Morgan Jewelers Reviews

Morgan Jewelers

Salt Lake City, UT

3.4 out of 5 rating, 38 reviews

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3.4 out of 5 rating

3.4

38 reviews

Recommended by 68% of couples

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Quality of service
3.4 out of 5 rating
Average response time
3.4 out of 5 rating
Professionalism
3.5 out of 5 rating
Value
3.4 out of 5 rating
Flexibility
3.3 out of 5 rating

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Victoria Sent on 05/31/2019

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Great selection

Morgan Jewelers has a great selection, and we were able to find my wedding band for a great price!
Chrystal Sent on 02/15/2018

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I have been going to Morgan's for 10 years now. I have to say the customer service we get from a couple people is just incredible. If you ever have doubts about your experience PLEASE ask for Kara or Zach. They will take care of you!! I had a few things that I went in for that another employee couldn't manage or didn't wanna manage. And as soon as I called kara and let her know my situation. She made every wrong right! Not only that, she got my partner and I a little gift just for having a not so pleasant experience... I would recommend Morgan's any day, just make sure to ask for Kara! I hope that this review will give the better employees their chance at making you happy
J. Sent on 07/09/2017

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I would like to say that Layton Hill Mall Layton Utah the sales lady Portia Ericksen was the most helpful and experienced sales lady I ever had. She took care of me and wife with ease and she so fun to work with. I would go see her if you need jewelry needs. She is the best. Thanks Portia.

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User1774174 Sent on 08/21/2014

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We loved our experience with Morgan Jewelers! They made sure that I loved my ring, loved the bands for my ring, and got everything done very quickly! My husband surprised me on our wedding day with an earring and necklace set from Morgan Jewelers that was blue (my birthstone) and I wore them as my something blue. Morgan Jewelers has sent him a handwritten thank you note from the person he worked with for each purchase. You can't beat them!
Tessa Sent on 06/10/2014

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Ring shopping is a nightmare especially with people that are just trying to make commission off of you. The people at Morgan Jewelers were not only genuinely kind and sincere, they listened to our budget and worked with it without pushing. My husband got an amazing ring and we were in and out of there quickly!
Trista Sent on 12/23/2009

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Very nice to work with. They prices aren't bad and they will trade your ring in later when you choose to upgrade. I'm very pleased with the service we got there.
Samantha Sent on 11/12/2009

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We loved Morgan Jewelers. They were so great to work with. We bought my husband's wedding ring there. We had actually looked around for the style he wanted at a lot of places and never quite found the right one for the right price. We went to the Fashion Place Morgan Jewelers on a whim and found the perfect ring, and it was on sale! They even have fresh baked cookies out when you go in which I loved. When my husband lost his ring I went in to buy him a replacement ring and they even gave me the sale price on the new ring.
Anna Sent on 02/13/2009

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We looked many places for a diamond band to match my engagement ring. They were nice, and had the best price.
Elise Sent on 08/29/2008

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I bought my husband's ring for him at Morgan Jewelers. The staff was incredibly helpful and so nice. I didn't feel like I was being judged for asking about prices, and to look at things in different price ranges. The ring I found is Tungsten and has a small diamond. It was on sale, which made it even better. I made a purchase the same day I went in to look!
Eva Sent on 03/24/2008

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We purchased his wedding band here. If your stronger half is as picky about designs as you are, this is the place for you!!! They have a great selection and they have their designs in all sizes and materials and finishes. not to mention they all comes with a 5-year guarantee that it there's even a scratch on them you can return them and you get a brand new one for free! In any price range, any finish and design, they truly are the best (and kindest) we have found in the Provo- Orem area. I highly recommend them.
Brekke Sent on 06/25/2009

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His ring is perfect and a great match for him. Titanium with diamonds on a spinner, he loves it. Mine was a good price and is really pretty the only thing is that the guy presented the ring as very unique and it is not. I do love it though and the guy who helped us was very awesome.
Natayle Sent on 09/29/2008

