Elizabeth Sent on 10/19/2018

5 out of 5 rating

Quality of service
5 out of 5 rating
Average response time
5 out of 5 rating
Professionalism
5 out of 5 rating
Value
5 out of 5 rating
Flexibility
5 out of 5 rating

Stunning dress

I loved my dress- so classic yet unique. And comfortable! Love Pronovias dresses!

Ann Sent on 06/09/2016

5 out of 5 rating

Quality of service
5 out of 5 rating
Average response time
5 out of 5 rating
Professionalism
5 out of 5 rating
Value
5 out of 5 rating
Flexibility
5 out of 5 rating

I did not buy my gown at a Pronovias store, as we on't have one here in Charleston, SC. For years I had been watchign the Pronovias trends in wedding gowns, so when it came time for me to get married, there as no other choice!
I purchased my gown at the Gown Boutique of Charleston, where we had a fabulous experience!
My Mom picked out this particular gown. I had not seen it on any runway or in photos of other weddings so I felt like I had a couture gown! The hand sewn lace, the flowing gown, the way it's fitted..all just perfectly me! Service from Pronovias was accurate, timely. The dress is inexpensive for the QUALITY of the craftsmanship!!
I recommend Pronovias to everyone!!

User2582510 Sent on 04/20/2016

5 out of 5 rating

Quality of service
5 out of 5 rating
Average response time
5 out of 5 rating
Professionalism
5 out of 5 rating
Value
5 out of 5 rating
Flexibility
5 out of 5 rating

I got my dress on one of their annual sample sales and even like that, the service was amazing and the dress was practically new. I got an amazing price and it was worth every penny. So if you can, go with two of your friends and get ready to try on amazing dresses.

User4972017 Sent on 02/23/2014

5 out of 5 rating

Quality of service
5 out of 5 rating
Average response time
5 out of 5 rating
Professionalism
5 out of 5 rating
Value
5 out of 5 rating
Flexibility
5 out of 5 rating

I am obsessed with my wedding dress - the Pronovias designs are so timeless and classically elegant. Thank you!

Eileen Sent on 01/07/2014

5 out of 5 rating

Quality of service
5 out of 5 rating
Average response time
5 out of 5 rating
Professionalism
5 out of 5 rating
Value
5 out of 5 rating
Flexibility
5 out of 5 rating

When it came time for me to shop for the perfect wedding gown, I knew that Pronovias was top on my list. I had always dreamed of wearing a lace wedding gown, and Pronovias is well known for their beautiful lace gowns. I went to Pronovias with my mother and we met with Rhina, my bridal consultant. I told Rhina the type of wedding gown I was looking for. Rhina was very nice, friendly and knowledgeable. She chose several gowns for me to try on. The last gown was my dream dress. Rhina also put on the most beautiful veil I had ever seen. I just loved them both. I knew I had found the perfect gown and veil, but, I had an appointment the following week at Kleinfeld's and wanted to keep my options open. I told Rhina about this appointment, and she was very understanding, and did not pressure me into ordering the dress and veil. I knew in my heart that I would be back to order the dress. I did go to my appointment at Kleinfeld's, but, I did not find a dress that I really loved. I went back to Pronovias and ordered my gown and veil. Rhina was amazing! She has a really good eye in finding the perfect dress and made the experience so wonderful. When I went for my first fitting, I met with Elise. Elise was so friendly. She made my first fitting so much fun. I had a couple of more fittings and the entire staff at Pronovias was wonderful. I had a fantastic experience at Pronovias. I received so many compliments on my wedding day. Many of my guests told me they had never seen such a beautiful wedding gown and veil. I totally agree! If you are looking for your dream wedding gown, you have to go to Pronovias. You will not regret it.

Andrea Sent on 01/06/2014

5 out of 5 rating

Quality of service
5 out of 5 rating
Average response time
5 out of 5 rating
Professionalism
5 out of 5 rating
Value
5 out of 5 rating
Flexibility
5 out of 5 rating

My dress was perfect. The service at Pronovias flagship store in NYC was amazing. From the front desk to the sales associate & the seamstresses, it was amazing. I bought my dress on my first visit to the store. I never felt pressured at any point. The craftsmanship of my dress could rival anyone. I had about 4 fittings & the seamstress Nordia, kept me in stitches and helped me get the most perfect fit ever. I'm so happy I didn't settle and I came here.

D. Ezell Sent on 05/26/2013

5 out of 5 rating

Quality of service
5 out of 5 rating
Average response time
5 out of 5 rating
Professionalism
5 out of 5 rating
Value
5 out of 5 rating
Flexibility
5 out of 5 rating

I purchased my dress from the flagship store in NYC, and every step of the process, from consultation, to fitting to shipping was perfect. My dress was everything I could have dreamed of. Highly recommend Pronovias!!! I felt like a princess.

Janet Sent on 04/23/2013

5 out of 5 rating

Quality of service
5 out of 5 rating
Average response time
5 out of 5 rating
Professionalism
5 out of 5 rating
Value
5 out of 5 rating
Flexibility
5 out of 5 rating

Linda worked with my daugher and was spot on with her suggestions. It was as if she had known my daughter her whole life! Susan completed the alterations -- which were spectacular. The charges were a bargain. I purchased my mother-of-the-bride dress and all of the bridesmaids found their dresses at Bridal Traditions as well.

Gisel Sent on 04/01/2013

5 out of 5 rating

Quality of service
5 out of 5 rating
Average response time
5 out of 5 rating
Professionalism
5 out of 5 rating
Value
5 out of 5 rating
Flexibility
5 out of 5 rating

I got my dress from the Pronovias flagship store in NYC. The service was spectacular! Everyone was very helpful. The seamstress was phenomenal! I wanted a few changes made to the dress and she did an outstanding job! Overall, very impressed with Pronovias. :)

Kristen Sent on 11/02/2012

5 out of 5 rating

Quality of service
5 out of 5 rating
Average response time
5 out of 5 rating
Professionalism
5 out of 5 rating
Value
5 out of 5 rating
Flexibility
5 out of 5 rating

This is an absolutely beautiful bridal salon and I would highly recommend any bride to be with any budget to check this place out! I got the dress of my dreams (all 7 foot train and all!) from a highly intuitive
salesperson by the name of Caitlin Brennan. It was the very first dress I tried on after speaking to her about style & budget! I tried on others but she got it right on the first shot!!

My only comments would be to stick to your guns on how you want things altered with the seamstresses as they want to do things 'their way'. (eg; they wanted to take in the bust at the top which would change the silhouette completely) Obviously I didn't let this happen!

My other comment is that when i got my dress home there were 2 black spots on the train. Luckily my veil covered these up or I would have had a melt down. Just be sure to check the entire dress before you leave the store with it, i'm sure this doesn't happen often as they are an extremely professional business.

I would still highly recommend this salon!!

Kc Sent on 10/22/2012

5 out of 5 rating

Quality of service
5 out of 5 rating
Average response time
5 out of 5 rating
Professionalism
5 out of 5 rating
Value
5 out of 5 rating
Flexibility
5 out of 5 rating

Pronovias is the most amazing bridal salon in New York City. The service, the store, and the dresses are impeccable. The attendents and seamtresses are so pleasant and helpful. I loved the first dress I tried on, but didn't believe it could be the "one". I went to another bridal salon thay day (where I had a horrible experience and the dresses were more expensive!), and turned right back around to Pronovias to buy the first dress. The dress, veil, alterations and belt all came within my budget and I credit the Pronovias team for helping to put it together!

User954727 Sent on 10/01/2012

5 out of 5 rating

Quality of service
5 out of 5 rating
Average response time
5 out of 5 rating
Professionalism
5 out of 5 rating
Value
5 out of 5 rating
Flexibility
5 out of 5 rating

From start to finish, I had a wonderful experience with Pronovias. From my first appointment, where the sales girl really listened to what I wanted and only gave me gowns that were in my budget, to the alterations, to picking up and taking my dress home -- Pronovias was great. I would highly recommend them to anyone looking for a wedding gown.

Megan Sent on 10/01/2012

5 out of 5 rating

Quality of service
5 out of 5 rating
Average response time
5 out of 5 rating
Professionalism
5 out of 5 rating
Value
5 out of 5 rating
Flexibility
5 out of 5 rating

I found my dream dress here!! I saw a similar one in an ad in a magazine and went to the store and they had several varieties of the same dress. Some with more detail and some with less. All the most beautiful dresses I had seen of all of the other stores that I had gone to. They provided excellent customer service the entire time and I had the same seamstress who did my fittings each time who was very experienced and knew exactly what what going one. Very personalized service!! 100% recommend for quality and service!

Tracy Sent on 09/23/2012

5 out of 5 rating

Quality of service
5 out of 5 rating
Average response time
5 out of 5 rating
Professionalism
5 out of 5 rating
Value
5 out of 5 rating
Flexibility
5 out of 5 rating

LOVED MY DRESS - Benicarlo - Got 10000000 complements. So many thanks to designer, Pronovias! Purchased in Boston, MA at L'Elite.

Normel Sent on 09/17/2012

5 out of 5 rating

Quality of service
5 out of 5 rating
Average response time
5 out of 5 rating
Professionalism
5 out of 5 rating
Value
5 out of 5 rating
Flexibility
5 out of 5 rating

This place is awesome. If you have the budget for it, I definitely recommend coming here. The customer service and helpfulness is outstanding. The selection is wide for lace dresses.

Jaime Sent on 09/05/2012

5 out of 5 rating

Quality of service
5 out of 5 rating
Average response time
5 out of 5 rating
Professionalism
5 out of 5 rating
Value
5 out of 5 rating
Flexibility
5 out of 5 rating

I had a wonderful experience at Pronovias and found my perfect dress there. The dresses look and feel far more expensive than they are. I feel beautiful in my dress, and the shopping experience was much less painful than I anticipated.

