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    My husband and I are so glad we decided to have our wedding at the Rockin' TJ Ranch! Everything from the initial planning to the taste testing of the menu, to the special day- Teresa and her staff were very accommodating. Their flexibility and willingness to make it special and unique were outstanding. Our out of state families found the ranch to be gorgeous and the staff very hospitable. Dancing outside on the patio under the twinkle lights and a Montana sunset was a highlight. We highly recommend this venue to all!
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    Rhonda Sent on 05/18/2015
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    The Rockin TJ Ranch is a fantastically beautiful venue and Teresa is amazing!! She works tirelessly to ensure that everything at the Ranch is impeccable. In our case, it rained right up until about 20 minutes before the outdoor ceremony was to begin, but, no worries, Teresa and her very friendly and professional staff took care of everything!! It was amazing and the day was perfect!! We also chose to use their catering service and the food was beyond delicious. The green bean and bacon shooters served as an appetizer and the late night snacks were a particularly delightful touch!! Throughout the night family and guests continued to congratulate and compliment on how wonderfully everything turned out. We would highly recommend this venue for whatever your event may be. Thank you Teresa and staff for all your hard work, and a very awesome day - truly impressive!!
    Rhonda - Mother of the Bride
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    Mari Sent on 02/01/2015
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    It has been almost 1.5 years since my wedding day. I contracted with the venue to take care of everything from the venue set up, decorations, bar tending, food, and take down. There are bound to be hiccups along the way in any coordinated event but Teresa did a great job making sure all of these were addressed as much as possible prior to the event. I initially didn’t hire a wedding planner but changed my mind and I am so glad I did. The day of the wedding was a day I had been planning and dreaming about for more than one year and the last thing any bride should worry about on the big day are details she has been running over and over for the past year. For example: are the water bottles are set out for the ceremony or will the cake will arrive on time? Both of these aforementioned events happened without incident, but my point is this is not what I wanted to think about during our big day. The event was glorious and the scenery was better than I had imagined. Teresa did a wonderful job creating a day that my HUSBAND (this never gets old) and I will remember fondly. Thank you Teresa and staff for all the hard work on one of the most special days of our lives. Having grown up in Bozeman and being familiar with the variety of venues in the area I would highly recommend this venue to anyone wanting the quintessential Montana wedding.
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    Robert Sent on 12/23/2014
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    We had an event at Rockin TJ for the second time in 3 years. Teresa and her staff do a fantastic job of making an event their top priority. From the decoration and venue design to the excellent food (their flat iron steaks are the best!), I would recommend them for any special occasion.
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    Victoria Sent on 08/25/2014
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    I just got married here this past week and I couldn't have asked for a better place to celebrate my special day. The Rockin' TJ Ranch is absolutely beautiful, the grounds are very well kept with trees and flowers all over and a creek that flows through the property. The owner, Teresa and staff were very friendly and so good at their jobs that planning was easy and on my wedding day I didn't have to worry about anything, they had everything under control. I used their catering service and the food was delicious. I also used several other services through Teresa that I would recommend including our DJ, Mach 1 Music who was awesome. I cannot thank the owner and staff enough for the amazing experience, their kindness and for making my wedding better than I could ever have imagined. No matter what event you're planning I would recommend you choose this amazing venue.
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    Ruth Sent on 04/23/2013
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    Teresa was very helpful to us for our event, giving us ideas to make it better and well received. She stayed within the budget we had and was willing to provide an exceptional experience for us, even with the limits we imposed. The catering was outstanding, and the venue was beautiful. Teresa and her staff decorated and set up all of the extras.
    It was a great event.
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    Maria Sent on 02/13/2013
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    Working with Teresa at TJ Ranch was such a joy. The venue itself is gorgeous, with the Rocky Mountains in the backdrop, big barn for the recep, and lovely cabin for bridesmaids/groomsmen to stay. Above and beyond the venue, the attentiveness and service by Teresa was flawless. She took care of everything (including helping with transportation for a day trip to YNP after our ceremony), and we couldn't have been happier. She was always there to lend a helping hand, and does a FAB job keeping the venue looking in pristine condition. All of my wedding preparations were made from Singapore, so prompt responses were very important to me. She never disappointed me. I would strongly recommend TJ ranch and Teresa for any event that you're planning-big or small, you'll be in great hands!
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    Kurt Sent on 06/21/2017
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    My new wife and I got married here in May and could not be more pleased with how great this venue is. We had our rehearsal dinner at Rockin' TJ Ranch the night before and then the reception here the following day. Everything went 100 times more smoothly than we could have ever possibly imagined. Looking back on it, we realize we had nothing to stress over at all and those pre-wedding jitters were something that didn't need to happen. They had everything so dialed in from the food, to timing of the dinner, to keeping everyone organized, you name it they handled it. It really took the stress out of everything for my wife and I and we would recommend this venue to anyone. Plus the obvious bonus here is pure beauty and scenery that this venue entails. We had some truly amazing photo opportunities at this ranch.

