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Milanoo Reviews

Milanoo

Milanoo

St Thomas, VI
2.4 out of 5 rating, 44 reviews
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2.4 out of 5 rating
2.4 out of 5 rating
44 reviews
48% recommend it
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  • Quality of service
    2.4 out of 5 rating
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  • Professionalism
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  • Value
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Milanoo - 1
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+2 User photos
Milanoo - 4
  • User2507201 Sent on 01/15/2016
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    I have to say I was so nervous about ordering my wedding dress online. But I have to say I had such a wonderful experience with this company. I sent my measurements and my dress fit perfectly. It was beautiful! I received so many compliments. It took about 2 weeks to receive and there is an app for your phone to contact them with any questions and to also track your dress from the time they start to make it until it's shipped. I can not say enough good things about my experience
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    Starla Sent on 04/09/2015
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    So, like everyone else.. I was so nervous about ordering a wedding dress online from overseas. There are so many horror stories out there! I went ahead and took the plunge and ordered a dress. A short white satin dress. Exactly the style I want in the picture. I'm aware these kinds of sites make knock offs for cheap so I took that chance. It took about a month and a half for the dress to arrive- but I expected that because I paid extra for custom measurements (which were perfect by the way! Dress fits like a dream!). The fabric was a perfect ivory satin, nice high quality, and the sewing work is amazing! Anyone that orders a dress online and expects absolute fit perfection is dreaming. I need to do a few small alterations- The button clasp is too small for the two buttons at the top of the back of the dress, there's a tad too much tulle around my tummy, and the lace layer that hangs below the satin layer (made to look like a pretty lace edge to the satin) is a little too long- but these are all little tiny things any seamstress can fix for me. Overall the dress is very very well made, and very high quality (and ridiculously low priced!!) I'm absolutely thrilled! I didn't have to deal with customer service at all so I can't comment on that front.. but just giving them measurements to make a dress for me was a flawless experience. I'd recommend it to others for sure! Just make sure you send accurate measurements.
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    Inta Sent on 08/29/2012
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    I never ordered any dresses online before no less wedding dress ,but this time I took a chance,and I am so impresed with milanoo they are awesome dress came out beautiful. I read all the bad reviews so I ordered 6 month in advance came few days early.. Fits wonderful.
    • illustration stars

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  • RaToya
    Ratoya Sent on 11/01/2012
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    Milanoo.com is an affordable website that custom make wedding dresses to your own measurements. From the first time I went on their website, to placing my order, to receiving my wedding gown, their service has been out standing! My dress on their website was $3000 dollars cheaper then where I originally was going to purchase my gown from. I am so thankful for finding this site. It's saved me so much money! I will be ordering from their site again for my daughters prom as well as my vowel renewal ceremony!!!
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    Tracy Sent on 01/07/2012
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    I saw my perfect wedding dress on this site & had to have it. It was the Strapless Satin Embroidery gown. I ordered it & THEN I saw the reviews on this site. I was terrified & finally had decided I would never see the dress or if I did it would be hideous. I ordered the dress with custom measurements and expedited delivery. I ordered it in 12/15 & received it 01/04, which was 5 days earlier than I expected. The dress was GORGEOUS!! It truly looked just like the picture and it fit. A little too big in the waist, but not enough to need altering. I was extremely happy & very relieved!!!
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    Alisha Sent on 05/23/2011
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    I did not have one problem with these people. I ordered my dress in late April and got it by late May. I special ordered sizes and everything. My dress arrived a week and a half earlier than expected AND it was exactly what I had been picturing. The custom sizing was right on and I don't have to pay to get it altered at all! That was only an additional 15 dollars which is a heck of a lot cheaper than what I would pay a seamstress here. I shopped for comparable dresses to mine and I paid about 1/4 of what I would have paid for the same type of dress somewhere else. When I had questions they were eager and very helpful to me. Awesome company and I will definitely be using them in the future for other things. (hopefully never another wedding dress) :)
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    Kelly Sent on 07/10/2009
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    I was able to provide a photo of how I wanted my wedding gown, separate photo of sleeves to add and some notes about changes, and my exact measurements, and they made my gown for me custom to fit my exact measurements! It took 4 weeks from start to finish. Out of the box, the gown fit PERFECTLY with only a tiny tuck needed to the sleeve on the back of each shoulder. AMAZING!! And you will utterly not believe the price. I paid about $200 for my dress, yes two HUNDRED, and it was based on a designer photo and was nearly identical except for the changes I requested. The one caveat is fabric - they tend to use a standard polyester satin, which was fine for me, just slightly shiny and very beautiful. If you want a special fabric I think they would get it but would be an extra charge. Forget the "running of the brides" or whatever, you can get a custom gown from them exactly as you want it at a seriously rock bottom price. I have used them since already for another gown and will continue to use them in the future. I recommend them to everyone, they are awesome!
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    Alex Sent on 11/02/2009
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    Milanoo Reviews

