Paper Heart Company Reviews
Reviews
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5.0 out of 5 rating
5.0
Fantastic
55 reviews
Recommended by 99% of couples
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Quality of service 5 out of 5 rating5.0
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Average response time 4.9 out of 5 rating4.9
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
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User photos
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Kathleen Sent on 11/14/20225 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Beautiful, unique and elegant
Caitlin & Tomai are so unbelievably talented and creative- they are amazing at what they do and can create. They were also an absolute pleasure to work with! If you’re looking for a beautiful touch with the details in your wedding day and unique, personalized and beautiful invitations, then look no further than Paper Heart Company -
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Catherine Sent on 01/28/20225 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Gorgeous Wedding Invitations
From the very beginning, working with this business was an absolute pleasure and one of our favorite parts of wedding planning. They designed bespoke invitations for us that perfectly captured the mood and overall theme for our wedding. The wax seal and watercolor envelope lining matched the lake and fall colors of our venue. Guests told us they were blown away when they opened our invite. We loved the logo they created for us so much that we projected it on our dance floor. They also designed gorgeous menus and programs that matched the invites. I highly recommend Paper Heart Company and hope to work with them again on future projects! -
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Anna Sent on 09/07/20215 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Paper Heart Co. is the BEST!
Paper Heart Company is the best! Tomai was super helpful and answered my million questions very promptly. The invites are gorgeous and great quality and affordable. Everything arrived quickly too. -
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Sydney Sent on 03/10/20215 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Thank you Paper Heart Co. for being THE BEST
Paper Heart Co. did such a BEAUTIFUL job with producing the wedding invitations that I designed for a friend! Caitlin was so lovely to work with --- super responsive, patient, kind and informative all steps of the way. She constantly kept me updated and helped me figure out the best way to make our vision a reality. As the invite designer and illustrator, I was very picky about the look of things, and I changed my mind a few times during the process --- but each and every time Caitlin pivoted gracefully and responded exactly to my needs. The finished product is gorgeous and the paper is great quality. The handmade paper with the deckled edge especially fits my artistic style and I couldn't imagine a better printing company! -
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Kara Sent on 08/03/20205 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Amazing and Beautiful Wedding Invitations
Paper Heart Company did such an amazing job with my wedding invitations! Cait was so helpful, patient, and accommodating during the entire process. Cait has a knack for designing and she is a true master at her creations! Cait first asked me what my vision was and when she began working on it she asked me questions along the way as well as sent me visuals to check if it was what I wanted. Cait was able to incorporate everything I asked for and more! They turned out beautifully and I will use Paper Heart Company again in the future! -
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Lora Sent on 06/11/20205 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Excellent service, value & quality
I strongly recommend. The PaperHeartCompany did my wedding inviations. I first bought a sample. Loved the sample and knew that was the perfect invitation for our wedding. Caitlin and Tomai was extremely helpful, making sure my order was just right. They are very sweet, kind, helpful. They put their heart into it and it shows, by their quailty, quick responses and beautiful work. -
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Sasha Sent on 06/11/20205 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Well crafted and beautiful invitations!
I wish I was getting married over and over again just so I can work with paper heart company and create more invitations! These girls are so easy to work with and they put my mind at ease when it came to Creating the perfect invite for my special day. The invitation really gives guests an initial look and feel of what your wedding day is going to be like and these girls really hit the nail on the head. -
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Keating Sent on 10/30/20195 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Master of paper! Beauty and expertise!
Caitlin is a joy to work with! She is so knowledgable baout the ins an outs of paper & design. As a bonus she is patient and FAST! I loved working with her and she made sending beautiful custom invites to all my guests an absolute breeze. -
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Erin Sent on 10/29/20195 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
A Dream To Work With!
Once I got engaged, I knew exactly who to work with on my invitations and printed materials. She took literally what was in my head and put it on paper. She designed my invitations, custom menus, seating chart, custom menus for stations and signature drink signs that went into frames, as well as my program- a custom printed newspaper- which was a nod to my husband’s love of them. The whole process was seamless and so easy to communicate exactly what I wanted.-
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+7 photos
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Mandy Sent on 10/07/20195 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Wonderful Experience
Together we created a custom design that fit my aesthetic perfectly! Caitlin was very attentive and helpful throughout the process. Thank you!-
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Timothy Sent on 09/17/20195 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Make Paper Heart Company Your Choice!!!!
