Jane D. Sent on 05/14/2023
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Quality of service
1.0 out of 5 rating
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Average response time
1.0 out of 5 rating
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Professionalism
1.0 out of 5 rating
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Value
1.0 out of 5 rating
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Flexibility
1.0 out of 5 rating
Restaurant is not kind to loyal customers- owner Veronica is curt and rude
Restaurant does not care about loyal customers..... will not be returning......
Have been a customer here for a long time. Wanted to call in an order for Mother's Day and pick it up. Requested that the hostess check our standard order by looking up our phone number and we would have the same order and pick up later in the day. She rudely refused. I understand holidays can be hectic but restaurants might want to be mindful that customers that are loyal all the time and not just a "one-off." Will not return when met with such rudeness.
Owner Veronica, got on the phone and was equally snarky and did not care or try to accommodate an order that would be picked up later in the day and I can see why staff has the attitude they have and treat people with such rude, nasty energy. Not what people want to engage on holidays. Also, people are willing to work with you but restaurant should post that hours change for holidays and make that clear on the website. Called right at 11 AM and they claimed they were already full? I want to give my money to honest, ethical businesses in Turlock that are kind and friendly to their year-round customers. Thank you.
Restaurant does not care about loyal customers..... will not be returning......
Have been a customer here for a long time. Wanted to call in an order for Mother's Day and pick it up. Requested that the hostess check our standard order by looking up our phone number and we would have the same order and pick up later in the day. She rudely refused. I understand holidays can be hectic but restaurants might want to be mindful that customers that are loyal all the time and not just a "one-off." Will not return when met with such rudeness.
Owner Veronica, got on the phone and was equally snarky and did not care or try to accommodate an order that would be picked up later in the day and I can see why staff has the attitude they have and treat people with such rude, nasty energy. Not what people want to engage on holidays. Also, people are willing to work with you but restaurant should post that hours change for holidays and make that clear on the website. Called right at 11 AM and they claimed they were already full? I want to give my money to honest, ethical businesses in Turlock that are kind and friendly to their year-round customers. Thank you.
