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Michael of Boston Reviews

Michael of Boston

Michael of Boston

Pembroke, MA
3.6 out of 5 rating, 14 Reviews
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Reviews

3.6 out of 5 rating
3.6 out of 5 rating
14 Reviews
73% recommend it
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  • Quality of service
    3.8 out of 5 rating
  • Average response time
    3.4 out of 5 rating
  • Professionalism
    3.8 out of 5 rating
  • Value
    3.6 out of 5 rating
  • Flexibility
    3.6 out of 5 rating
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Awards

14
  • K
    Kerrianne Sent on 10/07/2017
    5 out of 5 rating
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    I went to Michaels' of Boston to try on wedding dresses and originally did not want a formal wedding dress, after trying on multiply dresses Michael began to bring out more formal dresses and I fell in love with one that he had made years ago. I ended up going with a custom made wedding dress and am so happy that I did! It was exactly what I wanted Michael was great and easy to work with and I enjoyed our time together (which was a lot when you have a dress made from scratch). The dress was beautiful and flawless. Michael would offer advice and suggestions during the process but made sure in the end it was exactly what I wanted. I would highly recommend Michael and if in the future I ever need a dress for an event I know where I will be going. Thank you Michael!!!
  • L
    Linda Sent on 07/22/2017
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    My son was married 6/24/17. Michael was professional, his alterations made myself and my 2 daughters look our best at a very reasonable price. He even loaned me some of his bridal jewelry to accent my dress. He is a sweetheart. I highly recommend Michael, he is a pleasure to work with!!
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    Barbara Sent on 06/22/2017
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    Michael is truly a genius when it comes to design and custom alterations. Old school customer service with individual attention which is very hard to find these days. He was so nice and accommodating with all of my specific requests for alterations. Great experience from start to finish!
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  • User2090361 Sent on 04/07/2015
    5 out of 5 rating
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    I cannot recommend Michael of Boston enough!!! Michael is wonderful to work with!! He is incredibly flexible, which made making appointments very easy. He is a true professional and you can tell right away.
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    Leigh Sent on 11/10/2013
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    If you go to Michael, you will not be disappointed. My bridal gown was taken in three sizes in about ten minutes. He made a veil for me that words or pictures don't do justice. He also made some alterations to the dress that made it unique to me. He shortened two bridesmaid dresses in less than a week. His costs are beyond reasonable!
  • M
    Mary Sent on 11/14/2013
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    Michael was the best. He did a fantastic job getting my gown ready for the big day. He was instrumental in getting my dress. There was no one in the New England area who was able to locate the bridal designer that I wanted. Michael saved the day since I had my heart set on that gown since the moment I set eyes on it. Thanks, again Michael for everything you did for me. Kenny told me I looked gorgeous when I reached him at the end of the aisle. That meant the world to me;)
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    Cindy Sent on 05/26/2009
    5 out of 5 rating
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    Michael custom made my gown which is breathtaking. However, he also sells many branded dresses and given his background in bridal gown design can also design ANY DRESS from a photo or idea you bring to his store for a VERY REASONABLE price. He can work with a variety of materials and was very flexible in arranging times to meet. He carries a full line of attendant and mother dresses too.
  • J
    Jennifer Sent on 09/21/2015
    4.7 out of 5 rating
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    I had a short simple dress for my backyard wedding but it did need some alterations and I thought Michael did a great job. He shortened the length which involved bring up the lace scallop edge as well as a few adjustments to the bust and straps and it was all done quickly and came out great. I felt comfortable in my dress the entire day/night and would definitely recommend Michael to anyone who needs alterations done to a bridal or other formal dress/gown.
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    Stephanie Sent on 07/09/2017
    4.6 out of 5 rating
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    Michael has been wonderful for all of my dresses. He first did my wedding gown, which Was perfect. He sewed bra cups and the petticoat right into the dress, so I didn't have to wear multiple layers. He has since altered two bridesmaid dresses for me for my friends' weddings. Both of them came out great. He is SO reasonably priced and very friendly. Michael has always had my dresses completed on time when I need them. I would definitely recommend him. I've sent a few friends to him that have also been very happy with his work and price!
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    Roxanne Sent on 07/26/2013
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    Michael was excellent. He is an excellent seamstress and my daughter's prom gown was just beautiful. He was attentive and has excellent taste. When my daughter walked into his salon; Michael choose many dresses for her to try on. My daughter also chose many styles to try on as well; but she ended up choosing the very first dress that Michael picked for her. She just ordered the dress in another color. She was stunning on Prom day!!! She was the classiest girl @ the prom:) Michael also does senior portraits and we intend to use Michael for these photos as well!
  • Lydia
    Lydia G. Sent on 05/20/2022
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    So disappointed

    When I first arrived at Michael’s, it was very apparent that he was completed overbooked and understaffed. I showed up five times for fittings, and every time the store was hectic, disorganized and poorly managed. I called for three weeks checking on my dress which was forgotten, delayed, or mixed up with another. Upon the final fitting, the hem was uneven by a 2 solid inches . As I stood there crying , he simply said “it isn’t the biggest deal”.

