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Quality of service
3 out of 5 rating
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Average response time
3 out of 5 rating
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Professionalism
2 out of 5 rating
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Value
3 out of 5 rating
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Flexibility
3 out of 5 rating
Beautiful Venue, but planning was a struggle
Our wedding day at Oakwood was truly beautiful. The food was excellent, and the day-of logistics were executed smoothly. However, the planning process leading up to the event was frustrating and disappointing.
Room Block and Vacation Home Issues:
On-site accommodations were a major factor in choosing Oakwood, as all our guests were traveling. We booked nearly a year in advance and were told we could add rooms at any time, with no concern about availability during the off-season. Based on this, we delayed finalizing our block while confirming our guest list. Just weeks after signing our contract, another wedding booked the remaining rooms. While we didn’t expect Oakwood to hold rooms indefinitely, we were given inaccurate information and no warning, leaving most of our guests without accommodations.
Additionally, we and another guest reserved vacation homes through Oakwood, which were canceled two months before the wedding. We were told the homes were needed for a long-term tenant and an employee. The only options initially presented to us were for our guests to stay off-site, to reschedule our wedding, or to cancel our contract altogether. After several days of back-and-forth communication, Oakwood was eventually able to offer a handful of additional rooms. While we appreciated the final outcome, the process lacked accountability and proactive support, which made an already stressful situation more difficult to navigate.
Outdoor Space Double-Booking:
A large, multi-event wedding was scheduled the same weekend as ours, with overlapping times — one on the Lakeside Patio and ours on the Grand Lawn. We had to repeatedly ask for the other wedding’s schedule, as Oakwood didn’t seem clear on what events were happening or where. To avoid a conflict, we had to adjust our ceremony time, which was inconvenient for both parties.
Accounting and Finances:
Finalizing payment was frustrating due to multiple errors in our food and beverage contract. Oakwood changed their bar menu mid-year, and we were repeatedly quoted prices that didn’t match our original agreement. We had to double-check everything and advocate for correct pricing.
Oakwood delivered a beautiful wedding day with excellent food and smooth logistics. But the planning process was far from seamless. We had to advocate for ourselves constantly, fixing accounting errors, confirming menu and bar package details, and chasing down basic information. Weddings are a major investment, and without our vigilance, we’re not confident we would have been accurately charged. Whether due to miscommunication or broader coordination issues, it’s difficult to fully trust a venue that struggles to manage its own logistics. If you choose Oakwood, go in with eyes wide open and be prepared to stay actively involved every step of the way
