VibesPro Reviews
View more informationReviews
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 4.9 out of 5 rating
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Flexibility 5 out of 5 rating
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Georgios S. Sent on 08/27/20245 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Weeding 24.08.24
Stelios made the weeding a party as we wanted Dimitris “lighted”up as a proStelios made the weeding a party as we wanted Dimitris “lighted”up as a pro -
Quality of service
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Giannis S. Sent on 08/01/20245 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
The delivered a difficult task
In every partnership there are easy tasks and difficult ones.
At the end Vibes Pro delivered the best.
We had an amazing time, Milton the DJ was on point! He managed to follow the vibe of the crown and everyone was dancing until the end of the party.In every partnership there are easy tasks and difficult ones.
At the end Vibes Pro delivered the best.
We had an amazing time, Milton the DJ was on point! He managed to follow the vibe of the crown and everyone was dancing until the end of the party. -
Quality of service
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Maria V. Sent on 07/26/20245 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
The absolute wedding
We worked with the team at our wedding in Athens on 20/07/24..Thn whole VibesPro team was amazing! Their professionalism, their communication throughout the duration of the organization, was truly unique. They were committed from the beginning to achieve the best result. DJ Stelios, one of a kind, and Miltos, from the first appointment to the last, he was ready to fulfill our ideas and wishes. Guys, you are amazing, you have passion on what you do and that's the most important! Thank you so much!We worked with the team at our wedding in Athens on 20/07/24..Thn whole VibesPro team was amazing! Their professionalism, their communication throughout the duration of the organization, was truly unique. They were committed from the beginning to achieve the best result. DJ Stelios, one of a kind, and Miltos, from the first appointment to the last, he was ready to fulfill our ideas and wishes. Guys, you are amazing, you have passion on what you do and that's the most important! Thank you so much! -
Quality of service
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George C. Sent on 07/23/20245 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Friendly and professional attitude
All the members of VibesPro surpassed our expectations and made the wedding event very successuful from every aspect. Professionalism, quality of service and utmost communication skills are the features of the company that are still branded on our memory.
Fei made the light outcome seem like a fairy tale. The result was tailored to our needs and the ground fireworks despite the wind put an extra finishing touch in our entrance.
Our DJ, Vassilis Raptis was very kind and good listener. He met our needs to the full and achieved an excellent musical atmosphere for our guests and us.
All the members of VibesPro surpassed our expectations and made the wedding event very successuful from every aspect. Professionalism, quality of service and utmost communication skills are the features of the company that are still branded on our memory.
Fei made the light outcome seem like a fairy tale. The result was tailored to our needs and the ground fireworks despite the wind put an extra finishing touch in our entrance.
Our DJ, Vassilis Raptis was very kind and good listener. He met our needs to the full and achieved an excellent musical atmosphere for our guests and us.
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Quality of service
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Γεωργία ?. Sent on 07/16/20245 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Unforgettable wedding experience thanks to VibesPro & Dj Stellios
Our wedding day at VibesPro was truly unforgettable. From the moment we arrived, we were met with exceptional service and attention to detail. Our Dj Stellios went above and beyond to ensure that every aspect of our special day was taken care of. The staff's professionalism and friendliness made us feel at ease and allowed us to fully enjoy the celebration.
One of the standout features of working with VibesPro was their flexibility and willingness to accommodate our requests. They listened to our ideas and preferences, ensuring that everything was tailored to our vision. This personalized approach made us feel truly valued as clients and made a significant difference in the overall experience.
Overall, our wedding at VibesPro was a beautiful and joyous occasion, thanks to the dedication and hard work of the entire team. We are grateful for the memories created and the seamless execution of our special day. We highly recommend VibesPro to any couple looking for a reliable and creative vendor to bring their dream wedding to life.Our wedding day at VibesPro was truly unforgettable. From the moment we arrived, we were met with exceptional service and attention to detail. Our Dj Stellios went above and beyond to ensure that every aspect of our special day was taken care of. The staff's professionalism and friendliness made us feel at ease and allowed us to fully enjoy the celebration.
