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Quality of service
0.5 out of 5 rating
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Average response time
2.0 out of 5 rating
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Professionalism
0.5 out of 5 rating
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Value
0.5 out of 5 rating
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Flexibility
2.0 out of 5 rating
DO NOT ORDER STONES WITH NAVNEET GEMS
I placed 2 custom orders with Navneet Gems and specifically flew to Bangkok to collect the first order. I was not given what I ordered in terms of calibrated shape/height, but I took what acceptable stones I could. Navneet promised if we continued to work with him, he would personally look after each order and make sure it was exactly to our specifications.
After many emails and discussions with Navneet about my concerns re: placing a 2nd order, he guaranteed that if I wasn't happy with the stones the 2nd time, he would refund the order in full. I was happy with that.
The 2nd order arrived and it was much, MUCH worse than the first order - I wasn't able to use one stone as the cut was so poor. Navneet never saw the stones, (he did not QC them as promised) as the order arrived direct from India.
When I contacted him with this information and images of the stones, he proceeded to tell me that I would not get anything better from anywhere else and that I would regret not taking them. He then proceeded to tell me that he believes in Karma and will always treat his customers with respect and honesty.
To avoid more back and forth, I advised Navneet I'd make a claim through Paypal. I sent the stones back via registered post from Australia, however Paypal rejected my claim because they couldn't track the package with Australia Post (Registered Post with Australia Post is not a trackable service - however once the parcel arrives to the destination country, the tracking number becomes visible on the destination country's national postal service, ie: USPS, Thailand Post).
Navneet told Paypal he hadn't received the returned package. I tracked the package with Thailand Post and found it had been received and signed for 12 days earlier.
Blown away by the deceitfulness of Navneet Gems. I'll be reporting them to Paypal for fraud.
Navneet will promise you EVERYTHING and deliver product you wont be able to use.
DO NOT ORDER STONES WITH NAVNEET GEMS
I placed 2 custom orders with Navneet Gems and specifically flew to Bangkok to collect the first order. I was not given what I ordered in terms of calibrated shape/height, but I took what acceptable stones I could. Navneet promised if we continued to work with him, he would personally look after each order and make sure it was exactly to our specifications.
After many emails and discussions with Navneet about my concerns re: placing a 2nd order, he guaranteed that if I wasn't happy with the stones the 2nd time, he would refund the order in full. I was happy with that.
The 2nd order arrived and it was much, MUCH worse than the first order - I wasn't able to use one stone as the cut was so poor. Navneet never saw the stones, (he did not QC them as promised) as the order arrived direct from India.
When I contacted him with this information and images of the stones, he proceeded to tell me that I would not get anything better from anywhere else and that I would regret not taking them. He then proceeded to tell me that he believes in Karma and will always treat his customers with respect and honesty.
To avoid more back and forth, I advised Navneet I'd make a claim through Paypal. I sent the stones back via registered post from Australia, however Paypal rejected my claim because they couldn't track the package with Australia Post (Registered Post with Australia Post is not a trackable service - however once the parcel arrives to the destination country, the tracking number becomes visible on the destination country's national postal service, ie: USPS, Thailand Post).
Navneet told Paypal he hadn't received the returned package. I tracked the package with Thailand Post and found it had been received and signed for 12 days earlier.
Blown away by the deceitfulness of Navneet Gems. I'll be reporting them to Paypal for fraud.
Navneet will promise you EVERYTHING and deliver product you wont be able to use.
User2548515 Sent on 03/07/2016I ordered a lot of tourmalines, rutile quartz and tanzanite. I was extremely happy with the purchase I made. I wanted something a bit more special and various sizes and shapes and I got exactly what I wanted. I am extremely happy I chose to work with them and I will order as soon as possible other stones.
User1883297 Sent on 10/24/2014What a gemstones quality you have. Really Superb!!!! Your delivery timing appreciable!!