    Thanks again Teresa and company! It was awesome!

    -Kurt & Lisa
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    Mykenzie Sent on 06/27/2018
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    We couldn’t have asked for a more beautiful venue for our Montana wedding! The food was delicious, views are stunning and the staff was so helpful and attentive. Thank you to Teresa, Peyton, Cheryl and the entire Rockin’ TJ Ranch staff for making our wedding day so perfect!
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    Mara Sent on 12/17/2017
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    My wedding at the Rockin' TJ Ranch was absolutely perfect! It is a gorgeous venue with stunning views. The staff are wonderful and accommodating.

    This venue is perfect for anyone but If you are a destination bride I HIGHLY recommend it. I planned the whole thing from California and never once met with any of the vendors before the wedding. They offer a package where the owner, Teresa, will help you arrange vendors and that turned out to be worth every single penny. You are not required to use their preferred vendors, but they are a well-oiled machine and know how to throw an amazing event so I don't see why you wouldn't. Their florist is SO talented and surpassed anything I found on pinterest. I told her I wanted orange lilies in my bouquet and gave her creative freedom beyond that, and they were absolutely gorgeous. Their DJ works weddings there almost every weekend so I didn't have to deal with questions about where to set up or anything like that. The cake was SO good. I wanted a simple, traditional tiered wedding cake and that is what I got. I had carrot cake and it was the best I've ever had.
    If you're a destination bride, I recommend buying the "essential additions" package and using all of their people, including hair and makeup. The bridal salon was amazing- so much room to get ready and get dressed. I loved that!

    The beautiful venue alone would be worth it, but add the stunning mountain vistas and the expert staff and you get a stress-free, spectacular wedding.
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    Danielle Sent on 01/13/2016
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    From the minute I stepped onto this beautiful property, I could not only envision my wedding here, but I knew this was the place. The pristine, manicured venue is set right outside of Bozeman and provides a gorgeous view of the Bridger Mountains. My husband and I got married outside with the mountains as our backdrop and it made for the most incredible pictures. We ate dinner inside the beautiful lodge and it was transformed into an elegant, romantic dinner space. Our guests had so much fun roaming around the property while they enjoyed their cocktails and appetizers, and once the dancing started, the outdoor patio was packed all night long.
    Teresa and her staff bent over backwards to help make this day everything my husband and I could have dreamed of. I was calm, cool, and collected the week of my wedding because I knew that her kind and hardworking employees were going to get everything perfect. And they did. The venue was immaculate, the lights and decor were intimate, and the food was to die for. Because it was the 4th of July, we ended our night with a spectacular firework show back outside where we got married and it truly made it a magical night! I highly recommend this venue if you want an unforgettable Montana wedding :)