I went with my mother and one of my bridesmaids, and out of the three salons we visited in NYC, Pronovias had the best customer service by far. Pronovias was our next-to-last stop of the day, and although I was almost certain that I had found my dress, I felt like I needed to go to my last appointment just to be sure. I really appreciated that the consultants did not pressure me into buying it right then, and even encouraged me to keep my last appointment to make sure that I was comfortable with my decision. I ended up cutting the appointment short; by trying on more dresses, it became clear that the Pronovias dress was my dress. Pronovias let us come back, even though they were about to close for the day, and let me try on the dress again before processing my order.

I chose to have my dress altered at Pronovias and recently had my first fitting. It was a great experience, and I love my dress even more. I can't wait to wear it down the aisle!

Rebecca Sent on 08/27/2012

5 out of 5 rating

Quality of service
5 out of 5 rating
Average response time
5 out of 5 rating
Professionalism
5 out of 5 rating
Value
5 out of 5 rating
Flexibility
5 out of 5 rating

Pronovias is a beautiful wedding dress store in midtown Manhattan. They were extremely helpful in helping me find the perfect wedding dress! I got so many compliments on my dress, and everyone thought I looked like a princess! I went to other major wedding dress stores in NYC, but nothing compared to Pronovias!

Ellen Sent on 06/17/2012

5 out of 5 rating

Quality of service
5 out of 5 rating
Average response time
5 out of 5 rating
Professionalism
5 out of 5 rating
Value
5 out of 5 rating
Flexibility
5 out of 5 rating

My daughter's wedding dress was beautiful. The staff was easy to work with.

Kimmy Sent on 06/04/2012

5 out of 5 rating

Quality of service
5 out of 5 rating
Average response time
5 out of 5 rating
Professionalism
5 out of 5 rating
Value
5 out of 5 rating
Flexibility
5 out of 5 rating

My dress was amazing and provonias knew exactly what i needed. My seamstress was also top knotch.

Alison Sent on 05/23/2012

5 out of 5 rating

Quality of service
5 out of 5 rating
Average response time
5 out of 5 rating
Professionalism
5 out of 5 rating
Value
5 out of 5 rating
Flexibility
5 out of 5 rating

I found my dream dress here. This place is gorgeous, the second you walk in to the front desk and fill out your form, you're directed to a touch screen computer where you can look up dresses and their prices (which was awesome, because you can't see it online). I came prepared and had my favorites printed out, so I looked up the prices and was happily surprised at how reasonable they were.

Anne Marie was my girl... she showed us to the dressing room area and got all the dresses on my favorites that she had in stock. She was friendly, warm, took pictures of my family and I after I settled on "the one", we had a great time with her!

The pictures of these gowns on the site don't do justice.. seeing them in person and trying them on... you would think they were tens of thousands of dollars.... when all was said and done with alterations and a gorgeous Spanish veil, my total was under $3,000. Right below my budget!

Honestly, if you're intrigued by the designs online... there is no reason not to come check it out. It was hard for me to even pick because of all the gorgeous options. The Spanish, feminine designs are truly elegant and would make any bride feel sexy and glamorous... jumping into my gown on my wedding day was so amazing... it fit like a glove and everyone thought it was perfect. The first words my new husband said to me at the church was "you look beautiful"... sigh. Thanks, Pronovias... for your gorgeous, unique, affordable gowns and excellent customer service. It was a pleasure!

Good luck, ladies!

Alycia Sent on 05/17/2012

5 out of 5 rating

Quality of service
5 out of 5 rating
Average response time
5 out of 5 rating
Professionalism
5 out of 5 rating
Value
5 out of 5 rating
Flexibility
5 out of 5 rating

I had the privilege of ordering one of the brand new 2013 designs just yesterday after working with store manager, Nicole, on size and color. Customer service was second to none and she answered each of my questions, including providing an estimated in-store date for me, to ensure it would be ready the date needed since it was such a new design. If you like *any* of the Pronovias designs, I cannot recommend the Flagship store more highly. My gratude to everyone I spoke with for making the purchase of my perfect dress...well...utterly perfect!

Fanny Sent on 03/27/2012

5 out of 5 rating

Quality of service
5 out of 5 rating
Average response time
5 out of 5 rating
Professionalism
5 out of 5 rating
Value
5 out of 5 rating
Flexibility
5 out of 5 rating

Everyone keeps raving about my dress! The service was impeccable. They did 3 rounds of alterations to ensure the right fit. At no point in the night did I have to lift or adjust my dress the fit was done so well.

Maria Sent on 03/16/2012

5 out of 5 rating

Quality of service
5 out of 5 rating
Average response time
5 out of 5 rating
Professionalism
5 out of 5 rating
Value
5 out of 5 rating
Flexibility
5 out of 5 rating

My dress was amazing. And the quality is outstanding!!!! It fit perfectly.

Alexandra Sent on 01/18/2012

5 out of 5 rating

Quality of service
5 out of 5 rating
Average response time
5 out of 5 rating
Professionalism
5 out of 5 rating
Value
5 out of 5 rating
Flexibility
5 out of 5 rating

I went here on my second date of looking for my dress, little did I know that I would find it here.
Caitlin was super nice in helping me and my mom in picking my dress, the were super flexible with fitting appointments.
When it was time to take my dress with me the gave me this amazing fold able bag that made my trip with the dress so much easier.
We had a destination wedding - Cancun - Mexico

Isabel Sent on 12/13/2011

5 out of 5 rating

Quality of service
5 out of 5 rating
Average response time
5 out of 5 rating
Professionalism
5 out of 5 rating
Value
5 out of 5 rating
Flexibility
5 out of 5 rating

they have a great variety of dresses! I looooved my dress!

Maggie Sent on 09/28/2011

5 out of 5 rating

Quality of service
5 out of 5 rating
Average response time
5 out of 5 rating
Professionalism
5 out of 5 rating
Value
5 out of 5 rating
Flexibility
5 out of 5 rating

My dress from Pronovias was absolutely gorgeous. Very expensive looking dresses without having to go into debt buying one! LOVED MY DRESS!!

Sarah Sent on 03/06/2011

5 out of 5 rating

Quality of service
5 out of 5 rating
Average response time
5 out of 5 rating
Professionalism
5 out of 5 rating
Value
5 out of 5 rating
Flexibility
5 out of 5 rating

I found Pronovias in most bridal magazines and loved the dresses. You definitely get a great experience going to a bridal store in the city. I was very surprised at the prices of the dresses and loved that the offered different materials to accommodate your price range. They helped me find a dress that fit me perfectly and was perfect for our wedding. I had three fittings and they were great at helping me make sure the dress fit. They don’t have a huge selection of accessories, so it was hard to figure out what kind of veil to get. But overall, I was very happy and everyone said I looked amazing!

Melinda Sent on 12/09/2010

5 out of 5 rating

Quality of service
5 out of 5 rating
Average response time
5 out of 5 rating
Professionalism
5 out of 5 rating
Value
5 out of 5 rating
Flexibility
5 out of 5 rating

Pronovias gave me the whole experience and more. The Showroom is beautiful, modern yet comfortable and inviting. My stylist Sonja was professional and listened to all of my ideas. She was conscious of my budget, shape, skin tone and height. My Wedding dress was one of the dresses she pulled out on the first run.

Pronovias is professional and all of their dresses are preserved beautifully. So many times you got to try on a dress and it is evident that 100 other brides have tried on the same one. Not at Pronovias. Each dress looks new and is kept in a special bag.

One of the the things I liked best was that Pronovias doesnt have to cinch you into each dress. You are trying on a dress pretty close to your size. You don't have to "guess" what the dress will look like on your body. Oh and you can take pictures of yourself.

Each fitting was done so well. They took their time and my dress fit me like a glove.

The last and most important thing I can say about Pronovias is that they work with your budget and give you a quality dress and experience.

Thank you to everyone at Pronovias for giving me an experience that I will remember forever.

Amanda Sent on 11/09/2010

5 out of 5 rating

Quality of service
5 out of 5 rating
Average response time
5 out of 5 rating
Professionalism
5 out of 5 rating
Value
5 out of 5 rating
Flexibility
5 out of 5 rating

Amazing! We were treated like royalty at Pronovias, and I did NOT have a tremendous dress budget. We found "the dress" at our first visit. The staff was lovely throughout the entire process (fitting, etc.) and I have highly recommended the salon to all my friends.

Fern Sent on 06/04/2010

5 out of 5 rating

Quality of service
5 out of 5 rating
Average response time
5 out of 5 rating
Professionalism
5 out of 5 rating
Value
5 out of 5 rating
Flexibility
5 out of 5 rating

Pronovias made my look and feel like a total princess bride. I was most nervous about my dress and how I would look but working with Sonia and Maryanne at the flagship store just rested all my nerves and insecurities and they helped me to find the perfect dress for my body, personality and wedding. I will forever be grateful for their help and patience in working with me. The seamstress there did an amazing job and made everything seem effortless. The perfect place for any bride (with curves!)

Sara Sent on 05/06/2010

5 out of 5 rating

Quality of service
5 out of 5 rating
Average response time
5 out of 5 rating
Professionalism
5 out of 5 rating
Value
5 out of 5 rating
Flexibility
5 out of 5 rating

After exhaustive searching and hours upon hours of trying on dresses - this is the only place that offered me anything to drink. That, in and of itself, told me something about how much the staff cares for it's customers.