I'm not typically someone who writes reviews, but I have to say Paper Heart Company from start to finish provided best in class service, selection and pricing. Tomai was wonderful and patient as she walked us through the array of books and options they provide. Along with her suggestions and artistic design, our invitations were even more beautiful than what we had expected! Thank you Paper Heart Company for taking the stress out of the wedding invitation process! -
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Rebecca Sent on 08/13/20195 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Professional, pleasant, creative ladies
I cannot say enough good things about Caitlin and the Paper Heart Company! I initially contacted her because after tirelessly searching online invite companies, I wasn’t coming up with anything that I really liked. The shop is located 1 mile from my house, so I especially loved the idea of supporting a local female entrepreneur. I didn’t come to our first meeting with many (er, any) ideas about what I thought I wanted, so I was delighted when Caitlin emailed me the very next day with a proof that was absolutely gorgeous. Throughout the months of wedding planning, SHE periodically checked in with ME to make sure we stayed on schedule, which I seriously appreciated during what’s proving to be the busiest year of my life thus far! Aside from fantastic customer service and crazy prompt response times, the quality of the Paper Heart Company products are top-notch and I wouldn’t have changed a thing. Would definitely recommend and use again in the future. -
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James Sent on 10/22/20185 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Amazing Service and Products.
Caitlin and her staff did an amazing job designing and producing our daughter's wedding invitations and thank you cards. They were so accommodating and we received so many responses regarding the quality of the invitations. They were absolutely beautiful. Caitlin was so easy to work with and met our every need. I would recommend them to anyone looking for a quality reception invitation or thank you cards. -
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Rebecca Sent on 09/26/20185 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I can't say enough good things about my experience with Paper Heart Company and Tomai. She took all my crazy ideas and pinterest images and was able to create the most beautiful wedding invites. She even took the invitation design and was able to make a program, menu, table cards and had some great suggestions on what works/wouldn't print well. I will be using them for thank you notes and anything else I might - it was so much fun creating the invites! -
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Mandie Sent on 05/04/20185 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Ordering invitations was so quick and easy with Tomai. She was always quick to respond and our invitations arrived a day earlier than I expected. And they’re gorgeous!! I could not be more pleased with my experience and highly recommend the paper heart company to any future bride looking for stationary! -
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Sarah Sent on 01/17/20185 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I absolutely LOVE our invitations. Caitlin and Tomai were so responsive and flexible with us as we figured out what phrasing we wanted for our invitations and RSVPs. We were able to print our invitations over vellum and affix them to homemade paper. These are perfect for our wedding and match our personality. LOVE his company :) -
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Jenna Sent on 06/19/20175 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Loved the watercolor invitations we ordered! They were perfect for our mountain wedding. The ladies were so easy and fast with their responses, that it made this process so easy and enjoyable! Thank you so much again! -
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Kristin Sent on 05/06/20175 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
5 stars doesn't do them justice!
Caitlin was incredibly easy to work with. She helped us to completely customize our invitations and we couldn't be happier with how they turned out! We've already received so many compliments on them. The entire process for us was quick, easy, and stress-free. I couldn't recommend Paper Heart more highly. -
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Pamela Sent on 05/01/20175 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The Paper Heart Company did such a phenomenal job on the invitations and rsvp's. my husband and i were blown away on how beautiful they were and how fast a response we got from them! Can't say enough good things about them! Highly recommended and you won't be sorry! -
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Holly Sent on 04/12/20175 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I used Paper Heart Company for our wedding invitations. I found them via ETSY and instantly fell in love with the Pine Tree invitations. As soon as I messaged them about my interest in the invites they were very quick to respond. They also answered all my questions in detail so that was very helpful. I would definitely recommend them. They were very friendly. -
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Catherine Sent on 03/24/20175 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I cannot recommend Paper Heart Company enough! They were amazing to work with. I was initially drawn to the beautiful designs they offer, and was also consistently impressed by Tomai's fantastic responsiveness, from reaching out to inquire about designs for my save-the-datrs, to customizing the texts/fonts, to ordering and shipping. Unfortunately, my shipment got misplaced by UPS, and as soon as I communicated the issue to Tomai, she was kind enough to provide a replacement set while UPS investigated, even without me asking! This is perhaps the best example of the type of incredible customer care and responsiveness that I can share. Thoroughly impressed with Paper Heart Company from start to finish. Most highly recommended! Thanks so much again for everything, Tomai! -
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Stephanie Sent on 03/05/20175 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I would recommend paper Heart Como any to all future Brides. They were a pleasure to work with. -
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Stephanie Sent on 03/01/20175 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
PaperHeartCompany was a great company to work with. All future Brides make sure you add them to your list for all your invitation needs. The designs were wonderful and the service was above and beyond. -
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User2988670 Sent on 03/01/20175 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Working with Caitlin was amazing! She was so professional, helpful, and attentive to us throughout the whole process. She totally understood our vision for the Save The Dates and blew us away with her designs. They perfectly reflect us! We have gotten so many compliments from our guests. We can’t wait to order our invitations from Paper Heart Company, we know they will be beautiful!! -
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Abby Sent on 02/05/20175 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Paper Heart were amazing! Not only do they do amazing work, they could provide some great feedback and suggestions and worked so quickly! -
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Sarah Sent on 10/27/20165 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
WOW I cannot say enough good things about Paper Heart Company!! I spent so much time looking through invitations, trying to find the perfect aesthetics within our budget. When I saw their graphics I instantly knew this was the one and my finance quickly agreed. They were super pleasant to work with and responsive. I asked them to make some changes and it was a breeze. Extremely accommodating and willing to work with me. I am so happy I found exactly what I was looking for and that they made the process such a breeze.
