Pine Lakes Country Club Reviews
Reviews
-
Quality of service 5 out of 5 rating5.0
-
Average response time 4.9 out of 5 rating4.9
-
Professionalism 4.9 out of 5 rating4.9
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Awards
-
Emily Sent on 01/13/20255 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
15 stars out of 5
My husband and I would give Pine Lakes 15 stars if we could!! We got married at Pine Lakes on October 4, 2024 and EVERYTHING from golf the morning of the wedding to the clean up at the end of the night surpassed our expectations. We knew early on we wanted a venue that spoke to why we love Myrtle Beach so much, and Pine Lakes Country Club does exactly that. The historic beauty of this venue speaks from the parking lot, literally taking your breath away as soon as you drive up. Inside, the ballrooms perfectly combine history and romance; you can actually FEEL the love within the walls. We opted to have our ceremony out back beneath the patio, perfectly nuzzled between the beautiful garden and the 10th hole. The ceremony went off flawlessly, despite the last minute changes we needed to accompany our guests.
Lindsay Condelli and her team went ABOVE and BEYOND at every single turn, never showing any stress and always thinking one step ahead. Lindsay is truly THE BEST at what she does, she deserves 500 stars out of 10. She felt more like an older sister than a vendor, supporting my husband and I throughout the entire process.
Our guests are STILL raving about how delicious our buffet was! It was honestly the best food I have ever had at a wedding (and I’m not just saying that because it was mine!!) Mary Bell and her team curate hundreds of options for cuisine - from sit down options to individual stations, Pine Lakes really has it all. We opted for the Southern BBQ Buffet and added on Mashed Potatoes which were the SMASH HIT of the evening. The ribs and fried chicken were incredible and even our grandmas raved about the mac and cheese! Since we were out of town guests, we weren’t able to taste any of the food beforehand and we were seriously blown away.
We are SO lucky to look back on our big day and only have good things to say about Pine Lakes Country Club. THANK YOU LINDSAY, MARY, AND THE ENTIRE TEAM AT PINE LAKES, we are forever grateful -
Quality of service
-
Melissa Sent on 08/31/20245 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Highly Recommend Pine Lakes
I planned my wedding at Pine Lakes pretty last minute and I am so glad I chose this place. Lindsay was amazing throughout the entire process. She was extremely responsive and so helpful with all of the questions I had. I was planning my small wedding from out of state. Lindsay gave my aunt a tour of the venue on my behalf, which was wonderful. Lindsay offered me great recommendations for a photographer and someone to set up flowers.
The day of the wedding went perfect. When I arrived, I was greeted right away and brought to the bridal suite. It was perfect. The suite had seating, makeup chairs and lots of mirrors. The venue was stunning and the staff was really wonderful through the whole evening. They were all helpful and very nice. The food and drinks there were great. All of my guests were happy too. The staff provided cake cutters and also cut the cake. Dessert was great too.
I had a great experience and highly recommend Pine Lakes Country Club. We had a fantastic experience.