Then, when there was a delay in getting the dress (it was in town in plenty of time for the fittings!), the manager was really wonderful about giving us a discount to cover the cost of changing my mother's flight plans. In fact, the manager was WONDERFUL. She handled me - the stressed out bride - just beautifully. I seriously don't know how she works with stressed out brides all the time! Patience, she must have endless and endless amounts of patience.

I had a wonderful experience here at Pronovias and highly recommend their dresses and their staff to EVERYONE!

Kristine Sent on 11/14/2009

5 out of 5 rating

Quality of service
5 out of 5 rating
Average response time
5 out of 5 rating
Professionalism
5 out of 5 rating
Value
5 out of 5 rating
Flexibility
5 out of 5 rating

Everything from the servce, to the dress, eerything was Beautiful.

Emily Sent on 05/08/2018

4.9 out of 5 rating

Quality of service
4.5 out of 5 rating
Average response time
5 out of 5 rating
Professionalism
5 out of 5 rating
Value
5 out of 5 rating
Flexibility
5 out of 5 rating

There are a lot of bad reviews floating around about the Pronovias Flagship store in NYC. I had my first appointment in June 2017 where I came specifically for the 2018 collection. They had the dresses I requested and my appointment was wonderful. It was during the week in the afternoon so they weren't too busy, I was not rushed or pushed and I purchased a dress that day after a nearly 2 hour appointment- it was awesome.
The first fitting was a disaster. The dress was too small, dispite the fact I was exactly the same size (I know because they measured again). They tried to fix the dress and I was warry, but said "OK". My mom was with me at the appointment and decided to call the next day to speak to the manager because for the price, the dress should just fit. The manager was on the phone with her that day, agreed and they ordered another dress!
The second fitting was great. The dress was taken in at all the right spots, just enough. I had some custom design ideas that the seamstress finished flawlessly. The dress was STUNNING.
The only reason I did not give a perfect score for everything was because the small details (like extra loops for the bustle or tacking a piece of lace down) that were discussed during the final fitting were not executed. However this did not take away from the look or fit of the dress and I would not have noticed if the tailor had not pointed out that they weren't done in the last fitting. But if you have a big bustle, check the loops before you go home with the dress!

All in all it was an absolute wonderful experience (after they ordered the new dress) and people are still talking about the dress! I have gotten so many compliments on the style and fit of the gown. It was perfect, thank you Pronovias!

User1805670 Sent on 07/21/2014

4.9 out of 5 rating

Quality of service
4.5 out of 5 rating
Average response time
5 out of 5 rating
Professionalism
5 out of 5 rating
Value
5 out of 5 rating
Flexibility
5 out of 5 rating

Absolutely loved my experience at Pronovias in NYC. Their dresses are gorgeous. You just can't find dresses like theirs at small boutiques or David's Bridal (even though small boutiques carry Pronovias the quality just isn't there). The staff was all very pleasant and excited for me which was nice.
Only complaints...the woman helping to find my dress left a little to be desired. Once I found the dress however her attitude changed. She was going to bring us champagne to celebrate and forgot. During the alteration process, the seamstress said she would be the only one working on my gown. I was surprised when a different seamstress was there for the second fitting. Lastly, they didn't sew my veil to the hair piece. They said everything was all set at the time of pick up. Thankfully my day of makeup artist had some sewing skills and was able to sew the veil to the comb on the wedding day!!
The complaints really don't change my view of Pronovias. My dress was absolutely gorgeous. It fit like a glove and all of my guests said it was the most beautiful wedding dress they've ever seen!

Jinan Sent on 09/16/2011

4.9 out of 5 rating

Quality of service
4.5 out of 5 rating
Average response time
5 out of 5 rating
Professionalism
5 out of 5 rating
Value
5 out of 5 rating
Flexibility
5 out of 5 rating

First let me say that I LOVE, LOVE, LOVE my dress. So much so that I'm still trying to find an excuse to put it on every day! Arriving at Pronovias, one might be afraid that they just walked into a store that is out of their price range. Instead, they have such a wide range of dresses that almost any price point can be found. I worked with Leonor. First I explained what I was looking for (this was the third store I'd been too and had already tried on every style to figure what looked best on me). Someone came to our room to offer my mom and I chamagne, a nice touch. Leonor brought me about 10-12 dresses before I found, "the one." When dress shopping, don't judge a dress by what it looks like on a hanger. I was doing this at first and turning my nose up at dresses and found myself pleasantly surprised by how they look on. But none of them were quite right until about 45 mins into my appointment. I remember looking at the dress as I was putting it on and saying, hmmm, this is pretty. But when it was all the way on, wow! People walking by my room stopped to say how amazing it looked (shoppers, not sales people). Then when I stepped out of the room, other shoppers came up to me to say how wonderful I looked in the dress. Needless to say, we bought the dress on the spot. Dress shopping was over. I returned to Pronovias 3 more times for fittings (there is a flat rate for alterations so you can come back as often as you like until it's perfect). I have to say that the alterations part is really what made my experience at Pronovias 5 stars. Angela, the alterations manager, was the one who worked on my dress. I LOVE Angela. She really, truly loves what she does and it shows in her interaction with clients and with the dress itself. She treated me as if she were altering the dress for her own daughter. She took time to get to know me, my mom and grandma who came for a fitting. I felt so blessed to have such a caring and professional person making my dress a dream dress. When she was done with the dress, it fit me PERFECTLY. Really top notch work. If you purchase a dress at Pronovias, you must ask that Angela do your alterations. On one visit as I stepped out of the fitting room another bride saw how Angela had done my bustle and asked that she help the woman who was sewing her bustle. All in all, everyone in the store was great. For those of you who want the Kleinfeld experience, Elise, who used to work there now works at Pronovias. Just a fun tidbit.
The only minor bothersome thing was that when I went to put on my dress the day of my wedding I noticed that they hadn't done the final last minute trims. So I was cutting thread that was hanging and there was one needle still in the dress. It was so minor, but I was surprised that it hadn't been done.

Maribeth Sent on 10/21/2013

4.8 out of 5 rating

Quality of service
4 out of 5 rating
Average response time
5 out of 5 rating
Professionalism
5 out of 5 rating
Value
5 out of 5 rating
Flexibility
5 out of 5 rating

Great staff, value and quality. My Pronovias gown was dream come true!

Nicole Sent on 04/26/2012

4.8 out of 5 rating

Quality of service
5 out of 5 rating
Average response time
4 out of 5 rating
Professionalism
5 out of 5 rating
Value
5 out of 5 rating
Flexibility
5 out of 5 rating

I loved my wedding dress, the salesperson knew exactly what I was looking for and I fell in love with the 3rd dress I tried on. They were very accommodating after the fact and their tailoring service was amazing.

Jane Sent on 04/21/2012

4.8 out of 5 rating

Quality of service
5 out of 5 rating
Average response time
4 out of 5 rating
Professionalism
5 out of 5 rating
Value
5 out of 5 rating
Flexibility
5 out of 5 rating

I really enjoyed my wedding dress selection process at Pronovias. While some people may say dress shopping is a wonderful experience, it was initially awful for me. I found that many wedding dress places do not look out for a client's best interest. In fact, many sales associates always try to sell you the most expensive dress in stock. However, when I got to Pronovias, I had a very different experience. Not only was the sales associate super helpful and friendly but I was also pleasantly surprised by the reasonable prices for the dresses. For the high quality of fabric and design, I thought Pronovias is a wonderful place to find a dress. They also have a wide selection of designs. The top part of the dress is made to order and the only thing you need to change is the hem. I really enjoyed my experience at Pronovias and was able to find an amazing dress that I got many compliments on!

Nicole Sent on 02/07/2012

4.8 out of 5 rating

Quality of service
5 out of 5 rating
Average response time
5 out of 5 rating
Professionalism
5 out of 5 rating
Value
5 out of 5 rating
Flexibility
4 out of 5 rating

I purchased Pronovias Finisterre from the NYC flagship and had nothing but a great experience. After first going to Kleinfeld for the fun of it, Pronovias was a breath of fresh air. Kleinfeld felt like a madhouse, and though my rep was very nice and pulled some lovely dresses, I did not feel like they had much to offer my lower budget. By comparison at Pronovias, my rep Katarina was able to pull dress after dress that blew me away and were all within my price range. The store itself is beautiful and I truly had personalized service. The dresses look much more expensive than they are. The lower price point does not translate into lower quality - I received so many compliments on the wedding day.

I knew I wanted a lace dress and Pronovias cannot be beat for this style. All the lace is very high quality and incorporates traditional designs with modern touches.

The real reason Pronovias earns its stars however is the alterations and amazing service provided by Angela in alterations. Angela was a sweetheart and went above and beyond in helping to slightly redesign the dress.

Admittedly, my initial alterations experience was not the greatest. During my first appointment my first seamstress, though very nice, did not really understand what I wanted for the sleeves we were adding to the dress. She also did not appear to be pinning the bust correctly as I was spilling over. Both of these issues were promptly addressed when Angela(manager) was called over. She understood exactly what to do with the dress to make it flatter me and created amazing sleeves that incorporated two difference laces on the dress. She also removed several of the underlayers of the dress and creating a beautiful A-line bustle. Angela treats tailoring like the art it is and I truly appreciated her stepping in and taking a special interest in my dress throughout the process.

Each appointment Angela greeted me and her level of customer servicer was unsurpassed.

Alison Sent on 11/26/2011

4.8 out of 5 rating

Quality of service
5 out of 5 rating
Average response time
5 out of 5 rating
Professionalism
5 out of 5 rating
Value
5 out of 5 rating
Flexibility
4 out of 5 rating

I went to Pronovias wondering if I could even afford any of their AMAZING dresses. Caitlyn listened to my budget and picked out dresses she knew I could afford that she thought I would like. Boy did she deliver. I got a gorgeous dress that I got SO many compliments on. Alterations were a flat fee, so I was able to get exactly what I wanted done, including a one-of-a-kind bustle (recommendation: if you do the same, bring photos!). They also shipped the dress down to Florida from the NYC boutique with no issues. I would recommend that anyone check out their website and their boutique!