    Danielle & Michael Rider
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    Robyn Sent on 10/01/2013
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    This venue is absolutely beautiful! Teresa was great to work with and helped with all of the details, eliminating much of the pre-wedding stress. It was great to have her dealing with vendors and having everything set and perfect. The food was delicious and she was so open with the menu, including everything we wanted. The staff was very helpful and professional throughout our planning process and were open to helping with everything the few days and weeks before the wedding. The DJ was wonderful, he really knows how to put on a good party. We opted for the photo-booth, which ended up giving us some of the greatest photos from the night. The property is beautifully maintained and looks wonderful in our photos. The field was set up just as we asked. The salon and "getting ready area" on site was great and the hair dresser helped all of us look beautiful. We couldn't have asked for a better place for one of the most special days in our lives!
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    Sarah Sent on 03/06/2014
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    The Rockin TJ Ranch helped me plan and execute a wonderful party for our guests. I've put together an album of photos from our wedding at the Rockin TJ ranch here: http://imgur.com/a/dbP7i#0 The food was incredibly delicious, beautiful, and creative. My husband and I love to garden, can, and cook with fresh and healthy ingredients, and Teresa and her chef had wonderful ideas to showcase this theme. She accommodated my special requests to please vegans as well as carnivores and all of our guests were thrilled with the feast. She made a beautiful appetizer bar with a lovely array of vegetables, dips, fruits, olives, cheeses, and crackers. I wanted a hot beverage bar for a winter wedding and she provided delicious hot cocoa and coffee, whipped cream and sprinkles. We chose apple pie instead of cake and the pie was perfectly delicious. We even got to take the leftover pie home and had it for breakfast the next morning. She brought out late night snacks after the dance, too. We had mini pizzas, and little smores on clothespins she torched on the spot. Delicious!

    The suggestions she made for vendors were high quality, but she was also willing to let me use some of my own vendors or do it myself where it mattered to me. We used the on site salon to get ready and it was really fun and cozy to be together so close to the venue. Our day was very personal and Teresa did a beautiful job elevating my ideas into a truly impressive and memorable party! My husband, family, friends and I were all able to relax and enjoy the day as Teresa's staff took care of every detail.
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    Phylena Sent on 02/04/2009
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    Wonderful Location! Stunningly Beautiful! Allowed us to ride our horse in or ceremony even let us keep them there over night!
    Loved this venue! Great DJ and Ceremony music did exactly what we wanted.
    Hair stylist was good but seem like she was in a rush and was a little hard on my head ( Ouch!)
    Venue owner is a little protective of venue( Understandablely so, it’s beautiful!) so we were not able to do everything we wanted, but mostly perfect!
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    Dori Sent on 04/04/2018
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    My wedding at the Rockin' TJ Ranch was wonderful. Theresa and her staff offer different package options that allow us as the client to choose how much we want to take care of on our own, and how much we want the staff of the TJ Ranch to take care of for us. I did not want to have a lot of responsibility on the week of the wedding. I didn't want my friends and family to be stressing over the event either, and Theresa and her staff took care of everything I needed them to, perfectly. I could focus on enjoying my special time with friends and family and not worry about any of the details. The event went so smoothly. I couldn't have asked for a better experience. Thank You to all the staff at the Rockin' TJ Ranch!
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    Hayley Sent on 01/01/2014
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    Teresa was great to work with. She gave us new ideas and helped us plan our reception. The decorations were perfect and the catering was amazing. The guests loved the amazing view!
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    Bennett Sent on 01/27/2019
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    December Wedding

    Great food, service, and venue.
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    User2232700 Sent on 07/19/2015
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    A wonderful venue!! Teresa and her staff were very accommodating and we had a beautiful Montana wedding thanks to the TJ Ranch and their hard work.
    Dancing outside on the patio under the twinkle lights and a Montana sunset was a highlight! We highly recommend this venue.
  • Clayton
    Clayton Sent on 06/29/2019
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    Rockin Wedding

    I’d like to preface this review, that the wedding turned out perfect and the final result was incredible.


