Pearl's Bake Shoppe Reviews

Reviews
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4.7 out of 5 rating
4.7 Very good
4.7 out of 5 rating
114 reviews
94% recommend it
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Quality of service 4.7 out of 5 rating
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Average response time 4.6 out of 5 rating
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Professionalism 4.7 out of 5 rating
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Value 4.8 out of 5 rating
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Flexibility 4.7 out of 5 rating



+16
User photos

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Ava M. Sent on 06/22/20245 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
Beautiful cakes and cupcakes!
Our cupcakes and wedding cake turned out beautifully! I showed them an image from Pinterest that i wanted and they recreated it perfectly!! Their florist is also super talented we bought some flowers and they made it happen. It was delicious and beautiful. They are also great to work with.Our cupcakes and wedding cake turned out beautifully! I showed them an image from Pinterest that i wanted and they recreated it perfectly!! Their florist is also super talented we bought some flowers and they made it happen. It was delicious and beautiful. They are also great to work with. -
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Ryann Sent on 11/08/20235 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
Go with Pearl's!
The consultation made choosing a cake so easy, and the guests were raving about how good it was. They were so professional and I had full confidence that they would deliver. I would recommend to anyone!The consultation made choosing a cake so easy, and the guests were raving about how good it was. They were so professional and I had full confidence that they would deliver. I would recommend to anyone! -
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Emily Sent on 11/06/20235 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
Delicious Wedding Dessert Table
Pearl's did our wedding cake and dessert table. We were looking for something non-traditional and fun (+ delicious, obviously!). Pearl's never disappoints and the brownies, cookies, tarts, pops, and cake were delicious. There were hardly any leftovers! The tasting at their store was really fun and we enjoyed working with their staff. It was super easy. Will go back to grab a cupcake sometime soon!Pearl's did our wedding cake and dessert table. We were looking for something non-traditional and fun (+ delicious, obviously!). Pearl's never disappoints and the brownies, cookies, tarts, pops, and cake were delicious. There were hardly any leftovers! The tasting at their store was really fun and we enjoyed working with their staff. It was super easy. Will go back to grab a cupcake sometime soon! -
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Sarah Sent on 10/08/20235 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
Dreamy (and delicious) vendor!
As a planner in the industry, I was excited to work with Pearl's for my client's event! Pearl's create a beautiful custom groom's cake for my client's rehearsal dinner, and not only was the cake absolutely stunning (and delicious), but the communication with the bakery staff was clear, thoughtful, prompt, and they arrived to deliver within the exact window they promised (which is the BEST when you're a planner balancing tight timelines and a venue's tricky delivery windows). Looking forward to working with the Pearl's team again!As a planner in the industry, I was excited to work with Pearl's for my client's event! Pearl's create a beautiful custom groom's cake for my client's rehearsal dinner, and not only was the cake absolutely stunning (and delicious), but the communication with the bakery staff was clear, thoughtful, prompt, and they arrived to deliver within the exact window they promised (which is the BEST when you're a planner balancing tight timelines and a venue's tricky delivery windows). Looking forward to working with the Pearl's team again! -
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Marisa Sent on 06/11/20235 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
Our Wedding Cake
Paul went above and beyond to ensure we had the perfect wedding cake. We went in for a tasting and everything tasted great but not what I envisioned for our wedding day. Paul customized a cake flavor for us! Thank you for making our wedding cake perfect.Paul went above and beyond to ensure we had the perfect wedding cake. We went in for a tasting and everything tasted great but not what I envisioned for our wedding day. Paul customized a cake flavor for us! Thank you for making our wedding cake perfect. -
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Matthew Sent on 10/01/20195 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
Delicious!!!
Our wedding cake from Pearl's (Richmond not C-ville) was perfect!!! We have dietary restrictions so we wanted a vegan/gluten free cake for us and had already ordered regular dessert for non-restricted guests, and our vanilla/almond cake was SO good that everyone wanted it instead!! The decoration was also exactly what we had wanted!! Can't wait to go back and get more cake for our anniversary! :)Our wedding cake from Pearl's (Richmond not C-ville) was perfect!!! We have dietary restrictions so we wanted a vegan/gluten free cake for us and had already ordered regular dessert for non-restricted guests, and our vanilla/almond cake was SO good that everyone wanted it instead!! The decoration was also exactly what we had wanted!! Can't wait to go back and get more cake for our anniversary! :) -
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Dana Sent on 07/09/20195 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
Amazing to work with -- delicious cakes!
