Rill's Bus Service Reviews
Reviews
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4.7 out of 5 rating
4.7
Very good
22 reviews
Recommended by 94% of couples
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Quality of service 4.8 out of 5 rating4.8
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Average response time 4.7 out of 5 rating4.7
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Professionalism 4.7 out of 5 rating4.7
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Value 4.7 out of 5 rating4.7
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Flexibility 4.7 out of 5 rating4.7
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Kristen Sent on 06/18/20265 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Efficient and Professional Wedding Transportation
We used Rill's Bus Service for our wedding this June (2 54-passenger motorcoaches). The process was seamless. Everything was timely, the buses were clean and air-conditioned. Would recommend! -
Quality of service
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Logan Sent on 06/02/20265 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Wedding Service
Rills bus service was amazing to work with! Everyone we spoke with was absolutely wonderful and attentive to what we needed. We hired them for our wedding party to and from the venue and they were very punctual. I couldn’t recommend them enough. -
Quality of service
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Amanda Sent on 10/21/20255 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Excellent, Professional Wedding Transportation!
We were so pleased with the service provided by Rill's! For our wedding events, we rented two large coach buses, and the entire experience was nothing short of flawless. They ensured that every single guest arrived at all events on time, which kept our day running smoothly and stress-free. The buses themselves were clean and well-maintained, providing a comfortable ride for everyone. Our drivers, Ken and Greg, were also exceptionally kind and professional and ensured that our guests felt safe. When it comes to wedding transportation, reliability and professionalism are paramount, and Rill's delivered on both counts perfectly. Highly recommend their service! -
Quality of service
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Bailey Sent on 10/07/20255 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Great transportation option for wedding shuttles!
We hired Rill's for our wedding weekend and they were great! They were timely, professional, and easy to work with. They got our guests to and from multiple destinations and everything went off without a hitch! Would absolutely recommend working with them for whatever your transportation needs are.
We had 2 school busses and about 90 Guests used them total. Would recommend & use again! -
Quality of service
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K Coop Sent on 10/03/20245 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Rill's Bus Service - 5 stars
From the first contact with Rill's bus service I was knew I was dealing with a professional company. As I live in NY and daughter was getting married in Frederick, MD and asked me to handle the transportation for all (108 guest) out of town guest I had to rely on reviews and my own phone interaction with transportation companies. Out of the 3 companies I contacted I felt the most comfortable with Rill and they did not disappoint. So happy I went with my gut feelings. Bus showed up on time for 2 shuttles from hotel to venue and then at the end of the night from venue to hotel. Bus driver was helpful for the seniors boarding and got the job done right. -
Quality of service
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Corcoran Sent on 04/29/20245 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Wedding bus shuttle
Hi used Rill’s for my sons wedding to and from hotel to venue. They were prompt and professional. Good communication to put this mom at ease. I was very happy we had shuttle service for our guest who mostly came from out of town. -
Quality of service
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Amanda Sent on 11/03/20235 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Great bus service - no complaints
Rill's did a great job with our bus transportation for our wedding. The driver was on time (actually a few minutes early) and everything went smoothly. Doreen and Dianne were easy to work with and very communicative throughout the process. The pricing was competitive and we are extremely satisfied with Rill's. Thank you!! -
Quality of service
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Grace Sent on 06/28/20235 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Perfect transportation for my wedding!
Rill’s was professional, prompt and the perfect choice for our wedding transportation in Germantown, MD. We hired two school buses, and they were a fun and practical choice for our almost 70 hotel guests. Their team was responsive during the planning process and were able to help us easily add an after-party stop. They made sure all the rides were on time and drivers knew what to expect. Can’t recommend more! -
Quality of service
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Tracy Sent on 05/11/20235 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Perfect for my Son's Wedding
My husband and I used Rill's for our son's wedding to transport family and friends from the hotel to the venue and back to the hotel after. It was a great experience!! Knowing that no one had to drive back to the hotel after drinking and enjoying themselves was such a peace of mind. Everyone also loved the fact that they could completely enjoy themselves and didn't have to worry about driving. -
Quality of service
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E6Dadad82141893F77Bfed240Dfd4E955Cee07Ed Sent on 10/16/20225 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Great, friendly service for guests to and from wedding!
Buses were on time and waited a few minutes for a couple of stragglers at the end of the night! The riders had lots of fun on the buses back to the hotels! -
Quality of service
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Cody Sent on 06/15/20225 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
We love Rills!
Rills went above and beyond to help us out for our wedding and to make our day so special. Their customer service team was tremendous leading up to the wedding by keeping us abreast of any changes to the drivers and their phone numbers. The drivers were fantastic and got all our guests to and from the venue with no problem whatsoever. All in all, they were exactly what we wanted and needed for our wedding. 10/10 would recommend to anyone getting married or planning an event in the area. Thank you, Rills! -
Quality of service
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Mckendry Sent on 09/22/20215 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Reliable Transportation
Rill’s Bus service was amazing to work with for our wedding day! From the moment we started communication with them they were quick to respond and so easy to work with! They did a wonderful job transporting our guests to and from our venue safely and timely. We highly recommend Rill’s and would definitely use them again.
