Noémie Reviews
Reviews
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Quality of service 4.9 out of 5 rating4.9
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Average response time 4.9 out of 5 rating4.9
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Professionalism 4.9 out of 5 rating4.9
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Value 4.9 out of 5 rating4.9
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Flexibility 4.9 out of 5 rating4.9
Awards
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Peilin Sent on 05/26/20255 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Beautiful sparkling ring!
Good quality with an affordable price, I am so happy with this dainty sparkly ring! It stacks well with other rings, or just wear by it self, it is so sparkling on my hand. Their customer service is amazing! They get you informed with what options are available/ in stock for your best convenience! Will definitely shop again! -
Quality of service
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Paulla Sent on 02/28/20255 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
My Second Purchase
Noemie is my go-to jeweler! High quality, well made, and beautiful! Customer service is impeccable and prices are more than fair for the level of quality! Give them a try. You will not be disappointed! -
Quality of service
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Anita Sent on 02/01/20255 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
When you know, you know
My husband and I have always joked that “when you know, you know”. We say that because we dated for two weeks, got engaged and were married three months later. That was over 20 years ago. When we started looking for my eternity ring for our anniversary on February 7th I had that same feeling when I saw this ring. It wasn’t the standard looking eternity ring; it was just a little different with the angles of the four different shapes of stones. We knew that was the ring we’d been looking for.
I’d recommend Noémie Jewelry to anyone thinking about making a diamond ring purchase. I also have their halo necklace and get compliments on it every time I wear it. Like I said, when you know, you know.
Anita Theriot -
Quality of service
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Caryn Sent on 01/06/20255 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Company with Integrity
Noemi stands behind their products and provides excellent customer service. Their jewelry is high quality. -
Quality of service
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Mrs. Sent on 01/06/20255 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Open band ring
When choosing a wedding set, consider how they stack and line up. Having a ring sliding side to side is annoying! I was so pleased to find an open band ring for making a treasured heirloom work with my other rings. Noémie is very responsive with communication, and seems perfectly able to customize and ensure your purchase is how you want it. They kept me apprised of the transaction and shipping and delivered on time. I didn’t have to return anything, but I always check reviews before purchasing online, and they seem so responsive that I can’t imagine there would be any issue. I found the pricing for what I bought to be very good, and the stones are so bright and sparkly. This company really has their act together. In all, a very professional company wanting to please customers with great products. In the photo you see my beloved late mother-in-law’s multi-stone wedding ring sitting nicely with my other ring. The Noémie ring is the middle band, but I can switch it around to make other ring combos work better as well. -
Quality of service
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Rupinder Sent on 12/24/20245 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Exquisite! Charming! Chic!
High quality design, diamonds, and delivery! Another gem for my collection. -
Quality of service
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Sonia Sent on 10/21/20245 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Beautiful jewelry
I have loved all my pieces of jewelry bought from Noemie. They are original in design and of excellent quality. Their customer service is great and they are prompt in replying back to any query. I have purchased over 5 pieces from Noemie and plan to get more in the future. -
Quality of service
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Glenda Sent on 10/01/20245 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Gold Five Heart Ring
The ring I purchased is just what I was searching for - I love it! Noemie is a wonderful place to shop. -
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Barbara Sent on 07/10/20245 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Quality Pieces
Don’t hesitate to purchase here! I have bought two pieces and am contemplating another as I write this! The quality is great and the prices are very fairly priced. I went with lab diamonds as I prefer them for affordability and sustainability. Press the checkout button. No regrets! -
Quality of service
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Irene Sent on 08/04/20205 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Amazing Quality
Noemie rings are almost too good to be true. But they are the real deal! I honestly have no idea how they are able to offer such a good quality for the price you pay, but it is a no-brainer! And with free shipping and returns, you are able to try it out at home first, risk free! They have several different types to rings to choose from and I even got one for my mom :) -
Quality of service
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Jessica Sent on 10/12/20195 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Amazing! Love them!
Absolutely loved everything about them, from the service, quality, customer service! Thanks for such a great experience! Love! -
Quality of service
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Kailey Sent on 09/18/20195 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Wedding band success!
Ordered my wedding band off of Noemi and was not disappointed. Shipped quickly and turned out more beautiful than in the pictures. -
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Lisa Sent on 08/26/20195 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Simply Beautiful!