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Morgan Jewelers is an honest, knowledgable jeweler. We really appreciated that they took time to teach us about different diamond cuts, quality, flaws, etc. They taught us exactly what to look for when shopping for a diamond, without pressuring us to buy from them. We shopped around for 2-3 weeks before buying the ring, and when making our purchase we didn't feel uneasy at all. We bought a high quality ring for a reasonable price. Our ring has reasonable quality insurance and we get full price if we ever want to trade the ring in. They had a very professional, knowledgable, presentable staff.
Jana Sent on 02/24/2015

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We got our rings with Morgan jewellers and are very happy with them. The price was high, but that's what you pay for good quality! The service was wonderful and they were actually able to get our rings there early!
Larissa Sent on 08/13/2008

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Awesome! I love my ring and we got it at a great price!
Dara Sent on 03/31/2008

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My fiance got my ring at Morgan Jewelers and they worked with him to make a ring that would be unique for me. I have very small fingers (size 2.5) so they worked with him to design a ring that would fit me and still be beautiful and flattering to my finger. To this day I still love my ring and Morgan's for making it for me.
Chelsi Sent on 12/29/2007

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Beautiful ring that mu husband bought me. Price is a little high since we bought it at a mall.
User1373651 Sent on 09/23/2013

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I picked out my ring long before we went to Morgan Jewelers. It was a very specific piece and we were having a hard time finding it anywhere. We went to 3 Jewelers before going to Morgan Jewelers. When we walked in and told them what I wanted they had the exact piece I wanted! I was so excited.
I did have to take my ring back as one of the prongs was loose and my center stone was shaking around in the setting. They promptly took it and put a new prong on that holds my center stone better. I am happy I went here to find the ring of my dreams.
Jennifer Sent on 05/29/2008

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We chose the ring that we wanted and had it custom made and sent to us in CA. The ring arrived ahead of schedule. It actually was too big for my husband and so we ended up sending it back and they sent us the right size, no extra charge.
Daniel Sent on 07/21/2017

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Morgan Jewelers was fantastic for us. My wife and I went to about 4 other jewelers for the same type of ring, and Morgan Jewelers was not only willing to customize the ring for us, but also was by far the cheapest. the staff has been awesome, and we have found that they are very willing to make good suggestions and take good care of us even after our purchase.
Nadia Sent on 12/26/2009

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Unique items
Jennifer Sent on 10/21/2007

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Very attentive, even for a small purchase of wedding earings. did not get the wedding ring here tho.
Christin Sent on 09/09/2008

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I got the ring of my dreams. They were great to work with and have continued to be as I have taken my ring back to be cleaned and buffed.
Sara Sent on 08/06/2008

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Morgan Jewelrs has a very good selection! We still ended up wit three different jewelers, because not many jewelers offer a wide selection of men's wedding rings. We are so pleased with Morgan's warranty! They of course do free cleaning, but they also offer a rhodium coating every 6 months to ensure the ring continues to look brand new! It turns out this is necessary, because I have already scratched the suface of my ring. The style of my ring (and much of their selection) is unique, modern, sleek and very attractive. I get compliments on my ring all the time. The best part is that they have very reasonable prices.
Morgan Sent on 07/08/2009

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I have my grandmother's wedding band and engagement band twisted together and it was missing a stone. So I took it in and they replaced the prongs so I didn't loose the setting. It was more than I wanted to spend on fixing it up, but it looked very nice and the service was outstanding! I had the store manager helping me. They offered me a chair and soda with some cookies while I waited. I had also looked all over town trying to find a ring for my fiance he would wear to work. He is an electrician and I wanted something that wouldn't conduct. Several places showed me rings in $1000 price range. Which didn't suit us. I found a ring perfect for him out of black ceramic that doesn't scratch for $100. My only disappointment was when we did finally get married, several months later, I finally wore my ring on our honeymoon and the prong broke. So the quality of there repair was poor. I took it to have them fix it since it was only a few days and he tried to tell me it was like that before and they didn't repair it. So I had to argue and complain finally enough to get them to fix it for me for free because of defects.
Amy Sent on 03/19/2008

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Customer Service was excellent. This is something that needs to be taken care of first!!!!
User2440613 Sent on 11/23/2015