One of the standout features of working with VibesPro was their flexibility and willingness to accommodate our requests. They listened to our ideas and preferences, ensuring that everything was tailored to our vision. This personalized approach made us feel truly valued as clients and made a significant difference in the overall experience.
Overall, our wedding at VibesPro was a beautiful and joyous occasion, thanks to the dedication and hard work of the entire team. We are grateful for the memories created and the seamless execution of our special day. We highly recommend VibesPro to any couple looking for a reliable and creative vendor to bring their dream wedding to life. -
Quality of service
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Dimitris Sent on 07/08/20245 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Highly recommended
Highly professional approach with great experience in the field and fresh ideas!Highly professional approach with great experience in the field and fresh ideas! -
Quality of service
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Margarita B. Sent on 06/25/20245 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Excellent cooperation
Excellent cooperation and communicationExcellent cooperation and communication -
Quality of service
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Georgina M. Sent on 06/25/20245 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Absolutely phenomenal experience!
The lights and DJ setup were nothing short of spectacular. The team was professional, attentive, and truly understood our vision. The lighting created a magical ambiance that perfectly matched the mood of each moment, while the DJ kept the dance floor alive all night with an incredible mix of music. Every detail was flawlessly executed, ensuring our special day was unforgettable. Highly recommend Vibes Pro for any event – they exceeded our expectations in every way! Special thanks to Faye and Christos!The lights and DJ setup were nothing short of spectacular. The team was professional, attentive, and truly understood our vision. The lighting created a magical ambiance that perfectly matched the mood of each moment, while the DJ kept the dance floor alive all night with an incredible mix of music. Every detail was flawlessly executed, ensuring our special day was unforgettable. Highly recommend Vibes Pro for any event – they exceeded our expectations in every way! Special thanks to Faye and Christos! -
Quality of service
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Κυριάκος ?. Sent on 06/25/20245 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Perfect wedding day
Excellent professionalism, very scheduled activities before the wedding day with questionnaires, proposals etc. They were very flexible on what we discussed and very willing to give us very useful advice! During the wedding day, everything went smoothly, the stage was full and that was a part of Vasilis' excellent job and approach towards our guests and their preferences! We strongly recommend them!Excellent professionalism, very scheduled activities before the wedding day with questionnaires, proposals etc. They were very flexible on what we discussed and very willing to give us very useful advice! During the wedding day, everything went smoothly, the stage was full and that was a part of Vasilis' excellent job and approach towards our guests and their preferences! We strongly recommend them! -
Quality of service
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Delia Sent on 06/29/20245 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Very professional services!
I worked with Vibespro for my wedding, and I was very satisfied with the quality of their work, their professionalism, and the communication with Fay Economides. She was supportive throughout the whole process and the deliverables exceeded my expectations.I worked with Vibespro for my wedding, and I was very satisfied with the quality of their work, their professionalism, and the communication with Fay Economides. She was supportive throughout the whole process and the deliverables exceeded my expectations. -
Quality of service
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Faih M. Sent on 06/21/20245 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
The best party of our lives!
Ήταν όλα εξαιρετικά! Από το πρώτο ραντεβού στο γραφείο με το Μίλτο, καταλαβαινεις ότι έχεις να κανείς με επαγγελματίες. Όλες σου οι απορίες λύνονται & σε βοηθανε να βρεις το ιδανικό για εσένα κάνοντας τη δεξίωση σου ονειρική! Είναι δίπλα σου όποτε τους χρειαστεις και σου προτείνουν ιδέες που είναι ιδανικές!
Φώτα, μουσική και γενικά όλο το vibe έκανε τη βραδιά μας αξέχαστη! Στέλιο είσαι ο καλύτερος dj ever φιλε!!!🫶🏼 Με κλειστά τα ματια VIBES PRO!!!!!!!Ήταν όλα εξαιρετικά! Από το πρώτο ραντεβού στο γραφείο με το Μίλτο, καταλαβαινεις ότι έχεις να κανείς με επαγγελματίες. Όλες σου οι απορίες λύνονται & σε βοηθανε να βρεις το ιδανικό για εσένα κάνοντας τη δεξίωση σου ονειρική! Είναι δίπλα σου όποτε τους χρειαστεις και σου προτείνουν ιδέες που είναι ιδανικές!