I've purchased the petite diamond band in white gold to stack with my other white gold and silver rings, and the diamond eternity band to wear on my left hand with my band. Both are beautiful and so sparkly! My friends have noticed the sparkle and have commented on how pretty the rings are. Don't hesitate, buy and enjoy! -
Quality of service
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Teresa Sent on 08/14/20195 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Great present to receive
Received a present from my daughter, sparkly diamonds, great size and quality. Would love to receive again. -
Quality of service
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Kaitlyn Sent on 08/13/20195 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Great affordability for lovely pieces
I bought one of the smaller diamond bands initially to go with my grandmothers wedding band that I wear on my right hand. It was such a great price for the product and quality (and looked so good) that I bought a second band so they create a really cute stack. Would absolutely recommend! -
Quality of service
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Dara Sent on 08/11/20195 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Love my rose gold eternity band!
My rose gold eternity band is absolutely perfect. I purchased this as an “add-on” to my stack, and it’s perfect stacked with my other rings but also pretty enough to wear all by itself. Customer service was fantastic. Would buy again, 100%! -
Quality of service
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Brittany Sent on 08/07/20195 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
A perfect fit
I had stumbled upon Noemie before I was engaged. When it came time to buy a wedding band, I knew the 1 ct eternity band was a front-runner for me. After trying on similar styles from other retailers, I decided to pull the trigger.
The ring arrived quickly, but when it did, I realized 1) it was slightly too big, and 2) I didn’t really like the look of the gap between the band and my low-set oval engagement ring. I personally don’t care for chevron bands and was at a loss for what other alternatives I had when I found Noemie’s open band. At that point, I was at a loss- should I get only the open band? Would I be able to stack it with the 1 ct band? Would stacking the bands affect my sizing for either ring? Both rings? I live in NYC but didn’t have time to go to the showroom, so I ended up just ordering both rings in 2 sizes, knowing I would be returning at least 2, possibly 3 or all 4 of the rings, which made me very nervous. Customer service was extremely helpful and kept in touch with me throughout the whole process. I ended up with the smaller size of both the 1 ct band and the open band. The open band fits PERFECTLY with my engagement ring and sits flush with both my engagement ring and the eternity band, eliminating the annoying gap. Both bands are fantastic quality- I look forward to wearing them every day for years to come and eventually passing them down. -
Quality of service
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Rachael Sent on 08/07/20195 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
easy, quality, and affordable
My experience getting wedding bands made with Noeme was seamless. They were very easy to work with and super affordable for a product that was equal to other rings I was looking at. We were a little behind in the process and they were able to create our wedding bands in time for our wedding. -
Quality of service
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Brooke Sent on 08/06/20195 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Great quality, price and customer service
I needed a quarter size (5.25) and they were great at communicating with me to make sure my order was correct. I’m so happy with my ring and get compliments all the time. -
Quality of service
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Krista Sent on 08/06/20195 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Finally Found the Perfect Wedding Band!
I spent a year looking for the perfect ring. We went to different jewelry stores, I searched online, but I couldn’t find anything to match my heirloom solitaire. Then we found Noemie - not only was the ring gorgeous, it matched the width and height of my solitaire exactly. It looks custom made. I’m so in love! -
Quality of service
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Madeleine Sent on 08/06/20195 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Affordable, Quality Jewelry
I love my wedding band from Noemie! It's beautiful and so much more affordable than similar styles I found at other places. Would recommend to anyone. -
Quality of service
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Elizabeth Sent on 08/06/20195 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The absolute best rings!
I have three wedding bands from Noemie and they're all fantastic. The quality is amazing and the prices are extremely reasonable. You can compare to any other jeweler and I guarantee Noemie will be the best value. Noemie was also the only jeweler that had an open band style ring. The setting on my engagement ring was too low for an eternity band and this one is perfect. I highly recommend Noemie! -
Quality of service
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Kim P. Sent on 08/06/20195 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I recommend Noemie to all my friends!
I bought two baguette diamond bands for my wedding band from Noemie.com. I originally bought one and loved it so much, I needed another! I've gotten so many complements and recommend Noemie.com to all my friends. Super fast shipping, quality products, beautiful presentation. You can't go wrong. I plan on buying the matching baguette diamond earrings soon! -
Quality of service
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Laurel Sent on 08/06/20195 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Couldn’t be happier!
