Perfectdetails.com Reviews
Perfectdetails.com
Burlingame, CAReviews
4.0 out of 5 rating
4.0 out of 5 rating
21 Reviews
80% recommend it
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User2008718 Sent on 01/13/2015When i visited my daughter at Christmas we decided to make an appointment to see Rachel at Perfect Details because we had seen her website which we both thought has one of the largest collections of beautiful designer jewelry & accessories online. However, before we did any choosing or spending I wanted to see the items before I would make a commitment to any vendor. Wow! Her items are even more beautiful upon sight if that's possible. Rachel was wonderful! She was patient & knowledgeable & helped guide us in styling & choosing what was best for our wedding. Needless to say I bought for myself, my daughter for her wedding & her rehearsal dinner & for the 5 bridesmaids. I can not say enough about Rachel & her professionalism & I will not hesitate to order online from her for special occasions in the future. I see some valentine jewelry in my future!! -
User1205342 Sent on 06/18/2013I really can recommend to order your jewellery for your wedding with perfect details. I live in switzerland and they helped me a lot to get my jewellery in time. My earrings from erin cole are just gorgeous! A pice of art! I can't wait to wear them on my wedding! And the crystal comb is also very nice! Thank you perfect details!!!
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User1097899 Sent on 02/25/2013When I called with some questions regarding the fit of the wedding shoes I wanted to order - Julia by Badgley Mischka - Jan was very helpful but I was still hesitant to order them without trying them on. She asked where I lived (San Francisco) and told me they have a showroom in Burlingame (they have moved from Santa Cruz)! I made an appointment and was at first unsure if I had the right place since they are located in an office building complex. She had my shoes out and waiting and even some earrings and hair ornaments that she thought might work with my dress (I had emailed a picture to her at her suggestion). Not only did I love my shoes, I left with the perfect Erin Cole earrings AND Sorrelli earrings for my bridesmaids gifts. So thanks Jan! Would never have picked out the bridesmaids earrings myself but they look great with their dressses and they love them! Worth a trip if you live in the area but you do need to make an appointment. -
User1049061 Sent on 12/19/2012Ordered Sorrelli pieces for my entire bridal party. They arrived just a few days after I ordered them and were more beautiful than in the pictures. Great service! -
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Lacey Sent on 03/05/2013I needed a Haute Bride hair comb to match my earrings & necklace ASAP. I was promised to have it 2 days before my wedding and it arrived 2 weeks before! The customer service of the website is top notch. I worked with them to make sure the pearls were the right colors (ivory vs. white) and such. I really appreciate the sincere and high quality customer service and highly recommend them to brides, bridesmaids, anyone who wants a snazzy piece for a special event! I can't wait to wear my hair comb on my Big Day!
Just FYI - rush fee was $20 but it was worth it, my fault for waiting until the last minute. Some of the jewelry is expensive on their site but its VERY high quality. You get what you pay for! -
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Angela Sent on 08/28/2010Perfectdetails.com were responsive, helpful, and efficient. My order arrived quickly with no complications and the item was exactly as depicted. They even helped me to decide what size to order, all with in time for my wedding which was quickly approaching. Thanks for making my wedding perfect down to the very last detail! -
User1146370 Sent on 04/28/2013The jewelry was exactly as shown online. I am totally satisfied with the quality and delivery. -
User1864839 Sent on 10/15/2014The jewelry is expensive. I ordered ear rings that did not work with my dress. I only had 10 days to return them which when you are planning a wedding and everything is crazy town, you know is not enough time to even get a thought together let alone travel to where your dress is to try on ear rings to see if they work. Perfect Details made a stressful time even more stressful. They refused to give me a refund for the $165 ear rings but did FINALLY agree to exchange them for other merchandise. I would not recommend them for your wedding jewelry needs.Perfectdetails.com's reply:
Yes, our return policy is strict, but we are also very clear about it. Our return policy is posted within the check out process and all customers, bridal or not are required to read it and "click" the agreement button.
To clarify, one does not have 10 days to return the jewelry. Customers have 10 days to request a return authorization and then an additional 5 days to post the merchandise back to us. We also grant extensions if informed upfront.
This customer had her personal assistant contact us to request a return. She contacted us 30 days after the earrings had been received.
Looking over the emails, we were very flexible. The customer's personal assistant contacted us twice, the 2nd time explaining the situation and we offered her an exchange for any merchandise on the site. Note, we are not just bridal. We offer an extensive assortment of non-bridal merchandise.
Communication was timely and friendly, it just wasn't what the customer wanted to be told. Note she did tell us that she absolutely loved the hair accessory that she had also purchased. -
Madalena M. Sent on 01/24/2019
Still waiting and waiting.
Terrible Experience!!! After contacting returns department due to an issue with my earrings, (they were extremely heavy and looked/felt like cheap plastic) they gave me all instructions to return the item, which I followed. Placed the return box in the post office ON THE SAME DAY, sent an email with the receipt and tracking info (so I have proof), but unfortunately I am still waiting for the refund on my account. I have not been getting any answers to my emails, also tried to contact to number that appears on their website, and no one ever answers, always a machine. I have my wedding to plan and no time for this bullshit, will never use this waste of time of service. I'm still waiting for my money. Hopefully now someone will see this, instead of running from my emails. -
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User1190594 Sent on 06/06/2013I just experienced the worst customer service I've ever had. My mom ordered me the haute bride crystal drop earrings for my wedding as my statement piece of jewelery. When they arrived I wasn't thrilled with their quality but since I spent so much time researching this piece I stuck with my decision to wear them on my wedding day. They sat in the box as did all of the other items I purchased for the wedding. However when I put them on minutes before my ceremony the crystal in the front came off in my fingers. I had to substitute for the earrings my mom brought for herself. When I called after getting home from my honeymoon the woman on the phone immediately started talking over me when she found out why I was calling. She insinuated that I mishandled them by saying "I don't know what you did to them after you received them" and was on the defense the entire call. I have to say NONE of the other vendors I used for the wedding came close to being as rude and unaccommodating as the woman from perfect details. Unfortunately I am stuck with a $195 pair of earrings that, even if repaired as is their policy, I don't need. The UNbelievably rude customer service was worse than not having my statement piece of jewelery on my wedding day.
Perfectdetails.com's reply:
At Perfect Details our return policy requires that customers request an RA# within 10 days of receipt of shipment and we do not accept return requests or returns after one's wedding date or event date.
The order referenced above was received Feb. 25th 2013. The wedding was May 5th 2013. The customer contacted us on June 6th 2013. We did offer to have the earrings repaired free of charge so that they could be worn again or resold on any of the numerous bridal resale sites, but the offer was declined.
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