Rena Elle Couture Reviews
Reviews
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Samantha Sent on 11/15/2022
personal dress shop
I'm not the typical bride, know exactly what dress I want walking in, etc. Immediately while in Rena, I felt like family and I wasn't wasting anyone's time trying on dresses to make sure I found exactly what I wanted. Also, the woman who helped me would go out of her way to find similar dresses in the style I liked. Not only did I find my dream dress here, it was also BEYOND affordable. Thank you! -
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![Latoya]()
Latoya Sent on 07/22/2022Very reasonable and patient
Rena Elle Couture has extremely beautiful dresses. They work with every budget. And they’re really patient. My dress made me feel like the Belle of the Ball. If you’re looking for an original dress that was made especially for you, this is the place. -
![Anna]()
Anna Sent on 05/07/2022Amazing Bridal Shop
The team at Rena Elle Couture is unmatched in their bridal fashion expertise. They came highly recommended by multiple friends and from the moment we entered the boutique we felt welcomed and celebrated. The wide selection of gowns made it easy to find exactly what I was looking for. Arlene and her team were so encouraging while trying on gowns and were flexible and accommodating through every step of our wedding planning journey. Their seamstress, Maria, worked with me to fit my dress perfectly, making me feel so beautiful and confident in my gown. Overall, Rena Elle Couture provided us with the most amazing experience and was the greatest pleasure to work with. -
![Jeanna]()
Jeanna Sent on 11/12/2018Excellent selection of dresses and great staff
Here you can pick out dresses to try on from their racks which I preferred. They were helpful to point out styles you might like as well. The first dress I picked turned out to be my dress but there were many other contenders. The staff was friendly and helpful. I had their undivided attention. I fell in love with a Stella York design. I also found my hair piece here. -
![Leah]()
Leah Sent on 01/06/2014What an amazing experience! I was so nervous about finding a dress and had had a number of awful dress shopping experiences until I found Rena Elle. Corinne took as much time as she needed with me and listened to everything I was saying (and what I wasn't saying!). She was patient and kept a sense of humor through the process, which really helped! Finally we found the dress and she was so encouraging and I felt like she was giving genuine feedback. Also, Corinne suggested I wait to purchase the dress during a Trunk Show, which I appreciated, rather than just closing the sale that day. Later on in the process I met Jen, who was also fantastic. Both Jen and Corinne walked me through the tailoring process, which considering my dress size dropped drastically was a bit scary to make sure it would all work out okay. They were so upbeat, and always checked in to make sure I was okay. Every time I walked into Rena Elle I felt taken care of and valued as a customer. I can't say enough things about my fantastic experience at Rena Elle (and highly recommend using Mariana as the seamstress- she is AMAZING!!). Thank you ladies for making the dress buying experience stress free and fun! -
![May]()
Kirsten Sent on 08/20/2013I absolutely adore Rena Elle Couture! Everyone there is very attentive and professional. I didn't want a strapless gown, so after visiting four other shops that only pulled strapless and told me to alter the dress, I felt a little defeated. That is until I came here. Corinne pulled a number of dresses that fit what I described and I went from having no interest in any dress to needing to decide between two beautiful Allure gowns. Everyone was very patient while I tried them both on twice. They were so nice when I came back to try my actual gown on, and told us we can come back to 'visit her' any time. -
Jennifer Sent on 01/02/2018Diane helped me through the whole process..she was the most lovely, down-to-earth, and ‘non pressure person’. I was fairly unsure what I wanted and she was very supportive all along the way. Rena Elle Couture also let me keep my dress there for a few weeks before I picked it up to get it altered by a seamstress I knew. They were super accommodating:) I’m sharing a picture below of the final result:)
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![Juliann]()
Juliann Sent on 10/01/2015I purchased my wedding dress from this store. It was absolutely beautiful. The woman who helped me try all the dresses on was extremely helpful. The dress did take 6 months to come in... I needed my dress dramatically altered since I ordered a size 12 and became pregnant 5 months after ordering my dress. I didn't have my dress yet and they could not change the size (I was 28 weeks when I got married). Alterations at this store would have cost me over $400 to make it bigger, take out the zipper and make it a tie back, and the hem. I went elsewhere for the alterations. -
![Courtney]()
Courtney Sent on 02/02/2014I found the dress of my dreams at rena elle couture. Since this is a newer salon, I was a little hesitant initially to visit. I visited a lot of the other local salons that have been around for years and came highly recommended first but couldn't find what i was looking for, and found the service to not be that great since they were always so busy with other customers. Rena elle is a gorgeous and well maintained salon. They may not have the largest selection but they carried designers that other salons did not carry. Initially Corrine helped me find my dress. She is one of the sweetest people I have ever met and brought such a good vibe and energy when helping me find my dress. On the times I returned to the salon, I worked either with Corrine or Dana. Both girls were absolutely fantastic. They made my experience very enjoyable. I would highly recommend Rena Elle when dress shopping.