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We used Morgan Jewelers for both of our wedding rings. They have a beautiful selection and my husband is very pleased with his ring. Mine is very pretty, but the cleaning and repairs are not very prompt. And within less than a year, it lost three of the diamonds on the band, even though I am religious with the servicing. When I dropped it off for the repair, they were extremely unprofessional and kept making rude comments about how I wear my ring. Not an ideal situation.
Simona Sent on 04/11/2016

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My fiancé and I went to Morgan Jewelers to look for an engagement ring. We looked at quite a few rings and then decided on one. It is made in white gold and we were thinking we wanted silver, and two of the stones to be sapphires instead of diamonds. So we told the girl and she said she would find out the information and call us with the quote on how much that would be. Well, we went back a week later because we never received a quote. They never called and didn't seem too surprised when we went back because we didn't get the quote. So that was annoying. Also, when we asked how much it would be to get it in silver the first time we went, they said it would save us hundreds of dollars because silver is so much cheaper than gold and sapphires would knock off a few hundred because they're way cheaper than diamonds too. Well, the second time we went, they told us it would only save us $100 to do silver and sapphires. We talked to two different people and that's just frustrating when they have two different stories. After we ordered it, something happened with their register and we were there for an extra 15 minutes just trying to get our receipt. It was kind of weird. We got the ring right when they said we would and everything has been fine since, but it was just an odd experience. They have a pretty good warranty or whatever, so hopefully that will stay good. Also, one of my friends was looking at the same ring I have at a different jeweler, and at Morgan, it was about $500 cheaper. So, that's good.
Jeff Sent on 11/29/2010

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I was ripped off BIG TIME by Morgans and will not recommend them to anyone I personally know. As a matter of fact I am advising everyone I know to NOT purchase anything from them. Our stone fell out 1 month after purchasing the ring. When it did we noticed a big black spot on the stone and had it appraised, it appraised for LESS than $100 when we are paying $1000 for the stone ALONE.
User2649358 Sent on 06/15/2016

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Morgan Jewelers hurt my credit! I've never had a late payment for anything until this and it wasn't even my fault. Great people to work with in store but the financing department can't seem to do their job right. We set up automatic payments for our account but somehow the payment was never taken for three months. We didn't realize what was going on until a guy shows up at our door demanding payment. We went to talk to the store and gave them a different account to withdraw automatic payment but they still didn't take it for another month. Needless to say if you can finance somewhere else you should.
Julie Sent on 01/10/2019

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My fiance got ripped off big time!

My fiance was told he was getting a "huge discount" on my diamond, but turns out he paid an extra $2k for what we got. Morgan jewelers told him my diamond was close to $10k full price and they would give it to him for $6k, when I could have gotten the same exact ring at ShaneCo for $4k full price. So we definitely got hustled there.

In addition to the ring being extremely overpriced, the prongs of my ring were obviously uneven. When I tried to take it back and get the setting fixed the manager of the store, who is also a member of the Morgan family, looked at it and said "most people don't notice that anyways" and informed me we would have to pay for another setting. At this point I wanted a refund, but since my fiance had already changed the setting once before he proposed to me, they would not issue a refund even within the 30 day return window.

Now we are left with a diamond that is worth much less than the arm and leg we paid for it, in an uneven setting. Boo Morgan Jewelers.
Judy Sent on 10/01/2023

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Store personnel were dishonest and pushy, the credit dept were ignorant, and not at all unde standing.

I had a account with this company, again I HAD an account, but due to financial hardship, was forced to return all my jewelry that I purchased from them. In fact, they threatehed my family, and friends, saying that they were advised to get a hold of me and tell me to call them asap. I was having financial difficulties due to a private matter, and I called and told the credit dept this, they were so phoney, acting so understandable, wrong, they threatened me over the phone, saying I either pay them the money that I owed them, saying that I was 4 months behind, wrong again, or return the merchandise, and take there jewelry back I did, humiliated to the max, Did not get any credit receipt, and no money BACK, EVEN though I had given then 400.00. I will never go back, and I advise anyone and everyone, stay away from these people, they are dishonest, and their jewelry breaks, and the quality just is not that good, I have found better at Kays....spoke to BBB about this company, they gave them a song and dance, saying that they couldnt resell my items, wrong again, I know that they will. They guys are underhanded, and will tell you anything to get business, and then just stab you in back. Stay away from the,m
Daniel Sent on 08/11/2015