I have purchased both the vintage and petite diamond bands as well as a pair of earrings and couldn’t be happier. I wear all daily and love them. High quality, ethical diamonds that shine, fast delivery and the best customer service! -
Quality of service
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Bimla Sent on 08/06/20195 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Gorgeous ring!
Was a little skeptical at first but when I received my petite eternity band, all my doubts were gone. The delivery was swift and it came in a really cute drawstring pouch. Loved my purchase, and would certainly buy it again. -
Quality of service
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Erin Sent on 08/06/20195 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
My favorite ring!
I absolutely love my ring, it’s dainty, beautiful and completely me. It also perfectly matches my engagement ring. You also cannot beat the price. I love this company, and love that they make quality jewelry for half the price of the big corporate companies -
Quality of service
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Alyssa Sent on 08/05/20195 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Amazing! Would definitely recommend
Amazing quality! Looks great! I wanted a unique wedding band and found the perfect one! -
Quality of service
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Vanessa Sent on 08/05/20195 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Beautiful ring, still beautiful 2 years in
I ordered my wedding band from Noemie after years of pricing different options and not finding exactly what I wanted. The ring sparkles and shines with the look of quality and it still looks great 2 years in. So pleased with my purchase and will purchase again! -
Quality of service
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John Sent on 08/05/20195 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Awesomeness!
My wife's wedding band is beautiful! She loved it sooo much. Thanks Noemie!! -
Quality of service
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Jessica Sent on 08/05/20195 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Easy, high-quality, and flexible
I purchased an "i love you mama" ring as a Mother's Day gift. The packaging was beautiful, shipping happened as quoted, and the 4-month payment plan system made the purchase easy on my budget! I love the classic, almost minimalist style of all their jewelry and have my eye on a necklace for myself. -
Quality of service
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Gabrielle Sent on 07/30/20195 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Petite Diamond Band
I was on the hunt for the perfect wedding band when I came across Noemie's petite diamond band. I have relatively small fingers, so I wanted something that would look dainty and elegant and would sit nicely under my bezel engagement ring. The petite diamond band looked perfect, but I wanted it in platinum to match my engagement ring and it was imperative that the materials were ethically sourced. A quick call to Noemie and I was immediately assured that it could be be made in platinum (at a very reasonable rate I may add) and that they adhere to the Kimberly process/UN regulations. I was thrilled when it arrived - it is gorgeous! Simple, yet sophisticated - I get many compliments on it even though we have been married for two years now. Moreover, every step of the process was executed seamlessly by their customer service and production teams. I have recommended this company to countless people now and look forward to buying more items from them in the future to celebrate other milestones in our lives.
TL;DR: Awesome company, beautiful ring, couldn't be happier :) -
Quality of service
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Liz A. Sent on 07/18/20195 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Beautiful Jewelry
The customer service is top notch. Quick shipping and simple return process. I ended up with the perfect eternity band to match my engagement ring. Highly recommend! -
Quality of service
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Alison Sent on 07/18/20195 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Absolutely gorgeous! Loved working with Noemie to create my wedding band.
I had my wedding band created by Noemie because I wanted it to be of ethical and sustainable materials. Not only was it all of that, it was absolutely gorgeous and I still get excited looking at my finger each day. -
Quality of service
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Tony Sent on 07/18/20195 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Great Value
Great value and beautiful ring! -
Quality of service
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Colleen Sent on 07/18/20195 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Love my wedding band!
Noemie had the highest quality and best value around! -
Quality of service
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Ashley Sent on 07/17/20195 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Amazing diamonds, excellent craftsmanship.
I purchased my wedding band from Noemie and it is perfect! If you want something custom be prepared to wait a month or two, but it’s worth the wait! I have the eternity band ring in platinum and it’s gorgeous. It sparkles like none other and the quality and customer service are unmatched. -
Quality of service
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Steph Sent on 07/17/20195 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Petite wedding band
The quality and beauty of this jewelry seems too good to be true, but it really is that amazing. I love my diamond band so much! -
Quality of service
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Oren Sent on 07/02/20195 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Our wedding bands
We love our wedding bands, I did tons of research and Noemie had the best quality and value by far! I'll be a lifetime customer! -
Quality of service
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Noelle Sent on 06/28/20195 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Amazing! Simply the best.
