Quick Candles Reviews
Reviews
We're all about trust. Our community relies on honest reviews to help you make those big decisions with ease.
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![Sarah]()
Sarah Sent on 04/16/2019Great quality, elegant!
I ordered a variety of different gold/metallic votive candle holders for part of the center pieces at my wedding. They arrived quickly and were packaged well- no items were broken. Great quality for a very reasonable price! Will recommend to any brides! -
![2Hearts1Love]()
Kendra Sent on 01/26/2017Overall great experience. I received some broken items and they were prompt to ship out replacements. Quality of product is great. I would recommend using this vendor. -
![Emmanuele]()
Emmanuele Sent on 12/05/2016I purchased our mercury candles and centerpiece mirrors from Quick candles. They shipped quickly, were reasonably priced, and had everything I was looking for. -
![heidi]()
Heidi Sent on 09/05/2014Great product for the price! Fast shipping! -
![Alejandra]()
Alejandra Sent on 04/22/2014Love their products! I purchased candle holders to double as place cards for our wedding. They came safely packaged and arrived intact. Their prices were the most affordable I could find. -
User558400 Sent on 06/18/2011Quick Candles is an excellent online source for flameless LED tealights and votive holders (try the frosted ones with the flameless candles) at wholesale prices. Great prices, quick and on time delivery and excellent packing - not a single one was broken. -
![Mrs. Connell]()
Nicole Sent on 11/08/2010I orderd about 150 candles from this website for my wedding decor. The shipping was very quick.
I used the floating candles for my wedding centerpieces. They burned for a very long time because the wick on the candle is very long. The candles are pretty accurate to the burn time listed on each candle's description.
The prices were extremely affordable and much cheaper than purchasing them in stores. I was also happy that my candles did not have to be white, they were ivory which matched my color scheme much better.
Very pleased -
![emily]()
Emily Sent on 05/30/2024Buyer Beware- will keep your $ & returns
Ordered 22 sets of cylinder vases for a client's wedding. Received them, unboxed, wiped down the film on the glass, and shelved them prior to the event. Unfortunately, it was canceled and I was unable to use a number of the items. I called Quick Candles to explain beforehand that they had been opened, and was told that as long as the vases were in the original packaging & looked new, I could return for a refund. I packaged everything back up, and today received a partial refund. I called and was told that the vases received had wax, streaks, and water lines all over them. I asked for proof, knowing that the vases were never used, and was told that the images they 'had on file' were 'internal information' only and they were under no obligation to share them with me. Why would I send back used items, knowing that they would not be refunded?? I then said, if the vases cannot/will not be resold and I am not receiving a refund for them, then I should get the vases back. I was told flat out that they would not be sending me the vases back, and there would be no additional refund provided. So, all in all, Quick Candles not only got their vases back- to no doubt resell to another customer-and got to keep the money I paid for them. Such an unacceptable and upsetting outcome to know they flat out lie, have all of the control once you send something back, and are fine keeping someone's hard earned money with zero remorse. -
![Mike]()
Mike Sent on 01/07/20203 deliveries arrived broken and then threatened with an ultimatum..
Ordered 24 sets of the 3 x cyclinder vase sets, only to have all 3 shipments arrive with broken vases. Not ideal but to be expected due to the poor packaging and lack of protection thanks to their use of an Amazon fulfillment center. Too be fair the quality is good on the complete items and price is also the best I found for this product type.
However, after requesting replacements, I was eventually given an ultimatum of accepting a refund or running the risk of having replacements sent which would NOT be replaced if arrived broken.. (which they did.)
I never go off 1 star reviews when reading reviews about companies because they are often written by people who are emotional and very annoyed at that time. So for the sceptic reading this, I will include the companies response below for full transparency to my request for replacement of single items within a set and not a refund for these broken items (I required all 3 items in the set):
"As stated previously, we are more than happy to replace the damaged items for you; and have offered to make exception to our policy in consideration of your satisfaction. However, we certainly are within reason to advise you that this must be the final resolution. If you do not wish to accept the risk of another shipment, we can issue a refund for the damaged items; and you may proceed with a return of the remaining items for a full refund.
Do you wish to accept the final resolution offer of the replacements; or would you prefer the refund?"
This being in response to my request for 1. better packaging from their fulfillment service as they came with no protection and this was opened in front of the deliveryman after he expressed concern over the "broken glass sound" and 2. after requesting a complete set... I appreciate that it is difficult to ship glass items but the product purchased as in sets of 3.. your inability to 'break a set' to replace one item in a set is not of the customers concern. The outcome was that they shipped over the amount of sets to me, knowing full well that some items would arrive damaged despite their quoted 99.8% success rate for shipping glass. Fortunately I was able to work with these extras although incorrect sizes to complete the quantity required.