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Quality of service
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Suzanne Sent on 07/22/20215 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Excellent customer service
Rill's bus service ran a shuttle for our daughter's wedding reception in July of 2021. The office staff was very responsive and easy to work with. They were very detailed and made sure everything ran smoothly. Ed was the bus driver on the day of, and all our guests said he was pleasant and drove safely. We highly recommend Rill's bus service and would use them again! -
Quality of service
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Christine Sent on 07/19/20215 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Fun and friendly bus service!
Rill’s Bus Service was outstanding! We had to change some details a few times and they were so friendly, flexible and communicative throughout the entire process! Our guests were very complimentary and appreciative of the service and bus driver! They all had a lot of fun, especially on the ride back to the hotel! Thank you so much for making our day run so smoothly! We highly recommend Rill’s Bus Service! -
Quality of service
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Kevin Sent on 06/17/20215 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Rill's Bus Service - 5 Stars!
Rill's Bus Service did a wonderful job with the transportation for our wedding on June 12, 2021. They were extremely flexible and understanding when it came to rescheduling due to COVID and were on time for all the pick ups and drop offs. I never had any trouble getting in touch with them and our guests were so thankful for reliable transportation to and from our wedding. I would highly recommend them to anyone looking for transportation services in Maryland! -
Quality of service
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Jeanie Sent on 06/24/20195 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Pros and Professional Service
My husband communicated with Rill's and helped organized our transportation. From my husband's accounts, they were professional, on time, and flexible. We had many out of town guests and Rill's was able to take 2 stops to 2 different hotels. They were also able to cater to us last minute when some potential guests could not make it to the wedding last minute. Rill's is a regular vendor at Thorpewood and it was obvious they knew the drill there. Very minor critique: We (bride and groom) heard their bus running at dinner. We don't know why. Overall, we were happy and we would recommend them to anyone who is going to have a wedding at Thorpewood! -
Quality of service
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Natalie Sent on 06/09/20155 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
When I finally resigned myself to hiring a bus to transport my guests to my not-next-to-a-metro-stop venue in DC, I was disheartened to find how expensive such services were. How lucky I was to find Rill's. They were at least a third less expensive than the next best price I received, and they showed up on time and performed according to their contract. To be honest, I am confident that things went well with the bus mostly because I didn't hear about the bus at my wedding. I recommend Rill's. They did good work, and they offered the best price by far. Why they have no other reviews is beyond me. -
Quality of service
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Rachael Sent on 10/25/20234.8 out of 5 rating4.8-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 4 out of 5 rating4.0
Perfect school bus for barn wedding shuttle!
Rill's is a Frederick local, family owned shuttle service and we could not be happier that we chose them for our special day. They were patient and worked with us to solidify pickup and drop off details, and we very much appreciate that. Great experience. -
Quality of service
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Carrie Sent on 11/15/20224.8 out of 5 rating4.8-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 4 out of 5 rating4.0
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Flexibility 5 out of 5 rating5.0
Wedding Transportation
We used Rill's for our hotel shuttle on our wedding day and they were fantastic! Rill's is responsive and easy to work with. We were very pleased with the communication and attention to detail from their staff. Our guests were brought to our wedding venue on time as scheduled and we didn't have to worry about a thing! -
Quality of service
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Rita Sent on 09/02/20164.8 out of 5 rating4.8
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Quality of service 5 out of 5 rating5.0
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Average response time 4 out of 5 rating4.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
We used Rill's Bus Service to transport our guests between the hotels and wedding venue. We looked into about 10 transportation companies and Rill's offered the best value. They were a little hard to get in touch with at first, but generally pretty responsive over email after that. We had a couple changes leading up to the wedding, adding several stops and locations, and they were happy to accommodate each time at no extra cost. They arrived on time for pick up and drop off and transported our guests with no issues. Dependable transportation is a crucial part of any wedding, because it can drastically affect the whole timeline if there are any delays. I was very pleased with Rill's services and would recommend them 100%. -
Quality of service
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Mallory Sent on 05/16/20224.4 out of 5 rating4.4
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Quality of service 5 out of 5 rating5.0
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Average response time 4 out of 5 rating4.0
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Professionalism 4 out of 5 rating4.0
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Value 4 out of 5 rating4.0
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Flexibility 5 out of 5 rating5.0
Great Transportation Choice for Carroll County/Frederick County Area!
Shuttles were clean, and on time. We had no issues the day of the event. Rill's was communicative, flexible, and patient as we worked through the transportation process for our wedding. We would certainly recommend to anyone with transportation needs in the area.
-Mallory & Andrew -
Quality of service
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User2220776 Sent on 07/05/2015
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Quality of service 0 out of 5 rating0.0
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Average response time 0 out of 5 rating0.0
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Professionalism 0 out of 5 rating0.0
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Value 0 out of 5 rating0.0
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Flexibility 0 out of 5 rating0.0
We did not actually use this service. We did have a signed contract with them at least 5 months before the wedding, but less than 2 weeks prior to the wedding they cancelled, saying that low hanging branches at our venue would damage their busses. They refunded our payment, but made no effort to find alternative transportation. Totally unacceptable. -
Quality of service
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