-
Quality of service
-
Anthony Sent on 05/08/20245 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Formal At Pine Lakes
My fraternity and I recently had our formal at Pine Lakes Country Club, and I can say it was an overall great experience. Lindsay Condelli and her team were absolutely incredible and worked very hard to ensure we had the best experience possible. The food and beverage aspect of our night was also very well done. The food was brought out very quickly if a tray ran out and it tasted phenomenal. On behalf of all of us in the fraternity, we had the best experience possible for our formal thanks to Lindsay Condelli and her team at the beautiful Pine Lakes Country Club. -
Quality of service
-
Cheryl Sent on 04/10/20245 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
60th Birthday Bash
The event planning team at pine lakes made our event a huge success with little requirements on our part. The food was delicious. The layout of the room was perfect for socializing, eating and dancing. Team was so professional, courteous and always on top of things. Would highly recommend! -
Quality of service
-
Ryann Sent on 04/05/20245 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Wedding ceremony and reception
We had the BEST experience at our Pine Lakes wedding in March of 2024. Not only is the venue beautiful on the outside, but it is gorgeous on the inside which allowed us to save money in our “decorations” budget. Lindsay is the absolute best. She is so responsive, I don’t think I ever went more then a day without hearing back from her when I had questions. I have some unique dietary restrictions and Lindsay was so understanding and accommodating and assured us that the food would come out as I requested (it did!). Which leads me to the food! We had two meals prepared by pine lakes for the rehearsal, and three for the wedding. They were all different and every single one was delicious. We got many compliments from our guests on how good it was. The wait staff was excellent. They were kind, polite, and just overall friendly. I could go on and on about how amazing Pine Lakes, Lindsay, and the entire staff are. I explored many venues before finding Pine Lakes. This one truly checked every box. -
Quality of service
-
Blair Sent on 02/23/20245 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
A wonderful and smooth experience
10/10 recommend! Pine Lakes was the first venue that we toured and knew it was the one very quickly. It was such a smooth experience with a phenomenal team. Everyone was sooo helpful and easy to work with from the sales manager to the bar staff! Can’t forget to mention how stunning the venue itself is.-
-
-
+8 photos
-
Quality of service
-
Rachel Sent on 01/19/20245 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Birthday Event
The venue is beautiful with plenty of space indoor and outdoor. Planning was easy, with great suggestions for menu items, set up and event flow. Wait/Bar staff were excellent! The party was exactly as a planned it...couldn't have been more perfect! -
Quality of service
-
Henry Sent on 01/08/20245 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
The perfect wedding venue
Pine Lakes was the perfect wedding venue. The venue itself was amazing, the staff was extremely helpful and responsive and it all came together to make it the perfect wedding day. -
Quality of service
-
Mallory Sent on 12/31/20235 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Beautiful wedding reception venue!
This venue was beautiful and elegant; perfect for my wedding reception! The staff were helpful and especially Lindsay helped planning go so smoothly and helped us get everything we hoped for. The bridal suite was large, homey, and perfect for our stylists to work in. We also were able to have an outdoor cocktail hour and yard games due to good weather (early December). I definitely recommend this venue to others, you won’t regret it!! -
Quality of service
-
Paige Sent on 12/31/20235 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Pine Lakes Wedding of my Dreams
The wedding venue of my dreams!! It was aesthetically dreamy, timeless, and beautiful. To make it even more appealing, it offered absolutely everything I needed & wanted! Whether pictures were professional or guests were taking shots on their phone, there is not a bad view anywhere on property at Pine Lakes Country Club! The grounds are well maintained, and the attention to detail is stunning! The food… Oh. My. Goodness! From rehearsal dinner to wedding night, people are STILL talking about how delicious our wedding food tasted! Brides, this is not your traditional wedding food, it’s top notch! I can’t even stop thinking about our rehearsal dinner Southern food selection. As a destination bride, it was so important to me to be able to bring my own wedding planner. Pine Lakes encourages brides to have a planner and/ or day of coordinator, but this did not stop Lindsey from being the best resource on property! Lindsay was KEY in making sure I felt comfortable with with every decision, & felt like family once it came to the wedding day! Because Lindsey and Pine Lakes Country Club strives to offer the best wedding experience, she was able to point me in the direction of the best local vendors! To say that Lindsey and local vendors were a dream team is an understatement! They knew each other, and they took time to know me and my husband. It made this entire wedding experience so incredibly enjoyable & memorable! We look back at our wedding day and continue to LOVE the fact that we were able to marry at such an classic, welcoming, ethereal venue! -
Quality of service
-
Caryn Sent on 11/03/20235 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
A Perfect Timeless and Classic Wedding
Pine Lakes Country Club was a perfect venue for our recent wedding events. The indoor and outdoor spaces are beautiful and classy. The wedding was outside the ballroom and the beautiful courtyard was a perfect backdrop for the wedding party with lots of seasonal flowers and greenery. The historic building was behind the guests and added such a majestic touch. The brick walkway also added the perfect pathway and made it very easy for everyone to walk to there seats/places without any concern.
The reception in the ballrooms of the club just steps away was absolutely perfect. The classic décor of the building in addition to the beautiful set-up allowed for simple decorations to stand out and brought a timeless feel to the event. We also enjoyed the ability for the cocktail hour and dancing to happen in a separate room adjacent to the ballroom where dinner was served.
The food and drinks at the venue were fantastic and Lindsay, the event coordinator and the staff were very helpful and professional.