Obsessed with my ring! The diamonds are so sparkly! And the price was the best I saw anywhere. We used the money we saved on the ring for our honeymoon :) Thank you Noemie for making it possible xox -
Quality of service
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Elizabeth Sent on 08/15/20194.8 out of 5 rating4.8
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 4 out of 5 rating4.0
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Flexibility 5 out of 5 rating5.0
Excellent Quality and Value
Beautiful ring; they were very prompt and helpful. I accidentally got the wrong size and they returned free of cost and sent me another right away. They also offer customized rings if you don't see what you want. -
Quality of service
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Jennie Sent on 08/08/20194.8 out of 5 rating4.8
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 4 out of 5 rating4.0
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Flexibility 5 out of 5 rating5.0
Gorgeous pieces and amazing service
I picked the curved chevron for my wedding band and absolutely love it. Booking an appointment at their Soho loft was easy enough. The associates never hovered as I tried on various items but were always helpful if I had any questions. It was such an easy process and customer service was super responsive when I had to change my shipping address after ordering. I already have my eye on the Graduate ring for my next splurge. -
Quality of service
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Betul Sent on 04/24/20204.4 out of 5 rating4.4-
Quality of service 4 out of 5 rating4.0
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Average response time 5 out of 5 rating5.0
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Professionalism 4 out of 5 rating4.0
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Value 5 out of 5 rating5.0
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Flexibility 4 out of 5 rating4.0
Perfect Anniversary Gift
I love my Noemie rings so much. I have three different rings from this brand. I absolutely adore all of them.
Please check my review and experience with the brand.
http://alleygirl.com/noemie-rings-review-how-quality-noemies-18k-solid-gold-jewelry/ -
Quality of service
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Tara Sent on 11/13/20251 out of 5 rating1.0
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Quality of service 1 out of 5 rating1.0
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Average response time 1 out of 5 rating1.0
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Professionalism 1 out of 5 rating1.0
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Value 1 out of 5 rating1.0
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Flexibility 1 out of 5 rating1.0
Worst experience I’ve ever had with a company
I loved the idea of using Noemie’s custom design option and they designed me a beautiful ring. I’m generally overly cautious with jewelry, to the point of not wearing jewelry as much as I should to get the true value of it. I only wore the ring out a total of 20 times and only for a few hours each time. I even removed the ring when washing my hands! And it literally just snapped into two pieces one today when I was putting it on. I think their design must have been flawed, because it snapped at a point where two diamonds came together. When I sent it back to them, I was expecting a conversation about how they could redesign it so it wouldn’t break again since it seems like it’s a problem that would recur. Jewelry is meant to be worn. But instead, they claimed I had somehow caused the problem and tried to charge me even more money to “repair” it. This was very offensive to me, because I know for a fact I didn’t damage it in any way. I was saddened by this experience and will hesitate before splurging on myself again, because it feels too risky when this is the way companies cheat their customers these days.
Update: After they randomly accused me via email, without proof, of somehow causing this to happen and told me I needed to pay even more money for a faulty ring (with no plan to address the design flaws that caused it to snap in half), I haven’t even been able to reach any of their staff on the phone or get a call back despite multiple requests.Noémie's reply:
Hi Tara,
We’re very sorry that your ring broke. We know how personal a custom piece is, and we understand how upsetting it must have been to see it damaged.
As a small business that designs and crafts every piece in-house, we take our workmanship and customer experience extremely seriously. When a piece comes back to us with damage, we conduct a detailed inspection because our reputation is built on the quality and integrity of what we create.
Your custom ring was reviewed under magnification by both our jewelers and our quality-control team. Their findings showed a tear pattern in the metal consistent with an external pull or impact on the setting—not a structural or manufacturing defect. For that reason, the damage did not fall under our warranty, which covers workmanship issues but not accidental impact or snag-related breakage.
That said, we never want a customer to feel unsupported. Even though the damage was outside warranty coverage, we offered a significantly discounted repair and are still happy to restore the piece.
We truly appreciate that you trusted us with a custom design and are sorry this experience left you disappointed. If you’d like to revisit repair or speak directly with a team member, please contact us at customerservice@hellonoemie.com or call us at 646-846-8882. We’d welcome the opportunity to make this feel better for you. -
Quality of service
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