    When we visited Rockin TJ, we fell in love with the place. The grounds are beautiful and very well taken care of. The views of the Bridgers are exquisite and we knew that this would be the best place for our wedding.


    During the planning process, it was all pretty straight forward, however, at times the response times were a little lengthier than we would have preferred.


    Another piece that was appealing for us was leveraging all their existing relationships with vendors to help streamline the process. The vendors (DJ, Hair, Make Up) were supposed to reach out to us, however, after waiting on them, we had to try and get in communication with them. This was a little frustrating on the vendors part as they were instructed to reach out to us. We did find a great photographer in Merissa Lambert.


    Again, these are little hiccups, but I think is worth noting so proper expectations are set.


    The day of the wedding was perfect, and Payton their wedding coordinator was great! They made sure that the day was exactly what we wanted. The food served at the reception tasted great and all guests were giving compliments. The bartender was awesome and made sure everyone had full drinks.


    We were super lucky to have great weather, so dancing outside was so much fun, the location and backdrop are gorgeous. Overall, the end result was perfect and I would recommend Rockin TJ to any of my friends and family. Minus the small things that took place during the planning part, it was a perfect experience.

    Rockin' TJ Ranch's reply:

    Hello Clayton,

    We are so glad to hear how much you enjoyed your wedding! We would like to clear up a few things regarding the vendor situation--there may have been a misunderstanding. We do not include a photographer in our packages; we do offer some names for our clients to contact if requested. This is something the bride and groom are responsible for, such as tuxes, invitations, and dresses, and is clearly outlined in your consultation and corresponding FAQ Sheets. In addition, Jesi and Sarah are our vendors, and we have record that they did reach out. Sarah was air medevacked to Billings, MT, because of an emergency pregnancy complication, and the bride insisted on giving her a payment over the phone in the hospital, even through she was told to simply call the TJ and pay through us.

    So far as your statements on a lack of communication, Cheryl, Lisa, Madison, and Teresa would be happy to compile the dates of all communication and attempted communication on our part. Teresa alone has 67 emails with both the bride and yourself saved, Cheryl, Madison, and Lisa have more, and if you would like, Cheryl can include a list of dates and times she called the bride, including the times she called to no answer and received no call back. We at the Rockin’ TJ pride ourselves in being thorough so far as the details of any event, and regard clear communication with the upmost importance.

    In addition, Lisa, our Sales Director, gives the tours at the Rockin' TJ; not Teresa. The “couple” you saw with Teresa that day were in fact Teresa’s boyfriend and his niece. They were driving up to another wedding and stopped by so that Teresa could take a short break from working all day on your wedding. Not only would Teresa never bring another client to a current client’s wedding, she does not charge for the countless hours of her own time spent working on weddings as the owner of the Rockin’ TJ, aside from the office fee for the initial planning package to get you started (included in the Essentials Bundle). We believe you would be hard-pressed to find another venue owner who works around the clock as part of the venue and does not charge for her time. Teresa’s dedication to her venue and the client experience are highly regarded as an example for all staff.

    According to our records, your initial concerns with lack of vendor communication, including the DJ, were addressed back in October of 2018; everything was thoroughly addressed before your June 2019 wedding. At your final consultation, you did not bring up any concerns regarding vendors and seemed satisfied with the planning and procedure. We ultimately strive to provide stress-free wedding planning to our clients and would have been more than happy to help with any lingering concerns at the final consultations, had you brought them to our attention.