We heard from so many guests about how this was one of the most beautiful weddings they had every been to. Thank you for making out special day go so well. -
Quality of service
-
Marc Sent on 10/26/20235 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Class Reunion @ Pine Lakes Country Club
Our High School class recently held our 50th Reunion at Pine Lakes Country Club. The venue is special, as it is one of only a few long-time buildings still in Myrtle Beach.
The tables, bar, banquet table, and special item tables were all set up as we had requested with Lindsay Condelli, Banquet Manager. They provided special, colored linen napkins to match our school colors. So, our decorating and set up took very little time.
The food was excellent. The staff took good care of us. They used their sound system with the music-only radio station tuned to our era. The reunion was quite the success.
Working with Lindsay was easy – for the pricing, room set-up and menu. And of course, the ball rooms are just a great setting.
-
Quality of service
-
Larissa Sent on 10/07/20235 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
This venue and the staff are AMAZING!!! Lindsay is the best and made sure everything’s went off “with a hitch”! The food was delicious !
This place and the staff (especially Lindsay) are top notch !!! Everything was perfect and the team works together so well! Food is delicious ! Staff is amazing and the venue is gorgeous! -
Quality of service
-
Megan Sent on 08/09/20235 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Pine Lakes Country Club - Myrtle Beach SC
Thank you so much for the most perfect day. I can’t say enough about Pine Lakes Country Club and how special the day was. The service was absolutely fantastic, the food from the rehearsal dinner to the wedding was amazing, and how accommodating with the weather to make this day so memorable. I can’t thank Lindsay, the Event Sales Manager, enough especially. Thank you for providing the vendor recommendations, answering all our questions during the planning, and even running out to pick up the chocolate covered strawberries that were left behind during the reception. You went above and beyond! THANK YOU for everything! -
Quality of service
-
Neyle Sent on 05/09/20235 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
The best!! Beautiful and very accommodating!
What a beautiful venue. Lindsay was so accommodating. Made sure we had everything we needed and that our sweet bride was happy! Best. Day. Ever. -
Quality of service
-
Emily Sent on 05/03/20235 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Pine Lakes has a venue and staff above the rest!
I had my dream wedding at the Pine Lakes Country Club. It was stunning. It all felt like a dream! Lindsay and her team were kin, officiant, and super helpful - we couldn’t have done it without them. I am so grateful to this venue and their staff - it is such a beautiful place and they make it easy there. Wish I could get married twice- I would do it there both times! Thank you, Pine Lakes, for a night we will never forget. -
Quality of service
-
Sean Sent on 03/27/20235 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Fantastic Venue and Staff
Using Pine Lakes Country Club as our wedding venue was a perfect decision made after tons of research, planning, and searching. The venue itself is elegant and gorgeous. We did not feel we had to go out and buy a ton of decorations and florals for embellishment. It was great as is. We used the ceremony lawn outside, which even without all the budding flowers (wasn’t the right time of year), made for a great atmosphere. Their indoor option, in case of rain, was the best of all the venues we looked at. We had several passed appetizers and a full buffet with customized options. The food came out fantastic in my opinion. Lindsay and the staff there were always on the ball and interacted great with all the guests and us. The decorations that were put out, like the guestbook, some extra sweetheart table decorations, were exactly as we wanted. We truly did not have to worry about anything, it went seamless. -
Quality of service
-
Chris Sent on 01/30/20235 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
It was Perfect!