Φώτα, μουσική και γενικά όλο το vibe έκανε τη βραδιά μας αξέχαστη! Στέλιο είσαι ο καλύτερος dj ever φιλε!!!🫶🏼 Με κλειστά τα ματια VIBES PRO!!!!!!! -
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Maria K. Sent on 06/07/20245 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Η ομάδα Vibes pro
Η ομάδα vibes pro είναι πρόθυμη και ικανή να οργανώσει τη τελετή σου όπως ακριβώς την έχεις ονειρευτεί! Τα παιδιά ενδιαφέρθηκαν να ανταποκριθούν στις ανάγκες μας και στις επιθυμίες μας. Τόσο ο Δημήτρης που ήταν υπεύθυνος για τον στολισμό και τα βεγγαλικά όσο και ο Στέλιος που ήταν ο dj του γάμου μας μας διασκέδασαν και μας δημιούργησαν μια υπέροχη ατμόσφαιρα!!!!Η ομάδα vibes pro είναι πρόθυμη και ικανή να οργανώσει τη τελετή σου όπως ακριβώς την έχεις ονειρευτεί! Τα παιδιά ενδιαφέρθηκαν να ανταποκριθούν στις ανάγκες μας και στις επιθυμίες μας. Τόσο ο Δημήτρης που ήταν υπεύθυνος για τον στολισμό και τα βεγγαλικά όσο και ο Στέλιος που ήταν ο dj του γάμου μας μας διασκέδασαν και μας δημιούργησαν μια υπέροχη ατμόσφαιρα!!!! -
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Maritina P. Sent on 05/21/20245 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Extremely happy!
From day one Dimitris was very professional and friendly explaining every detail when it comes to sound and lighting for our wedding. Super flexible with our working hours and happy to help with any ideas/concepts we have thought to fit our wedding theme. We then met Stelios the DJ who understood the assignment from day one! What we want what music do we like and that overall we wanted to party - and he delivered 😊From day one Dimitris was very professional and friendly explaining every detail when it comes to sound and lighting for our wedding. Super flexible with our working hours and happy to help with any ideas/concepts we have thought to fit our wedding theme. We then met Stelios the DJ who understood the assignment from day one! What we want what music do we like and that overall we wanted to party - and he delivered 😊 -
Quality of service
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Sissie Sent on 05/15/20245 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Wedding in Voula May the 10th 2024
We are very happy with your services. Very good communication with Christos, our DJ. He managed to satisfied our demands, taking into account that we had 10 different nationalities invited. We had a great evening. Solid!
Miltos was very professional and well organised.This take out a lot of stress. We live abroad and it is always complicated to organise everything remotely.
We trusted them that and this paid back! We highly recommend this company and we keep them in mind for future events!We are very happy with your services. Very good communication with Christos, our DJ. He managed to satisfied our demands, taking into account that we had 10 different nationalities invited. We had a great evening. Solid!
Miltos was very professional and well organised.This take out a lot of stress. We live abroad and it is always complicated to organise everything remotely.
We trusted them that and this paid back! We highly recommend this company and we keep them in mind for future events! -
Quality of service
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Markella B. Sent on 10/24/20235 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Best experience with VIBES PRO
No words can describe how grateful we are that we got the chance to have rented all the audiovisual equipment from Vibes Pro.
Faye Economides was our person. She is THE best Event Production Manager we could have asked for. She made our night more special than it was already. She only recommended things that were necessary, she was always available to discuss and she stayed until we left the venue.
Faye created a dinner & a party area.
The comments we got from our guests were outstanding. They had never experienced a wedding party area that seemed like a club.