I should also add that I've received 7 (!!!) wedding invitations within the last year and you start to see a lot of the same graphics/styles. Their designs are truly unique and will make for a memorable invitation :) -
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Karen Sent on 09/23/20165 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Highly recommend Tomai & Caitlin! Designs are creative and affordable. We have received so many compliments about our save the date cards and wedding invitations! So glad we chose to work with them! -
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Janis&Alex Sent on 07/23/20165 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Great quality, fast and flexible service, affordable price! -
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Amanda Sent on 07/23/20165 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I had a great experience working with PaperHeartCompany! I worked with Tomai to have my wedding invitations customized to the colors of my wedding and a direction card created. She is very responsive and great to work with. I also had watercolor addressing for my envelopes created and they came out beautifully! I am very happy with how everything came out! I highly recommend PaperHeartCompany for your invitation needs! -
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Baylee Sent on 06/22/20165 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I love the invitations I ordered from Paper Heart Company. They are a very nice quality and the company was easy to work with. I would definitely recommend them! -
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User2483030 Sent on 06/18/20165 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Paper Heart Company designed the graphics for our print-it-yourself save the dates and invitations. We couldn't have been happier with the designs. They were super responsive and flexible. We were on a pretty tight budget, and the product looked absolutely beautiful and professional for a fraction of the price we might have spent elsewhere. -
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Audra Sent on 04/27/20165 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I purchased my wedding invitations, response card, information card, and the rehearsal dinner invite from Paper Heart Company. They literally made my wedding invitation idea come to life! They were so responsive and made every single change that I had... even when I made a change, then switched it back to the original way. They were so easy to work with and I couldn't be more happy with my invitations. They are awesome and I would recommend them one hundred times over. -
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Brittany Sent on 04/25/20165 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Paper Heart Company did my invitations and I could not be more satisfied! I was planning on doing them myself, but their printing service is so affordable it was worth it to pass the job on. Boy am I glad I did that, the invitations are beautiful!
Thank you! -
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Jessi Sent on 04/07/20165 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I worked very closely with Tomai in creating my custom wedding invitations and RSVPs. She was personable, honest, prompt, and an all-around pleasure to work with. After sending me many proofs through every single step of the way, they created my perfect invitation and rsvp. I could not be more satisfied or pleased with my overall experience, and how she really made my descriptions and "feel" of my wedding come to life! Don't get your invitations anywhere else!