Held our daughters wedding here on May 28, 2022 and what a great location to do so. I would highly recommend considering Pine Lakes "The Granddaddy" for your next event as they made the special day perfect for us. Thanks to our wedding coordinator Lindsay Condelli of Pine Lakes and all of the staff members for providing expert and professional services. It was a pleasure working with you all. -
Quality of service
-
Carly Sent on 01/30/20235 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Memorial Day Weekend Wedding at Pine Lakes
We could not have picked a more perfect venue for our wedding ceremony and reception last May! The venue is absolutely gorgeous, inside and out, has the most amazing staff, and is conveniently located in the heart of Myrtle Beach making it so easy for our guests to travel to and from our event. We worked with Lindsay, the venue’s event coordinator, who made wedding planning seamless from start to finish. Not only is she the event coordinator/person of contact for the venue, but she offered her own separate same-day wedding coordinator services when we started the planning process which made my life as the bride so much easier. She was always so responsive via email and text to answer questions and give insight about other vendors that we chose to use for our wedding day and went above and beyond to make sure our wedding vision was executed perfectly! Lindsay worked directly with all of the outside vendors for us throughout the planning process to eliminate any stress on myself, my husband and our families. We had a completely stress free wedding weekend thanks to her! This venue is a GREAT choice no matter if you want an indoor or outdoor wedding ceremony and/or reception. The reception food provided by the country club in-house catering was EXCEPTIONAL and offers so many flexible menu and serving options for your guests. Unlike many other wedding venues, Pine Lakes offers a lot of flexibility with what vendors you want to use (i.e. florist, outside rentals, entertainment etc) as long as they’re somewhat credible and stay within guidelines, which was a huge deal breaker for me! Also unlike other vendors, they don’t charge you an extra some odd hundreds of dollars if your wedding runs over the end time by a few minutes - another huge deal breaker for me. My husband and I, our families, and all of our guests loved Pine Lakes so much that my husband and I plan to have an anniversary party there as many years as possible so we can relive this incredible night over and over! Thank you Pine Lakes Country Club and Lindsay for making our day better than we ever could have imagined! -
Quality of service
-
Anna Sent on 11/27/20195 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Venue for the big day
Beautiful venue and amazing staff! -
Quality of service
-
Michele Sent on 07/19/20195 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Amazing and perfect day!
Our wedding was so beautiful and more than I even imagined it would be. Katie was amazing with the entire set up. We couldn’t be happier with how our day turned out. We definitely recommend Pine Lakes -
Quality of service
-
Anna Sent on 11/07/20185 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Perfect venue
Being from Chicago I’ve only been to Pine lakes once for an hour before picking it as my venue. Pine Lakes is absolutely beautiful. The staff was wonderful. Food was great. Katie is amazing, she was my day of coordinator. She knew how I wanted everything done and made sure no one got in the way of that. If I had to do it all over again I would pick Pine Lakes every time!!!! -
Quality of service
-
Meredith Sent on 02/13/20185 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
I loved working with Katie and her team. She made the experience at Pine Lakes top notch and the venue is absolutely stunning. -
Quality of service
-
Chelsea Sent on 12/18/20175 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Pine Lakes was the perfect place to have our wedding! I could not have asked for a better venue. Katie was always so responsive when I had questions or needed to stop by. Even coming up with a menu, she helped me to configure the perfect menu that was delicious as well as affordable. The staff was so great to us and our guests. I would recommend Pine Lakes to everyone!!! -
Quality of service
-
Sarah Sent on 10/24/20175 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Pine Lakes was always the place I knew I would get married! But it was even more perfect than we could have imagined. Katie made everything so easy, she was beyond helpful! The venue was beautiful, it needed minimal decor as it was gorgeous on its own. Our guests are still raving about the food, they keep saying how it was like going to a nice dinner not your typical wedding food. We are beyond thankful to everyone at Pine Lakes the staff was great! I would highly recommend this venue to everyone! -
Quality of service
-
Jackie Sent on 09/22/20155 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Pine Lakes was the perfect venue for our wedding! We fell in love with the place as soon as we saw it. Rebecca was so helpful with her suggestions and planning. Her laid back/fun attitude made the rehearsal and the actual wedding day stress-free. The food was wonderful too - they have a wide menu to choose from! I would definitely recommend this venue. -
Quality of service
-
Karen Sent on 03/09/20155 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Rebecca at Pine Lakes was amazing! she was extremely helpful. She recommended the florist and photographer that we used. Our photographer, Carl Kerridge, was, fabulous and our florist, Stefanie Colley, was also great! Both took so much time to ensure our day was beautiful. The Pine Lakes venue is beautiful. It had just the right amount of charm that we were looking for.Rebecca also took time to help us plan our menu. The food was great! People are still talking about our wedding day a year later! She helped make our day so special . We love her and Pine Lakes. -
Quality of service
-
Jenn Sent on 03/04/20155 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Perfect venue for our wedding! The food was amazing, the place is immaculate and Rebecca was wonderful to work with! -
Quality of service
-
Jenn Sent on 05/22/20144.9 out of 5 rating4.9
-
Quality of service 5 out of 5 rating5.0
-
Average response time 4.5 out of 5 rating4.5
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Pine Lakes was INCREDIBLE! The venue is spectacular and we chose it because we wanted a southern-charm feel for our wedding. It definitely has an elegant and classic vibe to it.
