O Photo Photography Reviews
Reviews
4.9 out of 5 rating
4.9 out of 5 rating
20 Reviews
97% recommend it
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Elizabeth H. Sent on 06/09/2019
Very Experienced and Helpful
Drew is fantastic. He is incredibly professional and experienced. As we were planning, he was able to tell us about his experiences and helped us make a wedding timeline that worked and made sense for our big day. On the day of the wedding, he was more than willing to help us out in whatever way he could. And, not to mention, the pictures turned out beautiful. I would 100% recommend him to a friend. He played a large role in making our wedding day go smoothly. -
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User2948517 Sent on 01/14/2017Drew was great to work with! He was full of fun ideas for us to do and was up for anything! He was there early in the morning and stayed through a good portion of the reception! He captured all the perfect moments for my brother and his wife! He is very reliable- he drove in a snow/ ice storm an hour to be there for us and capture us having fun and getting ready for the big day! I would suggest O Photo to anyone! When we got the pictures back they were everything we could have asked for and more! -
User2948480 Sent on 01/14/2017O Photo was the photographer company for our wedding. Drew was great. More than just a great photographer, he made the whole event better. We had so many options with our photos, it was hard to choose, and drew still works with us when we want something changed, even though it was a while ago. -
![Cody]()
Cody B. Sent on 11/18/2018Awesome on the day of our wedding, but the job doesn't end there.
I would first like to say that Drew was awesome during our engagement shoot and on our wedding day! His willingness to do anything and desire to make us happy were evident throughout our wedding. The reason for my rating comes from his lack of effort he put in after our day was over, his inability to acknowledge our concerns after expressing them, and it being very apparent that he didn't do anything at all to our collection of photos. He originally told us that we would get our photos 3-6 weeks after, but would for sure see sneak peaks before then. On top of not reaching out to us one time in the 10 weeks we waited for photos, we had to mention not getting sneak peaks twice in 5 weeks before he even acknowledged our concern. After expressing my frustration once I saw 25 sneak peaks of another couple the day after their wedding, he gave us 7 photos before we waited another 5 weeks for the rest of the photos. He continually gave us the excuse of having a wedding every weekend and his other full-time job during the week, which I felt we were very understanding about especially since we had thought he was editing/going through our photos. I don’t see this as that big of an issue because in the end, people make mistakes and waiting for our photos was expected, but it seemed like he had spread himself too thin and just forgotten about us. We had to keep asking him for updates on the photos and I felt like he had finally had enough and so he just sent us what he had: untouched photos that included many blurry ones, a lot of duplicates and many unnecessary photos. After seeing these and realizing he hadn’t done what we had assumed we were waiting for and was taking him so long, we expressed all of our concerns only to receive a response of, “That’s what happens when you rush an artist.” If he wasn’t planning on doing anything, I seriously don’t understand what was taking him so long besides the fact that he took on more than he could obviously handle. After our special day, his payday, had ended, the professionalism just wasn't there like it had been and that is what truly bothered me. The inability to finish the job was very irritating. He did a great job taking our photos, but that is about all I can say he did.O Photo Photography's reply:
To Shelby and Cody; I am sorry we didn’t meet your expectations.
For those looking at this review I would ask you to judge the photos yourself.
Online Album: https://www.borst.ophotophotography.com/?fbclid=IwAR0QBCX1g4IIWXpW9Zzv3oRGk3bm-xSHiBSchUfoTGXY0gw5AF4slCe5wUU
Pricing Sheet with expected services provided: https://www.ophotophotography.com/wedding-photography-pricing
They chose the essentials plus package. I think it’s important to note what was provided. More than 50 total service hours 1,800+ photos were delivered professionally edited to the bride and groom, 12 hours lead photographer for the day, 12 hours second shooter for the day, engagement shoot, consult, 30 day out meeting, follow ups on the phone and messaging, and more. The day of the wedding it was told to Cody and Shelby it would be an estimated 3-6 weeks during a non-busy season, but that it will more than likely take longer with the busiest wedding season (no where in the contract does it state a timeline because it is a variable that changes among slow and busy seasons). Many messages were sent back and forth, and the messages showcase we were responsive. When talking with Cody on the phone, he said that they “just wanted the photos” I put them on the disk and shipped them out before going through and weeding out some of the photos, because they wanted them right away. When I saw the complaint about the blurry photos and photos with many duplicates on Facebook. I stayed proactive; and I put together the album I would have reduced it down to and delivered it. I would have done this sooner, but Cody specifically told me on the phone that they wanted them all and he would sort through them. I asked many times if he was sure, and he said yes. No one likes to be later than expected, and for that we definitely apologize.
Cody and Shelby knew I was a full-time special education teacher from the beginning and that this is a business going from part-time to full time, that we had a wedding every Saturday that we serve their whole day, engagement shoots every Sunday and during the week (September-mid November). These were not excuses, but the simple facts of why we would be taking longer than the normally estimated 3-6 weeks. Cody states that he thought he doesn’t feel the photos were edited; (I left the link above for the the audience to be the judge of the album, if they were or weren’t edited). Cody states that isn’t a big issue to take more time, but that is what any/all the negative review is about and from where the problem(s) manifested. They wanted communication, but they state they knew why it was taking longer than the estimated 3-6 weeks in the review. I don’t know how they would know that if we weren’t communicating with them or reaching out. I have other customers during this same time period who are understanding of the photos taking longer, and patiently waited while their photos were edited. Cody said, “We kept asking for updates”. They did, we responded, have never stopped open lines of communication, and are willing to talk with them to this day. The response of “That’s what happens when you rush an artist” is true and I’m sorry we got frustrated. The response came out of frustration that we were continually working so hard to get them the photos, and it didn’t seem to help. Upon recieving the photos, they had too many photos, and weren’t willing to allow me to weed them out. Knowing this was their frustration, we stayed proactive and created the online album. Cody said, “After our special day, his payday, had ended, the professionalism just wasn't there like it had been and that is what truly bothered me”. We are still here and will do what we need to make things right. Don’t hesitate to reach out. We are sorry it took longer than 3-6 weeks to get you the photos. Cody and Shelby, we are sorry we didn’t meet your expectations, but we are here when and if you still want/need resolution. We will still go above and beyond to ensure you are happy.
Thanks,
Drew Otto & O Photo
(515) 402-9942
drew@ophotophotography.com
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