We got married on May 4 at the VMFA in Richmond and cannot say enough great things about Pearls!! They made all of our midcentury, abstract, pop art, minimalist, modern art, brushstroke-loving dreams come true :) Does it sound like that concept might be hard to pull off? You wouldn't know it from working with the amazing ladies at Pearls! They took on our requests and were great to collaborate with -- not a moment of stress or worry working with the event team and designer. We got lots of compliments on how delicious the cakes were and how amazing it looked. The tasting was very personalized and lots of fun. Thanks, Elizabeth, for hooking us up!!We got married on May 4 at the VMFA in Richmond and cannot say enough great things about Pearls!! They made all of our midcentury, abstract, pop art, minimalist, modern art, brushstroke-loving dreams come true :) Does it sound like that concept might be hard to pull off? You wouldn't know it from working with the amazing ladies at Pearls! They took on our requests and were great to collaborate with -- not a moment of stress or worry working with the event team and designer. We got lots of compliments on how delicious the cakes were and how amazing it looked. The tasting was very personalized and lots of fun. Thanks, Elizabeth, for hooking us up!! -
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User3420865 Sent on 11/01/20155 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
Loved the service and food. Highly recommend to anyone.Loved the service and food. Highly recommend to anyone. -
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Amber Sent on 06/19/20145 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
Jen was a great help in choosing the cake. The delivery was on time, and everyone loved our cupcakes!Jen was a great help in choosing the cake. The delivery was on time, and everyone loved our cupcakes! -
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Allison Sent on 04/30/20145 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
We used Pearl's for our April 2014 wedding. We worked with one of the owners, Laura, and we were very happy with the whole experience. We didn't want the cake to be the focus and also wanted guests to take goodies home if they wanted. We scheduled a tasting and were treated to a multitude of options based on our ideas. Have to say, I had never had a french macaron before...wow have I been missing out! We ended up getting these (because they can be made any color you want!, and because they are delicious!), snickerdoodles (my favorite, and their version melt in your mouth), cake pops (individually wrapped and great for take home) and an 8 inch cake for cutting. They work regularly with our venue 'The Mill at Fine Creek (see my review of that awesome place) and had no problem delivering and setting up everything there on the day of the wedding. Laura made great presentation suggestions and was very easy to work with. We also thought the cost was very reasonable. We are very happy to recommend Pearl's for any dessert-needing occasion!We used Pearl's for our April 2014 wedding. We worked with one of the owners, Laura, and we were very happy with the whole experience. We didn't want the cake to be the focus and also wanted guests to take goodies home if they wanted. We scheduled a tasting and were treated to a multitude of options based on our ideas. Have to say, I had never had a french macaron before...wow have I been missing out! We ended up getting these (because they can be made any color you want!, and because they are delicious!), snickerdoodles (my favorite, and their version melt in your mouth), cake pops (individually wrapped and great for take home) and an 8 inch cake for cutting. They work regularly with our venue 'The Mill at Fine Creek (see my review of that awesome place) and had no problem delivering and setting up everything there on the day of the wedding. Laura made great presentation suggestions and was very easy to work with. We also thought the cost was very reasonable. We are very happy to recommend Pearl's for any dessert-needing occasion! -
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Kara Sent on 07/06/20135 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
Pearls did our wedding cake and a grooms cake. Both were beautiful and so good. Our guests were amazed at how delicious our cakes were.Pearls did our wedding cake and a grooms cake. Both were beautiful and so good. Our guests were amazed at how delicious our cakes were. -
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Kristi Sent on 10/26/20125 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
They have the best cupcakes in Richmond! Everyone there is so helpful & nice! They do a wonderful job displaying the cupcakes!! I definitely recommend them to any bride!!They have the best cupcakes in Richmond! Everyone there is so helpful & nice! They do a wonderful job displaying the cupcakes!! I definitely recommend them to any bride!! -
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Megan Sent on 05/06/20125 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
Pearl's Cupcake Shoppe created a 3-tier wedding cake for our wedding, and it was amazing! I was not at all surprised that it turned out so great because from the taste-testing, I knew that they make delicious cupcakes :) Their "Plain Jane" (vanilla) flavor is wonderful as well as their lemon. I was very pleased with how the look of the cake turned out -- just like I had imagined! If you're looking for great-tasting cakes with buttercream frosting, this is the place to check out. They do a great job at making the buttercream look smooth so that it looks like fondant but of course, tastes amazing (unlike fondant). The price for the 3-tier cake was way better than the other three bakers I was considering. You get an amazing cake for an amazing price! I highly recommend them!Pearl's Cupcake Shoppe created a 3-tier wedding cake for our wedding, and it was amazing! I was not at all surprised that it turned out so great because from the taste-testing, I knew that they make delicious cupcakes :) Their "Plain Jane" (vanilla) flavor is wonderful as well as their lemon. I was very pleased with how the look of the cake turned out -- just like I had imagined! If you're looking for great-tasting cakes with buttercream frosting, this is the place to check out. They do a great job at making the buttercream look smooth so that it looks like fondant but of course, tastes amazing (unlike fondant). The price for the 3-tier cake was way better than the other three bakers I was considering. You get an amazing cake for an amazing price! I highly recommend them! -
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Maddie Sent on 10/09/20245 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
Great Experience
Pearl's is a great vendor for delicious, highly customizable wedding cake spreads. My husband and I went with a two-tiered cake in our favorite flavor and four additional flavors of cupcakes, including gluten-free and vegan options. They were also easily able to make updates to the quote as our guest count and preferences solidified closer to the wedding date.Pearl's is a great vendor for delicious, highly customizable wedding cake spreads. My husband and I went with a two-tiered cake in our favorite flavor and four additional flavors of cupcakes, including gluten-free and vegan options. They were also easily able to make updates to the quote as our guest count and preferences solidified closer to the wedding date. -
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Kate Sent on 10/22/20235 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
Amazing experience and GREAT cake!!