    We would like to thank you again for the opportunity to provide you and Kristen with a perfect day! Thank you for sharing your experience; we hope this message alleviated some confusion. Congratulations on your marriage and best of luck!
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    User2158666 Sent on 06/01/2015
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    We had our wedding at the Rockin' TJ Ranch last July and we were very happy with the service we received. The lawn/grounds were well maintained and created a peaceful/romantic setting for the service. The reception building was a little dark but with a large wall of windows and the giant doors left open, this problem was minimized. We received many compliments from our guests and we would definitely recommend the Rockin' TJ Ranch to other couples looking for a scenic venue in the Bozeman area.
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    User1775342 Sent on 03/28/2014
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    This venue is absolutely gorgeous! And what's even better, the vendor has most services available and close businesses they have worked with and know how they function - so no surprises when the day comes. This is a great benefit not to have to search several different vendors (florist, cake décor, DJ etc) because these are all available with whatever package option you choose. Of course you are able to get details and mold into what you want at your ceremony and reception! The salon area is a wonderful place to get ready right on site and not have travel time and details to worry about - and you can even rent the beautiful lodge to stay over night. Wonderful place to get married!!
  • J
    Justine Sent on 08/13/2015
    3.5 out of 5 rating
    • Quality of service
      4 out of 5 rating
    • Average response time
      2 out of 5 rating
    • Professionalism
      4 out of 5 rating
    • Value
      4 out of 5 rating
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      3.5 out of 5 rating
    Rockin TJ Ranch is such a truly GORGEOUS place and a place that is very difficult to put into words…it’s a place you MUST experience in person and see how magical it is for yourself. My husband and I got married there July 2015. It has beautiful scenery of the mountains and WONDERFUL landscaping. Everything was so rustic chic. There were many places a couple could have a backdrop for the ceremony in the meadow. We danced on the patio with the new bar area and it was more than I could have ever imagined. The girls got ready in the bridal suite and it had all of the amenities. Salon chairs, microwave, a small refrigerator, two rooms to get ready in and a bathroom. AND it has a backyard. The guys got ready in the newly updated groomsmen room. There are very large areas for parking. Volleyball nets, baseball bats, fire pit, horseshoe pits, anything your guests could ever want! And believe me, kids and adults enjoyed them, alike! We used most of our own decorations and services. Although the Ranch suggested specific vendors that they would contact to provide services (they would forward them my contact information) very few actually got a hold of me. We did use the house DJ and Kyle from Mach 1 was fantastic and very easy to work with. My grandparent-in-laws rented the house on site for a week and they enjoyed themselves very much. I would recommend calling the Ranch, as getting a hold of them via e-mail seemed to be difficult at times. I initially wanted to do most of my communication through e-mail (was planning out of state) just so I could have all discussions in writing. I could only get most communication through phone calls, though. These issues aside, I’ll have nothing but fond memories of Rockin’ TJ Ranch for the rest of my life!
  • B R
    B R Sent on 10/30/2024
    2.4 out of 5 rating
    • Quality of service
      4 out of 5 rating
    • Average response time
      2 out of 5 rating
    • Professionalism
      1 out of 5 rating
    • Value
      3 out of 5 rating
    • Flexibility
      2 out of 5 rating