The lighting, the sound, the fireworks, EVERYTHING was just perfect. Vibes Pro team had taken care of every single detail.
We cannot wait for our next big party.
Needless to say, that we’ll never host a party without VIBES PRO, and ofcourse Faye, on our side.
Thank you VIBES PRO team. Without you, our night wouldn’t be that magical.No words can describe how grateful we are that we got the chance to have rented all the audiovisual equipment from Vibes Pro.
Faye Economides was our person. She is THE best Event Production Manager we could have asked for. She made our night more special than it was already. She only recommended things that were necessary, she was always available to discuss and she stayed until we left the venue.
Faye created a dinner & a party area.
The comments we got from our guests were outstanding. They had never experienced a wedding party area that seemed like a club.
The lighting, the sound, the fireworks, EVERYTHING was just perfect. Vibes Pro team had taken care of every single detail.
We cannot wait for our next big party.
Needless to say, that we’ll never host a party without VIBES PRO, and ofcourse Faye, on our side.
Thank you VIBES PRO team. Without you, our night wouldn’t be that magical.-
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+6 photos
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Quality of service
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Iro L. Sent on 10/12/20235 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Vibes Pro Wedding review
Dimitris and team his helped us to have an amazing weddingDimitris and team his helped us to have an amazing wedding -
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Evi Sent on 10/10/20235 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
More than excellent!!
They helped us organise the sound and lights for our wedding venue to make it even more special!! Dimitris, our contact at VibesPro, was very helpful and responsive! He helped us find anything we needed and explained what could work beat for us!! For Thodoris, our DJ, my guests said they really enjoyed the music and were dancing all tehe time. We had also a difficult mix, greek,lebanes, austrian music.
Highly recommended!!They helped us organise the sound and lights for our wedding venue to make it even more special!! Dimitris, our contact at VibesPro, was very helpful and responsive! He helped us find anything we needed and explained what could work beat for us!! For Thodoris, our DJ, my guests said they really enjoyed the music and were dancing all tehe time. We had also a difficult mix, greek,lebanes, austrian music.
Highly recommended!! -
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Georgios M. Sent on 10/10/20235 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Everything was amazing!!!
the experience we had was excellent. dj stelios was awesome and did a good job. everything was perfect.the experience we had was excellent. dj stelios was awesome and did a good job. everything was perfect.-
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+2 photos
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A N Sent on 10/12/20235 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Professional Dj -
Our wedding was on 6.10.2023. Vibes Pro and especially DJ Stelios did an excellent job! The sound was just great, all the effects were magical and the music was perfect through the night! THANK YOU!!!Our wedding was on 6.10.2023. Vibes Pro and especially DJ Stelios did an excellent job! The sound was just great, all the effects were magical and the music was perfect through the night! THANK YOU!!! -
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Anastasia D. Sent on 10/12/20235 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Everything was amazing!
Everything was perfect!!!! All our guests loooved the music!!!!! Dimitris and DJ thodoris were amazing and they were always available to respond to our requests!! Thank you both sooo much!!!Everything was perfect!!!! All our guests loooved the music!!!!! Dimitris and DJ thodoris were amazing and they were always available to respond to our requests!! Thank you both sooo much!!!-
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+2 photos
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Στάθης ?. Sent on 10/12/20235 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Άψογοι επαγγελματίες
Ο Μίλτος πολύ ζεστός και άμεσα εξυπηρετικός! Ο Στέλιος άνθρωπος με αντίληψη και γνώση του αντικειμένου!Ευχαριστούμε πολύ για την άψογη συνεργασία !!Ο Μίλτος πολύ ζεστός και άμεσα εξυπηρετικός! Ο Στέλιος άνθρωπος με αντίληψη και γνώση του αντικειμένου!Ευχαριστούμε πολύ για την άψογη συνεργασία !! -
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Kostas C. Sent on 10/09/20235 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
perfect night
Vibes pro helped us to create a fantastic, memorable night for us and for our guests. The lights on the dance floor were like the best club. Fireworks makes the best entrance for us. Stelios our dj makes the difference for us and for our friends because we did't stop dancing and partying all night.Vibes pro helped us to create a fantastic, memorable night for us and for our guests. The lights on the dance floor were like the best club. Fireworks makes the best entrance for us. Stelios our dj makes the difference for us and for our friends because we did't stop dancing and partying all night. -
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Maria S. Sent on 10/02/20235 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Very professional and great result!