Nancy Sent on 09/19/2009

4.8 out of 5 rating

Quality of service
5 out of 5 rating
Average response time
5 out of 5 rating
Professionalism
5 out of 5 rating
Value
5 out of 5 rating
Flexibility
4 out of 5 rating

I bought my Haiti gown from Pronovias. Their service was exceptional, from the first time I entered the store to look at dress to the day when I picked up my dress for my wedding. I went to their trunk show and had the opportunity to take advantage of a 20% discount and alterations didn't cost me extra. It took 9 month until the gown arrived, but it definetly was worth the wait. The gown was very simple, but elegant and glamerous. I would choose this gown over any other again.

Samantha Sent on 03/02/2014

4.7 out of 5 rating

Quality of service
4.5 out of 5 rating
Average response time
4 out of 5 rating
Professionalism
5 out of 5 rating
Value
5 out of 5 rating
Flexibility
5 out of 5 rating

The dresses at Pronovias are absolutely stunning, the quality is amazing, and yet the prices are still reasonable (<$3K on average). I had a wonderful experience trying on dresses at their US flagship store in NYC - the stylist who was assisting me was very sweet and accommodating, and I wasn't rushed at all. The dresses are absolutely magnificent, and they all made me look incredible. The only downside was that there was about a full month wait to book my initial session to try on the dresses, but after that, it's been very easy to book follow-up appointments and fittings.

Kathryn Sent on 10/20/2011

4.7 out of 5 rating

Quality of service
5 out of 5 rating
Average response time
4 out of 5 rating
Professionalism
5 out of 5 rating
Value
5 out of 5 rating
Flexibility
4.5 out of 5 rating

I bought my dress at Pronovias after searching for months for the perfect dress. I had a great experience at Pronovias. It is a gorgeous store with amazing dresses. I never thought I would be able to find a dress in my price range (under $2000) and I was shocked at the selection they have. Their dresses look a lot more expensive then they are and regardless, it is worth every penny. I also got my veil there as well. I did not have alterations done there so I can't comment on that but I strongly recommend going to Pronovias to find a wedding gown, you won't be disappointed.

Brianne Sent on 08/03/2011

4.7 out of 5 rating

Quality of service
3.5 out of 5 rating
Average response time
5 out of 5 rating
Professionalism
5 out of 5 rating
Value
5 out of 5 rating
Flexibility
5 out of 5 rating

My dress was absolutely beautiful dress...but the alterations were TERRIBLE! Pronovias has amazing beautiful dresses for young brides. So classy yet sexy, and wonderful prices. However, I needed 7 fittings to get my dress to fit correctly, I paid $500 for unlimited alterations...dress still did not fit (and I told it was altered incorrectly). I had to spend an extra $250 elsewhere and my dress was not ready until the day of the wedding...a bit stressful for a bride. Anyway, service reps are wonderful, served champagne, beautiful store, and very relaxing shopping experience.

User2538871 Sent on 02/20/2016

4.6 out of 5 rating

Quality of service
5 out of 5 rating
Average response time
5 out of 5 rating
Professionalism
5 out of 5 rating
Value
4 out of 5 rating
Flexibility
4 out of 5 rating

I bought my dress at the flagship location. Christiane was very friendly and attentive to myself and the people who joined me.

Lauren Sent on 12/11/2011

4.6 out of 5 rating

Quality of service
5 out of 5 rating
Average response time
3 out of 5 rating
Professionalism
5 out of 5 rating
Value
5 out of 5 rating
Flexibility
5 out of 5 rating

I was shocked at how reasonable the prices were for such gorgeous gowns. I wore a dress from the Pronovias 2012 collection for my November 2011 wedding. While the alterations were a bit pricey, they did an amazing job! I plan on going back there to purchase a cocktail gown for my brother's wedding this year. I couldn't be more pleased!

Maggie Sent on 11/27/2011

4.6 out of 5 rating

Quality of service
4 out of 5 rating
Average response time
5 out of 5 rating
Professionalism
4 out of 5 rating
Value
5 out of 5 rating
Flexibility
5 out of 5 rating

I went shopping for my wedding dress and ended up purchasing the first dress I tried on, even though I thought it would take me forever to make a decision! Sandra, my consultant, was very very nice and brought out the gowns I liked that were within my $2,000 budget. She was very attentive and didn't push a sale - she even gave me advice on where to find a sash that would be within my budget, as the sashes at Pronovias were out of my price range. I was utterly shocked at the quality of the gowns given my price range. The dress I chose looks much, much more expensive than what I paid for it, and it is very unique. I went to two other bridal shops after Pronovias, and nothing else could compare - especially with regard to the other consultants I had, who were just awful compared to Sandra's friendly demeanor. Picking up the dress was a little frustrating, as the individuals I called refused to tell me whether or not my dress was in (they said they couldn't check it?) and I had to travel to pick it up. I think that after they make the sale, they don't care too much about you unless you're getting alterations done there maybe (I didn't because I did not hear good things about the alterations department and at $500 it was rather pricey). All in all, I am very happy I chose Pronovias, I looked stunning and had a truly unique dress for my wedding!

Nicole Sent on 10/02/2011

4.6 out of 5 rating

Quality of service
4.5 out of 5 rating
Average response time
5 out of 5 rating
Professionalism
5 out of 5 rating
Value
4 out of 5 rating
Flexibility
4.5 out of 5 rating

I had a $2000 or less dress budget and found a gorgeous silk-blend gown with a long train for $1600. The $500 for tailoring is kind of a rip-off, but it's worth it for those who are short on time and don't want to find another trustworthy seamstress. My fittings went off without a hitch and the dress was perfect on the day I picked it up, all the way through the wedding.

Elizabeth Sent on 08/03/2011

4.6 out of 5 rating

Quality of service
3 out of 5 rating
Average response time
5 out of 5 rating
Professionalism
5 out of 5 rating
Value
5 out of 5 rating
Flexibility
5 out of 5 rating

The whole experience was really positive and they treated me incredibly well. The seamstress was fast, efficient and friendly. At points it was so fast, it seemed rushed but the overall dress was stunning and fit like a glove. The only downfall was they forgot to sew in my wristlet which was a bit of a surprise the day of!

Linda Sent on 06/28/2010

4.6 out of 5 rating

Quality of service
5 out of 5 rating
Average response time
4 out of 5 rating
Professionalism
5 out of 5 rating
Value
5 out of 5 rating
Flexibility
4 out of 5 rating

I went into Pronovias knowing which dresses I wanted to try on after seeing them in a small boutique. I tried on a few other styles, but went with one of my initial choices (Halifax). Katerina was my consultant and was great. I went back another time to pick my veil and had switched my appt to a day during which they had a veil and accessory sale in case they had something on sale I wanted. It caused some confusion, as they don't normally let you do both on the same day, but Elise (the store manager, who was Director of Sales at Kleinfeld) came over and straightened everything out. She was wonderful and accomodating. My 2 fittings went well. The only con is a $500 flat fee for alterations, but alterations can get pricey anywhere.

Regina Sent on 08/23/2017

4.5 out of 5 rating

Quality of service
5 out of 5 rating
Average response time
3 out of 5 rating
Professionalism
4.5 out of 5 rating
Value
5 out of 5 rating
Flexibility
5 out of 5 rating

I loved my Ankara dress for my wedding. I felt so beautiful and it was beyond comfortable. What I did not like however was what was done to me when it was time for me to pick up my dress. The week before my destination wedding, I went for my second fitting due to my initial bridal consultant Rhina inputting the wrong information, despite me telling her I was having a destination wedding. I live in Washington DC and the trips I had to make to NY within the time frame were horrible due to that!! Anyways, when I met the second seamstress Elaine (who is amazing btw) there were things that had to be done that needed more than a weeks time but she promised me she would get them done and that she did! I made an appointment with my mother present for 11 am the following Friday and I was at ease.

Next Friday comes and I get to Nyc from Washington ahead of schedule which is fine because I wanted to take my time. We get to Pronovias and I was then told that my appointment was for 2PM. That is a whole day. I specifically made my appointment for 11am to be back in Washington DC for work later that evening. No apology, they lied and said that was the time I selected. My mother heard 11 am, the seamstress heard 11 am but my appointment was switched apparently without my notification. Good thing my mom works 3 blocks away so I waited there and went back and my 2 pm my dress was ready to go.

I only get one wedding so I can't say what I would/wont do because my dress was perfect and everything was up to quality but I don't think I'd recommend someone purchase from the flagship. Perhaps through another bridal shop would be much better.

Caron Sent on 06/10/2011

4.5 out of 5 rating

Quality of service
4 out of 5 rating
Average response time
3.5 out of 5 rating
Professionalism
5 out of 5 rating
Value
5 out of 5 rating
Flexibility
5 out of 5 rating

Fabulous place to go shopping for a gown, and the prices are great. After the dress was purchased, the salon did not respond to a number of messages I left. But in the end, everything about the dress was just as I wanted!

Kirsten Sent on 02/08/2014

4.4 out of 5 rating

Quality of service
4.5 out of 5 rating
Average response time
4 out of 5 rating
Professionalism
5 out of 5 rating
Value
4 out of 5 rating
Flexibility
4.5 out of 5 rating

I absolutely loved me dress. It was well made and very unique. It's a little tricky making appointments.