    September Wedding

    I would like to take this opportunity to explain my 3 star review giving all aspects of our experience.
    The Good: The facility, grounds, and décor are absolutely stunning and extremely well maintained. We live on the east coast and our experience prior to the wedding was a video call in the winter. We knew the facility was nice but we were pleasantly surprised when we saw it in person just days before the wedding, it was well beyond our expectations.
    Staff members were superb and extremely personable: Melanie, the DJ, and our concierge. We can’t say enough about Melanie and everything she did for us. We booked the DJ through Rocking TJ Ranch and would highly recommend all brides to do the same. He attended the rehearsal on Friday, gave additional great tips for everyone, and all around very professional. The concierge decorated our tables perfectly, she set up one table to make sure it was the vision that we were expecting as a sample and a true calming influence.
    The food was quite tasty, especially the appetizers.
    The Not-So-Good: The planning aspects of making this all happen was a very challenging experience. Our daughter (the bride) has Celiac Disease, so we ensured prior to signing the contract that all the food could be gluten free. We re-iterated this aspect any number of times during conversations and received an e-mail restating this requirement. When the bride arrived at the food tasting, it was not gluten free, so she pretty much could not taste anything. We made an appointment to discuss the menu but when we called, our POC was at the grocery store not in the office. The bride sent 3 e-mails over a 3 month period with no response, when she finally got a response, the bride was told that she needed to learn a little patience. During the menu planning we were told that we were expecting free food and this is not a restaurant, using McDonalds to try to prove a point. We understand that there are a lot of personalities in brides and families, but to talk to a bride and her mother in this manner is rude and truly unprofessional.
    We are from the east coast and a buffet(stations) in our area generally offer 3 meats or 2 meats and a vegetarian option. We were pretty much told that anything on the buffet had to be priced/presented as full meals for each option making the cost unrealistic. Conversations on the phone were exasperating and e-mail was even worse. We eventually got to a menu but not without a crying bride. As stated above, the food tasted superb and the chef did a wonderful job. That being said, the amount of food given to each person in comparison to the price was not consistent with our expectations. As an example, the rib and corn pile had been explained as lip smacking baby back ribs. The plate I personally received at the reception was 1 St Lois style rib, 1 baby potato, 2 pearl onions and a piece of corn that had 2 rows of kernels. This appeared to be fairly consistent across all our guests and was disappointing based on the cost. The mini salmon sliders were not much better. A slider in our area is rather small to begin with and we should have known better when the menu said mini salmon sliders. I do have to say the chicken tacos and toppings were excellent with enough for each person. The food is served on nice disposable thick paper plates but the salad was served in a small brown french fry container you get at a local fair.
    I am truly on the fence about recommending Rockin TJ Ranch. The day of the wedding was spectacular but the planning leading up to the special day was one of the worst experiences we have ever had with rude and unprofessional behavior.

    Rockin' TJ Ranch's reply:

    We always strive to please our couples and their families. Destination weddings are tricky when they don’t include professional planning services. We offer planning packages that include unlimited phone calls and emails. This family didn’t purchase planning. The Rockin’ TJ Staff helped secure vendors for services outside of the venue free of charge and had many phone calls as well as exchanged over 400 emails with this family.

    Our menu tasting ensures that it’s the couples’ vision and solidifies all needs. The guests were not restricted to any amount of food at the 4 stations, and there was plenty for all. The family expressed gratitude throughout and immediately following the event. We wish we had been told instantly that there was dissatisfaction so we could have rectified any issues.
  • S
    Samantha Sent on 11/07/2023
    1.6 out of 5 rating
    • Quality of service
      1 out of 5 rating
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      1 out of 5 rating
    • Professionalism
      2 out of 5 rating
    • Value
      2 out of 5 rating
    • Flexibility
      2 out of 5 rating

    Not a good experience

    My husband and I decided to have a destination wedding in Bozeman, MT and chose Rockin’ TJ Ranch as our venue. The venue itself is very nice and we loved that a creek went through the property. Throughout the year of planning we had a difficult time getting ahold of the venue. We found that emailing is the best way to communicate with them and they would respond within a week for the most part. Teresa, the owner, had set up our one month final consultation to go over the final head count and all of the other little details. The day of our appointment she never called us. We tried calling her but she did not answer. The next day she rescheduled the meeting and called us 45 minutes after our scheduled time. When we received our final invoice there was a charge for 85 guests for food when we were only having 60 guests. I had told Teresa multiple times we were only having 60 guests but she kept insisting anything we over paid she would pay us back. I did not see the need to over pay so I talked to the bookkeeper and she had the invoice changed to 60 guests. Two days before our wedding, I reconfirmed with Teresa that she would still be able to pick up our cutting cake and cupcakes from the bakery the next day and she responded she would. The night before our wedding, I received a call from the owner of the bakery and said our cutting cake and cupcakes were never picked up. He was closing in twenty minutes and was closed on our wedding day. He stated he could not get a hold of our venue. Thankfully the owner of the bakery was able to drive our cutting cake and cupcakes to the venue and a groundskeeper let him in. On our wedding day, the day of concierge told me the shuttle arrived but we did not order a shuttle. Teresa charged us a day of cancelation fee for the shuttle even though I stated from the beginning that we did not want a shuttle. I have attached screenshots with dates stating we did not want a shuttle. In one email from Teresa, dated 7/17, she even put “Cancel Classic shuttle” because she ordered it even when we told her not to. In the letter I received in the mail it stated “did not cancel until 4 days prior to event”, our wedding was 8/14. I have been trying to get a hold of Teresa but she has yet to respond. I have only been able to get ahold of the bookkeeper who said she told Teresa about it and she would be in contact with me. It has been 3 months of waiting for a response to figure out the shuttle issue. On our wedding day, Teresa was also very set on us having a head table even though we expressed that we wanted a sweetheart table. After asking multiple times she finally took the head table down. We would never recommend this venue to another couple.