    Glad you like their wedding dresses, I definitely will give it a shot when my wedding come, but for now, I am tend to be more interested in their sexy costumes, zentai and lingerie products. I have ordered one Supper Hero, one Spiderman cosplay costume, and two green man zentai from them, all come fast and fit quite well.

    They might be wrongly name that lycra tights as green man, it's nothing like what Shrek weared in the cartoon, anyway it looks quite interesting so I ordered two pieces of them, one for Johny and one for myself. I did have an amazing night in Halloween night. Thanks Milanoo, that's my all my reviews on Milanoo.com.

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    Iftieaq Sent on 02/01/2013
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    I am feeling very lucky because I really got a beautiful wedding dresses for my wedding several days before. I love this dress. It's quality is awesome and price is too cheap. Thanks a lot to milano for your perfect work.
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    Caroline Sent on 10/09/2012
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    • I have to confess that I worried about the wedding dress ordered from Milanoo.com after reading those awful reviews, though some of them are about the Lolita stuff. But that’s fine, I would much rather pay less $200.00 for a dress that has tiny flows that pay $1100.00 for a dress that I will wear once. Not rich bride, huh! I was also worried about them with the measurements, but the dress coming in perfectly fits me. I love it although I have to move the strap because I preferred strapless more. It’s rather more than I expected, worth buying!! Thanks for the perfect wedding dress.
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    Klinda Sent on 10/16/2012
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    Though not exactly what I would like to call as a traditional wedding dress, I still liked the design of this one. Though I did not purchase this for my wedding and picked it up for a different occasion all together, I think this would be perfect for a bride too. The fabric is just perfect and the dress can be made to fit you exactly on this website. All you need to do is be very careful when you place your order and while you are giving out your sizes. Beyond that, this dress is just perfect. Thank you.
  • User1064402 Sent on 01/10/2013
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    I recently got married and ordered my bridesmaid dresses from milanoo gotta say they were exactly what I imaged the only fault I would say is the zip was up the back off the dressed but the picture shown had it up on side! I ordered to the uk and came in plenty off time and were perfect uk sizing aswell will try to send some pics of them for future customers great price great fit and extreamly fast delivery thank you milanoo for your fantastic service
  • User964719 Sent on 10/08/2012
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    like my wedding dress so much...my tips for u are do not buy the cheap one...remember what u pay for
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    Adrian Sent on 10/11/2012
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    I bought this dress and had it made without the train. It was absolutely AMAZING. I can't say enough about the craftsmanship and beauty of this dress for the price of less than $200. I only needed the halter taken in because I am small chested and have a shorter torso, but other than that it turned out amazing. I was very impressed with how fast it shipped and had absolutely no problems with the dress or the customer service- especially with this buy being my very first from this website. Thank you so much for making my event such a special one in our lives!
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    Annie Sent on 06/22/2016
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    This gown is breathtaking. It isn't the original gown in the picture, but it's a Damn good copy. The bust area isn't completely covered with crystals like the picture, but the design on the bust is beautiful. The crystal appliqué at the waist isn't as much as in the picture, and the crystals at the waist stop in an odd area so I found the exact crystal appliqué on eBay and ordered them I think it cost me $14.00, and added them so that the crystals stopped at the side seam. My daughter lives out of state so I couldn't get her measurements. I knew she typically wears a size 5/7 dress. So I ordered a medium. The dress fit like a glove. I ordered the dress June 3rd I got the dress around the 20th of June. This dress is definitely a WOW dress. Everyone at my daughter's wedding commented on how beautiful the gown was. Many people thought I had paid thousands for it. I was proud to tell them the cost and where I got it from.
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    Vivian Sent on 10/12/2012
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    Gorgeous. I ordered this dress in June 2012 and right from the start I was told when to expect the dress. Have to say even though it arrived pretty much when I was told, I still couldn't help but be anxious. Well the dress arrived. The color was perfect, the craftsmanship is perfect. The gown itself is stunning. The only negative is that it arrived in a plastic bag and the dress was extremely creased. However that's all easy fixed. If I really had to pick at the dress it's the little sequence on the side which looks at little messy and can take away from the perfect craftmanship..regardless I am looking forward to wearing this on my wedding day. I will also now become a Milanoo dedicated shopper.
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    Lauren Sent on 08/26/2010
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    After reading tons of terrible ratings, I was so nervous. I had already ordered my wedding dress! But I was expecting to wait 1-2 months to receive it...low and behold, I got it in 1 month and was VERY impressed with the quality I received for the price. I had a professional seamstress take my measurements & had the dress made-to-order; Milanoo made it perfectly! I couldn't have found a better fit if I'd gone to David's Bridal. Keep in mind, you're not paying a lot, so the materials & quality are what you pay for; but I'm impressed with how good the quality is considering what I paid. Great work!