Malgosia Sent on 01/10/2012

4.4 out of 5 rating

Quality of service
5 out of 5 rating
Average response time
5 out of 5 rating
Professionalism
5 out of 5 rating
Value
5 out of 5 rating
Flexibility
2 out of 5 rating

My dres was amazing- most beautiful I ve ever seen. I went to NY to find it specially from Poland and I did not regret.

Annalise Sent on 01/06/2012

4.4 out of 5 rating

Quality of service
3.5 out of 5 rating
Average response time
5 out of 5 rating
Professionalism
3.5 out of 5 rating
Value
5 out of 5 rating
Flexibility
5 out of 5 rating

I purchased my wedding dress from Pronovias in NYC. The dress was beautiful and definitely a deal when considering the intricate construction of the dress and the price. Many other dresses I looked at were either +5K or cheaply made. Pronovias dresses are at a reasonable price point and are worth every penny.

Danielle Sent on 07/12/2011

4.4 out of 5 rating

Quality of service
4.5 out of 5 rating
Average response time
4.5 out of 5 rating
Professionalism
4 out of 5 rating
Value
5 out of 5 rating
Flexibility
4 out of 5 rating

I found my dream dress at Pronovias during a sample sale. Even during the chaos of multiple brides in one dressing area, the sales girls kept their calm and were extremely helpful. When I realized that I wanted the Manuel Mota Chalet, but had been trying on one that was too large, one of the sales girls rushed over with the same dress in my size! I was thrilled. My only regret is that I brought my gown to an independent seamstress for alteration....and she wasn't quite sure how to bustle this unique design and fabric....so my bustle kept tumbling down throughout my night....However, I have gotten so many raves about how gorgeous the dress was and how I looked like I stepped off the pages of a vintage era of Vogue Magazine. Loved my Pronovias gown!

Elia Sent on 07/20/2010

4.4 out of 5 rating

Quality of service
3 out of 5 rating
Average response time
4 out of 5 rating
Professionalism
5 out of 5 rating
Value
5 out of 5 rating
Flexibility
5 out of 5 rating

My dress from Pronovias was absolutely stunning. My first fitting was awful, but things quickly got better once Elise took over. She was amazing to work with and always gave me her fullest attention.

User952522 Sent on 09/29/2012

4.2 out of 5 rating

Quality of service
4.5 out of 5 rating
Average response time
3 out of 5 rating
Professionalism
5 out of 5 rating
Value
5 out of 5 rating
Flexibility
3.5 out of 5 rating

My dress from Pronovias NY was gorgeous! Choosing my dress was so simple and it was all thanks to my consultant Katerina. She knew how to weed out choices based on my shape and what I was telling her I liked. Ironically, I ended up choosing something that I did not expect- a lace and tulle ballgown called Alcanar. Alcanar became the theme to my whole wedding. It was soft, romantic, whimsical and just absolutely beautiful! I could not have asked for a better dress. The reason why I did not give Pronovias a 5 out of 5 is because 1. changing an appt or getting in touch with your consultant after leaving the store is a very hard task and 2. my dress (after 4 fittings) ended up being too long on the day of the wedding. It was very strange, I wore my shoes to two of the four fittings, but still on the day of it was too long. We do not know if it was due to the steaming of the dress or what, but it all worked out in the end. They are an amazing store with gorgeous dresses. Even if you do not end up buying here, I would say go for the NY experience.

Allison Sent on 08/12/2010

4.1 out of 5 rating

Quality of service
4 out of 5 rating
Average response time
3.5 out of 5 rating
Professionalism
4.5 out of 5 rating
Value
4.5 out of 5 rating
Flexibility
4 out of 5 rating

I bought my dress the first day I went shopping. My mother and I went to a sample sale at Pronovias. When we arrived, it was a very busy atmosphere, and dresses and women were all over the place. We decided to leave, but then I saw my dress in the corner of my eye (it has a lot of sparkles) and decided to try it on. I got a very expensive dress for HALF the price! The reason it was on sale was because they sewed a tiny pattern wrong on the bottom of the dress. Nobody sees these tiny imperfections. The store was great, the seamstress they recommended was amazing, and I was so happy with my Pronovias (Manuel Mota) dress : )

Melissa Sent on 10/01/2008

4.1 out of 5 rating

Quality of service
4.5 out of 5 rating
Average response time
4 out of 5 rating
Professionalism
4.5 out of 5 rating
Value
4.5 out of 5 rating
Flexibility
3 out of 5 rating

My Pronovias dress was beautifully made. I loved the detail of the gown and also how simple it was at the same time. The only complaint I have is that the measurements did not match the actual size very well. My measurements sized me for an 8 (which is what I normally wear in jeans...that or a 6) and I could barely breath in my dress. Other than that...the dress was gorgeous

Abbi Sent on 02/16/2011

4 out of 5 rating

Quality of service
4 out of 5 rating
Average response time
4 out of 5 rating
Professionalism
4 out of 5 rating
Value
4 out of 5 rating
Flexibility
4 out of 5 rating

I find it hit or miss in terms of the warmess of the staff, but when you get someone good, they hit it out of the park. Really impressed by the variety in terms of style and price point within one vendor.

Kristine Sent on 12/02/2010

4 out of 5 rating

Quality of service
4 out of 5 rating
Average response time
4 out of 5 rating
Professionalism
4 out of 5 rating
Value
4 out of 5 rating
Flexibility
4 out of 5 rating

I wasn't even going to check out Pronovias b/c I thought the dresses looked too high-end and gorgeous to be in my price range. And once we arrived in the store, I thought my fears would be confirmed. It's definitely one of the fanciest bridal shops I visited - very sleek and boutique-like. I was pleasantly surprised to find that most of the dresses I tried on were at or below $2k. The gowns were, indeed, gorgeous - lots of pick-ups, unique detailing in the ruching and layering, and soft, romantic material (chiffon, organza). I liked how they didn't have to use a lot of beading to convey great detail in the designs.

Unfortunately, it wasn't the price that deterred me from buying a Pronovias gown - I simply don't have the body type or height to pull it off! Most of the gowns seem to be made for super tall, super skinny women, so if you fall into that category, definitely check out Pronovias! After maybe 10 dresses, there was only one that looked good on me, and it wasn't the style I was looking for at all. Thank goodness this wasn't the first bridal shop I visited, and that I had my loving, supportive entourage with me, otherwise I could have developed a bad complex from the lack of flattering gowns!

My consultant was really sweet and helpful though, and bless her heart, she did her best to find something for me. On the plus side, they allow you to take photos in the dresses... so reliving how great (or in my case, awful), you look in their gowns is as easy as loading up your camera! The other great thing is that they put you in a really large dressing room, so your entourage can be there with you the entire time and you don't have to keep going out and coming in with each new dress. Our dressing room was also tucked away in the corner on an upper floor, so it really felt like we were the only ones there. This was definitely the most privacy we had at any of the salons we visited. Just don't be shy about undressing in front of your bridal entourage!

It's too bad I couldn't find a dress I liked, b/c the prices are really reasonable considering the quality of their gowns. And every Friday, they have a trunk show, so you can get 10% off. (Yes, every Friday!) So while my experience at Pronovias was pleasant and fun (thanks to my consultant and entourage), my dress was nowhere to be found.

Cydnee Sent on 12/02/2010

4 out of 5 rating

Quality of service
5 out of 5 rating
Average response time
3 out of 5 rating
Professionalism
3 out of 5 rating
Value
4.5 out of 5 rating
Flexibility
4.5 out of 5 rating

I had pretty much decided on a budget-busting dress at another salon but decided to keep my appointment at Pronovias just because I'd only tried a few dresses. My best friend and I went in with no ideas about their designs but both of us were speechless when I tried on my chosen dress, the Mosaico. My mom came back the next week and we purchased the dress, along with a cathedral length veil trimmed in flower petals that anyone would have sworn was made to match the dress.

It was six months before I returned to Pronovias for my first fitting. The dress was perfect but the veil wasn't there. They assured me I didn't need it for this fitting and it would be at my final, so I left and scheduled the final fitting for six weeks later, about a month before my wedding.

My two bridesmaids came with me to the final fitting. We were all thrilled with the dress, then asked for the veil. The seamstress quietly slipped out of the room, and I began to feel nervous. 10 minutes later, a manager arrived. She told me the material for my veil was no longer being made, and they had searched every Pronovias store in the world for it, to no avail. She had a fingertip length version but it was not what I was looking for. My friends were furious that Pronovias had known about this for several months and had waited until the final fitting to tell me, but I just wanted a solution.

In the end, we went with the trimmed fingertip veil layered over the cathedral, with a gathering of petals at that end. It was beautiful and perfect, but additional worry and stress, and additional trips to the salon to make sure it was progressing. Pronovias generously provided the veil gratis but I couldnt help but be disappointed that they had waited so long to tell me. However, on wedding day, I was completely satisfied.

The salon experience is wonderful - personal, calm, quiet. I have described that "other big salon" as the Macy's of wedding dresses - they may have it all, but you will feel rushed, pressured, and overwhelmed, unlike in the serene environment that is Pronovias.

Jenna Sent on 10/06/2009

4 out of 5 rating

Quality of service
4 out of 5 rating
Average response time
4 out of 5 rating
Professionalism
4 out of 5 rating
Value
4 out of 5 rating
Flexibility
4 out of 5 rating

AMAZING DRESS! I highly recommend their quality craftsmanship.

Emily Sent on 10/26/2009

3.9 out of 5 rating

Quality of service
4 out of 5 rating
Average response time
4 out of 5 rating
Professionalism
4 out of 5 rating
Value
3.5 out of 5 rating
Flexibility
4 out of 5 rating

I bought my dress at the flagship store. I received a discount for buying the same day I tried it on (first visit), however, I found the same dress at a store in my local town for $600 LESS than what I paid. Alterations were included at the flagship, although I only had an inch taken in and a hem made in the front, but I still felt a little sad that I overpaid. It's a beautiful place, and I loved my dress. I didn't have any trouble with the alterations as others have, and I did meet a few unhappy brides waiting at the store, so it's a little buyer beware.