    Rockin' TJ Ranch's reply:

    You can have confidence on your wedding day that we will create your vision. 20 years of experience helps create trust in our couples. I was heartbroken to receive such a poor review. I can only hope this couple’s experience was more than their post and they have beautiful memories of their wedding day. Our entire staff puts in efforts all year, above and beyond, for every couple; this couple was no exception.

    • Long traditional head table to sweetheart table changed promptly before noon.
    • We offered to collect pastries as an added value service. Delivery was arranged instead of picking up on Saturday, 2 days before the wedding; our preferred vendors are trusted for their excellence and communication.
    • The bride signed her bundle agreement on 10/25/2022, which included shuttle service. Payment made per the shuttle service agreement on client’s behalf.
    • Shuttle canceled 1-month prior to wedding, but 4-days after refund window. Charges are in on-going dispute with shuttle company. A full refund was given to clients; we apologized for the delay, as this was our fault.
    • Our policy is to adjust and finalize bundle details one month before the wedding. Cancellations occur at 1-month consult to ensure service availability on wedding days.
    • Our bookkeepers’ wording error “4 days before event” should have read 4-days after the shuttle company’s refund window.
    • On the wedding day, our concierge relayed a message from the shuttle company to ensure the bride did not want service. No shuttle ever arrived.
    • We have responded to over 150 emails and phone communications during the year of planning: a complimentary service of $5000.00 value given to this couple. We wanted our destination couple to have confidence in planning their day.
  • A
    Ashley Sent on 01/27/2018
    1.2 out of 5 rating
    • Quality of service
      1 out of 5 rating
    • Average response time
      1 out of 5 rating
    • Professionalism
      1 out of 5 rating
    • Value
      1 out of 5 rating
    • Flexibility
      2 out of 5 rating
    The venue was beautiful but the staff was terrible. They were rude not just to us but to our family and attendants as well, and very hard to communicate with. When we did finally get a response it was vague and unrelated to the initial question. You have to go with their catering and the catering gave us the wrong food and all the food was poorly cooked as well. The owner was difficult to work with and very hard to get a hold of through the entire process.
  • C
    Casey Sent on 10/11/2013
    0.8 out of 5 rating
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      0.5 out of 5 rating
    • Average response time
      0.5 out of 5 rating
    • Professionalism
      1 out of 5 rating
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      1 out of 5 rating
    • Flexibility
      1 out of 5 rating
    I advise you to run do not walk away from this venue. The beauty is not worth the price you will pay in frustration and stress. I want to make sure that no other couple has to suffer through the shady and disgusting back handed business practices and the poor service my husband and I had to endure. First, the owner gave us different prices every time we spoke to her and she often did not remember what was agreed upon before. She was not happy about our personalized water bottles but agreed to have a tub of ice out at our ceremony site. Even after being reminded repeatedly the day of about the ice tub neither that nor any water was placed out for my guests on a hot July afternoon. Second, she ‘forgot’ to order our linens so the day of there was a lot of scrambling. Third, she sent her book keeper, whom I had never met, to acquire my final payment while I was having my hair done. The “final payment” was not what we had agreed on and lucky for us, I had a copy of our old breakdown. Originally, we estimated 150 guests. Our final count came out to 110. She tried to charge me $300 more with 40 less guests and 5 less tables. There were also charges on the bill we had never agreed to. After I stood up for myself, there was noticeably no one to help us line up for the ceremony or get us ready for the reception introductions. When it was time to cut the cake, there was nothing to cut the cake with. Finally, the bartenders were unhelpful to my guests. I heard that allegedly 3 cases of booze from a wedding the night before ended up in one of the bartender’s cars so my husband and I had our supplies packed up early. That night we placed 2 bottles of opened vodka in the freezer and when we went to use them the next night, they were frozen solid. The stress and disappointments caused intentionally or by incompetence at this venue is appalling. There are many other beautiful venues around this area with owners who aren’t only in it for the money and who are easy to work with.