I also used them for alterations. Overall the service was okay, not great. I was losing weight up until the month of my wedding and I felt the seamstress was a little annoyed by this and not as understanding as I would have hoped. At the end of the day the dress looked great, but I could have done without the attitude of the seamstress. -
![M&MPALMER7]()
Stella Sent on 12/20/2016Loved my bridesmaid dresses. Only problem is the store is very unorganized. They tried to give my bridesmaids the wrong color dress. And alterations were not great. -
Michelle Sent on 12/26/2019
We had a great experience until it was time to refund my money.
I would not recommend Rena Elle Couture to anyone. My daughter was getting married on 8/31/19. We went to Rena Elle Couture to purchase my daughter's wedding dress and veil. The custom made veil cost $585. My daughter picked up the veil on 2/24/19. The store clerk showed her the veil and then folded the veil and put it in the bag. When we went to have the veil steamed 2 days prior to the wedding, it was noticed that the glue from the stones were sticking to the veil and causing holes. We immediately called Rena Elle Couture to inform them of what we found. Kristina (Store Manager) first wanted to see if she could get us a new custom veil prior to the wedding in two days. Once she made a few phone calls she was unable to get us a new veil. Kristina asked us to bring in the veil so that she could take a look at it. I took the veil to the shop and she could not explain why the stones were sticking to the veil. We took pictures of the holes and sticking stones in the store. Since there was nothing they could do and my daughter need a veil, she offered to steam the defective veil so that at least my daughter would have a veil for the wedding. Kristina also stated that she would contact her management office to see what they could do to resolve this issue with us after the wedding. On 9/5/19, I received a message from Kristina that she was still waiting to hear something and once she does she will get back to me. On 9/14/19, she called me and said they agreed to give me a refund for the veil. However, before they could write the check, I had to bring the veil back. I returned the veil that day. Upon request, Kristina gave me a receipt with the note: "Dropped off veil, receiving full refund for veil by check". The following week, I called to ask about the refund and was told I should receive it shortly. I called two weeks later and was told the same thing again. As of today (12/26/19) 3 months later, I still have not received my refund nor a phone call to explain why they have not sent the check. I also report them to the Better Business Bureau. This is very unacceptable. -
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![Gina]()
Gina Sent on 06/18/2019Wedding dress nightmare
First, let me just say....my fellow brides to be.... DO NOT GO TO RENA ELLE COUTURE!!!!!!NOT FOR YOUR GOWN, NOT FOR FOR YOUR BRIDESMAIDS DRESSES, NOT FOR ANYTHING. I almost got married without a dress because of this place and the shady ignorant people that work there. Let me just take you step by step through what happened to me during my wedding dress NIGHTMARE !!Back in August of 2018, I started dress shopping for my wedding in June of 2019. I stumbled across this dress shop by accident. I walked in an instantly had a great feeling. I tried on three dresses and found my dream dress. I order on the spot, they tell me it will be in no later then end of January. So February comes, I receive no phone call. So I start calling.. they tell me it’s just late will be here end of feb. March comes, still no phone call. I call there everyday for a week with no response and finally get word that my dress is in..AGAIN BECAUSE I called. So I asked to come try it on and Christina the manager/partner/owner who knows what she is it changes every time you speak to them.. tells me herself that they need two weeks Because they go through every single dress with a fine toothed comb to make sure there are no issues and as soon as it’s checked out they will call me to schedule my first fitting. So I wait two weeks. No phone call (shocker) so