Eva Sent on 09/30/2008

3.9 out of 5 rating

Quality of service
3.5 out of 5 rating
Average response time
3.5 out of 5 rating
Professionalism
3.5 out of 5 rating
Value
5 out of 5 rating
Flexibility
4 out of 5 rating

They offer a wide range of products and prices. Amazing dresses. However, the quality of the person doing the alterations is not really high.

Lianna Sent on 09/17/2018

3.8 out of 5 rating

Quality of service
3 out of 5 rating
Average response time
4.5 out of 5 rating
Professionalism
3.5 out of 5 rating
Value
4 out of 5 rating
Flexibility
4 out of 5 rating

All the dresses are stunning and chic! But for a first (and last) experience trying on wedding dresses, it was certainly disappointing. I think we just had a terrible saleswoman.

Alterations/subsequent fittings deserved 5 star rating for service and quality! Navinia was the best!

My mother, aunt, and best friend were there for over two hours and were never offered water; when we asked for it, the saleswoman pointed to a pitcher in the corner with only two glasses (so we all shared).

In the over two hours there, she only had me try on 4 dresses until I had to ask to if I could try on more dresses. And she came out with one more. I didn't want to shop anywhere else but I felt pressured to basically make a decision based on the few I tried on.

The saleswoman never told me the prices of the dresses she was having me try on, albeit in theory within the budget we provided. So of course, the one I fell in love with an ultimately bought was at the upper end of my budget and from the Atelier collection.

Rebecca Sent on 09/18/2012

3.8 out of 5 rating

Quality of service
4 out of 5 rating
Average response time
3.5 out of 5 rating
Professionalism
3.5 out of 5 rating
Value
4 out of 5 rating
Flexibility
4 out of 5 rating

I wish there was a category just for "dress" as I would have given that five stars. I absolutely loved my dress, and got many genuine compliments to it being one of the most beautiful dresses people have seen. With that said, the service, especially for a place in Manhattan, was not that phenomenal. First, it's very difficult to get anyone on the phone without leaving a message. This is weird to me, as every time I went in the store there were at least two people at the desk sitting doing nothing (ok, they were probably doing something, but nothing that would have prevented them from answering the phone). Overall, no one was overly friendly, from the receptionists, to the stylists, to the seamstresses, but no one was rude either. A lot of brides have complained that alterations were so expensive, but considering I had to have my dress altered three different times it was a bargain for me. My appointments never started on time and getting one on a Saturday can be tricky, but luckily I live close to the store so this wasn't an inconvenience for me. Most of the issues here were minor, but the beautiful dress more than made up for any inconveniences I encountered during my shopping process.

Laura Sent on 06/22/2010

3.5 out of 5 rating

Quality of service
4 out of 5 rating
Average response time
3 out of 5 rating
Professionalism
4 out of 5 rating
Value
3.5 out of 5 rating
Flexibility
3 out of 5 rating

My wedding dress was beautiful, I have to admit I found it at another boutique but kept thinking about it and had an appointment at pronovias and asked them about it and at first they said they didn't think they had it! I was crushed that's how I knew it was the dress I loved. Eventually they found it down in the racks. Also they gave me about 10% off I think, I can't really remember. They automatically include $500 for alterations, but it was sooo worth it, I had lace on my dress and they did an awesome job!

Katie Sent on 07/26/2018

3.4 out of 5 rating

Quality of service
3.5 out of 5 rating
Average response time
3.5 out of 5 rating
Professionalism
3.5 out of 5 rating
Value
3 out of 5 rating
Flexibility
3.5 out of 5 rating

I came to Pronovias to try on dresses for my wedding... I had originally tried on a Pronovias dress at another boutique and fell in love with it. Before my visit, I went onto the Pronovias website and took note of a few dresses I was extremely interested to try on. When I got to to the boutique, I felt an odd vibe. It was clearly a higer-end boutique, but I didn't feel any real warmth or felt welcomed at all by the staff at the front desk (my bridal consultant was very nice, however!!!). When I showed my consultant the list of dresses I was interested, I was very surprised to see that they had maybe 1 out of the 7 dresses I had written down, which was very disappointing. I did try on the dress that I had originally fallen in love with, but I did not fall in love with the fact that the Pronovias store was charging MORE for the dress (without the added beading) than the original boutique in CT was charging WITH the beading. It was a very odd experience for me. Although I do love Pronovias dresses, I wouldn't recommend going out of your way to go to the Pronovias boutique.

Gillian Sent on 10/01/2017

3.3 out of 5 rating

Quality of service
2.5 out of 5 rating
Average response time
2 out of 5 rating
Professionalism
3 out of 5 rating
Value
5 out of 5 rating
Flexibility
4 out of 5 rating

I have a hard time knowing how to write this review. The dress itself was spectacular. Triana who helped fit me and Elaina my seamstress could not have been better or more accommodating, especially given the snafus that surrounded things. That being said, my interactions with the store manager put such a bad taste in my mouth and left me frustrated that I can't completely recommend Pronovias. Pronovias botched the dress they sent me and I had to have a new one. I repeated frequently I came from out of town and had to fly in for my fittings. I was told I would hear from the manager. I did not and had to contact her. I was told that I would get a discount and on three separate occasions that did not occur. I was told that I would hear when my dress was in. I had to contact them. I was told they would combine fittings and make sure I had a veil fitting so I did not have to come back a fourth time. I emailed again to make sure this was done and was assured it was. I arrived for the final fitting and this was not scheduled. The seamstress Elaina made it work and helped me immensely, but overall the communication and management left a lot to be desired.

User1255315 Sent on 02/21/2013

3.2 out of 5 rating

Quality of service
3 out of 5 rating
Average response time
3 out of 5 rating
Professionalism
3 out of 5 rating
Value
4 out of 5 rating
Flexibility
3 out of 5 rating

Although I LOVED my dress and wouldn't trade it for the world, Pronovias was not the easiest place to deal with. They were hard to get in touch with via phone or email. I tried to get a swatch of my gown to match my flower girl dress with and it took many phone calls. Also, I wanted to work with the same alterations person, but they kept switching me around even though I had asked many times to have the same person. Also, they had forgot to attach my belt and I wasn't able to see it on the dress until the day of the wedding. But...Pronovias has wonderful gowns. Maybe it is worth purchasing from there, and then having alterations done elsewhere so that you don't have to deal with them.

Lauren Sent on 10/03/2010

3.1 out of 5 rating

Quality of service
5 out of 5 rating
Average response time
0.5 out of 5 rating
Professionalism
4 out of 5 rating
Value
5 out of 5 rating
Flexibility
1 out of 5 rating

Responsiveness and Flexibility are skewed ratings because I brought my dress on sample sale and those topics are N/A.

If you are lucky to get to go to their sample sale I highly recommend it. Try to make sure you are one of the first appointments. It'll be easier with less people around to try and find a dress. Out of all the dress shops I went to that carried an array of average designers, this shop tops the cake. The quality of the fabric and lace was impeccable. I was able to get my dress originally 1500 for less than 800 with tax! There are two down sides: 1. you need to find your own seamstress for alterations (which wasn't too hard to find) and 2. you need to buy the dress that day. So make sure you visit other places before hand so you know that when you go there and find a dress that it is the one. (another note, don't go by the photos online and in the magazines, when I saw the dress I bought in a stock picture I hated it but being there and trying it on, it was perfect)

I got so many compliments on my dress at the wedding. Whenever I went into dress shops after that carried: maggie sottero, paloma blanca, etc, I knew that I got my dress cheaper and was made of better quality. Hope this helps! Happy shopping!

Alex Sent on 09/07/2012

3 out of 5 rating

Quality of service
3 out of 5 rating
Average response time
3 out of 5 rating
Professionalism
4 out of 5 rating
Value
2.5 out of 5 rating
Flexibility
2.5 out of 5 rating

The service was quite snotty but the dresses are BEAUTIFUL. When I didn't like the tail, they made the changes at no cost...but I had already paid insanely for them the first time around.

Heather Sent on 05/27/2009

2.6 out of 5 rating

Quality of service
1 out of 5 rating
Average response time
1 out of 5 rating
Professionalism
4 out of 5 rating
Value
4 out of 5 rating
Flexibility
3 out of 5 rating

Pronovias was one of many bridal shops that I visited when trying on dresses. Their initial customer service was great. I tried on dresses twice with Stacey. I ended up purchasing their Halifax gown. Their dresses are gorgeous, romantic, timeless and well-priced. I was very happy... until I started my fittings.

Now I will start by saying that I am a luckily genetically skinny girl, so have not lost any weight as many brides may do. At my first fitting, Carola (the seamstress) did a good job pinning me in and allowing me plenty of time to move around and ensure a good fit. I gave her my handmade dress label and asked her if she could stitch it inside the gown - "not a problem" she said. I also asked her if she could strengthen the lace at the bustline so it wouldn't flop over - "of course" she said. Long story short, I had to go back for another 3 fittings and she did none of the 2 requests I had, even though I reminded her at my every fitting! Each time, I was just rushed in and out within 10 minutes. She obviously did not listen to a word I had to say. At my 3rd fitting, she said "perfect" although my (tiny) chest didn't fill the bust and I had to ask her to take it in even more so I won't flash everyone. The dress was -finally- fit just okay, and only a day before I left for my wedding. The kicker is that at the end of it all, I paid my final deposit and left the store without anyone saying "Congratulations" or anything of the sort. (I was so upset I didn't get to ask for my handmade dress label (that they probably lost), so that's unfortunate too...) On the plus side, alterations are included - so at least I didn't have to pay extra for the many many fittings that I needed because their seamstress couldn't do her job right! Hopefully they have other more competent seamstresses.... AND the day of, my maid of honor noticed a stitched bustled ribbon that made a poofing in the lacing of the train. Something I hadn't noticed on my own during the fittings, as I have a very long train.