One final point to note: reviews on their site is provided through Yotpo reviews, an app that allows sellers to remove and unpublish poor reviews which says alot about their company in that they avoid 3rd party review sites which they cannot monitor. -
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Frustrated Sent on 04/29/2021
Broken Glass Refund Refused
Buyer beware -- this is a dishonest and mean company! I received multiple broken vases -- shards of glass everywhere. I could hear the broken glass from holding the boxed but the company insisted I open each and every box and handle the broken glass so they could argue about the number of broken vases (there were many). I had broken glass all over my home nd the representative, Veronica was fighting about how many vases were broken in the photos I sent! I told Veronica and another representative, Tiffany, that they could pick up the items if they wanted to check my word and they hung up on me! -
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![Lilliana]()
Michael Sent on 10/21/2019Untrustworthy company!
We ordered 18 (3 sets) of 5" x 13" tall glass vases along with several other items for a wedding event. We returned the 18 unused vases (too big for our decor) along with other items in the exact condition as we received them and awaited for the refund. We received the refund but it was less than expected. We did not receive an email confirmation nor any explanation of the refund so I contacted Quick Candles for clarification and spoke with Tiffany. She informed us that we did not receive a refund for our 18 vases because they showed signs of "water" and "wax". I informed Tiffany that is impossible since the vases were unused. I personally inspected each individually when they were packaged for the return to insure we had not received any of them broken. They were in perfect condition. I requested for some kind of proof of this alleged water and wax residue and Tiffany stated that they have pictures but she can not share them with me. How odd? I requested for the vases to be shipped back to us since they did give us a refund for them and we paid over $179.00 plus shipping for these 18 vases. She told me that all the vases I returned were thrown away (??) because they do not have room to store "used" items and that I will not be receiving any refund for those vases. What?? How is this good business? You can not trust this company. They do not stand behind their return / refund policy and they are dishonest. -
![JeanieMarie]()
Jeaniemarie Sent on 10/21/2019Untrustworthy company!
We ordered 18 (3 sets) of 5" x 13" tall glass vases along with several other items for a wedding event. We returned the 18 unused vases (too big for our decor) along with other items in the exact condition as we received them and awaited for the refund. We received the refund but it was less than expected. We did not receive an email confirmation nor any explanation of the refund so I contacted Quick Candles for clarification and spoke with Tiffany. She informed us that we did not receive a refund for our 18 vases because they showed signs of "water" and "wax". I informed Tiffany that is impossible since the vases were unused. I personally inspected each individually when they were packaged for the return to insure we had not received any of them broken. They were in perfect condition. I requested for some kind of proof of this alleged water and wax residue and Tiffany stated that they have pictures but she can not share them with me. How odd? I requested for the vases to be shipped back to us since they did give us a refund for them and we paid over $179.00 plus shipping for these 18 vases. She told me that all the vases I returned were thrown away (??) because they do not have room to store "used" items and that I will not be receiving any refund for those vases. What?? How is this good business? You can not trust this company. They do not stand behind their return / refund policy and they are dishonest. -
![Breanna]()
Breanna Sent on 04/23/2019Damaged Products
Do not order from Quick Candles!!
I ordered 12 vases through Amazon and they were fulfilled by Quick Candles. When I received my order, 4 were broken. I contacted customer service and they sent me another 6 vases. The replacement shipment once again had 4 BROKEN VASES!!! I contacted customer service again and they said they couldn’t replace anymore vases and would refund me for the -2 to bring me up to my original amount I ordered. I requested to purchase 2 vases and they told me that they must be sold as a case of 6.
This is how the vases were packaged when I opened the box. The outside box was not marked fragile and FedEx tossed it around I presume like a hot potato.
Do not order from this company because your order will be mostly broken and they definitely do not do what is right by the customer nor package their items to be handled well during shippiing.
I’m honestly not sure how they’re in business when they have to replace a bunch of damaged products. -
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Desiree Sent on 11/17/2017I had been using Quick Candles for just about 3 years. Their prices were reasonable despite not working with businesses on bulk purchases and tax discounts and they have high shipping costs. Never do they have a “spend 100 and get free shipping” or ever have coupons. The glass always arrives in good condition, and in my business time is a factor so I paid extra to know I wasn’t going to have to deal with returning items and re-ordering. I don’t have time for that so it worked for me, until recently. The candles are a one time use. You WILL NOT be able to use them again. Especially the 6 inch pillars and 3 inch pillars. The wicks will sometimes not burn, on a 9 inch pillar candle this is unfortunate. This huge candle that just will not work is so frustrating, especially when it happens to several candles just before the bride and groom walk in to see their wedding venue and 6 candles aren’t lit because the product is mediocre. The glass is thin but works. The customer service is terrible and straight rude. They don’t think of the customer, and won’t go out of their way to do whatever they can for you. I just got off the phone with them, crying unfortunately, because I am out $98.00. To me and my company that’s a decent amount of money. They wouldn’t work with fedex to send in a claim. Didn’t follow up with me even though I had to reorder the product through them. Where’s the loyalty, I would have continued to purchase through them but not after this treatment. It was almost like they enjoyed proving me wrong and preferred to be rude over talking nicely to one another. Wouldn’t hear me out and kept cutting me off when I was talking. The two girls running the show over there I’m sure are nice people but they are going about things all wrong and it’s showing. The reviews are terrible on here and it’s sad to see. Never want to see a company not succeed. I wish them well and hope they put customers first and soften up a bit. This industry is fun, and a great time.
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