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    Alison Sent on 11/07/2017
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    Took a risk and ordered my wedding dress online, ordered a couple of sizes too big to allow for alterations, I was so pleased with my dress it's well made clean beautifully beaded on the bodice , and I felt wonderful in it ...
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    Housenla Sent on 10/18/2012
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    Beautiful dress. Fits great and looks better in person. It also came 2 weeks early and couldn't have been a better timing before the wedding.
    I custom ordered this dress in red and I must say it is amazing! I purposely ordered it bigger so that it may be sized down. I was a little surprised by the length of the train. Bit longer than I expected but beautiful none the less!
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    Gina Sent on 10/28/2017
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    This was kismet! I checked the measurements on the website and placed my online order. I had my dress within 2 weeks and did not need a fitting!
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    Parnia S. Sent on 05/05/2023
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    Horrible. It’s a scam website.

    Horrible experience with customer service and timeliness of service.
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    Laurie G. Sent on 10/22/2021
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    Do Not Order Not reputable

    I ordered 3 dresses for my twin girls to try on. I let the owner know we were trying to find dresses for Christmas Cotillion. The dresses were cheap quality and not appropriate. Nothing special. Owner said they were "custom made" yet she had no measurements and they are all exactly the same. I am now going to have to enter dispute and they are unwilling to accept returns. DO NOT ORDER UNLESS YOU ARE 100% SURE. Company will not work with you.
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    Shari Sent on 05/27/2011
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    Customer service is horrible. Their rep Ashley is the WORST! When you try to chat with them they hang up on you and there is not a number to contact them. Once you pay your money they will not respond!!! I'd rather pay the money boutique a dress and receive better customer service at least I know i can reach them if I have an issue. These Chinese companies are not required to follow the laws of the US and can whatever they want.
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    Beth Sent on 03/29/2017
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    My dress was made almost 2 inches too big in the bust. Even cinched as tight as possible it falls down and looks TERRIBLE. They are still trying to not refund or allow a return. I have had to buy another dress and dispute the charges with my bank. This is the worst experience, and with the wedding only a month away, incredibly bad timing.
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    Joshua Sent on 05/25/2012
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    This website at first glance appears almost too good to be true. Unfortunately, that is the truth. After placing your order, expect to wait a very long time. This by itself wouldn't be too bad, as it's expected when ordering from China for items to take a while.

    The item I received was sewn incorrectly. The seams were crooked. The fabric did not lay correctly at the seams either - it was bunched up in some areas. Some parts were sewn on unevenly spaced. In general, it just appeared that someone with no sewing skill whatsoever had created it.

    When I attempted to return the item, at first I received no response. Days later, they replied to my message. Then there was a very long run-around requiring me to take pictures of what was wrong and I was told there was no return because it was custom made. I certainly would understand that policy had I received the item as it was described at shown on their website. It was of such low quality I would be embarrassed to be seen it in. Additionally, the size was incorrect.

    They had waited 45 days to ship it to me, which also means it was outside of Paypal's return policy. I am currently taking the matter up with my credit card company. These people sell one thing, and ship another. They are fraudulent criminals selling junk. Buyer beware.
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