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Quality of service
4.5 out of 5 rating
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Average response time
5.0 out of 5 rating
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Professionalism
5.0 out of 5 rating
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Value
5.0 out of 5 rating
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Flexibility
5.0 out of 5 rating
The wedding reception of our son, and now daughter-in-law, was held at The Empress Room October 15, 2016. I'm not a fan of cocktail hours but our guests really enjoyed the finger foods and drinks and the opportunity to gather and chat before sitting down at the tables. I don't expect much from "wedding food" but I did expect good food at OUR wedding and we were NOT disappointed. For 2+ weeks after the event people were still commenting on the food and how good it was. And we've got some seasoned wedding goers in our bunch. The drinks were perfect. The bar staff was friendly. Joe circulated the rooms so he was always available if there was a need or a question. Honestly, I've never seen that before. He was approachable and my guest liked him. I appreciated Joe's calm demeanor and attention to details. He was helpful and never pushy. I believe he honestly wants you to have your best possible experience at the Empress Room. The D.J. was very good. The dance floor was busy all night. We had a blast. Thank you Joe, and all the staff. Job well done.
The wedding reception of our son, and now daughter-in-law, was held at The Empress Room October 15, 2016. I'm not a fan of cocktail hours but our guests really enjoyed the finger foods and drinks and the opportunity to gather and chat before sitting down at the tables. I don't expect much from "wedding food" but I did expect good food at OUR wedding and we were NOT disappointed. For 2+ weeks after the event people were still commenting on the food and how good it was. And we've got some seasoned wedding goers in our bunch. The drinks were perfect. The bar staff was friendly. Joe circulated the rooms so he was always available if there was a need or a question. Honestly, I've never seen that before. He was approachable and my guest liked him. I appreciated Joe's calm demeanor and attention to details. He was helpful and never pushy. I believe he honestly wants you to have your best possible experience at the Empress Room. The D.J. was very good. The dance floor was busy all night. We had a blast. Thank you Joe, and all the staff. Job well done.