Overall though I do love my dress....

Kate Sent on 07/09/2018

2.4 out of 5 rating

Quality of service
2.5 out of 5 rating
Average response time
2.5 out of 5 rating
Professionalism
2.5 out of 5 rating
Value
1.5 out of 5 rating
Flexibility
3 out of 5 rating

I just got married in Pronovias this weekend. Although the style of the dress was exactly what I wanted I was very dissatisapointed with the quality. I ordered the Racimo in crepe and it was paper thin, not lined particularly well. It took twice as long to get my order as I was quoted. It’s a very simple design with one the the focal points being the buttons on the back. The fabric button covers did not even stay on the dress for first look photos. They began falling off immediately exposing the cheap looking plastic buttons. These were purely decorative (it zipped) and I can tell you I was incredibly careful. By the time I walked down the aisle most of them were gone. It seemed they were barely attached to the gown. If you already bought a Pronovias gown get some super glue... you’ll need it. At that price point it should be a sturdier design.

Carolyn Sent on 01/10/2018

2.3 out of 5 rating

Quality of service
2.5 out of 5 rating
Average response time
3.5 out of 5 rating
Professionalism
1.5 out of 5 rating
Value
3 out of 5 rating
Flexibility
1 out of 5 rating

NYC FLAGSHIP: am in love with my dress from Pronovias - absolutely gorgeous. My consultant listened to me and helped me get exactly the dress I was hoping for, so that process was great. Then, my first fitting came, and I absolutely loved the first seamstress. She was so nice and listened to me. Unfortunately, she got very ill and couldn't come to work anymore, so I got Marva at my second fitting, the head of alterations. She was awesome and really wonderful and listened - she said she was going to be my seamstress for the rest of my visits. On my third visit, I got Maria. Maria is so unfriendly and seems like she has no idea what she is doing. I asked for Marva and she was immediately offended. There were things that were wrong with my dress that I had asked be fixed at my second fitting, and Maria acted like I was completely unreasonable (it wasn't). Then, when we asked for help on how to do the bustle, she got SUPER impatient with my sister and was super rude. Hello, we've never done a bustle before and we wanted it to be perfect! You're in client services you have to learn how to be patient! I told her about my concerns that I would lose more weight before the wedding (I did, by the way) and wanted it to be taken in a little more because I didn't want it to fall. She acted like this was IMPOSSIBLE and the worst thing in the world and that it could never be done. Again, hello, that's what you are there for. She complained about how much work it would be to take in the dress. SO unprofessional. I was PISSED. I complained and said I wanted someone else and they assured me I would have someone else. Of course, the last fitting came and I still had Maria who brought SOMEONE ELSE'S DRESS DOWN (no attention to detail whatsoever). She once again berated me and told me that she couldn't take the dress in any more. I took the dress home, but guess what, it was falling off me all night. They need to learn to listen to their clients. Go elsewhere.

User869797 Sent on 07/19/2012

2.3 out of 5 rating

Quality of service
1.5 out of 5 rating
Average response time
1.5 out of 5 rating
Professionalism
1.5 out of 5 rating
Value
5 out of 5 rating
Flexibility
2 out of 5 rating

I saw a coktail dress on Pronovias website and wanted to purchase it for my maid of honor. I kept on calling, there were no answer. Finally, when I got to speak to a sales assistant, she was lazy to provide me if the size of the dresses that I have selected is available for my maid of honor. Whe my maid of honor went to the shop for her appointment, they told her that the aponitment was scheduled for tomorrow. I've told my maid of honor to stay there and insist viwe the fact that she was not a New Yorker. They eventually took her to try the dress that she has selected. She told me that the assistants were all lazy and were fussing when they had to help a client. We live in a city that offers top service and my sister couldn't understand that these employees were worst than in a 3rd world country. The service is very bad with unexperienced young assistant but the coktails gowns are beautiful. In this economy now, customers prefers excellent service!

Christa Sent on 11/12/2008

2.3 out of 5 rating

Quality of service
2 out of 5 rating
Average response time
2.5 out of 5 rating
Professionalism
3 out of 5 rating
Value
2 out of 5 rating
Flexibility
2 out of 5 rating

Pronovias was not worth the money! I obviously had to travel into the city a couple of times to try on my gown and didnt recieve the same treatment everytime. After I had put my first deposit on my dress the champagne stopped flowing. When your first initial visit they feed you champagne and cheese and crackers but after you decide and make a payment all that stops. I live near Mystic CT so I really had to travel to see this dress. I am from PA and moved here for my husbands career. The woman that helped me with my initial fitting/trial was very hard to get a hold of after my first deposit. My husbands family lives in NY so when I was in town I wanted to try my gown on as much as possible. They made me feel as though I was interfering with new business and/or being a pain in the a**.

Finally when I had my last fitting I was very disappointed in how they handed it off to me. I was not able to try it on again after they did the final fittig and them pressed it. The seemstress said that if I tried it on again she would have to re press it.

I loved my dress and I think everyone else did but was not happy how I was treated..

Go to Kleinfeld if you can instead of Pronovias

Christa

Meagan Sent on 06/28/2010

2.2 out of 5 rating

Quality of service
2 out of 5 rating
Average response time
2 out of 5 rating
Professionalism
2.5 out of 5 rating
Value
2 out of 5 rating
Flexibility
2.5 out of 5 rating

I feel like I had a similar experience to some of the other brides on here. I'd seen Pronovias dresses at some smaller stores and knew that was the kind of style I was looking for and figured I'd have the best luck at the flagship store. My consultant, Caitlin, was really nice and helpful. She gave her opinions, but didn't pressure us too much to buy that day. It was the dress I loved though so we bought it and figured it was best to have it altered at that store since they work with the designer all the time.

Once I bought the dress though, the customer service really was terrible. Phone calls were not returned in a timely fashion (if at all) and everything seemed to be an unnecessarily big production. You really get the sense that they think they’re doing you a favor anytime they do anything for you. There was a flat $500 alteration fee and my dress ended up not needing that much work, so I definitely don’t think I got my money’s worth. If I could do it again, I would have tried the dress on there and ordered it from a local place. It wasn’t convenient to go into NYC and the experience made it that much worse.

Meg Sent on 08/08/2018

2.1 out of 5 rating

Quality of service
1.5 out of 5 rating
Average response time
2.5 out of 5 rating
Professionalism
1.5 out of 5 rating
Value
3.5 out of 5 rating
Flexibility
1.5 out of 5 rating

Pronovias was the only vendor I had issues with during my wedding planning process. Due to TWO mishaps by Pronovias, I had to switch my gown less than two months away from my wedding date!! To put it lightly, the errors were incredibly stressful to deal with and I was left scrambling trying to find another style that I liked. The staff was, however, accommodating after I had expressed my extreme displeasure. On the plus side, Pronovias has a wide variety of styles, fabrics, embellishments, etc. and you can customize your gown (for a fee) if you wanted to. The dresses are reasonably priced for wedding gowns. I would say they’re a step above David’s Bridal in terms of budget but are much better quality. Given my issues with the New York flagship store, I would highly recommend their dresses but would strongly encourage you to buy them at another retailer!

Christina Sent on 11/08/2011

2 out of 5 rating

Quality of service
1 out of 5 rating
Average response time
1 out of 5 rating
Professionalism
1 out of 5 rating
Value
4 out of 5 rating
Flexibility
3 out of 5 rating

Pronovias dresses are great, beautiful designs, reasonable pricing, etc. PLEASE buy your Pronovias dress elsewhere. This NYC flagship store is poorly run and the management staff is deceitful and disrespectful. They ruined the days leading up to my wedding. I had a good experience shopping, but the alternations were very challenging.

I didn't mind that they made mistakes and I had to come back several times. I didn't mind that I had a different seamstress every time, even though they told me that I wouldn't. What pushed me over the edge was when I picked my dress up 3 days before my wedding and brought it home to find it stained, with loose threads hanging from it, looking more wrinkled than my 1st fitting. I already had my final fitting so I paid in full when I picked it up. I was so upset! When I called the store, they were curt and told me that I had no choice but to bring it back in. Despite the inconvenience, I did - I had no choice.

When I got there, they were not apologetic and downplayed everything. They were rude to me and my mother, but I just wanted to get out of there. Once they fixed the dress, they told me that I hadn't paid for all of it, and unless I could prove it, I had to pay again or they wouldn't let me leave the store with my dress. Keep in mind, I paid in full yesterday and was only back in the store because of their mistakes. I didn't bring any paperwork, and the woman that sold me my dress was out on leave. Long story short, I left in tears and paid twice. They were nasty to me, and my mother and . I have since met several girls with similar, unhappy, experiences. I've convinced several friends + family members to cancel their appointments at the store- or at the very least buy their dresses elsewhere.

STAY AWAY!! You can often find the dress for the same price or less at boutiques and other stores throughout the greater NYC area. Even if the smaller stores charge more, their alternations are less and far more professional. I have been lucky to have excellent wedding vendors and great experiences - except for this one!!
It's a shame that this is how the Pronovias designer is represented. The store should be ashamed of themselves. Don't risk your wedding happiness on working with these people.