Pearl's made our wedding day so special with the most delicious lemon cake with blueberry compote! They were a delight to work with and made pickup so easy. We appreciated that they had a delivery option as well!Pearl's made our wedding day so special with the most delicious lemon cake with blueberry compote! They were a delight to work with and made pickup so easy. We appreciated that they had a delivery option as well! -
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Megan Sent on 10/14/20235 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
Wedding Favors
When thinking about favors to give our guests at our wedding, my husband & I wanted to give our guests something everyone would enjoy & incorporate RVA in some way and we landed on Pearls cookies! The staff at Pearls was absolutely amazing to work with. They patiently sat with us at the consultation meeting and provided great suggestions as we designed each cookie. Our guests absolutely loved them & everyone kept telling us how gorgeous & delicious they were! Highly recommend!!When thinking about favors to give our guests at our wedding, my husband & I wanted to give our guests something everyone would enjoy & incorporate RVA in some way and we landed on Pearls cookies! The staff at Pearls was absolutely amazing to work with. They patiently sat with us at the consultation meeting and provided great suggestions as we designed each cookie. Our guests absolutely loved them & everyone kept telling us how gorgeous & delicious they were! Highly recommend!! -
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Elise Sent on 07/21/20225 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
Gluten-free goodness!
Pearl’s is, hands down, the best bakery in Richmond. My gluten-free, nut-free three-tier wedding cake was absolutely delicious. We had a layer of lemon, a layer of lime and a layer of carrot and each were so moist and flavorful. Several of our guests took some leftovers home and had it for breakfast the next day, it was that good. If I hadn’t told them it was gluten free, they all said they would not have known. During the planning process, the team was very careful to note our allergens and assure us of their processes to keep me (a gluten-free bride) and our guests with nut allergies safe. I highly recommend Pearl’s, especially if you have special dietary needs.Pearl’s is, hands down, the best bakery in Richmond. My gluten-free, nut-free three-tier wedding cake was absolutely delicious. We had a layer of lemon, a layer of lime and a layer of carrot and each were so moist and flavorful. Several of our guests took some leftovers home and had it for breakfast the next day, it was that good. If I hadn’t told them it was gluten free, they all said they would not have known. During the planning process, the team was very careful to note our allergens and assure us of their processes to keep me (a gluten-free bride) and our guests with nut allergies safe. I highly recommend Pearl’s, especially if you have special dietary needs. -
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Lauren Sent on 05/08/20205 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
Our guests loved Pearl's!
We ordered a variety of cupcakes and a small cutting cake from Pearl’s for our wedding. The tasting Kiyanna put together for us beforehand was fantastic- it was delicious, informational, and really helpful in choosing the flavors we wanted. They were easily accommodating to make some of our cupcakes gluten-free, and made sure each of those boxes were well-labeled. They even set aside a small box of cupcakes to be put in the bride and groom’s suite on our wedding night, such a wonderful touch! And of course, our guests raved about how amazing all of the cupcakes were! Thanks to Pearl’s for making our big day so sweet!We ordered a variety of cupcakes and a small cutting cake from Pearl’s for our wedding. The tasting Kiyanna put together for us beforehand was fantastic- it was delicious, informational, and really helpful in choosing the flavors we wanted. They were easily accommodating to make some of our cupcakes gluten-free, and made sure each of those boxes were well-labeled. They even set aside a small box of cupcakes to be put in the bride and groom’s suite on our wedding night, such a wonderful touch! And of course, our guests raved about how amazing all of the cupcakes were! Thanks to Pearl’s for making our big day so sweet! -
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Hope Sent on 02/19/20205 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
Delicious cake
The wedding cake was beautiful, exactly what we wanted and the cake was delicious. They delivered to Charlottesville and were reasonably priced! Definitely a good choice for wedding cakes and cupcakes any other day!The wedding cake was beautiful, exactly what we wanted and the cake was delicious. They delivered to Charlottesville and were reasonably priced! Definitely a good choice for wedding cakes and cupcakes any other day! -
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Whitney Sent on 02/08/20195 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
Beautiful and Delicious!!