    Rockin' TJ Ranch's reply:

    Dear Casey,

    I'm sorry that you felt dissatisfied with our venue and services. We strive to provide each bride & groom the most professional experience & services possible. We have since evaluated our staff and processes to ensure that this doesn't happen again to any bride or future client. Thank you.
  • A
    Anonymous Sent on 10/02/2017
    0.5 out of 5 rating
    • Quality of service
      0.5 out of 5 rating
    • Average response time
      0.5 out of 5 rating
    • Professionalism
      0.5 out of 5 rating
    • Value
      0.5 out of 5 rating
    • Flexibility
      0.5 out of 5 rating
    Beautiful place, I will give it that! Rude, Rude, Rude!!! I would highly recommend getting a lawyer to read the fine print in her contract. If there are any changes to the contract prior to event, she will try to add more and more to the bill. Watch your cc statement through out the process. Who seriously pays for catering and does not get to take the remaining food home? After guests ate dinner, they started cleaning up the facility like they were shutting down. How disconcerting to the guests who travel near and far for the "special event." Cleanup should not be done during special events (i.e., wedding reception), it should be done the following day. I have never been to a reception where drinks were taken from the hands of those on the dance floor, yes I am being serious! Who does that? When you book the venue, you will have to put this venue on your homeowner’s insurance policy (no lie). So if someone was to fall and get hurt on the premises, it would go against your homeowner policy, not there's! Also you will pay for a babysitting fee, don't do it...Babysitter made comment that they were trying to "corral the kids" so the parents could have fun. Great that they wanted to let the parents have fun. Who throws crayons in closet to try to corral kids? Today's day and age, that is called abuse!!! Finally, read the fine print!

    Rockin' TJ Ranch's reply:

    Dear Anonymous,
    I am sorry you felt as though we were trying to push you out of the venue early. It was never our intention to make it appear or feel as though you were not allowed to be at the venue for the rented time. The safety of the guests is always our first priority and when drinks began spilling on the dance floor we attempted to clean the spills and requested that the drinks be removed for the safety of others.
    The additional concerns you have stated are listed in our FAQs and with clear transparency. The baby sitter was requested by the bride and groom but upon arrival to the reception, the babysitter was no longer wanted by the parents of the children. We apologize for any confusion that may have occurred during this time and we would love to address all of your concerns in person or over the phone anytime, please contact us at 406-585-0595.
  • J
    Jesse Sent on 10/02/2017
    0.5 out of 5 rating
    • Quality of service
      0.5 out of 5 rating
    • Average response time
      0.5 out of 5 rating
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      0.5 out of 5 rating
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      0.5 out of 5 rating
    • Flexibility
      0.5 out of 5 rating
    The forecast said rain. It did. The venue had no tent available to cover the wedding party, but it did have umbrellas. You could not sit down...nothing to dry the seats with. The employees were sweeping and mopping even before the party was over. Rude treatment of the people who booked the wedding. Heard the price per plate dinner was in three figures. Rental for the day was 5 figures!

    I was a guest, but outraged for my friends who booked the place, which is why I am writing.
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