I call schedule my first fitting chomping at the bit with excitement. Me and my mom go in for my fitting with “Christina” guess who doesn’t show up... Christina. So now I’m put with someone who to say is in a rush would be an understatement. I don’t know how many times she told me her husband and child were waiting for her. So I try on the dress and SURPRISE it’s INCORRECT. The back was corset I ordered a zipper. The sample I tried on wasn’t even a corset. This lady informs me that this dress does not come in zipper. I had to actually pull up a picture of me trying it on to prove her wrong. Finally it comes out that “the designer messed it up” they ordered the correct dress. “Don’t worry it will be taken care of” (that’s all they say to you. The most ignorant people I have ever met.)So at that same time that she puts a “rush” on the new dress I order my veil. I made it clear numerous times that I did not want an altered dress. That I wanted a brand new dress made from the designer. And I was promised on everything she had that the corset would not be cut out of the dress. “Of course hunny you will have a brand new dress! You are my priority”You know what that was right? ANOTHER LIE. I wait 6-8 weeks for this “new” dress that doesn’t come. I call every single day 90% of the time they don’t answer and when they do all you hear is “Christina is the only one who can access your account” as if it’s your bank account. Not shady right? Fast forward to end of April. I finally get a hold Of someone and ask on status of my dress and I was told..”yes hunny it’s here. It came in on Thursday” once again never received a phone call and this was 4 days later. So I schedule my first fitting for May 1 and ask to make sure my veil was in that I ordered in MARCH! I was asked “oh did you order a veil?” So another surprise! They never ordered my veil. I freak out on the phone and again it’s “don’t worry everything will be fine” they talk me in to letting their seamstress do the alterations for free because they “felt so bad” so I agreed.. another mistake. So I go in for the fitting and the dress fits like a glove. All it needed was a hem. The seamstress needed two weeks to do it so my final fitting was May 15... yes my wedding was June 8!!! So I call every single day for the three days prior to my final fitting to check on the veil .”yes your veil is here hunny it’s perfect “ I again ask, is it correct. “Yes it is right in front of me” guess what. ANOTHER LIE! I go in for my final fitting May 15 and this day was FULL OF SURPRISES!! the dress is too small, they hand the veil to my Mother still in the package all folded up. And it is NOT THE correct one...AND the hem was never done! I flipped out took the dress out of there they chased me out begging me to let them FIX the problem! I took it to my very well known seamstress (thank god for her) who knows nothing about what Happened and the first thing she tells me is the corset was cut out of the dress and the zipper was put in and they used all the extra material to make it fit with a zipper so there was no more material to use to take out the dress. They also put a YELLOW ZIPPER on my IVORY dress. I have never pictured myself in my wedding dress two weeks before my wedding just sobbing. That’s all I did for the entire month before my wedding. All BECAUSE of RENA ELLE COUTURE and the ignorant people that run that shady place. As she was repining the hem that was never done, she brings another surprise to my attention! A NICE BIG HOLE IN THE TULLE ON THE UNDERLAY. Right in the front. She had to move detAil over it and tack it down so it couldn’t be seen. Most people Would say at least you couldn’t see it. But I COULD. I STILL KNEW IT WAS THERE. I picked my dress up on May 27 which was less than two weeks before my wedding. WHAT A NIGHTMARE! Hopefully this shady business GETS SHUT DOWN. That’s what needs to happen. They don’t care about anyone or anything. The dress is supposed to be the least stressful Part of wedding planning but Because of RENA ELLE COUTURE it was the most stressful for me! Please don’t make the same mistake that I did!
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