We highly recommend working with Vibes Pro for a stressful event, because they are experienced and excellent professionals. We cooperated for our wedding and they made everything easy and possible. Faye is so fun to work with, she is friendly, full of positive energy and efficient. She gives you her best advice and adapts the plan to your needs. Thank you very much not only for the final result but also for the process! It was all perfect! Maria and MakisWe highly recommend working with Vibes Pro for a stressful event, because they are experienced and excellent professionals. We cooperated for our wedding and they made everything easy and possible. Faye is so fun to work with, she is friendly, full of positive energy and efficient. She gives you her best advice and adapts the plan to your needs. Thank you very much not only for the final result but also for the process! It was all perfect! Maria and Makis -
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Stavros K. Sent on 09/27/20235 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Extremely professional maintaining a friendly service being on the top on your every request.
First of all Vibes Pro gave us an all around presentation on the choices we had abt lights , special effects , it was a very detailed and accurate presentation. Their price list was crystal clear and it enabled us to make the choice we needed without getting lost. Their service execution was flawless!!!! Everything were exactly as we had imagined , I dare say even better!!First of all Vibes Pro gave us an all around presentation on the choices we had abt lights , special effects , it was a very detailed and accurate presentation. Their price list was crystal clear and it enabled us to make the choice we needed without getting lost. Their service execution was flawless!!!! Everything were exactly as we had imagined , I dare say even better!! -
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Antonios K. Sent on 10/13/20235 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Enchanting Sound and Light Spectacle: A Magical Experience at Our Wedding
We had an absolutely amazing experience with our sound and light vendor team! From the moment we approached them, they showed a genuine interest in understanding our vision for the event. They proposed an awesome live performance concept that completely blew us away. They combined breathtaking lighting effects with impeccable sound quality, creating an atmosphere that elevated the entire event.
The live performance (Champagne the band) they curated was nothing short of spectacular. The way they synchronized the lighting effects with the music was mesmerizing, creating a captivating visual and auditory experience for everyone present. Their attention to detail and creativity truly set them apart. Our guests were thoroughly impressed, and many of them commented on how the sound and light setup added a magical touch to the event.
Not only were they technically proficient, but their team was also incredibly professional and easy to work with. They were responsive to our needs and made sure every aspect of the performance was flawless. Their expertise and dedication made a significant difference in making our event memorable for everyone.
I wholeheartedly recommend this sound and light vendor team to other couples. Their outstanding live performance added an unforgettable dimension to our special day, and I am confident they can do the same for any event!
Thank you Faye Economides for everything!We had an absolutely amazing experience with our sound and light vendor team! From the moment we approached them, they showed a genuine interest in understanding our vision for the event. They proposed an awesome live performance concept that completely blew us away. They combined breathtaking lighting effects with impeccable sound quality, creating an atmosphere that elevated the entire event.
The live performance (Champagne the band) they curated was nothing short of spectacular. The way they synchronized the lighting effects with the music was mesmerizing, creating a captivating visual and auditory experience for everyone present. Their attention to detail and creativity truly set them apart. Our guests were thoroughly impressed, and many of them commented on how the sound and light setup added a magical touch to the event.
Not only were they technically proficient, but their team was also incredibly professional and easy to work with. They were responsive to our needs and made sure every aspect of the performance was flawless. Their expertise and dedication made a significant difference in making our event memorable for everyone.
I wholeheartedly recommend this sound and light vendor team to other couples. Their outstanding live performance added an unforgettable dimension to our special day, and I am confident they can do the same for any event!
Thank you Faye Economides for everything! -
Quality of service