Rebecca (their coordinator) is awesome- she is so laid back and will give you so many options and ideas to choose from when planning your wedding. We loved working with her, and I couldn't have dreamed of a better venue for our big day! -
Quality of service
-
User2270588 Sent on 08/13/20154.8 out of 5 rating4.8
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 4 out of 5 rating4.0
Rebecca, the Pine Lakes staff and the venue provided us with a wonderful experience for our destination wedding in Myrtle Beach. She was really insightful as we tried to find other vendors, host our families and create our own unique wedding. I highly recommend working with Rebecca and the staff at Pine Lakes. -
Quality of service
-
Stephanie Sent on 03/06/20114.8 out of 5 rating4.8
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 4 out of 5 rating4.0
-
Flexibility 5 out of 5 rating5.0
Pine Lakes was the perfect choice for my wedding. The staff was so helpful and kind. They were pretty flexible but scheduling the rehearsal was difficult. There seems to be some miscommunication within Grand Dunes but the staff AT Pine Lakes was amazing!!! -
Quality of service
-
Kieran Sent on 11/13/20234 out of 5 rating4.0
-
Quality of service 4 out of 5 rating4.0
-
Average response time 3 out of 5 rating3.0
-
Professionalism 3 out of 5 rating3.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Beautiful Venue
The venue is absolutely stunning, When touring the big white historic building with the beautiful backyard garden is what sold me along with the bridal suite. Our food was delicious and the bar package was very reasonably priced, and the waitstaff was very friendly and helpful. My only complaint would be with the venue coordinator, There was times where I felt as there was no communication. There was an instance where we were not sent a explanation of charges and she was running our card for over $11,000 without any itemized bill given prior to that charge, Which was incorrect as she never got our final bar count and was charging us for those under 21 for the open bar and it seemed as if we were burdening her when 10 days before our payment was due she was out of the office with no communication when I tried to reach out. A big complaint I had that did not set well with me when I arrived on site at 9am I (the bride) was COMPLETELY ignored as she was giving a tour to a couple inquiring of the venue, I had to interrupt to ask if everything was unlocked and was told yes just to find out that doors were locked and I couldn't get into my bridal suite and again had to interrupt to ask to be let in. I had no problem with a tour being given as I was once in that position but to be completely ignored and having to interrupt to be even slightly noticed that morning was a bit absurd. Outside of the negative the venue is stunning and don't let that keep you from booking he venue, I would recommend hiring a wedding planner to makeup for the lack of enthusiasm given from management at the venue.Pine Lakes Country Club's reply:
We wanted to address a few of the concerns you presented. Our Event Manager always strives to communicate in as timely of a manner as possible. When a final headcount is provided, we do provide an updated itemized invoice that comes through the event software, tripleseat, it is not sent directly from our founders email address. Sometimes these can be missed if tripleseat is not accepted by your email provider (sent to spam). If an updated final headcount is not provided the required 10 days prior to an event, then we do expect if a specific count was provided a week or two prior to that date, than that is your final count. We also always ask a client if the card on file can be charged before processing any payments. We do not process any payments without permission. We do apologize that the door to the bridal suite was not unlocked, that is something our opening golf shop staff is supposed to complete upon arrival and unfortunately, it was missed. We will address this. Thank you for understanding that we do provide tours during the setup time of your event. We can assure you our event manager was not ignoring you, but wanted to address your concerns directly with you, rather than in front of other clients, to make sure the appropriate attention and care was provided. We also make sure there is a reminder in the contract that we do not provide day of coordination services. In regard to your concern about our Event Manager being out of the office when you contacted her, our employees are welcome to take time off, and she did include an out of office message on her phone and email that included a return date, to let our customers know she would respond to all messages once she returned. We certainly hope if there are any other concerns or questions you would like addressed that you please send them directly to our event department as we always appreciate any feedback that can help us grow in the future. Thank you again, and congratulations to you and your new husband! -
Quality of service
Are you interested?
Are you interested?