-
Quality of service
0.5 out of 5 rating
-
Average response time
1.5 out of 5 rating
-
Professionalism
0.5 out of 5 rating
-
Value
3.0 out of 5 rating
-
Flexibility
4.0 out of 5 rating
GET EVERYTHING THEY SAY IN WRITING!!!
Update: the owner paid for the plates and he finally apologized for the vases. He apologized for the wrong food too. Nothing we could do now but at least he accepted fault and apologized.
The owners are nice until the week of your event. The owner Juan says many things that he will do and the day before the wedding he was arguing with me and calling me a liar. During my event he was arguing in front of everyone and wouldn't let us speak. It was very rude and unprofessional. The owner's wife, Mappy, makes the cakes and runs the kitchen during the event. Mappy texted me 3 days before the wedding and asked to change the details of my cake. When I asked her why she is barely telling me she cannot design what I asked her to in January, she proceeded to blame me. She said I had changed the design of the cake on her. I sent her a screenshot of our January conversation with the cake design that has stayed EXACTLY the same. She didn't even apologize just said okay that she will fix it. I ordered a fondant covered cake, which is in our contract, and she gave me a buttercream covered cake. My fiancé ordered marble and we got white. My fiancé also ordered Chicken tacos and we received Al Pastor. My wedding colors were green and silver, so I had asked if we could use silver charger plates instead of their gold, and the owner explained to me that they do not have them but if I bought them, he could take it off the amount of our contract. The week of the wedding when I presented him with the receipt of my purchase, he said he never said that and proceeded to call me a liar. He also said, he did not have 13 of the same centerpieces because he broke them, but since he had 10 glass and 3 gold, he was going to order 3 extra glass to fit my wedding since it had no gold. The day before the wedding I saw the 3 gold centerpieces displayed and I reminded him of our conversation. He claimed he never said that and that he would never
GET EVERYTHING THEY SAY IN WRITING!!!
Update: the owner paid for the plates and he finally apologized for the vases. He apologized for the wrong food too. Nothing we could do now but at least he accepted fault and apologized.
The owners are nice until the week of your event. The owner Juan says many things that he will do and the day before the wedding he was arguing with me and calling me a liar. During my event he was arguing in front of everyone and wouldn't let us speak. It was very rude and unprofessional. The owner's wife, Mappy, makes the cakes and runs the kitchen during the event. Mappy texted me 3 days before the wedding and asked to change the details of my cake. When I asked her why she is barely telling me she cannot design what I asked her to in January, she proceeded to blame me. She said I had changed the design of the cake on her. I sent her a screenshot of our January conversation with the cake design that has stayed EXACTLY the same. She didn't even apologize just said okay that she will fix it. I ordered a fondant covered cake, which is in our contract, and she gave me a buttercream covered cake. My fiancé ordered marble and we got white. My fiancé also ordered Chicken tacos and we received Al Pastor. My wedding colors were green and silver, so I had asked if we could use silver charger plates instead of their gold, and the owner explained to me that they do not have them but if I bought them, he could take it off the amount of our contract. The week of the wedding when I presented him with the receipt of my purchase, he said he never said that and proceeded to call me a liar. He also said, he did not have 13 of the same centerpieces because he broke them, but since he had 10 glass and 3 gold, he was going to order 3 extra glass to fit my wedding since it had no gold. The day before the wedding I saw the 3 gold centerpieces displayed and I reminded him of our conversation. He claimed he never said that and that he would never
Palladium Event Center's reply:
Hello Dulce,
Venue has been under new management since April 2018. We would like to get your consideration for a visit to our venue and see the continuous upgrades. Mainly on the customer service, We truly regret that your experience was not the best and most of all that we are not able to recreate your wedding day! Allow us to provide you with a nice experience even if it's just to chat to us! Palladium Event Center & Reception Hall would love to make things better for you and for all our future brides! Sincerely Palladium (623) 628-5508