Jessi -
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Ana Sent on 03/31/20165 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I just received our wedding invitations today & I couldn't be any happier. They are beautiful & exactly what we wanted. Ours were custom made in Spanish, and asked to include the invitation,rsvp card, & reception card. Caitlin was very helpful & patient during the process. Thank you so much, greatly appreciated!! -
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Katelyn Sent on 03/10/20165 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I cannot say enough positive things about PaperHeartCompany and their beautiful work. Tomai was an absolute pleasure to work with, she answered all of my (very many!) questions in a timely manner, and produced beautiful samples each step of the way for my approval. My fiance and I cannot wait to send our save the dates and invitations out to our friends and family - they are beautiful, unique, and so us. Thank you! -
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Libby Sent on 02/15/20165 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Caitlin and Tomai are the best! They were quick to respond to all of my questions. They listened to my requests and were quick with the changes I requested. The design for our invitations is beautiful and unique. I am so happy we decided to go with them for our wedding! I would definitely recommend them to anyone! -
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Rachel Sent on 02/14/20165 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Best experience ever. I was told invitations are one of the most stressful components of a wedding and paper heart made it the easiest. The invitations are gorgeous and high quality. -
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User2853971 Sent on 02/09/20165 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I personally worked with Tomai, she did much much more than just invitations for me! Tomai was extremely professional, and so responsive, responding within an hour most times. Even when I made a mistake, she eased my worries and fixed everything at the last minute. I would recommend Paperheartcompany to anyone, and not just wedding invites, any kind of stationary you need, they will do it. Everything Tomai did for me was customized and surprisingly well within my budget! She not only gave me the most beautiful stationaries with all my personality inside, she gave me peace of mind, that the heart and soul of my wedding was in good hands! -
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Bry Sent on 02/03/20165 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I have been spending months looking for the perfect wedding invitations for our big day! I have come across a few that were just "okay" and customizing was way more difficult than it needed to be. I have always been a huge supporter of small businesses, so I decided to check Etsy! I came across Paper Heart Company and fell in love with their designs! I messaged them for more details and received a message back in less than a day! We continued messaging, planning and customizing the invitations and, honestly, they went WAY beyond my expectations! The communication was always timely, professional and they were extremely eager to help (even sent me a message checking on us during our Baltimore Blizzard!) I have already and will continue to recommend this company to everyone I know! 5 stars all around! -
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Courtney Sent on 01/30/20165 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
These ladies just made my wedding invitations, and wow! They are so lovely and completely "me". They created a custom listing for me to help me get exactly what I needed. They were incredibly accommodating and willing. Everything was spelled correctly and the quality of the ink, design, and paper were extremely professional. The envelopes were nice and everything was shipped with care. The turn around time was reasonable. My invitations are exactly what they promised and more and I've already received numerous compliments. They have my highest recommendation. -
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Jessica Sent on 01/21/20165 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Awesome service! I couldn't be happier with my Save-The-Dates! They are exactly how I wanted them. I can't wait to send them out for my guest to see! Definitely working with them again! Thanks ladies! -
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Stefanie Sent on 01/10/20165 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
It was so awesome working with Tomai! Everything came out great and exactly how I envisioned. She was very easy to work with and quick to respond. She incorporated all of my requests and changes! My custom matching suite of paper products that I had her design, print, and ship made this part of the wedding planning process stress free! Thank you so much!! -
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Heather Sent on 01/06/20165 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I just received my invitations in the mail and they are simply perfect! Tomai was so great to work with, she was honest, accommodating, and super responsive. I highly recommend Paper Heart Company, they made this process so fun and exciting for me! I never would have expected the quality of customer service that I received. I'll be using them again in the future for sure. Thank you PHC!
XOXO -
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Shannon Sent on 05/29/20155 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
It was so easy to work with the Paper Heart Company! Caitlin was super responsive anytime I had questions or needed anything. I purchased our Wedding Invitations, RSVPs, and Rehearsal Dinner Invitations from them and they all turned out amazing! They had the invitations in the mail the day after I approved all the proofs! Very fast, efficient, friendly and just really easy to work with! The price was very very very reasonable as well compared to other invitations I was looking at and the quality did not suffer one bit! Would definitely recommend this company to all my friends! -
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Sara Sent on 05/29/20135 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
They worked with me to get my invitations and saves the dates just right! They were very quick with their responses and the quality was great! -
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Mariel Sent on 05/25/20174.9 out of 5 rating4.9
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 4.5 out of 5 rating4.5
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Flexibility 5 out of 5 rating5.0
Loved working with Tomai for my save the dates and invitations for my upcoming wedding. Both the save the dates and invitations are just BEAUTIFUL, they go with the theme of my wedding perfectly. I am so happy with how they turned out. Tomai will also be designing escort cards for me as well with the same design in the near future. I would absolutely recommend using Paper Heart Company to any of my friends and family because of Tomai's great communication from the beginning until the end, yes, I'm that person who has a million questions and Tomai answered them all very quickly. Look forward to using Paper Heart Company in the future! -
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Emily Sent on 02/21/20174.9 out of 5 rating4.9
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 4.5 out of 5 rating4.5
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Flexibility 5 out of 5 rating5.0
When I found Paper Heart's watercolor pine tree mountain wedding invitations, I knew they'd be perfect for our Oregon mountain wedding. Tomai was flexible and helpful when I discovered the font wasn't to my fiance's liking -- who would have known that's what he'd care about! She was patient and listened to the likes/dislikes until she put together the perfect combination to make us very excited about the big day. I definitely recommend this for invitations -- their products are beautiful and they were fantastic to work with (something I've quickly learned matters a lot in the wedding planning process).