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Bought a $200 ring for $4200. My wife was embarrassed to "show off" her new ring. My mistake. Don't make the same mistake as many of us have.
Cari Sent on 02/16/2018

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Worst experience I’ve ever had dealing with payment department. Would not work with me when I was late on payment. Absolutely no flexibility with them. They sent a officer to my house when I was one month late in two years. I will never buy from them again. I recommend you don’t either.
Amanda Sent on 06/27/2018

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I absolutely hate Morgan Jewelers. Yes, we have been through some financial setbacks but instead of listening to me and working with me they harass me and my friends and family. If anyone asks me I will tell them to stay away.
Miya Sent on 01/29/2017

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I would give them negative score if I can. Absolutely worst experience ever! A: They are scammers. Promise whatever you ask, when you ask them put it into writing, they will tell you it is your misunderstanding. Try it and prove yourself. B. They outsource the jewelry work to a cheap third party, very bad quality. Diamond fell off just in ONE week! C. High turn over of their own employee. One month, local manager relocated, sales changed. As a customer, you will have to deal with different people who sell your jewelry every time you walk in. D. Poor management, rude to customer from top to down. Be prepared to be bullied after you paid.

Those who give them high score just got luck, but time will tell. Their quality is bad, customer service is a nightmare.

Be wise, run away!
Michelle Sent on 02/05/2014

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Fiance naught my ring here couldn't afforded anywhere everything on my ring is fake paid 200+ for a 5 dollar ring
Jess Sent on 07/28/2013
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DO NOT SHOP HERE.
My husband and I purchased a designer diamond wedding ring here that we later found out wad cubic zirconia!!!! They sold us a "diamond ring" and after 1 1/2 years of going in for cleanings and routine maintanence and being asked if my ring was a CZ I finally asked them to verify it because we were sold a diamond. They then tried to tell us that the diamond we were supposed to get is over $10,000!!! Complete crap. DO NOT buy from Frank, Delores, or Mike at the fashion place store. ALL LIARS!!
Dan Sent on 12/31/2011
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What Morgan’s advertises:
... our customer's ultimate happiness is our primary concern.
... provide expert guidance to their clients on the purchase and care of their Rolex watch.
What the consumers and employees have to say:
Upper management lacks formal education, qualifications for positions held and shows an overall lack of knowledge of 21st century business practices.
Beware of Morgan Jewelers, Scam jewelers, crooked lying salesman, ripoff.
[T]hey are worse than a typical used car dealer. I am a very reasonable customer but Morgan's left me in shock, full of disappointment and an empty wallet.
Morgan's offered a useless service .... to repair the watch.
[A]fter the "service", nothing changed, watch was still not functioning correctly.
Morgan's was not about customer service but making a profit.
Spoke to a "manager" who was more hostile than the initial rep...
My rep at Omega sighed when I mentioned Morgan's in South Bay, California. Told me she has heard similiar stories about Morgan's (offering services that do nothing).
[T]he worst customer service I've experienced in a LONG LONG time.
The parts you replaced were never authorized and proper replacement parts were thoroughly discussed prior to watch repair authorization. Both the improper crystal and improper bezel results in degradation in value of my "as original", vintage SeaDweller (circa 1979). In light of my expressed concerns over originality, prior to work authorization, your failure to consider or to even be concerned over your actions is irresponsible, reprehensible, and given your prior to repair assurances, dishonest.
I was ripped off BIG TIME by Morgans... Our stone fell out 1 month after purchasing the ring. When it did we noticed a big black spot on the stone and had it appraised, it appraised for LESS than $100 when we are paying $1000 for the stone ALONE.
The staff is always rude, tried to blame the mechanism that wasn't working on a previous repair, and had to repair the watch a few times and still it is not to my satisfaction.
Had a bad experience in their appraisal process. Very sleazy.
[W]orst service ever ever in life.
The service was the worst! It was clearly just about their numbers and not about us finding just what we wanted! TERRIBLE.

DO YOUR HOMEWORK... OR PAY THE PRICE LIKE THE REST OF US...

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