Marya Sent on 08/01/2017

1.8 out of 5 rating

Quality of service
2 out of 5 rating
Average response time
2 out of 5 rating
Professionalism
2 out of 5 rating
Value
2 out of 5 rating
Flexibility
1 out of 5 rating

The dresses are beautiful but buyer beware! I ordered a dress from the 2018 Atelier line in April 2017 - my wedding is end of September 2017. They warted me that I might be short of time but that it should be OK. They took my measurements and wrote down specific requests about how high I wanted the "V" hem between the legs to go, etc. As this is the Atelier line, i.e. their more expensive "couture" line - I was expecting high end results. One month later my dress arrives with a tag that says "size 4." They charged me $4000 and gave me something off the rack - that now needs over $600 worth of tailoring - and not just basic hemming. The whole top of the dress, for example, needs to be completely redone because the boning in the corset sticks through and looks terrible. Not to mention that it is over a foot too long and all my specific requests had been ignored. Why take them down then? When I contacted them about it they were dismissive at best and refused to do anything. Once they got the sale they had very little time for me. What's more - the tailer I ended up taking it to - an amazing woman who specializes in bridal and who is the wife of a work colleague (don't trust their in house tailer they have horrible reviews) - tells me that the material is actually machine washable (i.e. not good quality) and that the "atelier" concept that they sell to people is "a little white lie." I still like the dress but was hugely disappointed - I was expecting something made to measure, and it definitely wasn't. If I could do it again I wound't go there to be honest. Very sad.

Amy P. Sent on 11/09/2021

1 out of 5 rating

Quality of service
1 out of 5 rating
Average response time
1 out of 5 rating
Professionalism
1 out of 5 rating
Value
1 out of 5 rating
Flexibility
1 out of 5 rating

Terrible customer service

I got my dress from Pronovias in August 2020. I went for my first fitting June 2021. I was told I would need three fittings in total. As I love 5 hours away I scheduled my fittings at specific times I would be in nyc. When I arrive to my second fitting 3 weeks prior to my wedding I wait 1 hour and then am told that my seamstress no longer works there and I will be assigned a new seamstress. I try on the dress and no alterations have been done to my dress. The new seamstress states that she is not sure she can get the work done in time. I am told by a manager that I will have to come back in 2 weeks for an extra fitting and when I tell her that I live 5 hours away she says “ guess you will need an afternoon appointment then” at that time I am offered a 300 dollar refund. Lily the seamstress was the only redeeming part of pronovias she was able to get my dress perfect for the day. On the day I pick up the dress I am told that I don’t have to pay the remaining 130 dollar balance and someone else will call me to ensure I get the rest of my refund. 1 month later I don’t get this call and I call them to follow up. I then get an email saying since I picked up the dress I agreed to the 130 dollar refund not 300 dollars and they will not be refunding me any more.

Laura Sent on 12/12/2018

1 out of 5 rating

Quality of service
1 out of 5 rating
Average response time
1 out of 5 rating
Professionalism
1 out of 5 rating
Value
1 out of 5 rating
Flexibility
1 out of 5 rating

Seamstress streaked blood on my gown

SEAMSTRESS STREAKED BLOOD ON MY GOWN - READ ON:

Please, Please, Please order a Pronovias dress but avoid the flagship location in midtown Manhattan. I was not one of the small, pushy, bridal boutique kind of brides. So, I found the huge, glamourous flagship store very attractive because they do tons of business and don’t push you into anything. I liked the big setting. But what happens with a big setting is that you get lost and this is what happened to me:

Last fitting - I scheduled a month in advance and brought my whole family with me to “learn to tie the bustle and take the dress home.” All appointments scheduled way in advance. NO WORK HAD BEEN DONE ON THE DRESS. Nothing. I was forced to come back 1 week later right before my wedding. Extremely stressful.

Coming back right before my wedding - NO WORK HAD BEEN DONE, AGAIN. Sat in waiting room for 45 minutes while manager falsely chatted me up. Seamstress arrived sweating and thanking me for giving her “more time.”

After taking dress home - Opened the bag. Seamstress had pricked her finger and streaked BLOOD DOWN THE FRONT OF MY GOWN. 4 days before my wedding, forced to find out of town dry cleaners and pay 300 bill. Then noticed, garnet was SNAGGED on the lower part of the dress. Didn’t bother fixing it because blood was main concern. Total mess. Contacted store. All they did was apologize and pay for the dry cleaning.

Contacted corporate after wedding - Asked for a full refund on dress because they RUINED the week before my wedding with stress and dry cleaning bills and drama. They absolutely refused to refund me (It was only 1700) and said they did enough paying the dry cleaning bill.

So, get your Pronovias dress at one of the many NYC shops, not the flagship. TOTAL NIGHTMARE. I should be suing them, to be honest.

Lidia Sent on 07/27/2017

1 out of 5 rating

Quality of service
1 out of 5 rating
Average response time
1 out of 5 rating
Professionalism
1 out of 5 rating
Value
1 out of 5 rating
Flexibility
1 out of 5 rating

Not worth going, there are better stores than Pronovia. A white chunky tall lady with short hair that seats in the front desk is very nosy and was staring at me when I was about to write my budget for the Dress on paper..I didn't appreciate that.

Joan Sent on 06/27/2010

0.9 out of 5 rating

Quality of service
0 out of 5 rating
Average response time
0 out of 5 rating
Professionalism
1 out of 5 rating
Value
3 out of 5 rating
Flexibility
0.5 out of 5 rating

Pronovias has gorgeous lace dresses but the customer service is horrendous! They damaged my daughter's wedding gown by slashing the lining and cutting off a bit of the lining of the hem! However, they sent the gown home in a gament bag as if it were in perfect condition. (Hoping no one would notice!) They charged a flat fee of $500 for alterations and it was during these alterations that the gown was damaged. We have tried to contact them NUMEROUS times with NO response!!! We did get to talk to a manager once who promised to return the call but never did! I had to hand sew the lining back together myself and my daughter wore the damaged dress on her wedding day! We had no other choice. We asked also to have the seamstress show us how to bustle the dress while at a fitting and they never mentioned there was a second layer to bustle. They only showed us the outer layer. Their staff apparently are incompetent in the alterations dept! They did not even try to amke things right !
NEVER EVER buy a dress there. Go and look, write down the style number but, buy your dress elsewhere!

Stefanie Sent on 09/12/2016

0.5 out of 5 rating

Quality of service
0.5 out of 5 rating
Average response time
0.5 out of 5 rating
Professionalism
0.5 out of 5 rating
Value
0.5 out of 5 rating
Flexibility
0.5 out of 5 rating

WORST PLACE EVER - DO NOT COME HERE. Had to go there today to pick up my dress with no alternations done. Last time I went there I had to take off of work and my mom came in from out of town for my FOURTH fitting and they didn't do a single thing from the last time. When I called to complain they said that they were very understaffed and overwhelmed and apparently just didn't get to it. When I asked to speak to the manager I was told that she would call me several times. She never did. Today when I called she was out of the office and they didn't know when she would be back. My wedding is in less than two weeks. I actually went over there and picked up my dress and have to take it someplace new to get alterations because I have no idea if it will be done in time. This place is a joke, the customer service is a joke - they tried to make me feel bad for them because they are understaffed and don't have their stuff together. It's a JOKE> I wish I never got my dress from here. PLEASE take my advice and DO NOT COME HERE.

Heather Sent on 05/22/2012

0.5 out of 5 rating

Quality of service
0.5 out of 5 rating
Average response time
0 out of 5 rating
Professionalism
0 out of 5 rating
Value
2 out of 5 rating
Flexibility
0 out of 5 rating

I had a terrible experience with Pronovias during my wedding. After purchasing my wedding gown at one of their sample sales, it was explained that alterations would need to be done outside the store..which of course was not an issue. Upon checking out it was suggested, encouraged and explained that our best bet would be to use Pronovias Salesperson "X" (leaving out her name for privacy) as she knows the dresses better than anyone and would be able to do as good of a job as their internal alterations team...of course we took their advice based on their reputation. Over the next few months, I had 5 dress fittings as SEVERAL things went wrong ie: she convinced me that the reason the dress was nearly 2 inches off the ground was "because all wedding gowns are supposed to be that short"...the seam no longer ran straight down my side (but in a zigzag) was "because I wanted the dress taken in too much"...and the bottom of the dress completely unfinished. I received my dress in this condition 9 days before my wedding and did not know what to do. I decided to reach out to Pronovias out of desperation...hoping they would help me as they were the only ones in this moment I felt could have helped. Not only was I completely turned away being told that the store manager refused to take my calls or see me whatsoever, but they sent the seamstress (that ruined my dress) to call me and request that I stop stalking the manager. Please keep in mind that this all took place in one day...9 days before my wedding...they were the ones that recommended her to me and pushed me to use her and she is their employee. I hoped would empathize in that this is still their dress and their reputation but clearly Pronovias knows nothing about the word "SERVICE" which is a shame because not only do I too work in the service business but will now continue warn people not to shop in their store. No one is above giving service to their clients and I would recommend the company take a look at who they are employing and more importantly...who is managing their NY location.

Kanan Sent on 06/02/2011

Quality of service
0 out of 5 rating
Average response time
0 out of 5 rating
Professionalism
0 out of 5 rating
Value
0 out of 5 rating
Flexibility
0 out of 5 rating

Even though the sales stafff was poor, I bought my wedding gown from Pronovias because the dresses are beautiful. That was a mistake. The day I went to pick up my dressed they rushed me out of the store instead of letting me see the dress. They said everything was fixed and that it would take too long to repackage it. When I put on my dress, we discovered they had failed to cut the extra material. As beautiful as the dresses are the customer service is terrible. Each fitting and each discussion was met with arrogance and a "I can't be bothered attitude".

Pronovias Reviews

Reviews

Pronovias