-Emily G. -
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Kara Sent on 06/21/20214.8 out of 5 rating4.8
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Quality of service 5 out of 5 rating5.0
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Average response time 4 out of 5 rating4.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Wedding invitations
We used the paper heart company for our wedding invitations for our 9/4 wedding and couldn’t be happier with how they turned out. Caitlin was so easy to work with and she knew exactly what style/vision we were going for. All of our guests keep raving about them and how beautiful they turned out! 10/10 recommend them for any of your paper needs! -
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Stephanie Sent on 12/09/20204.8 out of 5 rating4.8
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Quality of service 5 out of 5 rating5.0
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Average response time 4 out of 5 rating4.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
A creative and personable duo!
It was an absolute pleasure working with Caitlin on our save the dates and wedding invitations! First and foremost, each time my fiance and I walked into her office, it was like we were seeing a friend we had known for years! Caitlin is so personable and so easy to talk to. On top of that, she has an amazing eye for the colors and designs that work well together. She designed beautiful flowers for our save the dates that then carried over to our actual invitations, everything flowed so perfectly.
Like many couples this year, my fiance and I got married during COVID. About a month before we were planning to send out our invites, the country began shutting down, including all of the printers for our invitations. Even with all the craziness, Caitlin worked SO hard to make sure our order was in on time before the printers closed down. She is dedicated, creative and so sweet! I look forward to working with Caitlin again for future events! -
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Ursula Sent on 03/30/20174.8 out of 5 rating4.8
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 4.5 out of 5 rating4.5
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Flexibility 4.5 out of 5 rating4.5
My experience with Paper Heart Company was so awesome!
Responses were very prompt, answers to questions were thoughtful, and product is lovely!
Thank you!
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Ashley Sent on 08/03/20164.8 out of 5 rating4.8
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Quality of service 5 out of 5 rating5.0
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Average response time 4 out of 5 rating4.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I absolutely love the Paper Heart Company! Caitlin and Tomai were both excellent to work with. I had a lot of personal requests for our wedding invitations and they never told me no and were very accommodating! We exchanged multiple messages back and forth and they were sure to respond every evening and our invitations arrived the day they said they would and they turned out absolutely beautiful! Thank you so much ladies for making our invitations special and easy to purchase. <3 -
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Julie Sent on 07/20/20164.8 out of 5 rating4.8
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Quality of service 4.5 out of 5 rating4.5
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Average response time 4.5 out of 5 rating4.5
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
We ordered our invites, response cards, thank you cards and name cards for our wedding. It was a pleasure working with Paper Heart Company. Tomai responded to my questions quickly and were so helpful in making beautiful fall invites for our Oct. wedding. I highly recommend Paper Heart Company and will be referring them to future brides. They sent us a proof too and we a be very happy with the quality of the invites for our special day. -
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User1386084 Sent on 07/21/20134.4 out of 5 rating4.4
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Quality of service 5 out of 5 rating5.0
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Average response time 3 out of 5 rating3.0
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Professionalism 4 out of 5 rating4.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Very nice company! Just make sure that you spell check everything! -
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Pamela Sent on 06/18/20164 out of 5 rating4.0-
Quality of service 3.5 out of 5 rating3.5
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Average response time 3 out of 5 rating3.0
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Professionalism 4.5 out of 5 rating4.5
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Value 4 out of 5 rating4.0
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Flexibility 5 out of 5 rating5.0
I used Paper Heart Company for the calligraphy for my Save The Dates. I will be honest that I have high standards and I don't pull punches with reviews. I loved the sample watercolor they had in their shop and choose a matching color for my custom liners. Initially communication was good and they promptly responded. It wasn't perfect however and I had to ask whether they received them and had to remind them I had already sent the addresses. I was surprised when they notified me they were completed as I had not seen any pictures/proofs/or examples. They immediately asked me for a review prior to them shipping or me seeing them, which I felt was strange. 5 days later I had to ask whether they had been shipped and if I could have a tracking number. I was then informed they had been returned because of an issue with the label and was then sent pictures. Only then did I realize the calligrapher had taken some artistic liberties and made the "Mr. & Mrs" in the serif font and shrunk it above the script name. I had never seen this done before and would have preferred "okaying" that first. I probably could have been more explicit, but I figured a calligrapher didn't need to be told to keep "Mr. & Mrs. so and so" all on the same line and in the same font. However, I had not sent enough extras for a re-do and they never responded or acknowledged my comments or concerns. Three days later they arrived with the flimsy envelope bent in several places, and the envelopes inside were bent and worn on the corners. They DID promptly address this issue and I provided pictures and they issued a refund on the shipping, noted cardboard should have been placed between the envelopes. I did appreciate that, but all in all I was underwhelmed with the experience.
I am sure they have provided good service, but I would just be extremely explicit on the details and ask for proofs or pictures. -
Quality of service
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