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Weddings

Palladium Event Center Reviews

Palladium Event Center

Palladium Event Center

Peoria, AZ
4.1 out of 5 rating, 4 Reviews
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Reviews

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4.1 out of 5 rating
4.1 out of 5 rating
4 Reviews
82% recommend it
  • Quality of service
    3.9 out of 5 rating
  • Average response time
    3.9 out of 5 rating
  • Professionalism
    3.9 out of 5 rating
  • Value
    4.5 out of 5 rating
  • Flexibility
    4.4 out of 5 rating
Weddingwire
4.1/5 4 reviews
Google
4.3/5 63 reviews
  • H
    Hope Sent on 03/23/2017
    5 out of 5 rating
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    My husband and I got married at the palladium on February 11th of this year and this venue was amazing. I honestly couldn't have found better. I was a little nervous at first due to it being a newer venue but Juan and his wife Mappy made sure that everything was taken care of. The venue is beautiful and I loved the all inclusive packages they provide. If you go with that option you won't regret it. The food we picked was berria and it was great, we definitely had more than one plate on the wedding day. The cake that was made by Mappy was gorgeous and delictable. Everything about this place is great and hopefully in 10 years we can do our vow renewal here.
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    Andrea Sent on 10/30/2017
    4.9 out of 5 rating
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      4.5 out of 5 rating
    The service was amazing, the staff were super nice and friendly. I didn't have to worry about anything, everything was set up perfectly. It is elegant and the price was just right. Thank you for making our day so amazing!
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    Liza M. Sent on 10/19/2017
    4.6 out of 5 rating
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    I have nothing but wonderful things to say about Palladium,we love how our wedding turned out, Juan and Mappy did a awesome job. We are still getting calls on how beautiful the wedding was and how everything was done properly. Thank you so much for everything you guys did. I will definitely recommend to all of my family and friends.
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  • Dulce
    Dulce Sent on 09/26/2017
    1.9 out of 5 rating
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      0.5 out of 5 rating
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    GET EVERYTHING THEY SAY IN WRITING!!!
    Update: the owner paid for the plates and he finally apologized for the vases. He apologized for the wrong food too. Nothing we could do now but at least he accepted fault and apologized.

    The owners are nice until the week of your event. The owner Juan says many things that he will do and the day before the wedding he was arguing with me and calling me a liar. During my event he was arguing in front of everyone and wouldn't let us speak. It was very rude and unprofessional. The owner's wife, Mappy, makes the cakes and runs the kitchen during the event. Mappy texted me 3 days before the wedding and asked to change the details of my cake. When I asked her why she is barely telling me she cannot design what I asked her to in January, she proceeded to blame me. She said I had changed the design of the cake on her. I sent her a screenshot of our January conversation with the cake design that has stayed EXACTLY the same. She didn't even apologize just said okay that she will fix it. I ordered a fondant covered cake, which is in our contract, and she gave me a buttercream covered cake. My fiancé ordered marble and we got white. My fiancé also ordered Chicken tacos and we received Al Pastor. My wedding colors were green and silver, so I had asked if we could use silver charger plates instead of their gold, and the owner explained to me that they do not have them but if I bought them, he could take it off the amount of our contract. The week of the wedding when I presented him with the receipt of my purchase, he said he never said that and proceeded to call me a liar. He also said, he did not have 13 of the same centerpieces because he broke them, but since he had 10 glass and 3 gold, he was going to order 3 extra glass to fit my wedding since it had no gold. The day before the wedding I saw the 3 gold centerpieces displayed and I reminded him of our conversation. He claimed he never said that and that he would never

    Palladium Event Center's reply:

    Hello Dulce,

    Venue has been under new management since April 2018. We would like to get your consideration for a visit to our venue and see the continuous upgrades. Mainly on the customer service, We truly regret that your experience was not the best and most of all that we are not able to recreate your wedding day! Allow us to provide you with a nice experience even if it's just to chat to us! Palladium Event Center & Reception Hall would love to make things better for you and for all our future brides! Sincerely Palladium (623) 628-5508