    His regular long time customers seemed really happy, but he is obviously taking on way too many dresses, and at every fitting I felt so rushed and unattended to. In the end, the work showed the general lack of organization and coordination that I felt from the first fitting.
    • Michael of Boston 1

    Michael of Boston's reply:

    I am so sorry that you did not have a better experience . II thought you looked beautiful . There was an issue with your he m and it was corrected and you were not charged . I hope that when you have an event going for ward you will give my shop another chance as all the brides and their attendants are important to me . I very much wish you the best and hope your day is amazing .
  • A
    Amanda Sent on 06/12/2017
    0.6 out of 5 rating
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    Stay away!!!!! I NEVER write poor reviews but this was my WEDDING and my GOWN! My gown had black fingerprints all over the sleeves. Looked like a two year old sewed the sleeves onto dress and seam (custom sleeves). I didn't notice stains until day of the wedding before I tried it on. The dress was originally fine a few days before the wedding, tried it on and noticed sleeves were uneven when I went to pick up the dress. He got all huffy with me that I asked him to fix it because it was the end of the day (when he told me to come pick it up)....he fixed it in about 5 minutes, sewing very fast and even mentioned to me, "I hope you don't think I am rushing this, because I am taking my time". He then had me try it on and the straps were even. He took the dress back and put it right in the bag. ALTHOUGH, I did not notice the poor job he did and stains until later because it was night time with no natural lighting. MOB dress had oil/grease stains all over it after she had to take it back to get fixed a second time. How can anyone give you a dress with stains on it?!!? He RUINED my getting ready photos which I paid $4000 for photography. I spent this time spot cleaning the dress when I should have been ironing it. Returned to ask for some sort of apology and compensation. He refused a refund. He did offer to fix the dress and I agreed. I watched him sew it but am still not satisfied with results. It's now a month after my wedding and still have to get it sewed correctly before it goes to the cleaner or it will get ruined. I was away for my destination wedding and then my honeymoon. The dresses should have been in tip top shape and he promised everything to be fine and done in time. The end result was very poor. I cried when I saw my dress on my wedding day. He also threatened to take me to small claims court for damages if I wrote any negative reviews!!! I should take him to court for a full refund!!!! Don't waste your time or money here. He will ruin it.

    Michael of Boston's reply:

    Amanda is a very specific and manipulative personality . She is a bully that feels entitled . She is a dishonest bully that is out to get free products and services , We as wedding professionals network among each other and Amanda has a history of making treats in a greedy attempt to get products and services without paying . The entire account she gave is completely untrue . She was so satisfied with my services that she left me a $20 tip when she picked her dress up . I also pressed 7 robes and shawls for her complimentary . She is one of the most ungrateful and nasty people I have ever dealt with . She told me in front of a store full of people that she would post untrue statements about me and my business if I did not give her some sort of refund She is a disgrace and should be stopped
  • User1897279 Sent on 10/31/2014
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    I thought everything was ok at first. When it came time for the wedding its than when I noticed the bad work done to dresses. He promised things would be done that werent. He is crams and does everything at once. I would never recommend him evan my dress had work done to it but not what was promised. My bridesmaids were also dissapoinyed!!! He makes everything seem ok and that it will be done but definetely screws you at the end. Very sorry I went there, if I could go back in time it wouldnt be there.
  • T
    Jessica Sent on 07/29/2011
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    Don't go. Don't waste your time or money. We ordered my bridesmaids' dresses from Michael. He measured all three of the girls wrong. He told each of them to order a size less than what they needed. My sister in law was the only smart one who said, "Four? I have never been a size four. Order me a size 6. Her dress was the only one that fit." The other 2 had to be let out and my sister's had to be shortened. He used white basting thread on the seems so it easily showed on the bright blue fabric. My friend's dress had holes down each side before the ceremony even started. My sister's dress was a disaster, ripped fabric on each side where he took out the original seams, different colored threads everywhere, spots that were tacked wrong, starch marks, and a puckered hem (I've been able to sew a better hem than that since I was 8). Each time we went to check on the status of the alterations he had an excuse or lied about why they were not done. And it is not like we just popped in each time we would call and remind him weeks and days ahead of time that we would be coming in. Still he would run down stairs and quickly sew when we arrived. Many times when we called the phone would just ring and ring, not doubt he was looking at the caller ID. We would just hang up and call from a cell phone, instantly he would answer. With just days before the wedding we ended up taking the dress to the place where I got my gown, Maria of Italy, in Plymouth, MA. She saved the dress.

    I truly believe that Michael was good at one point, he is a nice man, but he has lost it. Go somewhere else.