We had an awesome experience with the Pearl's team! From the tasting to the execution- everything went seamlessly and our guests raved about the desserts (and they were all gluten free)! We had a tiered cake, cupcakes and drop cookies and we cannot recommend Pearl's enough!!
We had an awesome experience with the Pearl's team! From the tasting to the execution- everything went seamlessly and our guests raved about the desserts (and they were all gluten free)! We had a tiered cake, cupcakes and drop cookies and we cannot recommend Pearl's enough!!
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Emily Sent on 10/19/20185 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
Great cake for a celiac bride
Unfortunately Pearl's is no longer in Charlottesville, but knowing about the bakery I was really interested in having them create a cake for my wedding. It turned out not to be a problem. We were able to pick up the cake the day before and it was absolutely delicious and beautiful and to a lot of people's surprise...entirely gluten-free! Their customer service is also wonderful, I would highly recommend them.Unfortunately Pearl's is no longer in Charlottesville, but knowing about the bakery I was really interested in having them create a cake for my wedding. It turned out not to be a problem. We were able to pick up the cake the day before and it was absolutely delicious and beautiful and to a lot of people's surprise...entirely gluten-free! Their customer service is also wonderful, I would highly recommend them. -
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Phebe Sent on 10/08/20185 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
They made our 3 tier cake and it was fabulous. We had a cake tasting which was awesome then we selected 3 different favors for each tier. They worked with us on the timing of delivery, the icing and cake topper just as we wanted and left us cupcakes for after the wedding. We worked with Sophia and her customer service was excellent.
All our guests loved the cake. Highly recommend!!!They made our 3 tier cake and it was fabulous. We had a cake tasting which was awesome then we selected 3 different favors for each tier. They worked with us on the timing of delivery, the icing and cake topper just as we wanted and left us cupcakes for after the wedding. We worked with Sophia and her customer service was excellent.
All our guests loved the cake. Highly recommend!!! -
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Lauren Sent on 06/19/20185 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
We had Pearl's for our wedding cake and had the BEST experience with them! The cake was Amazing, and it looked absolutely perfect. All of our guests kept getting up and going back for second slices of cake, with many of them asking who we had gotten it through. We can not rave enough about how much we loved working with them through the process, and how easy they made it for us during the panning process-(especially being we lived out of town and were planning from afar.). We can't wait to get our first year anniversary cake from them next year! (And a cupcake or two the next time we are in town! ;)We had Pearl's for our wedding cake and had the BEST experience with them! The cake was Amazing, and it looked absolutely perfect. All of our guests kept getting up and going back for second slices of cake, with many of them asking who we had gotten it through. We can not rave enough about how much we loved working with them through the process, and how easy they made it for us during the panning process-(especially being we lived out of town and were planning from afar.). We can't wait to get our first year anniversary cake from them next year! (And a cupcake or two the next time we are in town! ;) -
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Amanda Sent on 04/28/20185 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
From the very beginning of the process, everyone at Pearl's was nothing but kind and helpful. The communication, quality of product, and customer service overall make them unrivaled in what they do. I was actually unable to make the tasting appointment, but they walked through everything with my husband, writing up everything they discussed and boxed up 10 cupcakes for us to try at home that evening! We mixed and matched flavors - which was never an issue with them and got so many compliments on how delicious (and beautiful!) they were all night! After receiving quotes from other bakers, we were pleasantly surprised to find that Pearl's was far more affordable than the others that we looked at.From the very beginning of the process, everyone at Pearl's was nothing but kind and helpful. The communication, quality of product, and customer service overall make them unrivaled in what they do. I was actually unable to make the tasting appointment, but they walked through everything with my husband, writing up everything they discussed and boxed up 10 cupcakes for us to try at home that evening! We mixed and matched flavors - which was never an issue with them and got so many compliments on how delicious (and beautiful!) they were all night! After receiving quotes from other bakers, we were pleasantly surprised to find that Pearl's was far more affordable than the others that we looked at. -
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Caitlin Sent on 01/13/20185 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
We had pearls do our rehearsal dinner cake, cupcakes for the wedding, and cake topper! I have so many allergies and they were so accommodating! They looked great and were SUCH a hit at the wedding!!!!We had pearls do our rehearsal dinner cake, cupcakes for the wedding, and cake topper! I have so many allergies and they were so accommodating! They looked great and were SUCH a hit at the wedding!!!! -
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Are you interested?
Are you interested?