Paradisus Cancun Resort Reviews
Paradisus Cancun Resort
Cancun, MXReviews
4.3 out of 5 rating
4.3 out of 5 rating
20 Reviews
86% recommend it
Awards
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User2550170 Sent on 03/09/2016The whole wedding ceremony went smoothly. We could totally relied on Maria being professional and well managed. -
User2495302 Sent on 01/06/2016Esther was wonderful at coordinating everything. -
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Danielle Sent on 10/29/2015Recently had my destination wedding at this location. It was rather difficult doing all the planning from so far away and all correspondence through email but it couldn't have been more perfect. The ceremony and reception location was gorgeous and they only do one wedding a day unlike some other resorts so you don't have to worry about splitting time with your coordinator. Their spa services were phenomenal they worked magic with my bridesmaids and my hair and makeup, and so efficiently! Their brand new bridal suite is gorgeous and perfect for pre wedding pictures. -
Angie Sent on 08/13/2019
June Wedding in Paradisus Cancun
We went to Paradisus Cancun last year and we loved it so much that we decided to get married this June. I worked with Marlene as the wedding coordinator and everything came out great. Our wedding consisted of 25 people and we were put in the royal service building. Prior to arriving to Paradisus Cancun we picked flowers, wedding package, audio & lights and photograph package. The responses via email took about 24-48 hours and I got worried at times but I understand they are coordinating future weddings and having a daily wedding in the resort and everyone is busy. A few days before the wedding Marlene, Katia (decorator), Nina (Audio & lights) and Camilo (sales photographer) had a meeting with us to go over the wedding itinerary. My makeup, hair and nails were done in the Paradisus Spa and I truly loved it. The decorations from Alquimia Events were truly amazing and everything that I dreamed of. The photographer Juan from Novia Mia Photography knows the hotel very well on where to take great pictures. The DJ from JSAV was really good and everyone danced all night and I liked the lighting that they provided. Baltazar, Carlos and the rest of the banquet staff were very attentive and everyone talked how great their service was during the wedding.
The only issues that I had that involved my guests was that only 1 restaurant could hold 25 head count. Most of the restaurants are small and couldn’t hold the head count we had. -
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User2107371 Sent on 04/24/2015I can't compare to other resorts cause this is our 1st wedding (and hopefully the last one) but the place is amazing, we held our ceremony at the beach (la Esmeralda in playa deal Carmen ) and even tho there was a lot of seaweed the moment couldn't have been better. It was very simple with no decorations at all (way to expensive to decorate I'd say but I don't know if it's because I'm Mexican and I know that the price was way over the top or maybe I'm just cheap) overall, I wouldn't change anything, it was perfect the way it was and the staff is amazing -
Tiffany Sent on 08/06/2018I really ended up loving my wedding at Paradisus. It was much better than I expected actually. It did take the wedding planners a lot longer to respond to questions than were used to here in the states I believe, Which was very very aggravating. I would send lots of questions in emails and 1 or 2 would get responds every so weeks. So if you do plan on having your wedding here just know that the process is very aggravating.. BUT it ended up being so much better than I expected! I did use an outside vendor for the dance floor and lighting/DJ also hair and makeup. But I used their photographers and videographers. I haven't gotten all the pics and videos back but everyone is saying its the best more beautiful wedding they've ever seen/been to. It was a fairy tale dream come true and I am so glad I did it at Paradisus. I believe it is more expensive for the vendor fees and dinner per person here so keep that in mind when looking for a destination wedding. I spent about 20K for 80 people (not including outside vendors etc)
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User2548880 Sent on 03/07/2016I got married at Paradisus Cancun January 30, 2016. There are some pro's, so I will start there. Beautiful location and wedding gazebo and grounds. Decor vendor was very nice and did exactly as I asked. Photographer was AMAZING, although she told me they cut her contract and I was her last photo session for the hotel :( This is sad, because she was my favorite part of our wedding. Restaurant service and our reception service was great, as was the food.
What went wrong to make me write a 2 review? Room upgrade promised in my wedding package was not provided. (my VIP room poorly cleaned/never saw butler). They cut electricity off for 1/2 of hotel at night, so I had lights, but no AC night before my wedding to go to sleep with and could not wash/blow dry my hair the night before my wedding. They promise a free dress pressing as part of my package, and the morning of I went to look at my dress and it had an iron stain on the front of the dress!!! The remote planner in Florida I dealt with for a year leading up to my wedding day told me NO to everything I asked, even when I was willing to pay extra, she never gave me options. The onsite planner (different) switched the location of my reception the day I arrived at the hotel- I had to spend 2.5 hours the day I arrived doing more planning. (& I visited 1 year in advance for the 'love at first sight' visit and confirmed everything). Night Club was important to my 33 wedding guests and was not open night before or my wedding day. (Closed because of lack of hotel guests overall-not my problem). With no night club and no bar open for my wedding guests beyond 10:30, I had to pay $2,000 USD for 2 extra hours of my reception to keep the Dj (Sound system only!) and bar going 10pm-12. The night manager also yelled at my husband and threatened to call the police when we took 10 beers from a bar at the end of the night due to no night club. Finally, they tried to charge me for my dress pressing when it's free.
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